Honda Civic Reviews

Customer service reps kept asking if I’d bought it from the dealership which I hadn’t as though that would make them culpable for their manufacturing error but if it was bought elsewhere, sorry Charlie. So the moral to this story is, if Honda has a manufacturing issue they won’t address it if yours goes out after the warranty period. If you drive twice a week like I do you probably have to pay for their mistake. They’ve obviously saved a ton on repairs by excluding those that aren’t bought and serviced at a Honda dealership and those that drive less frequently so the problem shows up after the warranty. Honda used to be a great company, now they’re not.

I previously owned a Toyota Camry and Nissan Sentra for over ten years and 120,000 miles without ever experiencing a similar issue. This has significantly damaged my confidence in the quality and reliability of Honda vehicles. I've also heard from a lot of 2016 Honda Civic owners who have reported the same AC problems. Given the widespread nature of this issue, it appears to be a potential defect customer shouldn't have beard. This experience completely ruins my reputation to Honda.

BRAKE SYSTEM FAILURE (26,000 miles): Complete brake failure that nearly caused a serious accident. This is absolutely unacceptable on any vehicle, let alone a performance car where braking is critical. Honda's brake system failed catastrophically with minimal mileage. EPS Gearbox Failure (27,000 miles): Electric power steering system completely failed, making the vehicle dangerous to drive and requiring complete replacement. Brake Hose Failure (Current): Additional brake system components failing, indicating systemic problems with Honda's brake engineering.

HONDA CORPORATE'S DISGRACEFUL RESPONSE: After these repeated safety failures, I've been without transportation for nearly a MONTH while Honda "diagnoses" problems on a car with 27,000 miles. When I requested basic transportation assistance: Only provided a loaner for ONE WEEK during a month-long repair for "critical backordered parts". Honda Corporate told me loaner cars are "optional" since dealerships are "independently owned". Essentially abandoned me without transportation while they figure out their own manufacturing defects.

THE REAL ISSUE: This isn't just about one defective car - it's about Honda's corporate culture that prioritizes profit over customer safety. When their manufacturing defects leave customers stranded, they hide behind "independent dealership" policies to avoid responsibility. WARNING TO POTENTIAL BUYERS: Honda's build quality has seriously deteriorated. Multiple critical safety systems can fail simultaneously. Honda Corporate will abandon you when their products fail. "Independently owned dealerships" is Honda's excuse to avoid customer support.

I trusted Honda's reputation and nearly paid with my safety. The brake failure could have killed me or innocent drivers. Honda's response shows they don't care about customer safety once they have your money. Save your money and your life - buy from a manufacturer that stands behind their products and prioritizes customer safety over corporate profits.

Last summer in 2023, my air conditioner quit working. Apparently, it was a “leaking seal” that was bad and was still covered under the Honda extended warranty, so it was fixed by Norman Reeves Honda in August of 2023. This summer of 2024, the air conditioner quit cooling again and the paint is starting to peel in several spots. I went back to Honda, thinking that they would make it right and stand behind their product. I was told by Norman Reeves Honda that apparently my compressor wore out and just went poof, basically contaminating my entire AC system with it's shrapnel. They told me they could fix it for me for a little over $7000.00, but that they would give me a break and do it for $6000 something.

I was so distraught that I don’t remember the exact “deal” that they tried to give me. I told them that it was too new for them having just worked on it the summer before, and that they needed to assume responsibility. I told them that this should not have happened, and without a doubt, the AC system components work together, and this could stem from the faulty seal. I told them that they should stand behind the work as it was just worked on last summer. They refused to take responsibility, and I drove away in tears. This was after the manager told me they replaced the seal again (just to be nice and to buy us a little time), and that it was blowing cold air. I guess they got a kick out of that because when we went outside and got in the car again, the air was steaming hot still. I am now still making a car payment on that car and driving around my kiddo in this DFW heat, where the temps are well over 100 degrees.

I am still waiting to see if Honda will cover the peeling paint. The car is ALSO under a recall since December of 2023 for a faulty fuel pump module and if it does fail, there is a possibility it could stall out while driving. I have called on that a few times as well, but I have been told that that part is on backorder. The worst part is the air conditioning. I work in legal, so perhaps a demand letter and then a suit if necessary. Hopefully they will warranty the paint. If they do warranty the paint, I will edit this review to remove the part about the paint. Honda, you really should back your product. This is not the way you do people. I work hard for my money.

I submitted pictures to Honda myself along with a request for claim and they refused service stating my vin number is not included in the paint recall. This car is much too new for the paint to be peeling off. It has been garage kept for several years. I did respond to them and let them know I would be filing a complaint and they did not respond. Word to the wise, you pay top dollar for cheap paint and service is not up to standard.