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Harley Davidson

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Regina of Apo, OTHER February 14, 2005

Before we moved overseas from Georgia me and my husband had purchased a Harley Davidson Power Wheels we did not open it until we moved here,I was dissapointed to find out that I spent all this money on this power wheels to find out I am missing all the stuff that holds on the front wheel,so due to this my child has not beeen able to ride it and it has been sitting in our garage for a while now,I was wondering if there was someone or a company I could get in contact with so they will be able to send me the parts.Thank you for your time.

John of Omaha, NE September 18, 2004

In December of 2000, I purchased a new, 2001, Harley-Davidson FLSTCI, I paid 19,400 for this motorcycle.

In August of 2004, I noticed an unusual noise coming from the engine. On 8/28/2004, I took the motorcycle to Dillon Brothers Harley-Davidson, Omaha, Nebraska, (402) 289-5556, to have the noise investigated. On 9/1/2004, I received a telephone call from Dillon Brothers H-D, saying that the engine was worn out and recommending that a remanufactured engine be installed on my motorcycle. Price is about 4,000 for this.

On 9/1/2004, I called Harley-Davidson customer service and spoke to a CSR named Phillip, (contact number 205119). I told Phillip that I was extremely unhappy about the failure of the motorcycle’s engine and asked if H-D would help with the cost of replacement. He said that he would contact Dillon Brothers H-D and call me back.

On 9/3/2004, the H-D CSR Phillip left me a message saying that, “because of the mileage and the length of time out of warranty, Harley-Davidson will not be able to participate in providing any financial coverage for the repair.” This is an unacceptable answer. Any reasonable person would recognize that the engine on my motorcycle failed at less than half of its normal life span.

On 9/5/2004 I mailed a letter to Harley-Davidson customer service that outlined the problem. Included were copies of all of the service documentation for the motorcycle.

On 9/7/2004 I called H-D customer service to elevate the issue and spoke to a CSR named Cindy. She refused to pass me to her manager and said that there would be no help forthcoming. She said she would have her manager contact me. No one has contacted me yet.

On 9/10/2004 I called H-D customer service to elevate the issue and spoke to a CSR named Kate. She said that she would have her manager contact me. No one has contacted me yet.

The motorcycle’s odometer reads 43,001 miles. All of the recommended service intervals and procedures have been met or exceeded. The engine oil and oil filter has been changed at approximately every 2,500 miles. The schedule in the owner’s manual only calls for oil and filter changes at every 5,000 miles. Harley-Davidson dealers have performed most of the service procedures, which I have documentation for.

I am trying to get Harley-Davidson Motor Company to pay for half of the cost of the engine replacement.

Renee of Tucson, AZ September 6, 2003

Upon reviewing conract, I believed the maintance plan priced at 2399 plus finance charges of 6.49 was extreme. At the time of signing the contract I was not told it was optional. The maintance plan along with the extended warranty was automatically included without being offered or saying it was optional. When asked about the plan Ian Sickelman (customer service mananger) made it seem part of the warranty. I called Ian and asked for it to be removed from the contract or I would return the bike. Ian became irritated and used statements "you purchased it, it's yours you can return it" "whatever", he did not give a satisfactory explaination. I spoke with Chris who raised his voice and chucked between comments not taking the matter seriously in my opinon. He also said if we take the maintance plan off, your monthly payment will remain the same, I said that's fine, he said it was not up to him.

When taking the bike back, Ian passed me in the hallway and would not make eye contact or acknowledge my presence again stated "whatever". He did not take the time to sit me down and ocme to a resolution of the situation. (my brother was a witness to this).

Again I spoke with Chris and was told the Gerneral Manager will contact me on Thursday. I phoned on Friday after no response, spoke with Jim Robinson (department manager) who was calm explained more on the plan which at this time I was wiling to take back the bike until he said "just live with it"(meaning the price and contract). If no payments are made the company will repossess the bike and I should take it and enjoy the ride for 90 days until the bike is taken away. I finally go a hold of Bill Nash that restated everything I heard before with a raised voice (not quite yelling but to me it was the same) including "enjoying the ride for 90 days until it is repossessed".

William of Columbus, GA June 6, 2003

Three years ago, I bought a "HD" Motorcycle with an extended service plan. Bought on 5-24-00. If you don't use the warranty, you will receive a full refund of purchase price (719). Alls you have to do is mail in a certificate that they where suppose to mail you within 60 days after purchase. I never received this certificate, and they will not refund me because they claim that if you don't have the certificate they mailed(which they didn't), you can't get your refund.

I think this is a "scam the company is pulling. who remembers to look for a certificate that is to be mailed to you after 60 days? Who is going to remember that?

I think they no that their bikes will not have any warranty problems, and they can offer a full refund after 3 years if you don't use it. Knowing they won't send you a certificate, thus not being able to collect. I never used my warranty, never received a refund check! They no I had an contract, they no I never used the warranty, and they no I never received a refund, so what is the problem??

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