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Guardian Interlock

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Timothy of 6280 CR 2597, TX September 13, 2009

I have a breath analizer on my car. My battery went dead and we charged it up. Everything on the car worked after that exceped when i pulged in the analizer it would not come on. With out it not coming on the car would not crank when i turned the key. I called the phone # given to me for service. CAll several times on Sat. 9/12/09 and 9/13/09 and got the same message(serving another customer will get back with you and leave name & phone# and message) each time i called. Tried another phone # i found the same message. The device before had reported that i failed a few times/once was because i was useing a mint for my breath and once i had on colonge. I have enphyzeme and i have a hard time blowing on it to get it started. I sent a letter from my dr about this to the person that reads the out come on them( Mel Rodrigues court monitor). The device makes you have to blow every 10 to 20 min. while driving. It gives you a short time to blow and get a responce to keep driving or it will kill the engine then.

Shirley of Royse City, TX September 13, 2009

My son has one in him car. they are not accuret at all. i was in the car with him and i know he had nothing to drunk but we had on colony and the system failed. he cam to visit me and him car battery did no a sat. we charged the battery but the breath alizer would not let him crank his car. what happens if he is out in a remote area and this happens. these breath alizers are not saft at all. if you are driving down a road and it goes off the car will die and you cant do anything. this can cause accident.

if this is the only way they have for people who drink they are stopping one harazed and correcting a bigger one by not have control of a car in the middle of triffic and this has happened. My son was not able to get intouch with anyone to come and fix this and was unable to go to work. no one would answer our calles and we both left v/msgs over and over for them

Bill of Corinth, TX March 28, 2009

Bill of Corinth TX (03/28/09)
Twice the system left my car inoperable. Once because I forgot my appointment and once because it broke. Neither time were they avaialable to help. The first time I had a wrecker tow the car. I was criticised because I didn't call so they could tell me to just bring in the hand set. I showed them my phone log where I had been calling for 16 hours (both local and corporate office) I was told their phone was out of service that day. I said they owed me for a wrecker since I couldn't get hold of them.

The second time it just broke a week later. Again I called all numbers and no response. I ended up leaving my car overnight in a deserted parking lot and took the handset in the next morning. They were going to get a new handset but evertime I called they said they were out. They told me to write a letter explaining why I thought they should pay for the wrecker and I did. After two months they still didn't make a decision and kept wanting me to pay my monthly fee. We'll let you know by your next appointment was all that they kept saying.

Finally I told them to take it off and I would get Smart Start to install. When I took the car to Smart Start he showed me how the had torn up my wiring (under dash) and I had to have it repaired. I have talked to other Guardian customers and they all have similar stories. We have to have these devices on our cars, do we have to be at the mercy of these companies? Don't we have a right to know that if the courts make us have devices on our cars that can and do malfunction that we can expect to be able to get some kind of help in the middle of the night in the middle of no where when it DOES malfunction? Don't we have the right to know that if the courts are making us have this equipment on our cars that it is being done by qualified people and that we don't have added expense to repair their screw ups? If ever there was a class action suit waiting to go to trial I would think this would be one. Of course if I was as smart as I think I am I wouldn't have to have this thing on in the 1st place. Please feel free to have an attorney call me.

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