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Harley Davidson

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Peter of Deleon Springs, FL October 19, 2007

My 2006 Dyna has a manufacture flaw. The berring behind the clutch fails @ between 5000 and 10000 miles Then the repair done by New Symerna H.D. going by the harley manual calls for the wrong parts to be used causing an even faster failure. I was told I was basicly driving a handgriade. I asked if there was a recall and was told no. Due to "most people dont put many miles on them and the warrety runs out befor the first failuer. I filed a complaint with H.D. in Milwakie and hurd nothing. I went back to the dealer who wanted to sell me an extended warrety for 1300. for one year or trade me out of the bike up one year for 7000.

I traded to a triuph dealer for a new triumph. Then I here back for harley In Milwakie They tell me my bike was one of the dynas built between nov. of 05 and feb. of 06 and the wrong berring were used on the trans shaft. They just found out in the last few weeks that the repair manuels used at the dealers listed the wrong parts and was causing a faster failuer.They said the only safe way to fix my bike was to remove the trans and inner primary case and replace it with the 07' model which they offerd to do. Id Already traded the bike and lost aprox. 7000.

They said sorry for your luck. The dealers had no knolage of the proper fix and H.D. was not forthcoming with it due to the cost. As they told me most people dont put but 2000 miles a year on there bikes and the warrenty runs out befor theres a problem. I spoke with costomer sevice man at H.D. Rusty doyle 414 343 4121 the infomation cane from their engineering dept.The man who fixed my bike at New Symerna H.D. was contactedby H.D. Milwakie and told not to use that parts list for that repair anymore. This invoves four months or more of production and the 4 dealers I spoke with all were seeing these bikes come in and be repaired then fail again a short time later they sold alot of extended warrenties

Harold of Magnolia, DE September 10, 2007

We dropped Bike off at Mike's Famous on Thur. evening after making an appointment for a Friday morning 10,000mile check-up. We waited most of the day to hear from someone, no one called. At 4:30 I called and would told no one was in service. 3rd day, called service to check on status. We were told nothing had been done. On Mon, I spoke to Mac, he said he to wait for Keith to call the warranty dept to see if our wheel was still covered under warranty. I asked Mac why he didn't just order the wheel it was needed, but he reply, they do not do it way. On Tues no courteous call to let us what was going on. Called Keith and he said the wheel had to order and was approved under warranty; but the service was started. We were told 7-10 days. We did get a call to ask if we wanted sent overnight. I told that to Mac. He just talked me around in circles. At this point our bike has been up on a rack for over ten days. My next call was to Roady, he said he would take care of the matter and see what the problem was. The result of that call was simply that Mac had traced the shipment and it would be a couple of days.

On Sept 10, I received a call telling me that the Bike would be finished Wen., instead of Tuesday as told by Mac on the friday prior. In addition, the bike had not been looked at all. Mac proceeds to tell me that the tire is below Harley's standards. I was quoted an approx. 585 for 10,000 check, and 400 for the tire. (Which was the same price as the new one).

I had to call my husband and give him the news. He informed Mike's Famous to get the Bike safe, we would get on Tues. Never during the 19 days were we offer a user bike, clear explanations etc. I contacted customer service for Harley. I was told they were all independent of each other, but she see what the problem was. Please advise if you will, is this good faith service?

Joseph of Los Angeles, CA July 7, 2007

I purchased a new 2007 harley davidson street glide motorcycle. I financed it for over 25000= which included some chrome upgrades and service, after waiting over a month for the parts to come into the dealer, I was encouraged to bring my bike back in after for my 1,000 mile service which was suppose to be included in the 25,000+ I had finaced. I left my bike and was told it would be ready later that same day. I waited until the day and was then told again that not all of the parts could be put on the model and that the service department wouldn't put a particular part on because they didn't want to be responsible for possible damage to the fender should they make a mistake. I called the next day to see if my bike was ready, and I was told that they had decidedto put some complimentry pieces (hand grips, and foot boards) on my bike for the trouble. I had niether paid for them nor authorized them. But when I went to pick up the bike, I was informed that the parts that I had paid for in the 25,000 would not be put on my bike, but I could pay for the other parts(400)no service charge. I could leave one hundred dollars as a deposit.

Also I was now told by the finance dept.that the service that I had purchased was different from the scheduled maintance so an additional charge 200 plus was for the 1,000 mile service I had been told was free. I spoke with the GM of the dealership, He attempted to correct the problem by taking the 100 dollar deposit, and applying it to another purchase of the service plan, I could come in on another day and he would try to have the Fender chrome put on my Bike, yet the other pieces could not be put on that model, the service exchange for the pieces I didn't authorize would offset the missing pieces. Yet the other pieces were something I would easily be able to put on myself without a 90 dollar per hour service charge. I have another scheduled service with them before I can switch to another dealership.

Gary of Wellington, FL April 23, 2007

On June 21 2007, while on vacation I was involved in a highway accident on a rented motorcycle from Gary Bang Harley Davidson in Atascadero California . I opted for the only supplimental insurance available which I later discovered did not cover vehicle damage. This is after I was required to leave a 2000 damage deposit on my bank card. Since July 2006 I have been receiving collection calls from Allied Interstate, who represents Empire Fire & Marine, apparently GBHDs insurance underwriter. Even though I have the proper license and credentials for motorcycle riding in Florida I no longer own a bike, and no longer carry full time motorcycle insurance. Also, after contacting my State Farm agent, I was informed Gary Bang Harley, at the time, did not carry the proper rental insurance. Upon researching my available options I discovered temporary motorcycle insurance is not available to Florida policy holders.

Robert of Rocklin, CA January 17, 2007

In Dec 2006 I brought my 2005 Harley Davidson Motorcycle to a dealership in Auburn, CA. for a schedual service. The technician informed me that I had a leak in my fuel line inside the gas tank and that it directly affected the gas to the fuel injection and running of the motorcycle. That the motorcycle could just stop running. What he also said was that this was a problem known by the Harley Davidson manufacturing plant and had now been corrected but needed to be repaired. The problem was that as gas is put into the tank after time, in this case 6 months to 2 years a hole wears into the line, it was corrected by installing shortend lines. The complaint is that the cost was some 240.00 for something that the manufacturer knew to be faulty and he showed me that just at his dealership some 7 to 10 bikes had been done that week alone. When you add this up across the country that is some serious money that the consumer is spending. Cars are recalled, why not bikes. I think this stuff has flown under the radar long enough. Thank you for your time

Wayne of Etowah, TN January 15, 2007

I waited a year for a 2006 Dyna-Wide Glide from Harley-Davidson. Since finally getting one in it has had 3 recalls for very different but dangerous defects. First there was a transmission recall. (Showing a faulty neutral light.) Secondly there was a Battery cover recall. (Causing fires.) Last but not least, there is now a handle-bar recall. (New design was very weak and handle bars were breaking and causing accidents!) I would like to know my rights about getting my money back. I have been defrauded time and money...

John of Crown Point, IN September 19, 2006

In May, 2006 I purchased a new Harley Davidson 883R Sportster motorcycle. Since the day of delivery the vehicle has had an ongoing backfire that the dealership cannot or is not able to correct. The backfiring issue occures when throttling off of idle. On occasion, the backfire will cause the engine to stall and stop running. This has occured regularly and in one instance the dead engine caused me to be stopped at a busy traffic light controlled intersection with traffic bearing down on me and my stopped vehicle. I was fortunate enough to have the wit to engage the starter, start the vehicle and avoid a rear end collision wich surely would have resulted in injury or deathw. I have taken the vehicle to two different dealerships on four different occsions to have this condition corrected and been told''they all do it''. If this is the case the longer the manufacturer, Harley Davidson, ignores the problem the outcome of such an event will surely be bodily injury of some degree.

Maria of Jamaica, NY April 21, 2006

The brand new motorcycle we purchased on 4/5/06 from Harley Davidson dealer is defective. It was spraying hot oil from the very first day we got the bike and the oil discharges became stronger. We returned the bike on 4/16/06 to the dealer. The dealer said that they will repair the bike. We are paying for the price of a brand new bike not a repaired bike, we want the bike replaced with a new one, but the dealer said they cannot do that. This is very disappointing, we chose to buy a brand new expensive bike and we expect to get a bike without defect and passed quality control, instead were given a broken bike, a defective bike, a defect which was visible during day 1. Obviously, the bike was not tested before it was given to us. The dealer does not want to replace it.

Michael of Perrineville, NJ April 5, 2006

My motorcycle was brought to engage in a specific list of repairs and service items upon which an estimate was requested. Upon continually calling and checking on status and requesting information regarding the requested repairs, work was completed without final authorization and the work was performed inadequately. Attempted to resolve issue with owner, but he not only feels nothing was done wrong, but he feels there was no need to even attempt to discuss my issues nor make any attempt to address the problems at hand. His answer to providing an estimate is that it is not necessary and he feels there is no possibility of any fault by him or his staff.

Don of San Clemente, CA March 10, 2005

Recieved call to pick up motorcycle, drove there on Monday. Brian Law manager said repair shop was closed; however, Brian said that I could see my bike - and I could get it out in two hours. Right away I noticed the scratch & dent on tank and on fender. I told Brian that it wasn't there when I left the motorcycle. I was told to come back Tuesday and talk with service manager, Tom Donatelli and he would take care of it. Tuesday I returned and first talked to his assistant. She agreed it wasn't there before; but said that she had good news and bad news. They would fix the scratch on fender; but, not the tank. Their reason for not fixing the tank was it wasn't a factory Harley part. I then asked to talk to the manager, Tom again to discuss further. Tom then told me that they were not going to cover any of it and I could go and F___ myself. Before all of this happened my plans were to have OC Harley sell my bike on consignment or trade in to purchase a new 25,000 + Harley with them. Now that will never happen at either of their stores.

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