Goodyear Auto Service Reviews

I took my vehicle in and told the guy at the front desk that I'm hearing a chirping sound coming from the rear passenger side. Two employees took my vehicle around the block. They came back and put vehicle on the lift. I went to the back and watched employee inspect under the vehicle. He pushed the spare tire I had underneath the vehicle oh he says that's where it's coming from. Wow. I said, "Ok great! I'll just tighten it up when I get home." So I did drove it around and the problem was still present. I called the next day and the guy said, "Bring it back and we'll take it for a drive." I said, "That's what you guys did yesterday. No thanks. I'll take it elsewhere." They charge me 46 dollars. Incompetence is so prevalent these days. I think they should stick to changing tires.

The service I received today at the Goodyear on Bladensburg Road NE in Washington, DC was exceptional. Dwayne provided outstanding customer care from start to finish. I initially called to confirm the tire size on my truck, which I originally purchased from this location about two years ago, as I was considering getting replacement tires from the Chevy dealership on highway 210 in Maryland. However, after speaking with Dwayne and receiving a quote for the same tires I previously purchased, my plans changed immediately.

DO NOT BRING YOUR CAR HERE!! August 2025 took car in for rattle changed shocks and bushings. Eight months later, noise is back, find out they only replaced bushing on one side, they are sold in pairs no less. Had the car all day and charged 260.00 for a bushing which sell for about $40.00 and rattle is worse. They wanted me to bring car in again next day to try and replace something else. No detail on bill of work. Total rip off. Manager should sell used cars. If you want to over pay and get crappy work this is the place for you.

This statement concerns issues that arose following service at the Goodyear location on Jericho Turnpike in Commack, NY. On October 17, 2025, I brought my 2017 Audi A4 to Goodyear for an oil change, a tire inspection/rotation, and to check an intermittent coolant warning light. The representative, Lee, stated the coolant system was fine, one tire needed replacement, and the rest of the vehicle was in good condition. Shortly after, I was told the coolant “breathing tube” broke while the vehicle was being lowered and that the car was undrivable. The following day, I was quoted over $525 for the repair, which I declined, and the vehicle was towed to my mechanic.

They told me I will get $300 back in rewards programs. I bought the tires did the reward program correctly. They only gave me $250 and said that the rewards program I had wasn’t right, it was this email. After reviewing our rebate programs, it appears that a service rebate was not available at the time of your purchase. For your convenience, I have attached a copy of the rebate form for reference.

Had an oil change at Goodyear on Girvin Road in Jacksonville, Florida in October 2025. Several weeks later oil was leaking from under the car so I took it back to Goodyear and was told I need $3,000 word of work on the vehicle to repair the problem. I explained there was no leak before the oil change. The two service techs were matter of fact with on tech grinning at the other. I’d already spent almost $700 before and now the wanted another $3,000. I’m taking my vehicle to another company and will not be back to Goodyear. I did not like the treatment or attitude of the techs. I received no receipt for charges quoted.

The WORST! I paid $600 for new brakes, and had a minor collision brakes failed. Goodyear a short time later did vehicle inspection and passed the vehicle inspection. Another mechanic found out the clips were not attached. Hateful customer service, very rude when brought to their attention. Refused to do anything about since they noted no problem with the brakes. Especially if you are a woman, avoid this store.

Best customer service in this shop. Got a free car care check and was helped by Ahmed. Got my brakes, alignment, tires and also got my check engine light fixed from here. They did a great job and very skillful techs!!! Quality work. Best place for everything, a one-stop shop.

Customer Service has gone downhill for the Goodyear FXBG Location off McWhirt Loop. I personally spoke with the new store Manager, JOEL, for a quote on spark plug replacement + oil change. The price point he gave me was approx $325. There is no denying this since 1) I wrote it down and 2) all calls are recorded on my cellphone which I can add an audio clip HTML link to this review for anyone who wants to hear it. I would never make something like that up.

If I could rate Goodyear zero stars I would. Took my vehicle to Goodyear Auto Services in Greensboro North Carolina for a simple oil leak. I drive a Lexus RX300 and it ran excellent. I've never had an issue with my car except for a small oil leak which required a valve cover gasket replacement. Well attempting to replace the gasket the mechanic broke four bolts off the back of my motor beating them to try to charge me $2,000 more for the bolts and labor. In order to remove the broken bolts in my motor and transmission had to be dropped to get to them to drill them out.

I brought my car in for brakes since I had to push the brake pedal to the floor to brake. They found a few issues with the brakes and said they were fixed. Drove the car of the lot and the brake pedal still has to hit the floor in order to stop. I asked them if I could bring it back for them to take a look and they said OK. I brought it to them at 8:00 AM for a 9:00 AM appointment. It's now almost 4:00 PM and they still haven't worked on the car. They made a mistake but yet I have to wait. This is the last time I will ever go there. Last year they messed up installing my exhaust, I had to bring it somewhere else to get it fixed. These people don't know what they are doing!

I went to North Canton service center for tire installation and they cracked all 4 wheel covers and when I asked about it manager said what do you want me to do about it. Well later he called for replacement parts but it’s been 6 months and he’s never called or got the parts. I would never go back to this supposed tire store and won’t recommend it to any of my friends.

Goodyear Auto Service on 35th Ave and Union Hills Dr. Glendale AZ. I've been taking my cars to this service center for 15 years. I grew to trust them implicitly. They have performed every oil change on my cars since 2010. Additionally, during this time, I've also purchased four sets of expensive, premium tires; three alone on my Dodge Challenger. I have had shocks replaced, and other repairs done at this Goodyear over the years.

I work for a Veterans Organization, on 3/7 my Veteran and I visited the 904 East Tarpon Ave, Tarpon Springs FL location. It was an absolute great experience, the Salesperson ** was extremely professional and kind. The car needed tires, oil change and inner/outer tie rods replaced. Anna kept us updated and was a pleasure to speak with. Great worker, great personality great customer service experience.

I went last Friday to the Kyle location to have an alignment on my Toyota. I specifically told the person I talked to I wanted an alignment and that I had just barely bought the car new tires. Well without my knowledge, they supposedly did a balance and rotation too when my car didn’t need one. I didn’t ask for this service and still got charged for it. I called to complain and to get a refund for a service I didn’t ask and they never answered or called back. Very unprofessional and untrustworthy that they lie and work on extra services to steal money from the customer. Please make sure you check what they’re charging you.

I've been coming to Goodyear in Millington, for 20 years, the last 2 and a 1/2 years when I call to make an appointment there's all new people there so today. It seems like they're very unorganized. And they don't have the oil filter needed for my vehicle. When I specifically told them on the phone what I needed and I made a 9 o'clock appointment for Today, it took them 45 minutes to get my truck in. What I needed today was oil change, tire rotation, tire purchase sensors Replaced and they don't have oil filter needed. Been here over 2 hrs.🤔

Well where do I start? Booking online was pretty easy. But that’s where it goes south. 1st the web site said the TPMS kits were included in the installation of new tire. The store stated they were extra. So needless to say I didn’t get new kits. That was a deciding factor for me choosing Goodyear. 2nd when I had tires installed I got in my truck all my tires were different pressures. I went back inside and told them. Well they lowered all the pressures to recommend pressures. 3rd none of the tires had valve cap I mentioned it to the guy getting the pressure corrected his response was did you have them when you came in. This was the worst experience I’ve ever had at a Goodyear. I’m not sure if it is lack of training or lack of care.

I go to this location (1815 Oregon Ave - Philadelphia 19145) because it's convenient. However, this shop needs real leadership attention and the Goodyear policy that they frequently cite needs to be reviewed. First, the place is filthy dirty and most of the front-end staff need better customer service training. Second, this location and others that I have been to seem to thrive on ripping customers off for services they say they perform. Example, with every oil change the tires are supposed to be rotated. Yet, in the last 2 oil changes that I had, where I expressly requested the tires be rotated, they were not. When I call it to their attention, they say "The best tires are on the back", this is a Goodyear policy.

Goodyear Auto Service Center 6923 ,3013 WEst 66th Street, Richfield, MN 55423-1943, spectacular customer service and attention to detail executed by **, despite I was very irritated in the begin when arriving to the store. Night before I tried to buy tire from internet and after 4th time site did not accept my request and check out. However today ** was very calm, polite and did an extraordinary work to me. I worked at Goodyear in Ohio and I knew the Goodyear has very good professionals. Thank you **.

I scheduled an oil change online at 42 Memory Ln store in York, PA. I filled out my car type to see if I qualify for the conventional oil change promo price and got a confirmation email for time and price. Upon check out, the pricing was $70 instead of the promo price. The cashier/csr was kind enough, and even took some money off where she could. I paid the $59 but the price felt like a 'punch in the gut' to a single mom on a single income. On the way home, I got a call from the manager, Rob Austera, that the cashier/csr brought the issue to his attention. Apparently there was a systematic glitch along the way. He not only reversed the charge, but offered a conventional oil change on them next time. They both cared that I had a good experience at their store. This is above and beyond customer service!