Complain about a product or service

Honda

Honda • Airbags • Brakes • Bumpers • Fires • Honda Care • Ignition switch • Odyssey doors • Odyssey seats • Paint • Radiator • Transmission • Windshield • The Insight --- • Honda Drops Accord Hybrid • Feds Probe Honda Ignition Problems

It's true. We even get complaints about Honda, which some would call the world's most perfect moderately-priced car. Something Honda should be concerned about is that loyal, repeat customers are beginning to grouse that they will defect to Toyota because of reliability and warranty problems in the latest crop of Hondas.

Here a few of the more recent complaints:

Charles of Rockaway Twp. NJ (07/02/08)
My 2003 Honda Accord EXL started to rust through the left rear wheel well lip this past winter. The car has been meticulously maintained with the records to prove so. During the winter the car was washed, chassis washed, and waxed at least every two weeks at a hand car wash. In the spring, summer, and autumn I wax and detail the car myself. Thus I am disappointed to see it rusting through. The oldest of my cars, a 94 Mazda Protege with 250,000 miles has no rust. The car was damaged at the back edge of the left rear door and repaired at the Dealers Body Shop (Grecco Auto Body) in 1/27/06. Both Joyce Honda and Grecco Auto Body are subsidiaries of the Grecco Auto Group selling & repairing Hondas. The Honda factory Rep. said the rear quarter panel would have to be replaced but that the rust was due to the accident and subsequent repair and therefore Honda was not responsible. The Honda Dealers Body Shop and State Farm Insur. Claims Rep. maintain that the rust was far behind the area that was repaired and was not due to the accident. Attached are photographs of the small dent by the door just above the body trim line and the rust at the very top of the wheel opening. In essence, Aron Cooper, the service manager of Joyce Honda (where I purchased my two Hondas) and the factory Rep (who would not give me a business card or name) said the rust is a result of the repair and not their responsibility. While John Gimler of Grecco Auto Body and Scott Kendrick, auto inspector for State Farm Insurance said the rust is far to the rear of the repaired area and not the result of the repair. I had the repair done at the dealers body shop to avoid a situation as this where no one is accepting responsibility to correct a problem. Thus the three entities of the same business, Honda Motor Co., Joyce Honda Dealership, and Grecco Auto Body are blaming each other and my car continues to prematurely rust through. Attached are photographs of the rust, the car, and the itemized repair as well as contact information of parties involved. I am expecting Honda to honor the Rust Perforation Warranty.

Danielle of Riverside CA (06/30/08)
I contacted the dealership on the internet for a quote on a civic recieved a very good quote , visited the dealer and was told they did not have the color car I wanted but could trade for the car with another dealer and it would all happen in a week so I put 2.000 dollars down on 6/6/2008 well that week came and went so did the next finally 6/26/2008 I was informed they could not do the deal(richard said they could not find the car even though they said they had one on hold with a dealer in the high desert)I called saturday the 28th to pick up my deposit and was told by Dennis no one was around to write a check...today I called again and was told their financial dept. is to busy to write a check being the end of the month...

Yvette of Staten Island NY (06/30/08)
I went into the Honda Dealership of Staten Island to test drive the Honda Accord. I gave him my driver's license of which he made a copy, but did not return to me. He stated that he accidently gave it to the wrong person/customer at the dealership. I did not get my license back. I had to order a new license, which cost me $15.00, of which I have asked that the Honda Dealership reimburse me. They have not done so and it has been over 3 months. I have stopped several times at their office and they keep telling me they are taking care of the reimbursement, but I never get the $15.00.

Mary of Kansas City MO (06/23/08)
I purchased a certified vehicle from this dealership with an extended warranty. The car was suppose to come with a carfax report as a benefit and peace of mind as a certified vehicle. My carfax report was withheld from me, and later after experiencing ride problems I did some investigation on the vehicle through carfax and learned that the vehicle was in an accident with the previous owner. I asked the salesperson has this car been in an accident and he specifically said NO. The salesperson was dishonest about the car and I'm concerned about my safety in the car while riding. I contacted the dealership and filed a claim, and I was told a claim agent would contact me within 1 to 2 days, but I haven't received any written contact or phone call concerning the matter, during the time frame that I was given that a claim representative would get in contact with me.

The car was rear ended according to the police report with slight damage reported. The car still has some physical characteristics of the car being damaged when I inspected the physical condition of the car more closely. The bumper is not properly placed on the vehicle. The bumper shows some misalignment that signifies that the bumper was not properly replaced. I am concerned about the rear frame and what else might not be properly fixed. The car had paint peeling on the rear bumper that shows that the car was not properly repainted. I noticed that the back wheels seem to have a feeling of sliding off and under the vehicle and the car has a feel of wobbliness in the rear even after a (2) four wheel alignments, and (2) brand sets of brand new tires, to eleviate the problem.

Tracy of Hartsdale NY (06/18/08)
I brought my less than a year old Honda Accord in in Feb. 2008 for it's first oil change, and had noticed problems with the brakes - the whole car shuddered and almost stuttered/stumbled when I stepped on them hard. I was told that the rotors were warped; probably because I didn't use the car too often, or I went through cold puddles when the brakes were hot, or went through a car wash when the brakes were hot'. Odd explanations, indeed. They resurfaced the rotors. Now, 3,000 miles later, the same problem with the brakes has happened again. I've spoken with a woman in my building who has had the EXACT same problem with her Accord. I called Honda service and have an appointment for Monday, June 23rd. Honda has denied ANY recalls because of brake problems, but a man in my building has just got a recall notice on his Honda for the ABS brakes.

Monica of Manahawkin NJ (06/16/08)
My standard (5-speed) 2004 HONDA CRV stalls when traveling at 40-50 miles per hour and I drop it into neutral. This caused me to stall out at a busy intersection which terrified me. It has been in and out of the dealership since May 1, 2008. We have had the serpentine belt replaced, the idle re-calibrated, the spark plugs replaced , and most recently the whole throttle body along with a thermal sensor were replaced. I researched and found that the ignition switch had caused stalling in similar Honda vehicles. I asked the Honda Corprorate office about the ignition switch and was told by them that the ignition switch was not the issue. I am in contact with HONDA corporate but no one can seem to find what is causing my car to stall. The car continues to stall and I refuse to drive it until the problem is 100% corrected. I am 7 months pregnant and I cannot put a newborn in this car. For once, I can say that I do not feel safe in a HONDA.

Deirdre of Mount Prospect IL (06/11/08)
2003 Honda Civic Hybrid (purchased used in June 2006) Problems: 1.)Shudder noise and slipping from 0 to acceleration. -80,000 miles and the trans fluid has been flushed 3 times already. It's at the dealership now and I am requesting a new transmission! To only get 80,000 from a HONDA TRANSMISSION-- TERRIBLE! By the way, the dealership claimed not to hear the shuddering noise- They tried telling me the Hybrids sound different and acted like I was stupid. Don't let them shrug you off-- they are waiting for your warranty to expire!! 2.) Rattling/Creaking noise from right side of dashboard. Loud enough to hear over the radio. It gets worse and better depending on how fast I'm driving and the surface I'm driving on. The dealership has also claimed to not be able to reproduce the sound. The third time I brought it in I made them ride with me to tell me to my face they couldn't hear it and he finally admitted that there is a noise. He was unconcerned and told me that the work on the transmission would fix it. It didn't. 2 years later and a bunch of trips to the dealership and I still have a rattle-box car that sounds like a piece of crap. It's really terribly annoying to be paying for a nice car and have to sit in it and hear that sound constantly!!!!! These problems are known to Honda, yet they try to sweep the problems under the carpet until customers' warranties are expired. They do crappy patch-up jobs to quiet noises temporarily so they don't have to fix the real problems. That results in an unreliable car with rigged-up parts that could break down at any time. Honda is a company that people trust and buy just for their reputation. I think people need to know that Honda quality is going way down way fast. STAY AWAY FROM HONDA HYBRIDS. I've always gotten more than 150,000 miles out of my Hondas (Civics and Accords I owned in the past). But from what I can tell, their newer vehicles just aren't made the same and their customer service hasn't impressed me either.

Diane of Detroit MI (06/11/08)
I own 2 Honda CRVs. One is a 2000, the other 2002. I bought Hondas because I travel a lot for work,put on a lot of mileage, and I heard they were the most reliable cars for the money. I have had regular maintenance as scheduled. I personally have not had the same great experience as people who claim their cars drive forever if taken care of. My 2000 had to have the engine replaced at 140,000 miles. My 2002 has had 2 big repairs. At 80,000 miles I had to replace the rear axle bearings and several other things. At just over 100,000 miles, I had to replace the full anti-lock break system. Both cars need ac compressors which is another very expensive repair. The dealership wants over a thousand for the repair, so I looked for a use compressor, only to be told that there are many other things that have to be cleaned out and replaced when I have the compressor replaced, so the bill will still be high for labor. I have also been informed that CRVs have had a defective design for their compressors, which does not protect the compressor from stones, metal and debris. I am going through a Chapter 7 right now, and think I will probably surrender the 2002, which I originally planned on saving. I still owe 9,000 on the vehicle, and at the rate the repairs are adding up, the car wil die long before it's paid off. I know without a doubt, I will never consider owning another Honda. Parts, service and repairs are more costly, you pay considerably more for the vehicle, and I put less repairs in my American made vehicles. When I called Honda to complain, the girl was quite patronizing, basically telling me they really don't care how unhappy I am. I will say, the dealership I have dealt with is wonderful. Too bad they have to sell cars that are worth much less than they are cracked up to be. Oh, and neither car has ever lived up to the mpg advertised..especially the 2002 which is horrible. GM...here I come.

Sam of Yorba Linda CA (06/11/08)
Requested emailed quote on 2008 civic hybrid. Received quote on Saturday which was good for 5 days. Went to dealership on Monday and was told they would need to add $1800.00 dealer markup which had not been included in my written quote. Was told that Friday they had changed policy and internet person was not told. I called Sal the manager on duty and explained what had happen. He said he was sorry but that he would look into it. He also said he could see what I was upset about. He called me later that day and said if he could add $498.00 to the deal for wheel locks and mud flaps he would do the deal. I told him over the phone I would need to put in company name and he said no problem. That is I would guarantee the loan the rate would be 7.08 percent and if I did not guarantee the loan it would be 9.5 percent. I said fine. I came down and gave all the information to the finance manager Alex and he ran my credit and got a score of in the 780's and said everything looked great. I told him that I was going to need it in company name and he said it would need to say my company and my name of title/registration. I told him I did not want my name on the title for insurance reasons but I would guarantee the loan and he then said he would have to charge the higher rate. I told him then I would just pay in cash. He then said he would need to mark the car up since he was not going to make the money on financing. Again Sal came in and said he would try to get my financing through Honda and that he would call me the next day at 11:00 am. After not hearing from him I called him around 4:00 pm and he said that his boss the general manager said they would not sell the car without putting an additional markup on the vehicle of $1800.00. My complaint is that I believe this is fraud. I was made offer and accepted the internet offer. Then was told no they would not honer their offer. They came back with counter offer and again I accepted the counter offer and then when they could not keep my name off the title was told that they would need to charge me an above sticker fee so they could make money if I wanted to pay cash. Again, I was told that was discriminatory and illegal, I don't know if that is true but I do know that it is not ethical in my opinion. I believe that these types of practices are illegal and I turned in a complaint to the DMV for them to investigate and find out if they were violating the law. I don't have a problem with dealers wanting to add on dollars above sticker prices if they can get it. I don't think it is smart in the long run to do but it is their choice. My complaint is that they make offers without disclosing that they are going to do this until you have had your credit ran and have wasted lots of time. They should disclose this on the email and then buyer beware.

Julie of Cleveland OH (06/10/08)
Vehicle in question is a Honda Passport that my mother (78 yrs. old) purchased 3 years ago. The frame is completely rusted away...gone, nothing left. She has no money to buy another vehicle. and Honda's response is that it is out of warranty. No kidding? But a 12 year old car should not have a rusted out frame. My son drives a 1972 VOLVO it's not rusted out. I can't believe this is the only Passport, parts made by Isuzu, that has this problem

Sandra of Saint Louis MO (06/10/08)
2000 Honda Accord LX, Transmission went out at 72,000 miles! Did not have extended warranty and did not have serviced at the Honda Dealership (unaffordable)

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Tracy of Ann Arbor MI (06/10/08)
My 2004 Honda Pilot has had 2 failed air conditioners in the past 2 years that I have owned it. It would have had more failures but I do not replace it until June and hope that it carries me through the summer (it doesn't. It is the common hole in compressor due to road hazzard. It is such a common repair with Honda that they use the term as soon as I call the dealer to make an appointment to fix the broken air conditioner and then they remind me that it is my fault and say that it will not be covered by any warranty. Apparently this problem is common in all Honda makes and models. Honda continues to not stand behind their vehicles and the consumers have to pay $800 a repair on air conditioning system that can go out the moment you drive out of the service center becasue of a road hazard which can be a small stone!! I beleive that there is enough evidence that a class action law suit would be worth it. Any large, well funded law firm up for that?? How many owners have spent thousands constantly repairing the air conditioning systems? I now tell everyone I know to never ever buy a Honda. My 1996 Jaguar XJ8 has cost me less in repairs. Shame on Consumer Reports, Car and Driver and all you other magazines that rate Hondas so highly. Every Ford, GM, Chrysler and Jaguar (under Ford ownership) that I have ever owned performed better and each manufaturerer stood behind their vehicles better then Honda. The hype behind Honda is not deserved or warranted.

Elisabeth of Fort Mill SC (06/09/08)
Problem: Unable to shift from Park into Drive - Civic Hybrid 2007. Research shows problem was known and posted in September 2007. I purchased car New in January 2008 w defect and was not informed. This defect was modified and posted again as a known issue on 3/18/08. I brought Car in for Service (Oil Change) in April 2007. No mention of Recall and since car was purchased after known problem, it did not occur that the car would be sold w/o issue being fixed. June 8, 2008 - Car locks in park several times. Break light comes on. I check manual that says to NOT DRIVE/have car towed. I drive directly to the safest location to park and call for a tow truck. I have missed a scheduled seminar/day of work. I should have been informed of this recall during purchase and service. I have spoken to the manager who acknowledged that the issue should of been fixed at the very least, during the maintenance check. He is having the maintenance department check the brakes a second time.

Tony of Brooklyn NY (06/06/08)
I purchased a new Honda Odyssey 2000, in 1999. in the beginning it was running good, I pretty much enjoyed it. when it hit miliage 75,000 transmission was broken, dealer changed a rebulit one for me, again miliage 80,000 aircompressor busted I had to spend $700+ to change the rebuilt one. Now hit miliage 109,000 the rebuilt transmission is having problem. The dealer simply said your warranty has expired, You believe that the rebuilt transmission can only last 30,000 miles. I swear you I will never buy Honda car again, I will tell all my family and friends do to so.

Mary of Tampa FL (06/05/08)
I am just writing to confirm that Honda has a major problem with their metallic paint. I have noticed that every car that I see like mine (2 dr. V6 coupe EX)has the paint peeling away on the roof and the trunk. I find it ironic that this would be from 'sap' or 'bird droppings'in the same place on different cars! Wouldn't it be just as likely for the paint to disappear from the hood? But most of the models like mine have missing paint in the exact same spots!!I am getting ready to spend over a thousand dollars to re-paint my car, as I keep my cars. I am happy with the car otherwise, but before this Honda, I had a Mazda RX7 that was 12 years old and the metallic red paint looked BRAND NEW and shiny!!!!! Strange that the sap didn't get it, huh???? Same parking conditions!

Nancy of Troy NY (06/05/08)
Did research on web - transmission failure is widespread on early 2000 Accords, but Honda is not making good. Customer service rep said no recall or extended warranty is listed for my model. Gave me a case number and took down my complaint, but advised me to go to a dealer.

Michelle of Westminster MD (06/02/08)
I have a 2002 Honda Odyssey. We bought it in 2005 because we wanted a reliable car for our family. Three months after we bought it the transmission went up. It had to be replaced and it was covered by Honda (it took almost 3 weeks to get it replaced). Well just over 2 years later the transmission went again. There was a recall and that is why it was covered the first time. Honda will not cover it now. I did some research and found out that the 2002 is plagued with transmission problems. I have been very disappointed with Honda. I went with them instead of Toyota or Dodge because their vans are supposed to be so good and safe for families. Now we have been without the van for over a week with the dealership fighting with Honda to replace the transmission and my three kids and I stuck without a car. They would not cover a rent a car and said if they did get approval it would take another 3 weeks just to get the transmission in. This is unacceptable and I don't even want the car back. I love the Odyssey but do not think I can handle having to deal with Honda again.

John of Stockport, UK (06/01/08)
I lost my keys to my 2002 Honda CB900F2 which has a Honda immobilizer factory fitted (HISS) and they want almost as much as my bikes worth to get me back on the road. Why do Honda US bikes not have this ridiculous immobilizer and we in the UK are stuck with it?

Barry of Shelby Township MI (05/31/08)
I own a 2003 Honda Accord EX. My air conditioner went out, and I was told that the a/c condenser is leaking freon---this was caused, per dealer, from stones etc....hitting it and causing damage.....most vehicles have some sort of shield to prevent this. The new accord seems to have had this added,,,seems Honda realized there was a problem..since it has been corrected...now they need to stand behind their product - why should I have to pay over 600.00 dollars for a repair when this was their fault for poor design....even the service rep at Friendly Honda stated that it was a poor design...?? And If I have it repaired----how long before it will need to be replaced again??? Seems like this could be a vicious circle. I live in an area of all paved roads---Its not like I'm driving on dirt or gravel roads.....Next car----GMC--Barry

Theon of Clermont FL (05/31/08)
We purchased 2 vehicles in the beginning of March, and part of the agreement was they would mail us a check for $500 upon closing the deal. We waited a reasonable ammount of time, about 6 weeks, and never saw the money. We began calling the dealership on a daily basis because we needed that money. On one occasion, Brad, the finance manager said he had sent the money with our tags. We received the tags, but no checks. They eventually stopped returning or answering our calls and never gave us the money they had initially promised us.
s.

Larry of Pottsville AR (05/29/08)
i have 350 honda atv which is used to ride through my pasture to my fishing spot which is a little over a 1/4 mile.i have had the rear seal on the engine replaced twice at my exspense.well it is leaking oil again it lasted 8 ours of use the first time and less than 5 hours this time.i do not have more money to thrw away what do i do?

I am 58 years old and have throwed 600.00 plus dollars away having a atv fixed that i take excellent care of. I am a worry wart and this is about to get the best of me

Dana of Fort Worth TX (05/28/08)
My 2001 Civic transmission went out with 86,000 miles as I was going home from work down the freeway access road. It cost$2976.00 to replace with Eagle Transmission buying a new tranny from Honda. Called Honda and they would do no good will repair credit even though a guy I work with had the same 2001 Civic with more miles and he got his replaced at the dealership where we both got out cars for free. When your car goes out, you really don't have the time to research who the best possible place to take it is. When you are stranded and have to call somebody to pick you up and call a tow truck to tow your car somewhere, you just think about taking it to a transmission place that's most convenient to where you are stranded. I am buying a Toyota next time.

Lisa of Hamilton OH (05/28/08)
My husband and I purchased a brand new Odessey Van in June 2006. Absolutely love the van. We have had no problems until we realized our air conditioner wasnt working recently in May 2008. Our van only has 24,000 miles on it. I called Fairfield Performance Honda service and was told if it is a rock that damaged the condenser it is not covered. I said, a rock and she replied; yes rocks can damage the condenser. My husband and I never have heard such thing. Without Honda even looking at my van they already knew exactly what was wrong. So that day I got a phone call from service and sure enough they said a rock has damaged your condenser and it would not be covered because that is consider road debris and it will cost you 800.00. The service person said they see this every week and then he said I mean once a month so I was curious and got on the internet to see if anybody else have had the same problem and sure enough hundreds complaints with the same problem. I contacted Honda America Corp and they said sorry it is not covered because it is road debris damage. Its not my fault and thousands of other consumers fault that they poorly designed the Honda Odysseys and Honda Accords. I noticed on the new 2008 Vans and cars they have a protection on the front now. But thats not fair for all the people who have purchased a van or car 2007 or earlier. I think that they should have a recall on this matter and fix the problem. I didnt pay $30,000.00 for a van to have this problem. They need to put some kind of protection on the van so it doesnt happen again. I just want to let all other consumers beware of this so they dont make the same mistake we did. I am contacting the Consumer report, Better Business Bureau all news media and papers until this problem is taking care of. I already have channel 12 WKRC coming on 5-29-08 to do the story. If we would have known this problem before we wouldn't have purchased it. I think Honda is treating their customers very poorly on this matter and should definately have a recall. Thank you for listening to my complaint and hopefully we will get this solved. Thanks again Thank you,

Jennifer of Fresno, CA (05/24/08)
I bought an 08 Honda Odyssey EX that has a stated 18-24 MPG and this van gets 11-14 MPG. Huge difference, I would never have bought this van knowing how poor the gas mileage is!

Lisa of Somerset NJ (05/20/08)
I have 96 Honda Accord EX Sedan. Have had it for about 8 years. No serious problems occured until recently. in 2007 my transmission was about to blow out. RPG was up to 6 and I was only going 25. They wanted 4,000 for a new one. only ending up fixing my old one for atleast 1,000. Radiator cost only 50.00 to fix because I know people who know things about cars. My wires fell out of my hood when i hit an eighteen wheelers tire on a highway, and my tire ended up ripping them to shreds. cost about 600.00 to replace them all at Honda (plus labor of COURSE)180.00 to do my oil and check everything (100.00 for labor alone) now, my check engine light is on. the Valve and to clean out the engine (180,000 miles) cost 496. plus my front break pads, rotors, wires, car rotor, and two other rip offs = 1,236.12. my car is not worth even 3,000. Its all a scam. Because i dont need rotors, a car rotor, my engine flushed, or wires. only brake pads and my valve. Be careful who you go to for help. You will get ripped off. Hondas are built to last over 300,000 miles. they are not bad cars at all. Find the right people or you will loose money and blame the car.

Sarah of Lancaster OH (05/16/08)
I have a 1999 Honda Accord Coupe with a 145,000 miles on it and the transmission had to be rebuilt.

I had to pay $1599.00 to get the transmission rebuilt. Honda is supposed to be known for quality and I am very disappointed that it had such a huge repair with only 140,000 miles. I have also heard of the recall on the 2000-2002 transmission on Honda Accord and wondered why with all the complaints they have not included 1999 models.

Jennifer of Chicopee MA (05/15/08)
I bought a new 2008 Honda civic LX on march 20th 3 weeks later both my front tires blow. which caused me to total my car. I called of the dealership and told them what happened at first they didn't want anything to do with me. They wouldn't return my phone calls or speak to me. Finally they agreed to loan me a car until they deem the car totaled free of charge.. So I said okay about 3 weeks later (may 12 2008) I go back to look for a new car. I wanted to go up a model to an EX. So I had told them I wanted an EX Atomic Blue. they said sure we have that car. the next day I go to see this car and they didn't have it they had an silver one instead. I wasn't to interested in the silver one but it was the only EX model they had so I put a deposit on the car. the next day I check a different dealership and they have the car I want and for $1800 cheaper then what Balise was going to sell me the car. so I went to Balise and told them I wasn't interested in purchasing a car from them and would like a refund for my deposit. The manager started yelling and screaming telling me I wanted going to get my deposit back. also saying that the deposit was going towards the rental. I told the store manager that I wanted to speak to the GM and he was just as rude. he was calling me a liar saying that if I wasn't buying a car from them I wasn't getting my deposit back. so im still trying to get my deposit back. and its been 5 days. I will never do business with them again. they were rude unprofessional and disrespectful

Bill of Hampton VA (05/14/08)
99 Honda Odessey had electrial ignition switch recall. Dealer said item was fixed in 2002 under the recall with previous owner. Problem with car stalling at any time (middle of highway at 60 miles an hour) is a safety issue and has started again. Said they would not fix problem second time under recall and that I would have to pay. Defective parts and poor design seems to be their responsibility not mine. I think they should be liable.

Mara of Greenville SC (05/13/08)
I bought my car from this dealership and I have Michelin tires on my car. Now the tires went out in 23 -25000 miles and the warranty is only 12000 miles I've emailed Michelin and heard nothing yet> I really don't know when the dealership is telling the truth. Even my brake pad on front and back went out in 8 on months. I was told by other honda dealer that the rotors where under warranty. So now I don't know what to do.

Cheryl of Mount Hope WV (05/08/08)
I sent a letter concerning my vehicle having rust problems that I feel should be investigated by Honda. I feel it could be a defect in the metal as there is no rust anywhere on the vehicle except the frame. The rear strut broke loose from the frame of the vehicle which had I been traveling on the highway could have caused me to have an accident. Luckily I was driving in a parking lot at the time. I had planeed on keeping this vehicle as it just turned 100,000 miles. It is paid for and being in good condition had no reason to purchase a new vehicle. Mr. Tumanian said they had no other complaints of the frames rusting, but didn't offer to have mine investigated either. I think that is the least they can do. I am aware of other vehicle manufacturers having rusting problems and are investigating the situation or are compensating the individuals for there inconvenience. All I am asking is for Honda to send a representative and check my vehicle to see if there is a defect in the metal the frame was made of. I can't drive the vehicle under the current condition it is in. If there is anything you can do to help me with this I would appreciate it. All Honda would tell me is if I wanted to purchase a NEW Honda they would help with my servicing!

Rajneesh of Hillsboro OR (05/01/08)
I bought a brand new model of Honda Odyssey 2006(EX-L). So far it only has 11000 miles on it as I haven't driven it much yet. I've noticed that my A/C has stopped working. I took it to the local Larry Miller Honda of Hillsboro dealership where I bought it. They told me that a rock has hit a A/C condensor and freon has leaked out and it's not covered under warranty and would cost me $960. I called American Honda at 1-800-999-1009 to complain but they rejected my claim. I feel like I'm being cheated. My case# is N012008-04-2900312. I'm seeing hundreds of complaints online with the same issue. I don't think it's a coincidence, but rather a problem with the design. I would like Honda to cover the cost to replace the A/C condensor in my van as a goodwill gesture as this is a known problem with this vehicle and we have very low miles on the van. I am hoping that the high standards of customer service that we expect from Honda continue when this case is reviewed. I appreciate your time and we will delay the service on our van until we receive a response from you. Again, I appreciate your time and attention in this matter.

Volkan of New Rochelle NY (05/01/08)
I have a 2 year old (2006) Honda Civic which is still under full warranty. I dropped the car 9 days ago for various reoccurring problems. The dealership called me yesterday and told me that the car was ready. When I went to the dealer to pick up the car this morning, I was treated very badly and unfairly. The following is a few details of what took place. One of my complaints about the car was a noise coming from underneath the car for first 3-4 minutes each time I drive the car after not driving for a few days. The service advisor told me that the mechanic un-bent a metal within the break system and the cost of this was $100. I asked to see what the mechanic un-bent (I am a Mechanical Engineer with a M.S. degree. I am unconvinced that a bent metal will not cause a problem that I described above).

 I explained that I felt uncomfortable paying $100 for un-bending a metal and I needed to see and understand what was done. They were very short with me and simply said no. Then, I asked if I could speak with the mechanic who allegedly un-bent this mysterious metal. I was told that it was not an option either. I was warned that I had to get my car out of their service center that day or I would be charged $35/day storage fee.

 When I went to the dealership to pick up my car, the following is what I was told Because your car didnt have enough gas in the tank, we couldnt continue the test drive and we just didnt do the necessary repairs?. This explanation shows the lack of customer service at this dealership. In a matter of fact, the car had still plenty of gas when I picked up the car.

Volkan of New Rochelle NY (05/01/08)
My wife and I purchased our dream car; a 2006 Honda Civic EX two year ago. We have a large extended family with six new vehicles. 3 of these vehicles are Honda, 2 are Acura and only one Toyota. My family and myself are very loyal Honda customers as these are the best vehicle out there in many ways; best value, environmentally friendly,cool looking, particularly reliable etc. Unfortunately our newest purchase has not met our standard Honda experience and expectations. We have had many problems with this car. Some of the problems can be listed as:

1. We have been keeping track of the mileage consumption of our new vehicle. Our driving is mixed with city and highway (20% city, 80% highway). There is no extra load in the car. We dont use the a/c often and windows are kept closed while driving. The tires at the right pressure I weight 180 lbs and my wife weights 100 lbs. In the last 14,000-miles, my average gas consumption is 28 mpg to 29 mpg(city/highway combination) with no traffic jams. I drove to Vermont,Pennsylvania and Maine with the same results as recently as last weekend of September. This performance is substantially below than what is advertised. Paragon Honda conducted several Drive Cycle Tests (dyno) in the last several months. Their estimated miles/gallon is 32.1. I was clearly told that this was normal and I shouldnt expect more than that from these cars. I strongly emphasize that I dont get anywhere around 32 mpg and even if I did, that is considerably lower than what I would expect from a car with such a small engine. The sticker suggests that this vehicle should get 25-35 mpg in the city and 34-46 mpg on the highway. This is absolutely inaccurate. A well informed potential Civic buyer is under the expectation that he/she will obtain 32-46 mpg on average (city/highway), not in 20s. When I spoke with Honda Motor Corporation representative about my concerns, he stated the following about the FACTS OF HONDA CIVIC gas consumption. It is a fact that the car would never get the mileages printed on the sticker that the car came with and it was misleading the public. This misleading is the fault of the U.S. Government, not Honda Motors. The actual gas consumption was 15-25% worse that what Honda presented during the sale of this vehicle. He claimed that even a 20-lb of suitcase would make a dramatic change on the Honda Civics gas consumption. He stated that this suitcase would be the culprit for obtaining worse than expected gas mileage consumption. I find this and other similar and ridiculous explanations of the horrible gas consumption of my 2006 Honda Civic part of the cover up of the public misleading and perjury by Honda Motors.

2. The plastic seal around the sunroof (outside) was protruding 1-cm more on the right hand side of the car than the left hand side. Paragon Honda service center fixed this problem.

3. The a/c started leaking inside the car a few months after we purchased this car. I cant even imagine a brand new car with a faulty a/c system especially a Honda. Paragon Honda fixed this problem.

4. The driver side door and/or window is defective and allows road and wind noise. There is a big difference between the right and left side of the car when it comes to this noise. I took the car to Paragon Honda 3 times so far. The mechanics claim that they dont hear any noise. I has 3 friends test this car and each one of them noticed the noise immediately (it sounds like as if the window was down ?).

5. Recently there is a random rumbling noise. It happens occasionally. I am reluctant to take the car to the dealer again as they may not find the reason. We brought this brand new car to the dealer almost a dozen times in the last 24 months. This is a lot of hassle for a brand new car owner. When I think of the advantages of owning a new car, the first thing I can think is less time wasted at the dealers. However, my experience has been very negative. I spent more time with this vehicle than some others who own a 10-12 year old vehicles. I live in NY. Each time I go to the dealer, I pay bridge tolls. Each time I drop/pick up the car, I am either late to work or had to leave early. This car has too many defects. It feels as if we purchased a Plymouth or GMC. I have no faith in 2006 Civic anymore, which is very unfortunate.

Gloria of San Francisco CA (04/30/08)
The auto transmission went out on my 2000 Honda Prelude with 100,200 miles on it. I had purchased it new from San Francisco Honda. It was stuck on first gear when I took it in to Serramonte Honda. They said I needed a new transmission at the price of $4334. I spoke to Manny Pan at American Honda who, after his investigation, found out that I had owned two previous Hondas and had serviced my current Honda at Serramonte Honda only a few months earlier, and offered to pay 75% of a reduced price.

Duglan of Bosotn MA (04/12/08)
I bought a Honda odyssey 1999 closed to 100k miles first I noticed was the engine support needed to be replace, then the sliding doors stop working the handle was broken in the inside, then the door guide bearing wore out in both door and finally right side door start sticking, and the light on the dash board came on, I reset the door and that fixed the problem. I never even tried taking it to the dealer.

Tricia of Baton Rouge LA (04/02/08)
I brought a transmission from one of the local Honda properties. I've gotten the transmission replace twice and I dont feel like my car is running good. What should I do?

Gerald of Barnesville OH (03/31/08)
I went in for an oil change and was told that my tires were worn out, this was with about 20,000 miles on my 06 Honda Element, the shop said it needed an alignment. So in less than 3,000 miles over half the tire life was worn away. If the car was that far out of alignment, it would have not driven properly. I told the follow up person that I was not happy with this situation, I got a call that the story from the shop did not add up. T

Robert of Atlanta GA (03/31/08)
I bought a new 2008 Honda Accord at the beginning of 2008. I paid extra for the Bluetooth and navigation system. I have now found out that there are NO phones on the market - being sold - that are completely compatible with the Honda Bluetooth systems. There are many features that cannot be used and most the phones when used with their system cause the system to crash of lock up.

The response from Honda is that it is too bad and there is nothing they can or will do for me. I found out that Honda designed their system and then told the phone companies to try to make a phone to work with their system rather than the other way around. I would like to know why Honda is not being forced to tell people buying their cars that there are no phones available that will fully work with their cars and all them will have issues. Isn't this misrepresentation of a product?

I have spoken with many people at Honda and they all give me the same response, There is nothing they can for me and it is just a problem. Look at the Honda Blue tooth link, www.handsfreelink.com and you will see that there are no phones that are fully compatible with these cars. There are three phones they show as being compatible, but these phones have not been made or sold for over two years. Honda should very ashamed for making and selling this product. 

Andrew of San Marcos TX (03/10/08)
I have a 2003 Civic hybrid (170,000 miles). The hybrid batter died and the dealer said the replacement cost would be approximately $5,000. This is more than the value of the car. It is my understanding that there are no after-market batteries. Also, the car does not have an alternator. Therefore, it cannot run for very long before the 12-volt battery dies. Is there a way to resolve the problem without spending $5k? Thank you.

Robert of Atlanta GA (03/06/08)
I bought a new 2008 Honda Accord at the beginning of 2008. I paid extra for the Bluetooth and navigation system. I have now found out that there are NO phones on the market - being sold - that are completely compatible with the Honda systems. There are many features that cannot be used and most the phones when used with their system cause the system to crash of lock up. The response from Honda is that it is too bad and there is nothing they can or will do for me. I found out that Honda designed their system and then told the phone companies to try to make a phone to work with their system rather than the other way around. I would like to know why Honda ia not being forced to tell people buying their cars that there are no phones available that will fully work and all them will have issues. Isn't this misrepresentation of a product? Shouldn't Honda be forced to people that some/many of the features they are paying for will not work on their cars???

Kathy of Jefferson City TN (03/04/08)
I purchased a brand new 2007 honda accord vtec in feburary 2007, i had the car less than a couple of weeks when i started having a problem with my brakes. upon applying my brakes on periodically occasions they lock up completely causing me to skid, also at times the brakes continusely grab release grab this in NOT my antilock brakeing system. I took my new car back to Morristown Honda they were told it did not lock all times just at periodically times. they told me they looked at my brakes they look fine. problem continues I took it back at this time approx.6000 miles on the new vehicle I am told my new rotars need turned I complained of continueing problem of brakes locking still periodically they turned rotors down road 25000 or less I return car complaining same brake locking I am told I now need back brake pad on my still fairly new car , after approximately 6 or better times of taking car back 45000 now I am told my rotars are glazed and my front brake pads need replaced they replaced my front pads today 03-04-08 when I left honda I discovered my oil milege meter had been tripped back to 100% oil was not changed also now my still fairly new Honda Accord is extremly out og aleginment. I called Honda at 1-800-999-1009 several times today to contact worker named jessee and did not receive call back. I am not a mechanic but I feel with the brakes locking and also not releasing the problem is not fixed what can be done? this car slid my out into a major road at one time i took the car back to Honda and told them what happen still i am told by looking at brakes they look ok, yet my problem periodically still continues/

Ujjal of Lake Villa IL (03/04/08)
The driver side and the passenger side window stopped working with-in few weeks one one another. This problem was caused due to a broken component in the window assembly.

Carmen of Santa Fe NM (03/03/08)
February 11th I took my Honda get the engine maintenance light reset and determine the problem with my cruise control.They asked for my credit card number.They called noting that $2000 worth of work needed to occur immediately and that my car was too dangerous to be on the road. I had recently had the 77,000 mile service conducted so I knew that some of the items they listed shouldn't need to be addressed. I then took my car to a Honda dealership and had them run down a checklist of every item that Honda Acura Automotive said needed to be performed.The Honda dealership noted that none of the work that Honda Acura Automotive suggested in fact needed to be performed. The items they said needed to be fixed were: Spark plugs, Timing belt, Front and back breaks, Rear cap and motor, Valve adjustment, Water pump, Outer belts, and Shocks.

Melody of Norwalk CA (03/03/08)
I purchased a 2007 honda civic ex on Feb.26,2008 than Feb.28,2008 the car started leaking oil. So I called honda the meneger told me to wait til monday he was very rude. Talk to another manager took my car down Service repair man said that it was a major repair and that my car would be there for a few days. I was very upset that I bought a new car than two days later it has a major repair service gut said its either the Transmission or Motor. Talked to John in service dept. He said that they will have to keep the car for 5days. Now I am very mad!!! I buy a NEW car and Honda has to do major repairs.

Michele of Lake Peekskill NY (03/02/08)
I am unsure if you are the appropriate agency that I should be contacting. I received a phone call march 1, 2008 at 9:46 am. Initially it was a recording that told me they were calling about the warranty on my car expiring. I purchased a new car in December 2007 and our other car is a 1999. I continued with the call to make sure that Honda did not make an error and pressed 2. Then a man came on the line asking me for the make and model of my car. I said, If you are calling about my warranty shouldn't you know the make and model of my car. I also mentioned that I have a new car and a 1999 car and asked from what company are you calling from and the man hung up the phone. It seems suspicious so I am contacting you. Thank you for your assistance in this matter and for all the work you do to stop scams.

Ray of Esterhazy OTHER (02/28/08)
I purchased a brand new 2005 Acura TL. Rear tires were completely worn out in 15,000 Km. Complained, tires were replaced, alignment check done. Have now gone through this same process, many calls and emails and much resistance to do anything.. 3 alignment checks already done by dealer and the 4th set of tires is now on the rear of the car at 52,500 Km and wearing out just as fast as all the rest. Tires are Michelin Pilot HXMXM4 93W. Honda says not their problem because dealer can't find anything wrong and dealer says he can't do anything because Honda won't cover it.I would just like them to fix it. I have put 2,000+ Km on the vehicle just driving back and forth to the dealer

Windy of Va Beach VA (02/27/08)
I purchased a Honda Odyssey because of the Certified Used guarantee. Turns out this is just a marketing scheme provided by American Honda Corp. The 150 point inspection was not performed. I bought a vehicle that failed numerous inspection points and the entire subframe was bent causing a major mechanical failure. Despite also purchasing an extended warranty & a carfax report, Honda will not stand behind their claims. They will not even allow me another 150 point inspection at my local Honda dealership. They will not return my calls and only replied in writing with misstatements. We are following up with a lawsuit.

Orlando of Escondido CA (02/26/08)
I took my automobile to Honda of Escondido to investigate an oil leak. Upon examination, the oil leak was caused by stripped out oil pan threads. The only way to repair the leak was to replace the oil pan at the cost of $333.84. The cause of the damaged threads was due to the over torquing of the drain plug during my last oil change at Express Tire. The evedence showes that the employee realized that the threads were stripped and applied a thick tar like substance to keep the drain plug in place and stopped any leakage. My automobile oil change was not due, however, the loss of oil required this repair. I have docmented paper work from Honda, that identifies the problem.

Tonya of Richmond VA (02/24/08)
I too purchased a 1999 Honda Accord. About one year ago, I gave this car to my daughter because I consisdered it a reliable car for her senior and upcoming college years. Unfortunately, soon after receiving this car, my daughter complied that the car would jerk at stops. Here recently the problem has gotten worse and now the car slips into all gears.

Joyce of Plymouth MN (02/23/08)
The morning after I bought a brand new Honda CRV, the front right passenger window did not work. After 4 trips to the dealership, Honda decided the motor needed to be redesigned which took several months before a new motor was put into the car window. Up until that time, I could not put my window down. Several months later, the Oxygen sensor went in the car, causing me not to be able to drive the car. Because it was on back order, I drove a loaner for about a week, before they could replace it. A few months after that (all of this within the first year of owning the car) the rear differential was declared defective and I had to have work on that. This week I will be bringing my car in because something apparently is burning in my car. I discovered while driving last night that I was almost overcome by nauxious fumes almost of a burning electrical smell and immediately called the Honda dealership I bought the car at. They want me to bring the car in this week.

Kelly of Redmond WA (02/16/08)
We have 05 Honda Pilot which we have been happy with for the most part. It only has 23K miles yet the drivers seat is experiencing some tearing on the side. We are questioning the quality of leather, note the tear is on the side and not where on the top or surface of where you sit. Has there been other problems like this reported?

Peter of Grantville PA (02/08/08)
It's very difficult to see much of the road with the type of head lights they are using, which are about 2-/12 inch enclosed circular units. On roadways in the country, with hills and turns, these lights on low beam cast a shadow on the side and creates a sort of hypnotic effect. When cresting a hill to climb another, visibility is reduced to approximately 25 to 40 feet until you begin to assend again and you lose visiblity until the vehicle's nose if downward again. These are like small spot lights and act as such and are not safe to drive at night with in a country setting. Side visibility is not more then 15 to 30 feet and it's not lit up well at all. I explained the problem to the service person and mechanic, both of which have not driven a 2008 at night nor do they own one. The mechanic could understand the problem, but nothing he could do about it unless Honda has a recall to replace the headlights.

Lucille of Palm Harbor FL (02/08/08)
7 month old Honda hybrid civic. GPS/Radio/CD player does not work. The unit/system is completely black. I have not had a radio in 1 week. I was on vacation in GA when this occurred. Was seen in dealership in GA. Who reported that I would need a new system & that the part is on backorder. I requested that this dealership coordinate with the dealership from which I purchased & in which was near my home to have the part sent there. I was assured this would happen. Corporate office also assured me that they would locate the part & speak with my local dealership. I received one phone call all week (monday was the day that Honda evaluated the car , Wednesday Corporate office called me, & since then NOTHING). Today Friday I called Corporate twice. each time I received a different answer. well your case manager is at lunch... , let me speak with his manager... he's at lunch too... So I recalled 2 hrs later. This time, I was told that my case manager was out sick and that his manager or for that matter any manager was NOT available. This of course was after spending 20 minutes on the phone. I then called my local dealership . Again , asked for the manager. I was told he was busy but that they wanted me to bring my car in to reevaluate it!!!! Of course its Friday & I will not be able to bring the car into them until Monday. Another W/E without any radio, GPS, CD. Yes I realize its not a fate worse than death, but I am very upset that no one bothered to call me to 1. tell me where the part is 2. that I needed to bring the car into the local dealer before they would order it. Therefore had I not called I would never have known that the part was not ordered & that I needed to be seen first by my local dealership!!! 3. that NO managers were available all week I personally don't want to do business with HONDA... nor believe that Honda cars are reliable... I should have stayed with my old junk car... I am looking to cut my losses & trade it in for another type of car.

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Walter of Staten Island NY (02/08/08)
I just want to add my name to list of those who have had transmission problems with Honda automobiles, i purchased Honda Accord march 2005, I have 59k miles and just had to have transmission rebuult for a cost of $4000.I also had to replace rear wheel sensors and now I am told the front axels are bad. I owned three toyota's prior to this all went over 100k with minimal problems, these cars do not live up to their reputation, now I am stuck with a silve Lemon

Yolan of Pmb OTHER (02/08/08)
My car honda type R was in an accident sent it for repairs and theres no parts available. One part is due at the end of the month and dont know about the other.I am a businessman and need a vehicle daily. Im currently receiving shocking customer service since no calls of mine have been returned. i've been informed that if honda does not have parts available they would fly parts over or give a certiousy vehicle which neither is happening.There has been little or no help for my problem.

Christopher of Chicago IL (02/07/08)
Situation Background I own 2001 Acura Integra GSR. The car has been driven to and from work 99% of its life, just regular wear and tear. Currently there is 75000 miles on this car. The car has had its oil changed at Acura dealer ship for its entire life every 3 thousand miles. Mid 2007 I suddenly noticed that my engine warning light turned on. I immediately stopped to investigate. It turned out that oil was low. I have contacted dealer and run oil burning test to see if engine was burning oil. All it is, you drive 1000 miles and check oil level. It was measured that my engine is burning 2 quarts of oil every 1000 miles. I was shocked to say the least because after our family bough many Honda vehicles over 20 years I have never seen Honda engine burn oil. Two quarts of oil per 1000 miles is huge amount. I contacted Acura Customer service to find out if they can help with this matter as it sure looked like something that should not be happening. Customer Service Response Customer service told me that they do not have to help me because my warranty expired but if they are to provide any kind of assistance I need to have a dealer and only Acura dealer determine what the problem is first. I spoke with Service manager at Acura dealer and I was told it will cost me $1000 up front and maybe more to make a determination whats wrong with the engine. This is not even the costs of repair, which is likely to bring the total cost to be more then if I would just buy a brand new engine. So I was supposed to spend all this money just to find out if Acura would render some kind of assistance to help with my problem. I have decided to consult with a friend of family a Honda mechanic with 25 years experience with Honda cars. He works for Honda dealer. He assured me that Honda engine can go 200000 miles without burning any oil and there are only two possibilities why my car is burning oil this soon. 1. Manufacturing defect of engine. 2. Oil was not changed properly by the dealer. (McGrath Acura 400 E Ogden Ave Westmont, IL , 60559) Conclusions I have thought about it, and called Customer Support again to tell them that I do not believe I should have to spend any money to fix something that is clearly not my fault. They replied that there is nothing they can do for me then. Im truly shocked and disappointed that Acura is expecting their customers to throw away a car after 75000 miles. Im also shocked that the dealership would not offer me some kind of discount on labor they wanted to charge me to determine whats wrong with the car. When you think about it, they are partially responsible for this situation as they have failed to notify me the engine is burning oil when they were doing oil changes. You would think the dealer might want to mention to you that the extracted oil form engine was much lower then expected, but I guess this must be against their interests. They check your tire pressure but fail to inform you about such an important fact as low oil level during oil change. I do not understand why a manufacturer with much worse reputation like Hunday is warranting their power train up to 100,000 miles, but Acura turns their back on long term loyal customer when they know their equipment should not break this soon? It is not like I took my car to Jiffy Lube. My car was maintained only by Acura dealer for its entire life. Acura you leave me no choice. I have decided that I have no choice but to stop buying Honda made cars and to share my experience with as many people as possible on Internet. Let this be a warning to anyone who thinks Acura and Honda is a guarantee of excellence. Nothing could be further from the truth. Regards A very disappointed customer.

Kyle of Carson CA (02/05/08)
My dad had just got me a car since I am going off to school next year, the car I got was a 1994 Honda Accord LX 4-Door and I was driving around two days after we bought it and all of a sudden the transmission was fried, it wouldn't engaged into 1st gear and kept revving really high and I had my foot on the accellerator really lightly. So I was lucky my uncle was following me home because I had went over there to pick up something. Then I had to call AAA to tow it back to the dealer. So the next day they called my dad and told him a new transmission was gonna cost him around $5k and thats more than how much the car cost. So he had it towed to his mechanic thats independently owned and they found a used JDM transmission and cost him $600 and installation was about a few $100 and it was $1200 total. So to end this the salesman was a total liar, my dad asked him if this car has ABS, everything check througly and if it would last longer. My car doesn't have ABS and the transmission was bad. He said Oh yeah it does have ABS, airbags, etc... Thinking that it's a Honda it would have all the essential safety needs I trusted these people and since my whole family had bought cars from them since they opened in 1978, I am starting to think twice about them. Then they call my dad back saying not to do the transmission swap after the mechanic had swapped it. They said they will give us another car from their used car lot, but those cars they have cost way too much from our price range. I'd say swap my car with another car and keep the money. So the dealer wanted to see the transmission and WE would have to bring it to them, my dad said to them, get it yourself. He's very mad at them.

Debra of Lorton VA (01/28/08)
At 11:30 on Saturday, January 26th at the Washington Auto Show in the Washington Convention Center in D.C., I approached a Honda salesman. I inquired as to why you don't sell Manual Transmissions for the CR-V or have the option to order one. He said people don't wan't Manuals and to get used to it. I told him I bought a Suburu instead even though I was a Honda owner for years because I drive a Manual and he said he didn't care. At least teach your salesmen to pretend to care but with his attitude, he needs to find another job other than customer service. I don't know the individual's name but he was the only male on the floor at 11:30 on that day.

Frank of Vienna VA (01/21/08)
I have had many many problems with 1999 Oddssey as well. Transmissions (two) doors stick problem, door switches Ignition Switch Fuel injectors

Kathryn of Dracut MA (01/17/08)
I had a recall for my 2001 Honda Accord for transmission issues. Since receiving the recall I have had 4 transmissions replaced in the vehicle. The last one being install 5 days ago. I was upset when I received the car back and there still seems to be noise and slipage associated with the transmission. I had trouble getting through the dealer so I contacted Honda America. Who stated that The dealer should not have covered the transmission replaced and did so in good faith because the warrantee was not in effect any longer and expired when I hit 109,000 miles (I now have 116,000 miles) the recall letter said that the coverage was 7 years 100,000 miles. It is just so upsetting that the car has needed 4 FOUR transmission since purchasing it. That they would not in good faith pay for the replacement and now say that I may have to pay for this repair. I have friends who have had cars for 10 years and never replaced 1 transmission never mind 4.

Lee of Humble TX (01/14/08)
I purchase a 2002 Honda SE brand new, and my car has been dealership service for six year. Now at 152,000 miles my transmission has to be replaced and I am very upset. The dealership told me that my car has been maintain very well and suggested that I replace the Transmission instead of purchasing a new car, which will not be a Honda. So in telling me that, why do I need a new transmission knowing that my car has been maintain very well by Honda. If Honda is having problems with their transmission then they need to do right by their customers and replace the transmission.

Courtney of Portland OR (01/14/08)
On December 25, 2007 I was backing out of my friends driveway when the axle in my car broke. I have a 2002 Honda, CRV that was in excellent condition until that night. I had the car towed to the Honda dealership. After they looked at the vehicle I was informed that I would be looking at about $1500.00 for the repair. I couldn't imagine what would have caused my axel to break. After all, isn't that an essential part of the vehicle?

 I am still struggling with the fact that my axle mysteriously broke in a vehicle that I bought brand-new and have been very committed to taking excellent care of. I am shocked and dismayed at the fact that Honda won't back their product on a 2002 Honda CRV with an extended warranty and only 59,259 miles on it! What's even more disturbing is my concern for the fact that if this much damage can happen to a vehicle when backing out of my friend's driveway, what is going to happen to my car if I have a high impact collision on the Interstate? As frustrating as this has been I am grateful that I had only been backing out of a drive-way and not driving down Interstate 5 at a high speed. T

Mwarner of Tustin CA (01/10/08)
We purchased a Honda Fit n July, 2007. We had to wait approximately 3 hours AFTER deciding on our chosen car before the paperwork and 'wheeling and dealing' was finished. The finance manager kept issuing the wrong paperwork and had to redo it at least 3 times (I lost count after awhile). I was ready to forgive this annoyance however, because the dealer, in charge in internet sales, was as nice (and dare I say it) as seemingly honest as can be for his chosen profession, and helped ease us into our first car purchase. We were happy with our choice of car - very much so in fact. However, it was nothing but problems with from the beginning (did I mention their inept finance department?) who hadn't added our details onto their system until just last month, to their rude and unhelpful 'service' department, who took forever to sell us the transmission and brake fluid we needed and then weren't helpful at all when the Fit broke down while my husband was at work (luckily not on the freeway) and refused to see the car the same day because it was after 2pm (what kind of ridiculous hours are these?!?) 

Paul of Roseland NJ (12/31/07)
I am the original owner of a 2002 Honda Accord EX with the 3.0 v6 engine, and the transmission has failed with only 45,000 miles on the car. I can not understand this as I mostly drive the car locally and have never abused it. I have also kept up with the routine maintenance on the vehicle. How could a car which has such low mileage need a transmission?

Keri of Hopewell Jct NY (12/09/07)
Brought '02 Accord in with CEL on for P1457. Had already spent $350 to replace sensors-CEL returned. Honda replaced another $350 in parts and CEL light came back on! They said it was due to overfill of gas tank (2 years ago). They wanted to replace another $350 in parts with no refund for initial parts they replaced that weren't bad. In other words, they wanted me to keep paying to replace parts in my car until their genius techs could figure out what the problem was instead of diagnosing it properly. I've spent thousands of dollars maintaining my car there and tens of thousands for vheicles and there are 3 Accords in my driveway and yet, they still would not rectify the problem. In addition, there is a TSB related to this probelm that they failed to notify me of and also did not perform the proper testing procedures for the TSB.

Jackie of Pittsburgh PA (12/05/07)
I purchased a (used) 98 Honda CR-V from a local Honda dealership. When my battery died, I looked for the code to reset my radio. It turns out I was never given the code card because my dealer never had the info. They tell me they need to remove the radio to find the serial number. I called the national Honda customer service line and asked them if it would be possible to track down the number via the VIN. They said they couldn't. I find that EXTREMELY hard to believe since, as far as I know, every vehicle has an assembly tree where the serial number of each and every part, tests conducted, etc. are noted. (Otherwise, how could they notify the customer if there is a defective batch of radios where installed into vehicles?)

I

C of Brentwood CA (12/04/07)
I have a 2002 Honda Civic EX. The transmission went out at 108,000 miles. My American vehicle has lasted longer. Don't believe the great Honda reputation. After reading several other complaints, I should be happy mine lasted that long. I should have bought the Toyota. I called Honda of America to complain and they could care less.

Matthew of Union City NJ (12/03/07)
I just had the worst experience with Honda that you could imagine. My car broke down Sat night (2008 Honda Accord Coupe) and they were closed yesterday so I took it in first thing this morning (9AM). They said that they would check it out and if they can fix it within an hour they would do it and if not they would get me a loaner. Well they said that it was the battery and that they were updating the computer systems....2 hours later they come back and say that they have no idea what's wrong with the car and that they would give me a loaner (11:30 AM) (all the while I was telling them constantly that I need a car to go to work ASAP). Then I find out that they dont have loaner cars onsite so they take me to Enterprise only to find out that I have to pay for the rental upfront (12PM). So I call Honda to see why I have to pay for a car when one should be provided - they proceed to tell me either I put the money up front and be reimbursed or just come back and wait for my car! So I pay the money and then they proceed to tell me that they dont have a car for me.....so I waited 2 hours for a rental car which wasn't even at the location where I was (2PM).....they drove me a 1/2 hour to pick it up (2:30PM)....and to top it off...the car only had 1/4 tank of gas!!

Jianxun of Hershey PA (11/26/07)
I bought a brand new Honda Accord 2007 just 45 days (6000 miles). During the holidays of Thanksgiving 2007, I drove to Baltimore, MD from Hershey, PA, During I drove back, left front tires (Michelin) blew out on freeway. I had to call Honda Care who asked a guy to replace the tire with the spare tire. After 10 minutes late, the left rear tire blew out and left my car on freeway 83 during I was driving back.

Audrey of Danbury CT (11/19/07)
In 2005 I bought a brand new Honda Accord - I noticed about one year after I bought it, the material of the ceiling/inside roof of the car started to sag a little toward the inside light. We didn't immediately bring it in as it was a small area, and we were busy with a new home and waiting for our child to be born. We noticed about 6 months ago, though, that it had gotten much worse.to have it fixed.

I was told over the phone that the ceiling material shouldn't have separated and to bring it in to have it fixed. I made the appointment and showed up at my scheduled time of 8.30am on Saturday, November 17, 2007 - I have a 20 month old child, so this was quite a feat to get out of the house on time. My husband and I walked in, explained to the man at the counter what I already explained over the phone (I was amazed it wasn't written in as part of the appointment) and the man at the counter asked me how much I was willing to spend.

I informed him nothing as this is a product defect (not sure how they think I would cause the material to become dislodged from the roof). He told me it is not covered under warranty, that my warranty expired anyway, and that it would cost me upward of $2,000.00 to have it fixed. I picked my jaw up off the floor and asked him why I was expected to pay for a defect in the car.

This is obviously not caused by regular wear and tear - the car is only two and a half years old. He said he was sorry but that they would not repair the material. I was completely amazed by 1. the fact they will not stand behind their product and fix a defect, and 2. their total arrogance and attitude of too bad....I will never buy a Honda again - I have told all my friends that Honda does not fix their product when it is defective, and plan to write a letter to their complaint department.

Silvia of Ontario CA (11/19/07)
I took my car in on Monday November 5 because the car heated up on my way to work. When I arrived the service adviser informed me that in order for them to determine the cause they needed to conduct some tests and it would take a few hours.

I left it there and after almost five hours of test the adviser called me and told me that I needed to replace the radiator, thermostat and fan switch a total of $ 730. I left my car to be worked on over night and the following day in the evening I was told that my car was fixed so I went to pick it up. When I picked up my car it was a bit shaky but I was told that it was because of the new part replacements they had just done.

The following Monday November 12 my car continued to shake but this time the check engine light turned on. I called the dealer and they told me to take my car so I dropped it off the following day and left it there all day from 9 AM-6 PM I was told that there was nothing wrong with the car and all they did was remove the check engine light. The following day the same thing happened and I called the adviser once more, he asked me to drop off my car again so I asked him if they would provide me transportation and he said no. I had gone to that dealer one too many times and nothing was done so I took my car to Penske Honda and they checked my car and told me that I need to replace the thermostat, fan switch and head gasket.

Giselle of Davis CA (11/18/07)
Honda Civic Hybrid 2006 Problem with Unintended Acceleration: I was driving on on the highway, not in any rush as I was on time to work. Traffic came to a standstill, then started to move again slowly.

Other cars would fill up the space in front of me-I could not keep a car-length's distance between myself and the car ahead of me. I was stopped and then as traffic started moving forward, I tapped on the accelerator of my Honda Civic Hybrid 2006, and instead of slightly moving forward, my car surged into the car in front of me at a HIGH acceleration-I did not see the exact degree on my dash, but heard the engine revving loudly, despite my foot already off the accelerator (no time to brake as I already hit the car in front).

I noticed a tendency to surge (to greater or lesser degrees) a handful of times after owning the car for a year and a half, but in those instances, the acceleration may not have been as great or was briefer, and/or I had a much safer distance between cars and had time to put on the brakes. When this happened I thought, I bought a hybrid-lemon and Honda would have to address this-but I found similar complaints online and other reports that Honda would not address the issue.

This may be in part as the events cannot be readily reproduced to have the issue fixed (just like my power window randomly not-closing completely, unable to be reproduced at the dealer's, and still infrequently not closing after being reprogrammed). I have owned 2 Honda Civics (non-hybrid), and I have been a happy Honda customer until I bought this hybrid. I really loved this car and I was a big hybrid-supporter, until now. My car is currently at the Honda dealer with the damage being assessed.

I am concerned about the safety issues of hybrids (technology not yet entirely safe, which may become more obvious as the hybrids age). Although the unintended acceleration-surges are uncommon occurrences, they may be very costly. Hopefully, no one has died as a result. However, these occurrences should be preventable, if the government would investigate. FYI-here are two of several reports I found on the HCH.

There appear to be plenty of complaints about the Prius, but I wanted drivers to be aware that this may be a problem for other hybrids as well. I am sure that hybrid-lovers (such as myself formerly), will write hate-letters to people who post uncommon problems about hybrids. I feel I am just presenting the truth about my experience, so that others will bring their cars into the dealer when they first notice a problem.

Amitabh of University Heights OH (11/13/07)
I have a 1999 Honda Accord V6. The transmission is slipping and it needs a new transmission. This is the same problem that was part of a class action lawsuit that included Hondas from 2000 but Honda will not cover the transmission in my car although it has the same problem.

Tiffany of South Royalton VT (11/05/07)
I have a 2006 Honda Ridgeline Truck. Honda was highly recommended to me by my friends who own them. Well, I am extremely frustrated because my truck which has 61,000 has a front left head gasket which is blown. I was told by the dealer that I would need to pay $1400 to look at the vehicle to tell me what was wrong with it. That is would be approx. $4500 to fix my truck.

Karen of Huber Heights OH (10/22/07)
In Jan 2005 the transmission on my Honda Passport was replaced at 52,000 miles with me paying my insurance deductible of $500.00. Now, Sep 07, I find my transmission going out again with only 82,000 miles. I have currently contact the BBB representative.

Florinia Candidato of Riverside CA (10/11/07)
i lease a HONDA PILOT my contract is 3 yrs. after a year i cannot make a payment .i decided to return the car i called the honda dealer that i want to return the car ,they said is no problem they took the car but after a month they called me and send me a letter saying they sold the car in auction for $20.000 the balance of the car when i return is $26.000 so they said i have to pay the remaining balance of $6.000 in 10 days .may question is this may responsibility

Kim of Loganville GA (10/08/07)
Let me start out in saying I did not buy my 2006 Odyssey, but I moved to GA after purchasing my van. So Carey Paul has been the only one that has services it. I just spend $300 on a van I had owned for just over a yr. The rotors needed to be turned & the the air conditioner filter needed replaced. $300 later. I asked if it was something my husband could do(filter, they said no he could not get to it. That was $100. I was very upset about the rotors, I do have 25000 miles on the van, we travel a lot, but I have never had to replace the rotors or brakes before in a vehicle I have ever owned that soon.

The brakes were just replaced in Sept. 2006, there was some kind of recall on them. My complaint is I have never had to put this kind of money into a vehicle that I have only owed for a little over a yr. Then the mechanic tells me that I might have to replace the brakes every yr because the Honda vans are so heavy! I never would have bought the van if I had know that. I have owed a lot of vehicles & they have never cost me as much as this one has in the first yr. I judt feel that if Honda requires there customer to pay for all these repairs we need to know in advance.

After I spent the $300, the mechanic said we will see you in about 5000 miles for your 30,000 mile service. I asked him how much is that going to cost me? He said they usually cost about $300 or so! I can not about that! That is almost as much as my payment. I know Honda is suppose to be a good van, but it seems like to me they are screwing the customer! My husband & I are very upset! We didn't realize Honda was such as expensive vehicle to keep.

Guillermo of Islip NY (10/07/07)
I took my car for service on 9/15 the check engine light was staying on. I was informed that same day the the problem was that one of the oxygen sensor was mad. I gave the permission to replace the oxygen sensor, they stated that the price including labor about $500.00. Late no I was contacted my the manager to inform me that while the were trying to remove the sensor they damaged the catalytic converter.

He stated that I would have to pay to replace the converter that they damaged. The cost to replace the converter and change the sensor was $1661.00. I did contact Honda Headquarters and the agreed to pay 20% of the cost.The cost to replace the converter and change the sensor was $1661.00, after the 20%.

I do not believe that I should have had to pay for an error or mistake by a Babylon Honda mechanic. After disputing the problem they refused to supply me with a loaner car or repair the damages that they caused to my car unless I agreed to pay the cost. The other option they gave was to take my car and drive it with a damaged converter.

This would result in increase both noise and emission pollution to the environment. Also this would prevent my car from passing inspection.I believe that the dealer was unfair they were responsible for the damage and should be responsible for the cost to repair the error

Aly of Stone, UK (10/04/07)
On picking up a new Honda CRV on the first day of March 2007, I returned the car to the dealer within half an hour of picking it up as it was pulling badly to the left and we found that the rear seatbelts were locking up. The dealer told me to drive it for a while as it would 'bed in' and that they would look at the seatbelts at first service (March 2008). From the very first day, the car has continued to pull badly to the left and the seatbelts are so dangerous that I was tempted to cut them to release an elderly and distressed relative from the back seat.

I feel I have been hoodwinked into buying a 22,000 car, in good faith, without being given the information the dealer already had that this model has inherent serious faults. They are apathetic to my concerns and give the impression that they just want me to go away and live with it. I feel very cheated and distressed. I want my full amount of money back so that I can choose a reliable and fault free vehicle.

 Mohammad of Abu Dhabi (10/03/07)
I purchased this car brand new in Dec 2006, In July 2007 suddenly I lost the cooling of the AC as I was traveling across Saudi Arabia desert with my family. I had therefore to have the AC checked, the nearest city to my location was Haferelbaten.

I inquired about Honda dealership and found none I had to repair the AC at a local shop or drive through the desert for another 12 hrs to reach the local dealer. The defect was a hole in the condenser, it was soldered.

When I returned to Abu Dhabi the dealership refused to replace the condenser claiming that it was handled by others. I have to replace the condenser on my cost. The car was returned to me in a very dirty shape the floor mates were covered with black footprints. After a lot of noise that I had to make they cleaned the car and not to a reasonable shape as they were in hurry in an attempt to cut short my waiting time.

Karen of Mountain View CA (09/17/07)
In March 2007, we have a Honda Accord 98 model, starting to give us problems. The car would stall with no warning at any time. We attempted to find the cause of the problem and spent many hundreds of dollars for un-necessary services to find the problem of the stalling. The stalling got worst and by July 2007, it was not longer possible to keep the car running.

We took it to the local Honda dealership and they diagnosed it as a faulty ignition switch. We had that part replaced once already in 2003 and in 2007 when the car had the stalling problem the Honda had only 80,000miles, too young according to the Honda dealer for the switch to fail. Apparently, this is a very poorly made part and would fail pre-maturely compared to other brands.

We only request Honda pay for the repair we have paid $285 as we feel this part should not fail so soon and it is also a source of great danger as the car had stalled several times on the freeway and once just as we were turning in a busy intersection and cars almost hit us due the the car stalling without warning.

Fred of Lancaster KY (09/16/07)
I have a 2003 Odessey. It will allow me to take the key out without being in park. I parked in my garage coming home from work one evening without closing the garage door. The next morning my van had rolled out of the garage, tore out a retaining wall and was lodged against a tree, which kept it from hitting my neighbors house.

Matt of Deerfield IL (09/16/07)
I have a 2002 Honda CRV. The car was not even 5 years old when the air conditioner had to be replaced. $1766 at a Honda dealer, 1150 elsewhere. When the shop that fixed it called around for a rebuilt or used a/c, they were told there were none, because there have been so many problems with these a/c units, and Honda hasn't called a recall on them. When I spoke to the Honda Service 800 number, they demanded to know why the a/c failed, and said the Honda dealer should have been able to tell. The dealer didn't have a reason for me, just said it happens. I don't think an a/c should go out before the car is paid off.

Grace of Arcadia CA (09/12/07)
I bought Honda Accord EX V6 - Coupe 1999 model late 1998 - I am frustrated with the ignition switch problem. I'd almost been killed many times as the power would cut off without warning while driving on freeways or local roads. It would take countless attempts to get the car started again or have to sit in traffic. This is very very dangerous especially on FREEWAYS at high speed!!! I took the car to Honda Dealers and was told Ignition switch problems - -First time - no charge because of the recall -Second time - Changed because we already changed it and need to charge -Perhaps keys too heavy! -Third time - Ignition switch wore out - okay - paid and changed to new ignition switch -Fourth time - Car still stall without warning - took that to Honda Dealer - We can not duplicate the engine shut off problem give you 2 choices: - (1) Pick up the car (2) leave the car and we will test till we find the problem and you need to get a rental yourself! Very frustrated with this problem and will not buy another Honda again!!!

Lisa of Amesbury MA (09/11/07)
I accidentally did not place my honda odessey in park resulting in my mini van to roll backwards. The van ran over my mother resulting in injuring of road rash, scrapes and bruises. Nothing was broken. I am 8 1/2 months pregnant and I had to run and dive into the moving vehicle b/c my 1 year old daughter was asleep in her car seat in the back of the van. I slammed the shifter in park and it came to a stop. I became dilated and began contracting every 3minutes. things have slowed now and I have not had my baby yet. Why does this van not have a beeping sound when the shifter is in drive and the door opens. It constantly beeps if you do not wear a seat belt but nothing sounds if you accidently leave the shifter in gear and open the drivers side door. And why did it roll backwards?

Jill of Los Angeles CA (09/06/07)
I am getting 40 mpg in a Honda Civic Hybrid with EPA estimates of 49/51 mpg. I am a conservative driver. In the four other vehicles (including one Honda) I have purchased new, I have always exceeded EPA miles per gallon estimates. The car has two resettable odometers, one that I normally zero out at each tank and another I have had on for over 10,000 miles. Both average 40 mpg. I have verified this mileage with another vehicles odometer (traveling the same route multiple times), posted freeway mileage signs, Mapquest estimations and gasoline receipts. I have randomly polled other Honda Civic Hybrid owners about their MPG (year denotes year of manufacture of car): 2005 40-45 mpg 2006 55 mpg 2005 Around 47 mpg 2007 Average 45 mpg I don't know the driving habits of those that I polled, but obviously this isn't a problem with all hybrids, just some of them and they should be repaired. I've had the car looked at by three different service technicians at three different Honda dealerships. I've filed a complaint with Honda corporate which was closed based on the fact the dealerships couldn't find what was wrong.

Mark of Selma UT (09/05/07)
they replace the a/c condensor for 801.they would not cover it under the warrinty said the debree hit it.

Julia of Kentwood MI (08/29/07)
We bought a 2006 Honda Civic hybrid and were less than thrilled to see that our average mileage is 15mpg less than the advertised miles per gallon.

When deciding to purchase the vehicle, the way we figured we could afford it was by the savings in gas money. We kept close track of how many miles we drove over three months and factored that in when making our purchase. This leaves us with a $45 dollar deficit monthly in our budget, totaling nearly $500 a year.

Anthony of San Jose CA (08/28/07)
What it seems to us and from the diagnosis received from the dealer is that our car has transmission problem. This problem is a well know problem and issued as recalled item by Honda Manufacture. This has been posted on Honda Web site given a specific symtom and issue which matched exactly to our case. In our case, they are refusing to pay for labor charge for fixing this problem, because they claimed that it has been previously put in a adjustment valve to prevent this to happen when they first announced the recalled. To us, this device obviously is not working because our transmission is dying just like any other Honda Odessey with this same issue. We have spoken to many Honda owners and all of them had been taken their car in for a transmission replacement. We have 4 Honda Odessey in our family and at least 3 have been identify with transmission problem. Whether they all been fixed by Honda or not is another case.

Christopher of Hillsborough NH (08/27/07)
My 2005 Honda Accord LX has had repeated brake problems. My brakes were replaced 3 times (10000, 17500 and 25800 miles) with the vehicle subsequently have the brakes bad again after a Honda inspection at 26700 miles. The Honda has repeated problems with Honda haveing a Technical Safety Bulletin out for the year 200 having brake vibration problems. Honda refuse to fix the car or otherwise fix it. The cars brakes apparently show signs of overheating and Honda has no fix. Apparently Honda wants the car to burn up with a brake fire failure like Ford is Experiencing.

A

Keeli of Seabrook TX (08/27/07)
Transmissions went out on my 2003 Honda Odessy.

Robert of Toluca Lake CA (08/21/07)
Transmission failed at 125,000 miles

Honda wants $3500 for replacement

Nicole of Snellville GA (08/01/07)
I purchased a 2000 Honda Civic EX back in 2003 with an extended warrantly for 8 years or $100,000, besides for brakes, tires, etc, I never had any promblems, at least I thought. As of 07/03/2007 my extended warranty expired and or $100,000. I am now at $105,000 and my engine light came on 07/05/2007. I went Carey Paul Honda and they advised me my exhaust Manifold was cracked and I needed and new O2 Censor for $1000.00. I researched further and there are thousands of Honda Consumers with vehicles from 96' to 00' have these cast iron exhaust manifolds that have cracked. I contacted American Financial for assistence, they advised me that there was nothing that they could do, my extended warrenty was up.

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Chris of Hoover AL (08/01/07)
2005 Acura RSX-S. 178 Miles out of warranty, shift linkage breaks. Dealership tells me acura will not do warranty work on car. Contact Acura, confident that they will take care of the problem, as in the last 4 years I've bought two cars from the same dealership and traded in two cars. 5 days after first contact, acura denies goodwill coverage and warranty coverage. Have been a LOYAL acura/honda customer for over 12 years. I WILL NEVER BUY A HONDA PRODUCT again in my lifetime. No one in my family will purchase anything that deals with honda. I will tell my friends and my friends friends how honda refuses to warranty something that would cost them $400 dollars but they want to charge me $800 dollars. Never again. From now on, its BMW or Toyota

Ernest of St. George Island FL (07/31/07)
Driving a 2006 Honda Element through Apalachicola State Forest, FL, July 5 2007, 11 AM I hit a wild bear head-on. The two front airbags deployed. When I stopped the car, I noticed what looked like bruises on both wrists and my right thumb. Over the next few days they all began to ooze and shed skin. I went to a doc a week later and discovered that I had three 2nd degree burns. No prior warnings from Honda had given me any clue that this was a possible consequence of airbag deployment, otherwise I might have moved my hands from their 10-2 positions on the wheel, where the driver's airbag apparently shot its hot gases when it defated. I also think that the airbags may have deployed prematurely. My face and body never hit the airbag. Nor did my passenger hit hers. Both airbags deployed in the collision and both instantly deflated while we were still moving and before I brought the vehicle to a safe stop at the side of the road. Yes, the bear left a big dent in the vehicle, to the tune of about $8,000. We never learned what happened to the bear, but clearly the collision wasn't enough to kill it immediately, because it was gone by the time we got out of the vehicle. Several other motorists stopped and tried to track it but couldn't find it.

Victor of Bowie MD (07/31/07)
My wife and me purchased a 2005 Honda Accord Hybrid on August 26th, 2005. The vehicle was purchased because of the advertised mileage of 37 MPG. In the 1st year we only averaged 24 MPG and were informed by the dealer that it takes time for the MPG to reach those levels. Now, two years later we are still only getting 25 MPG so either we have a hybrid lemon or there is definitive false advertising on this vehicle. Also, we got a safety recall notice in the mail stating that this vehicle may have a faulty fuel pump which could cause it to stall without notice and cause an accident. My wife and eight year old daughter often use this vehicle and now I'm worried that this vehicle is now also unsafe. This experience has been quite an ordeal and we want Honda to buy back this vehicle and give us a full refund of the loan amount that has been paid by us rather than a more costly lawsuit.

Carol of Fitchburg MA (07/24/07)
I have a 2006 honda CRV, it has 32k miles on it and ihave had the roters turned twice and replaced once. The problem is when i am driving 60+ the shaking of the steering wheel. They say it me, breaking hard. I have owned 8 new vehicles, two hondas and this is the last honda i will own, both had the sam problems, I will not put new roters on every 10K

David of Westminster CA (07/23/07)
i have a 2005 Honda CR-V..has 59 Thousand miles on it..brought it in sunday for a 45 thousand mile check up...took it home a day later I'm experiencing what feels like a big nail in my tire when I take off and it stopes when I reach about 40 MPH...took it back to Honda World and they told me that the car I purchased a little more than 2 years ago, a car I have NEVER had off-roading..a car with 59K Miles on it needs NEW AXLES..the front LEFT and RIGHT AXLES need to be replaced..that's why the car feels funny when I take off..it's actually moving from side to side..the service person I spoke to said since the warrent has already expired there is nothing they can do..new axles are about 1350 and Honda will pay half and that is all..my question is if it is a defective part whey shouldI pay anything at all..Honda cant be serious about a consumer expecting to buy new axles after 2 years...calling Honda gets me nowhere.

Rob of Monroeville PA (07/17/07)
When driving at 50-60 miles per hr recently, the shut off completly. This has happened 8-10 times ovet the past two-three weeks. I have also ,in the past two encountered a clunking noise when backing up the car. Yesterday I heard a loud whirring sound when I put the car in reverse and tried to back up. The car would not move/engage the reverse gear. It appears that I now have a transmission problem even though the car only has 74k miles.

Barbara of Bay Village OH (07/16/07)
I purchased a new fully loaded o4Honda Accord v6 in Nov of 04. At 3000 miles by an oil change person I was told there was a leak. I didn't believe it at first. I then noticed leakage on my garage flr. Took to dealer & was told rt axle seal. (replaced) I thought car was fixed.

Noticed more leakage & took back to Honda dealer couldn't find leak.Told it was coming from top of engine. I then took a sample to them & told them it was trans fluid. Well, after 6 visits I was told the trans casing was porous & fuid was leaking from the trans casing. T

hey said Honda was giving me a new Trans. instead they replace it with a rebuilt one at approx 15K miles...What's with Honda, I thought they were good cars. I called Honda & asked that the warranty on the rebuilt be extended & they would not. I said I now have a rebuild trans in a car with approx 15K miles...disgusting. Not good, Not reliable, Not fair for a car costing in the high 20's.

Kathryn of Killeen TX (07/10/07)
My husband and I purchased my car brand new on 13 APR 2007. The car is a 2007 Civic Coupe. One month after purchase, the car wouldn't start. I jumped it, and it was ok. Three days later, same problem. I thought I had a faulty battery, so I had it towed in. The tow truck that came to pick it up had to jump start the car in order to move the car into neutral. The car ran fine after the jump.

The dealership stated nothing was wrong with the car, but installed a new battery in the hope that this problem wouldn't happen again. Today, 10 JUL 2007, the car is back in the shop, same problem, and I'm getting the same answer - nothing is wrong with the car. I was told I could keep it at the dealership for them to check on for several days, but I do not have transportation available and they are not willing to provoide transportation. They recommended I take it home and wait for this problem to happen again so that they can run more tests.

This car is brand new. I have had it for less than three months. It should be reliable, and it isn't. This is the second car my husband purchased from this dealership, and I cosigned with him. He is in the military and is not home to help me with this at this time, so I have to deal with this nonsense without any help. This car is a lemon, and it needs to be replaced.

Linda of Sparks NV (07/10/07)
There was a recall on airbags on my vehicle, in which we took the vehicle in at time of recall. I recently was involved in an accident, in which I had barely started to move forward at a stoplight, but was unable to make a complete stop before rear ending the car in front of me. There was a police officer at the scene, which is why the accident occured as the car in front of me stopped to avoid hitting the police officer.

The police officer stated that the airbag should not have imploded and that she has never seen an airbag implode with a car moving less than 5 miles per hour. The police officer indicated that Honda was responsible for faulty mechanical equipment. There was no physical damage other than the damage caused by Honda's faulty airbag equipment.

Honda had two weeks to investigate prior to having my vehicle repaired, as the imploding impact was so forceful it broke the windshield. We have a police report that will cooberate this information and Honda refused to correct their mistake and pay for the repair. We have always purchased Hondas and refuse to even consider buying another Honda again. In fact, we will deter everyone we know from even considering purchasing a Honda.

Maria of Los Angeles CA (07/09/07)
I have reported that the New Hybrid I baought has a problem and the IAM ligh goes on and many times loses power. This is particularly so on the freeway. I had the car checked by two Honda dealers and they have not were not able to check it because it did not happpen when I took it. One dealer in particular told me I had to go back to the dealer I bought it from. Now, Thursday I took it to another dealer and the problem did not come on, and on Friday my son had a problem with the car. Furthermore, I do not get more than 32-34 miles on the freeway. I also think the milage is not recorded right. I am not familiar with this cars, I am not sure if other people have the same problem.

Diane of Indianapolis IN (06/30/07)
After I had put about 2500 miles on my 2007 Honda Accord Hybrid, it began to backfire -- it made the sound of a backfire and jerked at the same time. This happens every time I accelerate out of a left turn and oftentime when I accelerate from a stop. I took the car in and they made a replacement to a part that, as I understand it, has something to do with the engine mount. After I picked up the car, it was great for about 150 miles, then the backfire and jerk started again, but I could feel that it was from a different area of the car. I took the car back in on 6/26, and did not receive any contact from Penske until I called them on 6/29. When I did talk with them, they advised me that Honda Engineering is calling the situation characteristic of the vehicle. Therefore, neither Honda or Penske is going to do anything about it. I met with the General Manager and the Service Manager to let them know that I was not please and this was unacceptable. They said that this problem, although it is troublesome to me, is not necessarily something that would bother anyone else. I let them know that every person riding in my car asks me what is wrong with it. They basically said that there was nothing they could do about it other than file a case with Honda.

Wendy of Albuquerque NM (06/12/07)
2002 honda civic transmission went bad after only 55,000 miles. Warrenty ended at 36,000. Honda and the dealership both says too bad. Repair costs were $2500. Honda did extend the warranty on three of their other models to 100,000 miles because of transmission problems, but not the civic.

W of Freehold NJ (06/10/07)
89K on 2002 Accord; tranmission will not down shift smmothly. It releases from upper gear but will not engage lower gear. When gas is applied it slams violently into the lower gear. Mechanic says replace tanmission

Loss of car for week. Estimate of $3000 Car will not pass inspection if not repaired since check engine light is on.

Shirlynof Milpitas CA (06/01/07)
My Honda Odyssey EX 2005 serpentine belt broke during our drive to San Diego last Friday(May 25). We stop to the nearest dealer which is Weseloh Honda. He looked the engine compartment and saw that the belt was gone. He check the supplier room if they have it on stock but they don't. He also informed us that the car was 700 miles away from the warranty.

He would get the replacement by Tuesday and they were the only service center in the area that is open on Saturday. He didn't even asked his mechanics to check what is the problem with the car. We left the dealer because he cannot help us. We drove to where we could have light so we can fix the car. My husband called his brother to buy us the belt and found out that the nut of the alternator gone which may have caused the belt broke. We saw a ford dealership mechanics passed by and we asked for his help.

My husband talked to the service manager and he let us borrowed one of his mechanics. He was able to fix the car. After the vacation, when we arrive at our house, the belt breaks again.

I spoke to American Honda on what do i need to do and she said that have my car to diagnose by the nearest authorized dealership. I did that and the service advisor said that i need to pay for the service because the warranty just expired and it is not covered by the warranty anyway. He also said that the belt broke because something went in to the alternator.

He also said that i don't have the document to prove that i went to Honda dealership in San Juan Capistrano. American Honda Case Manager said that it was misdiagnosed by Ford Dealership. This was not true, Ford dealership was so kind to help me and they did not diagnose the van but they help us put on the belt and the nut just to reach our destination.

Honda Service Center has a very poor customer service and inconsiderate. They are not listening to what the customer is saying. My van is only 2 1/2 yrs old and alternator broke already. It took them 4 days to review my situation. It would be more helpful if they have 24 hrs customer service so they could guide their customer on what to do.

Barry of Del City OK (05/14/07)
I have a honda accord 2004. When it had 35,000 miles on it i noticed transmission fluid on the driveway. I took it to the dealer and they put a new seal in it. Stopped the leak. Two months later it leaked again and the dealership put a new transmission in the car. This is my third honda and have had no problems like this before. I was really concerned when they had to put a new transmission in my accord with only 35 K on it. Thinking about changing to toyota!!!

Dan of Forest VA (05/02/07)
I just bought a brand new Honda Odyssey 06 from a local dealership here in Virginia. After about a week, I started noticing that my engine was vibrating in the idle position. I noticed that the problem was getting worse. I immediately take the car to the dealer and talk with the service manager. I ask to get into another Odyssey to compare and there is noticeable difference. He denies any major difference and says that if there is a slight vibration its because some new cars had to be broken-in. This dealership told me to wait until about 4000-10,000 miles to see if the vibration would go away!!! I found this absurd!! I put my hard earned money into this not so cheap car not even a month ago and I already have to deal with this?? I demanded a new vehicle and they denied my request. Am I freaking out about nothing or do I have a case here? Anyone with similar issues? What are my rights in this case? Basically they're telling me that I have to wait it out to see if my car gets worse. Any help would be greatly appreciated.

Carlton of Auburn NY (04/23/07)
Supposed to deliver 19 MPG city and 26 MPG country - barely get 15 and just under 20 - dealer says depends on how I drive - am 75 year old retired NYS Police Captain and pretend to know a little on how to get good mileage - wife is a nurse and very careful driver - service man trying to tell me this is only an estimate and is consistent with mileage figures (they put this is SMALL letters under mileage you should be getting on sticker) - Honda doing a mileage consumption test today but doubt will get any satisfaction - car also vibrates and makes noise from engine or transmission - they say it's NORMAL - looking to have them sign a paper today verifying it is normal - have found numerous similar on line complaints that I made copies of - looking for more - do not intend to accept this mileage and will join any class action suit that may handle such matters unless Honda does something for me - please respond with contact info in the probable event they do not address the problem (s) - also should note Honda wants about $2200 for extended warranty - thank you

David of Essex Junction VT (04/07/07)
2002 Honda Odyssey Broken right front coil spring at 60872 miles. Same problem as reported in Honda Odyssey Suspension Failure investigation from NHSTA in January 30, 2006.

Eric of Windsor Ontario, Canada (03/31/07)
Bought a brand new 2007 CRV and drove it home. In the morning, I found oil on my driveway. I brought it to the local dealer where they told me that the rear main engine seal was leaking and it will take 3 days to fix.

Now I don't have a car to drive and the one I bought, is already defective. Who would want to buy it? Where is Honda's famous customer service? I asked the dealer where I bought the CRV to refund my money. They simply told me, call customer service. I simply want my money back. There needs to be a lemon law in Canada.

Steve of Mount Shasta CA (03/31/07)
I have had two very disappointing experiences with Honda cars. First, my 2000 CSR had to have an entire engine replaced at 118,000 miles due to a bad valve. This car had been regularily maintained at a Honda dealer and we were never informed that these engines had a specific issue with values. Secondly, I bought my daughter a 2001 Civic. She also keeps her car maintained. She is having to replace the sutomatic transmission with only 60,000 miles. Honda's are not reliable. I had better luck with my 1997 Ford F-150 and will not buy a Honda or recommend them to anyone.

The CRV cost $4,000 the Civic will be at lest $1,600.

Rob of Clinton UT (03/19/07)
A car turned in front of me while i was going about thirty miles per hour. The airbags deployed and they burnt my arm and I couldnt hear out of my right ear for almost a week. The biggest concern was the the airbag hit my arm throwing it into the pilar of the window.

The nerve in my elbow was crushed and now I have lost 30 percent of the feeling in my arm(according to nerve tests) and at times lose all feeling. Then to add insult to injury Ken Garff, whom I bought the car from, rebuilt the car. Leaving off parts that needed to be replaced, paint had drips where i pooled, and pannels didnt line up. To top it all off, my car was hit while in their care.

So not only was the front painted, but also the back. I have refused the car till it is perfect. Oh by the way the car was a 06 civic with 11,000 miles. While all this was going on the sales department worked with the at fault drivers insurance to determine the trader in value of the car. Their recommendation (the insurance, Farmers)was to hurry and trader in the car before it had a reported car fax report. Don't go to Ken Garff Honda! My family bought 4 cars there and never will do business there again.

I was singled out by two corporations to take the loss on the car, not to mention hundreds of dollars in phone bills trying to get it worked out. Hours of time chasing down people and trying to get them to be honest.

Michael of Erie PA (03/19/07)
I have a 1999 Honda accord ex-v6 that has transmission problems at 88,000 miles. the problem has been evident for the last 30,000 miles. while honda is aware of the problem they refuse to assist me.

However I have discovered that this is a large problem with this vehicle and when individuals from other states have contacted better business, or consumer affairs they have rec. some results. Honda company did acknowledge that there is a transmission problem on these vehicle. however they have not put a recall on the 1999 accord. there is wide reports that this year has one of the biggest problems and several individuals have problems with this model between 80,000 and 90,000 miles. Again other customers testomy is that they have the response that I rec. from the honda company however with the assistants of the consumer affairs in their individual states they have had some success.

I have rec. several emails stating there is a class action suite for the 1999 accord v6 but have not been able to locate any area to sign up for this suite or to obatin assistance with fixing my vehicle.

The cost of the repair for this part is between 4,000- 5,000 dollars. I can not sell or trade this vehicle in this condition do to the fact that I still owe on the vehicle, and this problem is widely known about this year and make of accord. I need assistant in getting this problem resolved and being added to the class action suite if no other solutions can be reached at this time.

William of Miami FL (03/08/07)
My 2003 honda element overheated ruining the engine in Ft. Myers on 2/2/2007. Despite the fact it has 53,211 miles, I'm told that warranty will not cover overheating. American Honda offered a part/labor split.

On 2/23 suddenly the dealership discovered that the condenser and radiator had moved slightly (I had had the tiniest of bumps the week before my engine died). So all offers were off the table and moved over to my insurance co (geico). Ultimately they sent the condensor and radiator to a machine shop for more complete testing and concluded that the accident was not at fault for the overheating.

They found a pinhole in the radiator which they said would not account for the severe overheating (and was not caused by the accident). Meanwhile, the service manager at the dealership tells me to back off and stop calling so often, says he recommends dropping a new engine in and has my advisor call at the end of the day with an estimate..$8788.91 for a used engine.

This week I finally got my regional manager at American Honda to return my call Tuesday after leaving a message for his supervisor..he says he'd try working with the DPSM to see what he can work out..no calls returned from him, supervisor, or dealership yesterday. He said that the original deal was for a parts/split for the cylinders, not the whole engine. And although the radiator is listed in my warranty papers (faxed copies as I had to leave mine with the vehicle) the service manager says no.

In fact, their attitude has cooled for me so much that I don't get any real answers from them about the condition of the radiator, engine block, etc. (correction..I got them to fax over estimates to me today, 3/7/2007). My partner recommends calling attorneys today..the bottom line is I need my car back (it's been 34 days today), but $8788?!? The dealership claims they can't find what caused the overheating. I feel with the milage on the car (53,000) miles, Honda should come through with their offer to help pay for repairs.

The dealership doesn't seem willing to help work this out..they want me to pay and try to work out reimbursement.

Barbara of Lumberton NC (03/06/07)
I own a 2005 Honda Civic Hybrid. It had begun to just cut off for no reason. I notice if I turn a curve and try to resume my speed the engine shuts off. The car will crank right back up but it has done this on at least four occasion then the engine light will come on for maintenance required It is not time for maintenance on my vehicle.

No damage just wanted to voice my concern over this problem. I plan on trading in the vehicle because I do not feel secure driving it.

Kathy of Midwest City OK (03/05/07)
We bought a used Honda Odessy 2000. We have had several problems with it. Back sliding doors opening and closing for no reason. Cataletic convertor going out. The TCS light staying on and not going off. The dash Lights stopped working. Just to name a few of our problems we have endured.

And now the transmission is not working right and we can only drive 5 to 10 mph. We took it to the Honda place and they say that all the clutches in the transmission are bad and need to be replaced. And that our miles on the Van are still within the warranty. But , that we have a problem as the Honda company does not want to help repair this under the warranty. Due to the fact that They say that the car was manufactured in Canada. Even though we bought the car here in Oklahoma. They are not willing to help us.

We had no ideal that the used car we purchased was from Canada. We have no documents stating this other than there word per say.

We where given a number for Customer Relations on March 5, 2007 to call.. !800-999-1009. We supplied them with the vin number and other info they wanted only to be told we would be given to a case manager. No help there. We have kept our van up as the maintance was required and now are having all these problems and seems to be no help out here.

Michael of Spotsylvania VA (03/05/07)
I received an official looking envelope with buy and hold U.S. Savings Bonds on the front along with a Personal Confidential warning. After opening it, I discovered that it was a Vehicle Buy Back offer from Pohanka Honda (the dealer I bought a 2003 Honda Element from). In the letter it states that the dealer is in desperate need to acquire my vehicle in order to fulfill special used vehicle requests.

It goes on to offer a 1st payment voucher on any new or pre-owned vehicle from the same dealer. I called the manger responsible (Ken Graham) and complained about it. I was told that it was not deceitful and legal. I'm not sure if that is true or not. They are asking to buy back my car due to a shortage of used cars and in the same breath, offering a special deal to buy another one (new or used).

I don't believe for a second that there is any desperate need from my 2003 Element, it's just a deceitful advertising campaign disguised in an official looking patriotic envelope (U.S. Savings Bonds). I'm willing to send the envelope and letter to your legal advisor if they would like to see it.

Nancy of Bedford VA (03/05/07)
I bought my 2005 Honda Civic new. It started making noises right away but the service department ignored it. Now, finally, at 66K miles the transmission has blew up. I am a single, 66 year old female and do not have the $4000 they say it will cost. I also am aware that another Honda transmission will be put back in which from what I hear will just blow up again.

I had to tell them to keep the car after 2 years of making all payments on time. I have never had bad credit and have always prided my self on paying my bills by myself. Now look at me. I feel defeated. Thanks.

Oscar of Ocala FL (03/04/07)

On Jan 2, 2007, I traded in my lease a 2005 Honda civic for another lease. I put no money down, because I traded in my lease. I shopped around and saw a 2004 Honda odyssey, I was told to feel free to take it for the day and sign the contract and if
i liked it i could keep it and if I dont like it just come in and we'll have your Honda civic waiting. I called the dealership around 8:00pm that night and explained to them she did not like the minivan. I arrived the next day 1-3-07 at around 9:30am, I explained to Jose Begot a Loan officer at Braman Honda that I wanted my original lease back the 2005 Honda civic. He