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Emily of Haslet TX (08/25/08)
Our 2205 Buick Terraza was bought 3/07/06 and last summer around 25,000, our two front tires went partially bald and my husband put them on the back and rotated our tires. THey have been increasingly getting worse. The car shakes, the tires are all 4 cupped and worn and today, I was told by dicount auto that one tire was split and I noticed cracking on the sidwalls of the other back tire.
All 4 tires are bad and I am at only 41,000 miles. THe back left rear tire is ready to explode they said. I can't believe GOodyear is so bad. I have never had all 4 tires of any car in my life go all bad so fast. This wierd cupping is not due to an alignment problem. They always want to blame it on not rotating enough. BUt when I further questioned the discount guy, he said that even if we had rotated every 6K miles, this would have happened.
No one wants to take responsibility,not the dealer, nor Goodyear. All GOodyear said is give me 13.00 off a new tire on the one that is split. I now can see all 4 of them are looking like one side is bigger than the other side of the tire, like bubbling. I feel this is a danger to me and our 16 year old who drives this car somtetimes. I don't know what to do? To replace all 4 would be a small fortune and we don't have that kind of money now.It clearly looks like these tires are defective, but noone is willing to take any responsibility. I will continue to hound my dealer and Goodyear. I along with all these people on this site want to tell everyone to stay away from any GOodyear tires. Any suggestions?
Rachel of Troutman NC (08/21/08)
Been using Goodyear service for approximately 13 since here in NC. Once they changed over to their own credit card system from a loan agency of the contracting store we initially obtained credit for tires and automotive service; then started the exploitation of by servicing agent with connection to their providing credit card servcies. They took advantage of service provided, damaged articles and falsefied needs for repairs or did inappropriate service or incomplete service; several times taking an attitude toward my questioning of service provided to belittle, degrade and humiliate me publically and thru contact with agencies I tried to obtain assistance to resolve matters with appropriate consideration of all involved. They insulted and were unreasonable when their service which was to have been warranted, in demanding I take the car elsewhere and not come back to their shop. My reason was they had damaged the vehicle in repairs and repairs were done incorrectly and they were politely requested by me to check what I was speaking of.
in one case they put us in a life threatning situation with wheel bearings on a vehicle and it came about only because they had gone into the wheel without authorization by me and said it was for a brake check. The bearings were fine prior and infact were done but shortly before they took the wheel apart, the slipping of the bearing was felt on the very day the car was driven out of their service center but went on after 3 later visits to 3 goodyear shops to check the problem.....it turned into them doing the wheel bearing job when it was totally damaged, they also damaged the hub in taking out the bearing and charged us for the damages they created, the scoring on the race matched the hub cored and was not result of the bearing going bad. They would not let me take the car out of the shop when they took the wheel off and said the bearing was bad, but insisted if I wanted to move it I had to call a tow truck and tried to demand that my capacity to do the job was not reason to release the vehicle.
I have worked on mnay model and years of vehicles since 1973 and dont' appreciate their insults since I never had these kind of problems until we had a Goodyear Credit Card and their service shops doing the work. I have discussed mechanical work with many qualified and reputable mechanics and they concurred with my ability to do so. I tried to obtain Better Business Bureau help and North Carolina States Attorney Consumer Divisin assistance; all with no avail. It was a continual passing of the issue onto another bureaucratic office.
Physically this has been a mental, emotional, and physical hardship and hinderance and health damaging creating and causing circumstances and my body is taking more beating than the vehicles due to the financial strain on our budget and my need of some specific health care needs.
Abed of Fountain Valley CA (08/10/08)
I bought a new 2009 Toyota Corolla on May 31, 08 that and new Goodyear tires which already came with the car. After only driving it 990 miles, I had a problem. While trying to park the car in front off my house, with a speed that doesnt exceed more than 2 miles per hour, my right back right tire hit the curb. What happened next was amazing, for, in a matter of seconds the entire wheel had deflated and contained a large tear as if it was a piece of paper I have two other cars with old tires that have hit the curb many times while parking and nothing has happened.
I then proceeded to complain to the Toyota dealership about the tire and asked if there was any warranty. They referred me to Goodyear dealer. They, in turn, said that they were only a franchise and not dealers. I want to inform you of my dissatisfaction with Eagles Good year tires which already come with the car. I purchased the car on 5/31/08 at Power Toyota Buena Park, CA. My complaint concerns the warranty on these tires and their relative cheap quality.
To solve the problem, I would like to have my back right tire replaced at no charge. I look forward to your reply and resolution of my complaint.
Keith of Corona CA (07/30/08)
A under a year ago, I went to GoodYear/Sher Tire, Inc. store to get new tires. I bought tires with the 50,000 mile warranty. I had to get tires early due to my prior mechanic not rotating my tires as needed. Upon getting the tires I was told with the tires the rotating service was included, so as long as I brought them back there I wouldn't have the issue again.
Roughly every 6,000 miles I go and get my oil changed and the car looked at and I ask for the tires to be rotated etc... In the past I have actually been told it would cost me money to have the tires rotated and I had to have them look at my account to see that I had bought the tires from their location and I also bought an extra tire protection plan too.
Today on a route oil change and top off/look everything over I get a call I needed new tires You have wear from the tires not being rotated. I told Mike Soares, I come in every 6,000 miles and one of the things I ask for is the tires to be rotated, as it's recommeded every 6K miles. It's because they haven't been doing it as I've asked that now he wants $350 for new tires. I told him I bring my car in every 6,000 miles to be serviced and tires rotated and if I need new tires for not being rotated that is due to them, not giving me the service the tires come with and I have asked when I go in. The car is a Prius the wear isn't because I'm tearing up the streets.
Mike the Store Manager could careless, I e-mailed GoodYear and they say it's an issue for Scher Tire, I asked why is their name assocaited if they don't back it in any way, outside of Good Year wanting more money. After this happened of course I check this location with the BBB and they have a FF rating. I would've thought GoodYear would boot them as I sure wouldn't want them representing me to the client. The tires were bought 9/29/2008 for $475 and have close to 20,000 miles.
Due to the shop not doing what I've requested and paid for by buying these tires there (with the free rotations) I spent the intiial $475.70 and now they want $350 plus for new tires.
Bea of Comstock Park MI (07/22/08)
Brought my car in and asked if they could check the left front tire for a possible leak. Was told they found a nail and in such a place that tire could not be repaired and I needed a new tire. Asked to see tire. There was a small nail in the center of the tread on the right tire. When the nail was pulled, of course the air came out. I said I had no problem with the right tire, it was the left. Said they found nothing with the left. So I drove off with a $141 new tire and the resolution to never return to this store. The previous week I had monitored all 4 tires and the only one that lost some air was the left, not the right.
Cost of a new tire of $141., and of course it was the only one in stock
Jonathan of Lincoln Park NJ (07/15/08)
07/05/08 1997 Nissan Maxima had both front axles, both front stabilizer bar links, left rear brake caliper, left rear rotor, and rear brake pads replace totalin $1,059.01. When I called they answered the phone as Goodyear. When I brought my car and asked Ralph if the work would be covered at any facility in teh country he said yes, so I had the work done.
On 07/08/08, after driving the car to SC, there was transmission fluid leaking. The car was brought to Gooyear in Fort Mill, SC. This facility claims incorrect parts were used and possible brake and transmission damage may have occured. The work I was told wasn't warrantied because the facility in NJ wasn't a Goodyear facility, even though the paperwork I had said otherwise. Goodyear Headquarters consumer relations said that the facility had nothing to do with them, then admitted to theri signs being on the building but still refused to cover the work done and any damage that resulted from such work.
The facility in Nj wants me to driv ethe vehicle back to NJ. Bottom line is I paid for work to be done and covered by what looks to be and is presented as a Goodyear service center. If work done by such a center won't be honored at any location of Goodyear, then it explicity should be spelled out in writing when you walk in with signs on the walls, and when you ask the service representative they should be honest.
Deceived into thinking the work done would be warranted at any Goodyear service center nationwide. Paid $1,059.01 for my vehcile not to be drivable now.
Lola of Lauderdale Lakes FL (07/14/08)
On Friday July 11th, 2008, I took my car to Goodyear for a possible wheel alignment and oil change as it was only 4 blocks from my job. I figure it will be done by noon and I can pick up my car. The dealership that does the normal car service is over 30 minutes away across town. I dropped my car off at 8:30AM with Goodyear. One half hour later a Richard calls me to inform me they pulled a nail from my driver left rear tire and fixed and it cost $19.99. They also found that my fuel, brake, and transmission fluids were all dirty and that my car system needs to be flushed. Note: they have yet to know my distrust in these finding as I had a system flush less than 3 months prior and my fuel system had a complete flush on my last oil change with the dealership.
I had to interrupt Richard and inform him I already had a system flush, his reply is he only is reporting what the mechanic informed him. I find it hard to believe I had a nail in the tire as the cars tires were recently aired as a courtesy by a mechanic at Tire Kingdom. What more upsets me is that they did a repair without my consent. I believe this was done to pad the bill. I finally ask about the alignment and they said they will call me back. Noon has come and gone and my car still was not ready, but a Richard calls me back informing me my Rotors are warped and I have a camber/caster issue, he quotes the price of new Rotors, I decline and inform him I will take my car to the dealership for repairs as I have a service contract with them. 2PM had come and gone and my car was still not ready. By 3PM I had my room mate go pick up my car.
The cost came to nearly $130.00. I drive the car back to Goodyear still pulling to the right as I drive. I asked to speak with the Manager. He advises they did the oil change and charged me for the tire repair, in addition to this they charge for the alignment. I'm confused, how can you do an alignment properly and charge someone for it if you really cant do an alignment with the car having a camber and caster issue. He states they did the best they could. Wrong answer! He proceeds to take $20 off the bill because they overcharged for the alignment; this is still to no satisfaction because the car was not aligned.
I took my car to the dealership the next day and they found that the camber and caster joints were gone and need to replace them as well as replacing the rotors. The dealership once again did an alignment on my car. No problem, the car is under a service agreement. My problem is with Goodyear. I want my money back on an alignment they could not do but charged me for.
Goodyear wasted my time and had my car all day. They only thing they could have done are the oil change, and that was not enough for them. They padded the bill with a tire repair and a false alignment.
Jennifer of Tipp City OH (07/08/08)
I took my car to Goodyear on a Saturday morning. I had problems with the car hestitating and was afraid it would break down on my way to work( in another city). I asked them if they could repair it that day so that I would not miss work on Monday. They said they would check it out and let me know. I got a call later on that day from them stating that my car was fixed and I could come get it, but they were closing so they would leave my keys and receipt under the mat. Went to get it and keys were not in it nor was the receipt. Got spare keys and started it. The car was like no one even looked at it. Same hesitation. They were closed on Sunday, so I had to miss work on Monday to take it back to them. They finally found the problem... a bad spark plug and a bad wire. I was not charged for the spark plug or the wire, but I was charged for all the work that was not necessary. $173.00. I was upset when I dropped it off and when I came back to pick it up they had three guys towering over and the mechanic glaring through the window. No apologies were made. I will never go there again.
Bill of Elm City NC (07/05/08)
I have a P.T Crusier with 18,800 miles. The front left tire lost pressure a couple of times so I put air back in. My wife was driving the car and said she was hearing a flapping noise and the steering wheel was shaking. I look at the tires and did not see anything wrong. The next morning the left front tire was flat. I thought there was a nail in it so I removed it and noticed there were cracks in the tire wall next to the car side. I checked the other tires and two more of them had the same cracks. I went to the Goodyear dealer and showed him the tire I removed and they checked the other tires. After 45 minutes the manager had worked up a price of replacing the tires. He stated that the tire that was flat he would not give any adjustment because it was worn on the outer edges and the threads had separated. I tried to give him my view that the split in the side wall was the reason the tire kept deflating and led to the outer wear. The other tires did not have the outer wear but had the inside wall slits. He gave me a price of 230.00 and no adjustment for the flat tire and minimal adjustment for the two others. He said nothing was wrong with the fourth tire. It came to a total of 707.00 for the three tires not counting tax. The price surprised me so much I blurted out shit. He then said he didn't cuss at me and I would not cuss at him. I tried to explain that the comment was not direct toward him it was just I was so surprised that was the first thing that came out. I apologized twice but I was still trying to understand why I was not getting a better adjustment on tires with just 18,800 miles. With no explaination he then told the mechanic to let the car down and back it out. He then said he didn't even have the tires and would have to order them. I told him I would get back with him. I went to sears and they had the tire on sale for 165.00 but would have to order them. I really did not want the Goodyear tire so I bought four replacements at a cost of 570.00. I went back to the Goodyear dealer and told him I would not be buying the tires from him and again I stated that my comments were not direct to him and he started to get agitated and shaking his finger at me.I told him that he needs to have customer relation training to deal with frustrated customers rather that telling their employees to back his car out. Other wise get out. I feel that I was due a fair adjustment on the tires but was giving the attitude of take it or leave it. I have read several memos on the web site of people reporting the same defect but also was given the run around. I did ask the store manager what would cause the splitting and he said I don't Know and I have not heard of this problem before. You would think he could give me some reason why the tires would split, even if it was somting I should correct. These are dangerous tires that Goodyear seems to be covering up and will not acknoledge that there is a problem that could lead to a serious accident. The tires are Goodyear Eagle RSA 205/50R17. They are the original tires that came on the car.
Cindy of Louisa VA (06/24/08)
I recently had a tire blow out on my 2007 Chrysler minivan, which was just prchased in October 2007. The shop that put a used tire on the vehicle, as a temporary fix, stated that the tire unexplicably split near the tread. I am in the process of arranging for a new tire, but after reading other complaints about bubbles in Goodyear Integrity tires, I am wondering if this could be a widespread defect?
Guy of Las Vegas NV (06/22/08)
coming home from Utah, after a great one week vacation, I was almost killed as my tire blew-out during a transition from I-15 to the 95 southbound (commonly refered to as 'the spegetti bowl') during rush hour traffic. GOD was with me is the only way to explain how I'm writing this today! I brought the tire (which I still have) to several Goodyear dearlers who commenced to do the corporate shuffle on me.My lawyer is bigger than yours said one goodyear manager.
Jim of Chadds Ford PA (06/06/08)
Subject: Goodyear Integrity tires with sidewall bubble near tread. I purchased a Toyota Prius in August of 2007 and to date, we have driven it just under 12,000 miles. The car was equipped with Goodyear Integrity (P185 65 R15). Last week I noticed a bubble (about the size of half a walnut) on the sidewall near the tread on the left front tire. I took the car to a local Goodyear dealer. They removed the tire from the wheel and pointed out a small dent on the inner wall of the tire, and informed me that this problem was an impact wound. Only I and my wife drive this car and neither of us can recall ever hitting any potholes or curbing.
As follow-up and to be sure that damage would not be caused to the replacement tire or the other front tire, I took the car to my Toyota Dealer and they performed an alignment check. The front end was completely in alignment. From this, I conclude that this particular tire was overly susceptible to impact wounding. Surely, if our car hit something hard enough to cause an impact wound to the tire, it would have caused the front end to be at least somewhat out of alignment. I have requested that Goodyear reimburse me for the pro-rated value of the replaced tire (11,700 miles) and the $79.95 cost of the unnecessary front-end alignment.
Barbara of Cairo NY (06/03/08)
In 2004 I bought 4 tires, P225/60 R16 Goodyear Assurance. Since I am a retiree and don't drive that much I thought they would last 5 or 6 years, but within 2 years 2 of the 4 tires failed with a blowout of one and failure of another, with the final two showing signs of sidewall failure so ey had to be replaced. I have never before hard of 4 tires failing on the sidewalls, but it happened to me. The tires were not old when I bought them, they were made in 2004 and were only 2 mo. old when I bought them. Why should something like this happen? Unfortunately I never contacted the company, I just thought they were 2 years old so I had no recourse, but it seems unfair to me.
A blowout of one on the front with my son driving. If I ahd been driving I would have been killed, the other 3 failed one by one and my son watched them arefully, and replaced them with 2 used tires, then 2 more used tires, and this year I replaced them with dunlops, after I had enough money to do so.
Wing-Hin of Tewksbury MA (06/01/08)
I have a 1998 Mazda Protege fit with 4 Goodyear Integrity tires since 2005. I may have about 30,000 miles on them. There are still enough tread on all 4 of them and I passed the MA state safety inspection at the beginning of 2008. From day one I found the tires are extremely slippery in dry but especially in wet condition, a bit more on throttle or brake and I will hear a lot of tire screeching. But as long as I drive it very gentle and don't have any accident I don't pay much attention to it. But thing did happen. Yesterday 5/31/2008 I was driving at 30 mph in wet and slided all the way into the car in front which was at least 10 car length away, without being able to stop the car at all. Luckily no one was hurt. This was initiated by a car at very front took a quick stop for a left turn, all other cars behind could stop without problem except my car. It brings to my concern as I read through many online reviews and most have similar complaint against the Goodyear Integrity tires, one had even the exact same accident as mine. This leads me to believe the poor tire performance could be one of the major reason to my accident, as I have a clean record over my 7 years' driving and I consider myself a safe and defensive driver. I wonder if there is somewhere that I can have an official tire performance test. If it is proved the tire performance is below some legal standard I may file a claim/complaint to Goodyear. But I am not sure how this can be done exactly so I need a helping hand here. The accident is already filed by the local Tewksbury MA police. There should be many people are riding on these tires so it is good if we could raise concern about the safety and quality on these tires. Any advice on this is very welcomed! Thank you.
Lisa of Pittsburgh PA (05/24/08)
I received a coupon for 5 dollars off of an oil change. So, I drive 15 miles away from my house to have this done. I ask when I walk in, How much for an oil change? The front counter person named John V. says, $23.99. So, I say, I have a coupon for $5.00 off. So, he gives me the paper to sign for them to do the work, and I wait for about 1.5 hours, and he calls me to the counter to say it's done.
I look at the bill and it is $27.27. I say, it should be $18.99 plus tax. I look the paper further. He charged me $3.00 for windshield wiper fluid. I say, I never asked for windshield wiper fluid, yet you charged me for it. He says, You signed the paper. I was furious.
You see, because I gave them a $5.00 coupon that THEY SENT ME, they pad the loss right back by adding things you don't ask for, hoping you won't read the paperwork you signed to have the oil change done, which I unfortunately did not. I go on to tell him I feel this is incredibly deceptive and that I will never come back.
IT GETS BETTER FOLKS!! I go directly to the car wash to wash my car. Something tells me to look under the hood. Guess what, windshield wiper fluid reservoir is COMPLETELY BONE DRY. Not only did I not authorize having this done knowingly, but had to pay for it, but they NEVER DID IT.
I called them back immediately to which I spoke to their manager and told him I was contacting their district manager. I pleaded me to just talk to the front desk clerk, who I agreed to talk to (whom was condescending to begin with when I confronted him in the first place). I asked him for an explanation of why there was no windshield wiper fluid when they charged me for it, and his reply was I guess it wasn't done. He didn't offer, Hey, come back in and we'll fill it up or give your money back, just a smart mouthed person.
Well, after I am done, it will cost him a lot more than $3.00. I am contacting my local TV consumer complaint division, contacting their division manager, ripoffreports.org/com and maybe, just maybe I'll get some results. If they are doing this to me, they are doing it to everyone. I realize $3.00 isn't much, but it's the principal. I could have gone 1 block from my house to have this done, but choose them.
Tiffany of Temple Hills MD (05/15/08)
I took my 2005 Chevy Aveo in for an oil change on April 18, 2008. The car was driving just fine prior to my taking it in for service. Upon my departure I got approximately a mile and half away then suddenly my car shut off. I didn't have my cell phone with me that day of all days so I proceeded to walk (in my work clothes and heels) back to Goodyear. When they saw me coming and sweating they were very sympathic and agreed to tow my car back to their shop, however they said it wouldn't be until later that day. I had to call a friend to come and pick me up and take me home. Goodyear later called me and informed me that it was their fault and they would repair my car. They said they had to order a part but it wouln't be in until the following Tuesday or Wednesday. I inquired if they could cover the cost of a rental car but they said they couldn't. I informed them that I still needed to get to work everyday. Ultimately my mother rented a car on Saturday (April 19th) for my use until my car was repaired. She originally only rented the car until Wednesday April 23rd since Goodyear had told me that it would be ready on Wednesday at the latest. My car ended up not being ready until late Friday (just before 5pm) so we ended up with a rental car bill of $243.50 because my mother works 40+ miles from home and she couldn't get to the rental location before they closed on Friday and she didn't return the rental until Monday April 28th. On Saturday I noticed that my engine light came on and the car was driving a bit rough whereas it wasn't before all of this happened. My boyfriend drove it as well as my father and they all agreed that it didn't drive the same as before. On Monday I called Goodyear and they told me that my car needed a tune up but I decided not to take it back to them to have a tune-up. I drove it back and forth to work that week and took it to Midas a week later (May 8, 2008) and had a tune-up done which cost me $455.36. They (Midas) asked me if I needed an oil change and I informed them that I did not since I'd just had one done by Goodyear. The engine light was off but came back on again the next day and they car drove better but still not the same as before the initial oil change. My dad got fed up and he and a friend who works on cars checked the oil and found out to their astonishment that there was NO OIL in the car. Goodyear drained the oil out in order to replace the new part and they had forgotten to replace the oil. I'd now driven over a week with no oil in my car. They were called immediately and informed of this matter and I told them that I wasn't putting any oil in it and that they needed to come to my house to tow it to their shop. They picked up my car the next day and I had to get a ride to work from a neighbor for 2 days while they had my car. They replaced the oil at no cost to me sent me on my way. The car is driveable but that engine light keeps coming on and the car is just not driving the same as before. I fear that their was some damage done to my engine.
Tadsare, of Jacksonville FL (05/10/08)
I was comming home from a night shift and my alternator belt broke near Blanding Blvd and 103rd. The nearest auto shop was Goodyear and I took my vehicle over there. The manager advised me that my whole components pertaining to the alternator should be changed which included the alternator belt, the alternator and the water-pump. I did not had the money for changing the waterpump but got new alternator and the belt for aprox $950.00
Despite having these new parts. The alternator belt kept breaking and once I almost got into an accident on I295. I replaced the belts four times which costed me aprox $450.00. I also ran an inspection to verifiy if the water-pump was running ok and it was in good condition.
I finally took the car to the Mazda dealer and they replaced the faulty alternator and also alligned the alternator correctly($600). Now the car does not have any more issues. I just thank God that nothing happened to me our my 5 year old daughter who rides with me.
Linda of Jacsksonville FL (04/14/08)
I took my car into their service center at 7 am to get my left, driver's side front ball joint replaced. I spoke with David and he told me my car would be ready for pickup by 5 pm that same day. Around 3 pm, I had not heard from them so I called and spoke with Pam and she also stated my car would be ready that same day as they were working on it. I also asked her to have them check the previous work done on the right ball joint as I was hearing noise from that area. Around 4:30 pm, Jim called me and said one of their mechanics was sent home as he was having heart palpitations so my vehicle would not be ready until tomorrow. I informed him that I had to go to work the next day so I needed my car by no later than 12 noon. He told me that it would be ready by then. The next day I called around 10 am and spoke with Jim again. He told me they were working on my vehicle and it should be ready by 12 noon. I again told him I had to go to work so I needed my vehicle by then. Around 11:30 am Jim called me and said they wouldn't have my vehicle ready by then. I told him I needed my vehicle as it is the only one I have and I had to go to work. I informed him that I was told when I dropped it off that it would be ready by yesterday. He said they would try to have it done by 12 noon. At 11:50 am, Jim called me and said it would be ready by 12:15 pm. When I picked my vehicle up, I paid by check. I spoke with Pam and asked her if they'd checked the right ball joint. She stated Jim drove the vehicle and heard some noise but he thought it was the left ball joint making the noise.
Jim brought my vehicle to the door as it was pouring rain. I didn't have an umbrella so he jumped out and I immediately jumped in. I drove my vehicle home and noticed that it pulled. According to what I was told and what is written on my contract, with the replacement of the ball joint, an alignment was supposed to be done. They had done an alignment about two months ago, in December, when they replaced the right, passenger side ball joint. With the left being replaced, they were supposed to recheck the alignment and if necessary, redo the alignment. Since my car was pulling, I immediately suspected a new alignment had not been done. But I had to go to work so I thought I'd get back with them later. After I got home, I got ready for work. When I got back into my vehicle, since it was not raining, for some reason I looked at my roof. There was a big hole in the interior lining and some padding was also missing. I went right back to Goodyear and spoke with Jim. On the way back, I noticed my car was making a knocking noise when I got up to a speed of about 40 mph. I told Jim about the noise and asked him why he failed to tell me that they had put a big hole in the interior of my roof. He went out and checked and then came back and told me they didn't do it. He stated it just fell out. I then blew up.
I told him my vehicle was not tore up before I left it with them. I told him it was not making that knocking noise before I left it and my roof did not have big hole in it. He then walked away. I then went to the stall door where Jim was talking with David and told them that I was not happy with the service I was given. I told them that they had messed up my vehicle even more than it was when I originally bought it in so I was stopping payment on my check. I then proceeded to go to work but the car was making such a loud knocking noise and I would have had to drive on 95. So I decided not to take a chance on driving to work. I called off. I then took the vehicle to by my mom's and let her drive it. She, also, could hear the loud knocking noise when it got over 40 mph and she could feel the pulling. The next day I had my sister follow me to Martino Tire Goodyear and had them check my vehicle. They stated the knocking noise was coming from a bolt that was freshly broken. I asked where the bolt was located in relation to the ball joint and they stated it was right by the ball joint. They stated it was more than likely broken when the ball joint was replaced. I had to have them repair the broken bolt and they had to do an alignment because it wasn't aligned. I did stop payment on Arlington Tire's check like I told them I was going to do.
Economic damage: I lost a half day of work because I didn't feel the vehicle was safe to drive on the expressway.
David of Carrabelle FL (04/07/08)
I came to a GoodYear service center to have my FORTERA SILENT GUARD tires rotated with only 27,000 miles on them.
The manager told me my Honda Element was out of alignment and that my tires were 'scalloping' in the back and needed to be replaced.
Would I care to purchase a complete set...It could be dangerous to drive on these?
I declined and took them to another GoodYear dealer. They took the time to inspect them. He said the wear bars were showing and the tires should be replaced. He did not mention anything about alignment issues. He called GoodYear and told them of the situation. GoodYear authorized him to replace the whold set for free. I would only be charged for mounting and balancing.
I was impressed that GoodYear so easily agreed something was wrong with the tires. Perhaps they have a Silent Recall with the FORTERA'S??!
If you have wear problems with yours, you might contact customer service.
Got tires replaced for free.
Adrian of Richmond VA (04/03/08)
I took my one year old Dodge Charger SRT8 for it's first State Inspection and asked to have my tires rotated as well. To my surprise with only 17k miles since purchased, two of the four Goodyear RS/A tires must be replaced.
The treads (belts) were separating on one and completely separated on the other. I asked how could this be possible;first,I had the tires rotated less than 500 miles ago with the oil change,and nobody noticed a problem. Secondly, considering the cost of these tires one would asume quality would not be an issue. I was told that it's not normal ware and tear, but a problem with the tires.
Since I'm posting this the day of, I haven't had the chance to actually see
the tires yet, but was told that I would not have noticed by looking at the tire on the car anyway. Of course
I go right to the internet to investigate, and here we are the same problem over and over again. A Free inspection turns
out to be a $600.00 plus bill so far.this time it's not the dealer run around, but much serious safety matter. Judging from what I have read, Goodyear doesn't seem to care at all. Istead they insist on selling you more tires. Since I have other cars so I don't drive the SRT everyday, but I do drive it when I travel out of town. As someone mentioned SRT's spare tires and I asume this is partially base on the fact that the tires on the car are supose to be reliable. Thank G for small favors? Goodyear fail to realize we are not buying Gas,and we can stop buying thier products.
Tire replacement $690.00
Glenn of King NC (03/27/08)
About a month ago I bought a new set of Eagle Tires for my Chevrolet Impala from Mock Tire in Winston-Salem, North Carolina. As soon as I left the lot I noticed an obvious vibration and it got worse at higher speeds. It felt like the tires had flat spots However, before I returned to the dealer I had a four (4) wheel alignment on my car just to make sure that wasn't the problem. I have been out of town for 3 weeks, so I returned to the dealer yesterday. The owner drove my car and noticed the same vibration. He said he had replaced the exact same size and lot Goodyear tire on another car earlier in the week. So, he gave me full trade in credit and I put a new set of Michelin tires on my Impala. Now the car rides like it is suppose to, on a new set of tires. I am writing this to let you know I am very disappointed in Goodyear and their tires. I am 43 years old and I have always bought Goodyear tires for my vehicles. However, that has now changed due to the obvious manufacturing defect and/or poor quality tires I received. Michelin will now be my tire of choice!
Derrick of Memphis TN (03/26/08)
I purchased a 2005 Nissan Maxima not yet three years ago. Last year, after driving my wife and son to their destination, I noticed a big bulge in the sidewall ofone of the front tires, as well as cracks in the sidewall. A day later, I saw that the OTHER front tire had the same problem! I would have to buy TWO almost four hundred dollar tires on a two-year-old car!
I wound up going with a cheaper brand tire with equal or better treadwear, and performance ratings.
This past Easter Sunday, on the way to visit my wife and newborn child, I suffered a flat on one of the REAR Goodyears (Eagle RS/A), and when I inspected it, I fount two big blowouts on the INNER sidewall!
What are the chances of having three tires fail in almost the same way on a car with less than 48,000 miles on it?
I sent an e-mail to Goodyear, and they sent me to have the tires inspected at one of their local stores.
When I saw them looking at the wheels on the FRONT of my car (which are NOT their tires) I knew my case was lost.
They said that since the blown out tire had two nails in it - only ONE went through - it was a road hazard failure and not covered by them.
I just got off the phone with them, and was quickly told that they are not responsible.
I have been driving and riding in cars my whole life, and have never seen three $350-plus tires fail on a new car in less than three years!
I am disgusted. The only thing I can think to do is write about it on my blog. And NEVER buy another Goodyear tire.
I got no satisfactory resolution, and will be out another $200 on a tire, which will bring my tire total to almost $600! These faulty tires could have cost the lives of my wife and kids.
Deborah of Killeen TX (03/17/08)
I bought my Dodge and was quite pleased. I have maintained the car according to the manufacturer's manual. However, the car was sold with a Goodyear product: the wrangler ar/s tire series. I suffered a blow of a tire that is not even 1 year old, the tread is good, yet I know that two more tires were rotated inward to hide the defect in the tires' sidewalls. I almost lost my life as well as those of two other children in the vehicle. I do not want money, but I expect a replacement tire or a $100 rebate from the manufacturers who deem safety as a joke and money in their pockets because the consumer is stupid or they think they've gotten one over for now. This seems to be a manufacturer who uses inferior products to produce public safty hazards at ridiculous prices.
I will not stop here; every buyer of this product as well as the safety commission will know, and I ask an inquiry be done. Too many times we over look the complaint that can prevent future hazards. Goodyear should stop doing cheap short cuts in quality manufaturing and rate the product accordingly. This would balance out the lost lives, lawsuits and put the cost of defective tires back at the originating source: the manufacturer. Bad product= no sales=no money =out of business: something to think about. This is not just on the internet but also letters will go to the appropriate authorities.
The possibility of lost lives, the sale of 4 defective tires, and that they did not think about the consumer. Money wasted twice--and a company not facing responsibility for their defective production and consumer safety.
Charles of San Antonio TX (03/04/08)
Oil change mechanic noted all of the tires had a single crack running completely around the tire next to the rim. Even the spare tire that had never been on the ground was cracked in same fashion.
Goodyear store manager said the tires were old and would not admit tire defective.
Clinton of Viper KY (03/03/08)
I purchased a new set of tires from a Goodyear dealer on Feb. 14th. On Sunday, March 3rd, I went to work, and I had a flat. I checked the tire, and it had a piece of gravel embedded in it. I took it back to the dealership, and they said they could only give me half off a new tire. So I contacted the Goodyear Company, and I spoke with a Miss Jannell; she was rude and very obnoxious. I told this lady that Goodyear Tires was supposed to have a better quality tire than this: a piece of gravel should not be able to puncture a tire that is less than a month old. I gave $850.00 dollars for this set of tires. She said they do not cover a puncture. I feel this is not right; there should be something I can do about this. Please let me know if there is. Thank you.
I will have to pay $100.00 for another tire to replace one that is less than a month old. I gave $200.00 for this tire. I believe the tire was defective--no gravel should have been able to go through a new tire.
Jody of Kaneohe HI (03/03/08)
I believe there is an ongoing policy on behalf of my local Goodyear dealer to do regular maintenance on my fleet vehicle but not notify me (even when I ask for Inspection) when my brakes are low, so that they can charge 3 times the price for a major brake overhaul. It has happened several times to me in the last several years.
Three times the price and the inconvenience of a downed fleet vehicle. I mistrust their service.
Brenda of Haysi VA (03/02/08)
My truck came with Goodyear tires. I noticed it had a vibration so I have taken it to a dealer who told me it was the tire causing the vibration. I called Goodyear and was told to take it to a Goodyear dealer. I took it to 4 different places. Only one took the time to take the tire off. On 3 of the 4 tires there are places ballooned out on the tires. I called Goodyear back and was told to take it to another tire place. I took the truck to Appalacian Tire. The man said the same thing the other person told me. I have yet to hear from Goodyear about this. It is a hazard because if the tire should blow out, someone could be hurt. I am tired of putting miles on my truck and getting no results. Your help is much appreciated.
Frank of Johnstown PA (02/18/08)
I recently purchased four Goodyear triple tread tires from Sears. I noticed immediately that there was an imbalance at highway speed and took it the next day to Sears in Johnstown where they they balanced again all 4 tires. During highway speed again the imbalance continued to show up and I returned to Sears where I bought the tires and proceeded to balance them again. The imbalance condition continues at highway speeds and I conclude that there is a defect in the construction of one or more of the tires. I now regret not purchasing the Dunlap H rated tires for $50 less a piece at Pep Boys. I would warn consumers against purchasing the Goodyear triple tread.
I will eventually have to replace these tires since I do mostly highway driving and am concerned about my safety.
Nicholas of Jacksonville FL (02/12/08)
After having tires changed and an oil change, I was going down the road and I heard a noise, the car stopped dead and the oil light came on. Now, this was a few months after the oil change, but the drain plug popped out and the dealer and tow truck driver and other
mechanics said that it probably was not tightened properly. Like a lug nut that is not tightened, after a while it will come loose and come off. So many people have told me this, but Goodyear hired some mechanic,(of who's reputation, I do not know). and blew me off and basically said, too bad.
Little do they know, I have 5 brothers and 2 parents who now used to go to them. We are making flyers and putting signs up in my parents 2 business offices, (which have great visibility),
just asking people to come on in and ask us about our experience with GOODYEAR. There is nothing good about goodyear, trust me. I hope this
never happens to anyone else, but I want it on the record just in case it does. My car stopped so suddenly on a main highway, that I had no where to pull off the road and thought for sure I was going to get hit. I am only 23, but it scared me pretty good.
I now have a 2004 vehicle with a seized engine. I just bought the car last year and my payments are almost $400 a month for the next 3.5 yrs. and a new engine from the dealer will cost almost 5K.
I have no car or transportation for almost 2 weeks now and have been totally inconvenienced.
Ron of Warrior AL (02/11/08)
I replaced all 4 tires on a 2000 S-10 with 205/75 R15 Regatta 2 tires approx 2 1/2 years ago. The tires had 28000 miles on them. On inspection the two front tires had seperation on the inside sidewall of approximately 4 inches and 2 inches each and 3/8 inch deep. The tires were well maintained and still had 60% tread. The dealer made an adjustment and I purchased 2 replacement tires. I feel that this is a safety issue on that tire. Not much cooperation from goodyear. I have purchased Goodyear tires as long as I can remember, I think that I might need to re-evaluate that based on the response from Goodyear. The dealer replaced the tires on a roadhazard warranty and not a manufacturing defect because of the paperwork
Nickii of Jacksonville FL (02/05/08)
On February 2nd, my husband took our Mazda Millenia to Goodyear Auto Service Center to have the brakes replaced. They checked out the brakes and determined that we needed new rotors, new brake pads and they would have to bleed the brakes for a grand total of $555.00! Of course we said no way. We decided to wait until the next week and take it to a Mazda Dealer. Low and behold the Dealer is charging us $89, because we only need the front brake pads replaced! Unless you have money to waste DO NOT TAKE YOUR VEHICLE TO GOODYEAR!!
Fortunato of Roselle IL (02/01/08)
The engine is leaking again, top and bottom gasket. After 40,000 miles it is leaking, and there is oil in the coolant. My car is 1999 Monte Carlo, 3.0 engine. I spent almost $1,000 in repairs.
Charles of Campbell CA (01/21/08)
GOODYEAR EAGLE RSA TIRE: My front tire developed a crack on the side wall. One person there was noncommital. Another (very young) technician at the Goodyear dealer took a look at this and said the car hit a pot hole. The road side serviceman had no hesitation in calling this a defective tire. Myself, a mechanical engineer and owner of many cars plus once a fleet owner am calling this foul. My problem is the willingness of the technician to try to dismiss this as accident, when this a defective tire (in use on a high end car) and could have been the cause of a bad accident. He is taking the line of blame the customer in spite of the serious safety issues associated with this issue.
Lucky for us we caught this damage before failure occurred.
Kenneth of Gulf Shores AL (01/02/08)
I purchased 4 Goodyear Fortera HL tires over the internet. I estimate I saved about 50% over the local dealers. Upon finding one of the tires defective, I have been given the runaround by the dealers, and the Manufacturer. I try to buy American to support our country, and it backfires on me.
Goodyear will not honor their warranty. I only used 1/32 of tread on the tire, about 3000 miles. Result I had to buy another tire to replace their bad tire.
Jeff of Kennesaw GA (12/31/07)
I took my new 07 corvette to this shop to get 2 new tires. They damaged a wheel when changing the tire. I pointed out the damage to the owner (he would not tell me his name), and he said he would not pay for it.
Wheel replacement will cost $1200.
Robert of Key Largo FL (12/27/07)
I operate a fleet of vehicles in my Florida Keys limousine business. My fleet includes two 2006 Chrysler 300C SRT8s which came equipped from the factory with Goodyear Eagle RSA tires size 24545ZR20 and / or 25545ZR20. During 2007 we have experienced NINE separate tire failures (two catastophic failures) due to tread separation on these tires. These Goodyear Eagle RSA tires are TOTAL JUNK and are obviously a serious safety hazard. They should be recalled but ironically I now see that several major tire stores have started running the Goodyear RSA tires ON SALE for about half their original list price (sale price of $130 per tire). That is criminal. I recently started replacing the Goodyear Eagle RSA tires with the Goodyear F1 Supercar tires. Now I'm starting to see the identical tread separation problem with those tires too!
I started working with the Goodyear Assistance Center back in June 2007 and invested several hours of my time and submitted 9 pages of documentation to them. After not hearing back from them I followed up only to be told that because I have more than one vehicle, they could not assist me.
They provided a name and phone number of another Goodyear representative who they claimed I would have to deal with (and start all over). The phone number provided is never answered and has no voice mail or answering machine. Do you think Goodyear really wants to provide any assistance??
To make matters worse the Chrysler SRT8s do not come equipped with a spare tire. On the two occasions when the Goodyear Eagle RSA tires failed catastrophically, we had to have the cars towed back to our base! Our local Goodyear Service Center was LESS THAN HELPFUL quickly coming up with the opinion that we must have run the tires under-inflated (they claimed we should have been running these tires at 50 PSI even though the Chrysler tire specifications sticker attached to the vehicle clearly shows the recommended tire pressure to be 32 PSI. The wheels are equipped with tire pressure sensor that light up an impossible to ignore warning on the dash if ANY tire is underinflated. These tires were NEVER run under-inflated.
Cely of Moreno Valley CA (12/16/07)
I bought tires or f$400.00. The next weekend I had oil all over my tires and driveway. I went back to Goodyear and they checked it. The man came back in and said of course it's leaking, we didn't put the screw back in Then the manager went on talking fast saying they didn't touch the strut that it goes out by itself. I had to pay $300.00 more for a new strut, driver's side. I cannot afford to do 2 or 4 struts. I feel they took advantage because I am a woman.
Jon of Pensacola FL (11/17/07)
I took my girlfriends car in to Goodyear for a Winter Car care service. The first thing I noticed was the technicians could not figure out how to position the jack pads under the car. The next item deals with an employee who was upset at something and was yelling and swearing and dropping the F word and didn't care about the customers hearing him. Next comes the work that was to be done. I had to remind the technician to check the transmission fluid after he told me he was done. After I got him to check that he said he was done, but he never checked any battery components or the charging system as is stated.
I was more then let down at this point but it got worse! As I was talking to the technician about the work on the car, I noticed ( t was very obvious) a 'Swastika' had been drawn on the cover for the tire balance machine. I talked to the manager on duty about these incidents and while he assured me he would 'handle' it, I doubt it and I will NEVER go back again. I will take this matter up with the local military authorities and request this business be investigated and placed off limits to the numerous military personnel in this area. This isTOTALLY UNACCEPTABLE.
James of El Paso TX (10/21/07)
Ref: Goodyear Wrangler AT/S P/N M7602A844006 31X10.50R15LT 109R While cleaning the vehicle I noticed a tire cleat missing. On closer examination a couple of inches away I noticed a vary fine line. This was not a cut but a crack in the rubber. I took the vehicle to the above listed dealer and he told me that I did not have road hazard insurance and that the tire had been cut. The tires have 4,200 miles when I noticed this. There are no cuts on the tire. Needles to say I replaced the tire with another brand. I will never purchase Goodyear tires again. I wonder if they would have compensated me had the tire blown apart and seriously hurt my self or family.
Russell of Coaling AL (10/18/07)
Our Nissan Maxima came with Goodyear Eagle 245/45ZR-18 tires. All four tires developed deep cracks in the sidewall. Goodyear mailed us a letter and asked us to send in the orignal receipt showing the tires were replaced due to the cracks. We had the manager of the tire store sign and provide a business card validating the claim. Goodyear said we do not provide adequate proof that our tires were replaced for the cracks. Had to replace a $600 set of tires way too soon.
Marvin of Waco TX (09/06/07)
I brought my car in, to have a tire repaired; when I got ready to leave I noticed an electrical wire dangling from the dash of my car. This wire was not dangling from the dash of my car before I brought it to this store. I do not drive around with wires dangling from my dash. Someone from that store busted the side panel of my dash and ripped out a wire. I do not know why they did it or exactly who did it, but I will never take my car to this auto place ever again.
Roberto of San Leandro CA (09/05/07)
I purchased a 2005 Mitsubishi Eclipse with goodyear tiresEagle RS-AP215/50r17 and last year, the left passenger developed a lump. Thinking probably we hit something on the road. Took it to goodyear on Mission St. in Hayward Ca. and recommended that it be replaced.
A few miles after, requested that all tires be rotated. The new tire got moved to the front passenger side and the old , to the back passenger side.
Last month, the tire behind the drivers side again had a lump and had it replaced again. So I again bought a new one and requested that the new one be placed on the front since the right front tire is still kinda new. Just last Sunday, the rear driver side blew up and my wife was driving. It scared me to death now, what kind of tires this are.
Right now I am the one driving the mitsubishi just to observe the old one behind the passengers side.
Pray that I don't die with this tires on my car.
John of Hurst TX (08/25/07)
Just recieved a letter from Goodyear stating they were refusing to compensate me for the replacement of the faulty tire on my 2004 Maxima, because I failed to provide an original reciept stating the reason for replacement was due to cracking of the sidewalls. Though I did provide them with documents from Nissan Dealership stating that all 4 tires needed to be replaced at 36000 miles. While they did not write on their records they told me the reason for replacemnet was from cracked walls. Sears had also told me all the tires needed to be replaced because of the cracking. I have copies of all documents submitted and would like to take Goodyear to court for providing faulty products and placing my families lives in jeopardy and delaying notification to affected parties of the problem.
Manuel of El Paso TX (07/06/07)
My tires developed a circular crack on all four tires, more evident in two tires than the others. Nevertheless, due to safety issues, I have to replace all four tires at 18000 miles of driving. My car has been serviced at Nissan dealerships and rotated three times. As I was driving on an outskirt highway my front left tire completely tore to shreds. As I looked at all four tires, each had a circular diameter of breakage.
Front tire did tear apart, and could have resulted in a serious highway accident. I feel I was lucky. I had to replace all four tires at a cost of $575, but no Goodyear.
Brett of Fort Mill SC (03/03/07)
First, I took in a Jeep Grand Cherokee at 40,000 miles last week to Goodyear because I had a flat tire. They told me that 2 tires were shot and 2 were 'not far behind.' I told them I would like to replace the two tires that actually needed to be replaced. They then told me about this 'great deal' they had, but only on four tires. If I bought only 2 tires, I was going to pay a ridiculous price, which he showed me on his calculator. Four tires would not be much more. I was in a hurry and said, fine. Replace all four with the same thing. Second, within a week my wife got a flat on her Honda, also with Goodyear tires. The tire still had lots of tread as it had less than 20,000 miles on it. She took it to the same place for a simple repair and was told it was not repairable due to damage to the sidewall and of course she would need to buy a new tire. I called them because it was a small screw hole toward the center of the tire. I was told Goodyear does not allow them to plug tires at that shop. Because, I am a sucker and always in a hurry, I told them to throw on the new tire, but to send the old tire with my wife. Sure enough, when she got home I looked at the tire and there was a tiny screw toward the middle of the tire, absolutely no threat to the side walls. I'm having it patched and saving it.
Suzanne of Miami FL (02/08/07)
I brought my care in for routine oil change and rotation of tires. Was assured that all would be taken care of in one hour. Left the service center, (at least five technicians were standing around, so they were not that busy).
Upon me coming back to pick up my 2002 Tahoe, I paided the $50.72 charge, went out to my car, and realized that the tires were not rotated although they assured me that they were. I know they were not because my husband marked the left front and left back tires before we dropped the car off for service. When I went back into the center the manager assured me that the tires were rotated.
This leads me to think now that how can I be sure that the oil change($17.95, disposal fee$1.50, and Ever-wear Best additives package $24.95) was actually completed? I have been a loyal customer of this center for over 10 years and never felt this in the past with the past managers. I feel violated as a consumer and mislead by the store manager and technicians. If they did not feel like doing the work, then they should have told me so and I would have taken my business elsewear.
Gregg of Las Vegas NV (12/23/06)
With 5k miles on Goodyear Eagle LS tires, the low tire pressure alert illuminated and 10 seconds later, the tire completely depressurized resulting in the vehicle becoming inoperative. The tire was shredded.
Since we were on the way to the airport, we missed our flight and could not reschedule until 2 days later. We were lucky!
Jason of Stevensville MD (12/16/06)
2004 Nissan Maxima with 35k miles. Equipped with Goodyear P245/45/18 RS-A. Awoke on the morning of Dec 14, 2006 to a flat tire on passenger front. Replaces with dougnut and have tire checked to be plugged. Air leaking from crack on car facing sidewall. Upon further inspection all tires has sidewall cracks, some of which protrude to the inside of the tire, some as long at 2 feet around tire.
Vehicle just had 30k dealership service as well as an oilchange at same dealership less than 3k ago. Nothing mentioned. In the process of documentation and follow-through with Dealership and Goodyear. Kept all 4 tires for evidence. Off topic: Replaced tires with Dunlop SP SportMaxx (same fitting) from tirerack.com for $125 each tire. Had locally installed with RoadForce alignment at Mr Tire.
Unbelievably better ride and virtually no road noise. I figured road noise was something i had to live with. Aparrently it was the tires.
Gary of Geneseo KS (12/01/06)
Presently own '05 corvette and since day one have had problems with front tires cupping. Alignment and balance checked frequently and always within specs. Need to put the fourth set on the front and the second set on the rear are still in greatshape (50% tread left).Car has 58K miles.
Johnnie of Marana AZ (11/28/06)
I purchased a 2004 CTS from Lund Cadilac in Phoenix in Feb. of 2004. I began to have a problem with the tires at 13,000 miles. I now have 19,000 miles.When I took it to Discount Tire they said it was Cadillac problem. When I took it to Cadillac they said it was Good Year problem.The last place I took it is when I talked to Nicolas Marquez. He said the tires are bad and Cadillac should never had put them on that car. He also said their isnt any thing he can do about it except sell me some more at 140.00 each.Of course I didnt accept that.He said nothing will change the tires.He said I could talk to Head Quarter. But that's all he can do. The car sound's like a TRUCK.He said nothing will change that except new Tires.
Jack of Gilbert AZ (11/26/06)
All four Goodyear Eagle RS-A P245/45R tires on my 2004 Nissan Maxima developed deep sidewall cracks at 24000 miles. Nissan refulsed t honor any warranty and sent me to Goodyear who would not honor a defect warranty,but offered 25% discount on new tires. The cost was $250.00. Upon searching internet found that other owners of Nissan Maxima and Altima using these tires experienced the same problem at about the same mileage. Goodyear claims underinflation. That was not the problem in my case. Tires rotated and checked every 3000 miles.
Could not drive car without replacing all four tires. Cost $250. Goodyear refuses to acknowledge problem.
Lorenzo of Fairfax Station VA (09/28/06)
Herewith, I would like to draw your attention to some very unfortunate problems that I experienced with Goodyear Eagle tires (245-45-18), mounted OEM on my 2004 Nissan Maxima SE. The problem is the following: All 4 tires on my Nissan have developed serious cracks, both on the inside and on the outside of the sidewalls. The tire problems started on or about 15,000 miles, and manifested themselves by incresase noise (thumping). The overall tread wear has been very modest on these tires and, more importantly, evenly distributed. In other words there is no excessive tread wear, neither is there wear on the shoulders due to speedy cornering or faulty wheel alignments. As a matter of fact, the vehicle has always been serviced at an authorized Nissan dealership and the tires have been regularly rotated as per instructions contained in the Nissan Owner's Manual.
There is clear evidence that tread failure is a work in process on these tires. As you know, tread failure starts off as small cracks. It is widely acknowledged that such cracks are a result of manufacturing and/or design defects that relate to the inner separation of one or more of the various layers that make up the tire. These small cracks are initially virtually invisible to the naked eye. In a later stage these minuscule cracks give way to larger cracks. This phenomenon is widely known as a premature tire fatigue. It is common knowledge that the fatigue life of a tire is to exceed tread life - and thus the length of time that it takes to wear down the tire tread through normal use - by a substantial design/safety margin.
Manufacturing and design defects cause shorter fatigue life and, as we all are aware, this can lead to catastrophic accidents, injuries or deaths, long before the tire's tread is worn out, and thus long before the tire's useful life is over. I have contacted Goodyear's "Customers Services/Relations Department" and have to the best of my knowledge described the problems that I experience with the 245-45-18 Goodyear tires.
As instructed by the person that I spoke to at first, I brought my car to an outlet that sells Goodyear tires. Here, the tires were evaluated on September 12, 2006 by a technician who wrote in his official report:
"2004 Nissan Maxima: Customer states all 4 tires have splits in sidewalls. Check and advise: We found cracks in sidewall of all 4 tires inconsistent with dry rot due to mileage and age of tires. Customer was offered 25% courtesy discount on new tires. Customer has declined at this time. Offer stands for 30 days. Note: Tread depth for all tires is 4/32 of an inch."
On September 15, 2006 I was called by some of Goodyear's staff that informed me that Goodyear was willing to raise the “Courtesy Discount� to 33%. I informed said staff that the issue is not tread wear but rather a design/manufacturing defect. The last spokesperson for Goodyear called me on September 20, 2006, apparently as a result of my enquiry under "Investment Relations." She informed me that the tread should not be measured at the embedded tread life bar, and that tread on new tires is 10/32 of an inch. She confirmed that Goodyear could offer a 33% "Courtesy Discount" on the purchase of new Goodyear tires. I made it clear to her that the issue with the tires is a safety issue and not one of tread wear. Hence, so is my opinion, compensation by Goodyear should not make reference to the use that I made of the tires.
My point is that I have been driving from day one on tires that are faulty in design or manufacturing process; the issue is one of engineering ! It must be clear to anybody therefore that I could not but refuse such meager compensation and I will, if the issue cannot be settled amicably, take legal action. Please note that I am the Editor at Large of www.velocetoday.com, an electronically distributed weekly magazine that serves the Italian car community and beyond. This website is clicked upon 800,000 times per month (near to 10 million times per year).
Kim of Wallawalla Wa. WA (08/22/06)
Bought a new 2003 1 ton dually. It had a set of Goodyear Wrangler's, load range E. Replaced two tires with about 18,000 miles do to the side walls cracking. Had to send tires in for inspection to the Goodyear store in Spokane. They said the tires were not replaceable do to owner neglect. Do to either low presure or over weight. Neither of which was the case. I checked with the local tire store and they have seen the same problems with those tires. So consumer beware.
Blanche of Battle Creek MI (08/17/06)
I was driving my 2005 Dodge Durango on the highway when the right rear tire sidewalls blew out. The tire only had 8000 miles on it. They are Wrangler P265/65R17 SR-A. I took it to the manager of the Goodyear store in town and was told that it had blew out because I had ran it I the rim. I tried to explain that at 70 mph that of coarde I ran it on the rim to get the car stopped safely. I received no compensation for that tire. Last week the left rear tire blew out, the tire had a large crack at the top of the tire's tread and sidewall. only 14040 miles on this one. again no satifaction with a rebate.
These tires are expensive to replace and now I am leary about driving the car out of town. I can't afford to replace all five of these tires.
Rhonda of Lebanon OH (08/07/06)
My PT Cruiser is a 2003 Turbo that came with Goodyear Eagle RS A tires. With 35000 miles on the car the sidewall started to shred. The local Goodyear dealer said the tire had run its coarse, gave me $50.00 for the 2 bad tires and put two new tires on the car. One year to the day later, 3 of the 4 tires are shredding on the sidewall. The Goodyear dealer says sorry but the warranty says...
I have never seen such a hazard in my life and Goodyear isn't admitting they have a problem. The local Goodyear dealer employee said this is the third issue this month with this tire! The web is full of compalints about this. Thank goodness my oil change place looks at the tires on my car of it could be much worse. Does anyone know of this issue? Goodyear won't say anything except give me a deal on replacement Dunlap tires...I'm contcting everyone I can. My local tv watchdog is next on my list then my insurace company and so on. Something needs to be done about this.
Dennis of New Orleans (7/14/02):
I went to get a oil change and a check up. I told the service gentlemen that there was a squeaking noise from the brakes. He called me back and told me the oil was changed and it needed front brakes. I told to replace them. He called a little later and said that the rotors were too big to fit on the machine and they would have to send them out on Monday. I go pay for the oil change and pick the truck up.
I drive 8 short blocks, turn left on Ursulines st. In the middle of the intersection the rear driver's side tire falls off. I called and told the man what happened. He sent a man out. The man asked where the lug nuts were. Who knows?
They were across the street. He asked if I had a hammer and a crow bar. I did. He pryed, hammered and bent. Got the tire on. I went back to the service center. I waited a few minutes, then they checked it out. THEY FORGOT TO TIGHTEN THE LUG NUTS.
Do you think that they should give me the front brake job and replace the broken parts?
They should replace the broken parts. There's no reason to throw in the brake job.
Kim of Alexandria VA (4/9/02):
I took my Ford Escort in for repair on 30 Apr 02 because it wouldn't stop running. I was told that I needed a new fuse box because a fuse had not only blown but melted the box. Mr. Gardner said he called the dealer for the price of the part and quoted $1,400. He then said that he could shop around at some part stores and junk yards. On 1 Apr, he told me that he found the part at the junk yard and quoted the price ($150) and they were supposed to deliver it that day. They didn't. In fact, for the next 5 days, Mr. Gardner told me that the part was on their truck and would be delivered. I had to rent a car.
On 6 April, Mr. Gardner claimed he went to Brandywine and they didn't have the part I needed. He said my car was not driveable, even though I drove it in there. My only option was the dealer part for $1400. When I asked how long would it take to get the part, he said 2-3 days. On 8 April, I called Mr. Gardner to see if the part had been ordered. He said he ordered it and it would take atleast 5 days to get here. I asked him why it would take so long and he told me they had to ship it from a warehouse out of state. I asked for a number so I could call and see if I could get it express mailed. He gave me the number to Jerry's Ford.
I called and asked how much the part would cost and they quoted me $309. I asked him how long before I could pick up the part and he said he could have it for me the next day, which I picked up and paid for today. In fact, the part was on sale for $279. I also called the Bradywine Used Parts and they said that they have the fuse boxes and they cost $50, not the $150.00 that Mr. Gardner quoted to me.
Being a single parent with one car, the 11 days my car has been in the shop has been a nightmare. I had to rent a car for 5 days. It was becoming too costly and if I had to pay for the repairs, I knew I couldn't afford both. I had to walk my daughter to school, take taxi's to and from my daughter's drama performance, and take shuttle buses to and from work. Not to mention, being late to work 3 days.
Christopher of Circle Pines MN (1/29/02):
We have owned a 1995 Mitsubishi Galant since it was new & maintained it religiously according to the manufacturer's reccommended service schedule. The timing & balance shaft belts were replaced per the schedule at 60,000 miles. The repair garage chose to use Goodyear belts which sounded like a reputable brand to me... Today the car has 100,000 miles on it & one of these belts failed, causing extensive damage to the entire valve train.
The car isn't up & running yet, but the mechanic estimates it will cost close to $3000 to repair! There is no evidence of an oil leak or worn tensioner bearing or foreign object that would have caused the belt to fail. The belt simply failed. The garage that installed the belts says that Goodyear warrants their belts for 12 mo./12,000 miles. Since the car has 40,000 miles on these belts they are no longer warranteed. I feel that I have been sold short, that these belts did not live up to the industry standard life expectancy of 60,000 miles & that Goodyear should be responsible for the damage they caused to my engine.
Perhaps but if the warranty is 12 months or 12,000 miles, that's pretty much the end of the story.
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