Complain about a product or service

Hustedt Chevrolet

Centereach & Floral Park, NY

Lori of Lindenhurst NY (12/27/06)
I have appoximately 800 miles left on my warranty that was purchased from this dealer and have the contract that states it is a service contract between me and the selling dealer,Hustedt Chevrolet. There is approximately 3000.00 worth of repairs and they refuse to cover it. The warranty co Smart Choice 2000 went out of business, but my contract states the contract is between me and Hustedt, it doesn't say between me and Smart choice.

Kenneth of Bayport NY (07/25/06)
I received a price quote from the internet. I received a phone call from a sales representative named Lou Vertone for $20,490. The insurance cards were at the dealership. I only had to go and finish paper work. I get to the dealership. The car was scrathed on the hood. It was large enough to see from a distance of 6 feet. I was assured that it could be compounded out. I sat down for the financing and they tacked on $1000 and other fees. This was not the agreement through the internet or over the phone. The sales representative insisted that this was a different car. However, the VIN# matched the car at the dealership from the web site.

I left disgusted, angry, and disatisfied. I went to Arnold Chevrolet and got the car they quoted at the price agreed on through the internet without additional fees or jacking up the price. It was not scratched either. I am not sure, but I think Hustedt practices are at the least bordering on illegal.

Matthew of South Setauket NY (08/22/05)
On aug. 15 2005 I purchased a interior trim molding for my 2003 Cheverolet Truck. I requested the piece be orderd in the same color as my interior and instead I recieved the wrong color. When I attemped to return the piece with my reciept on the 7th day after purchase the parts department at Hustedt refused to take back the piece and refused to give me an exchange or refund. They told me im now stuck with it. They said I can not return interior trim pieces. No where on the reciept does it stat that you cannot return intereior trim pieces.

The reciept states that I can make a return or exchange within 7 days of purchause. And Hustedt parts deptartment denied me the return. The total cost of the part was $24.57 now im down almost 25 dollars and have a part I cannot use. This needs to be resolved. I tried to return it within the time period allowed and I was told I could not.

I now have lost $24.57 and have a piece of molding I cannot use. The result of this is now I will have to pay an additional $24.57 to buy the right part. All because the parts department refused to honor there return policy.

Robert of Bellerose NY (07/05/05)
I put a deposit of $500 on a new car on June 23,2005. My credit is 0 but they said they could get it through. But after getting only one phone call in a week's time(June 28)came in and was then told they couldn't help me. So I asked for my deposit back they filled out forms which I signed and was told that the money would be back in my account by Friday. On July 5 nothing had happened so I went there with my reciept after waitng 20 minutes,I now got another story about how I needed the cancelled check which sent me into a small tiff. So I went to my bank got the copy of the check gave it to them and I guess they wanted me to really go off so told me that no one was here to sign it, which I know was a lie because I overheard one of them say the check was upstairs. Then the other one said I'd have come back tommorrow and maybe if I wasn't too rude I get it tommorrow at 10:00 AM that's when I really hit the roof and started to scream at him and he said well then you can take me court. At that point I really lost my cool and grabbed a newspaper off the desk and threw it on the floor and left.

Ira of Fort Salonga NY (05/10/05)
My son brought his blazer in for some minor repairs under warenty. The problem is they charged him 48.00 for a repair that wasnt covered. MY question : Isnt the dealership supposed to tell you when something will be charged not covered by the warrenty?

We called the car dealership and they told me that it was OUR responsibility to know what was covered by warrenty.

John of Howard Beach NY (03/03/05)
Bought a 2005 Uplander LT. First the sales man would not give the sel;ling price of the vehicle instead giveing me monthly payments. When pressed he told me he gave us a price of $34,400 (Sticker is $35,200). After some intense haggeling he came down to $32,900. (Little did I know why till later)

He told me I I could qualify for 3.9% APR financing (60mo) (My Credit is very good avg 760). The next day I saw Ziggy who told me that the APR was going to be 5.9 to 6.2% because of my credit... He also told me I do not Qualify for GMAC financing at 3.9% because I took the Cash Back incentive. Which I didn't the dealer made that offer of $32,900 and he never said anything about the Cash Back and Financing. He even told me that I did score 769 but that was not good enough!

However, If I took VIN etching($850) and the GMPP Major Guard 72/60,000/$100 @ $2400 he could get my financing down to 3.9%. I told him that I was not interested in the VIN etch and the deal was over. In the end I took the GMPP and he gave me the vehicle @ 3.9%. I later find out the the GMPP plan cost way less than what was quoted.... almost $900 less and thats using MSRP of the plan!!! These guys are real dirtbags!!!

This is my first stop... Will be writing BBB, NYS Consumer Affairs, GM, GMPP

GMPP states I can cancel the plan for a full refund however I can not purchase another plan from them for that vehicle. I got shafted for almost $1000 (plan w/ tax)

Veronica of Brooklyn NY (10/03/04)
I purchased a 2005 chevrolet equinox on march 22, 2005. I've been bringing this car back to them since april for the noise(clicking andknocking) under the hood. They are telling me that they can't fix the problem because its the suspension. By this time the noise is worse. So I ask what am I suppose to do in the meantime they tell me there's nothing we can do for you right now because we don't know how to fix the problem. I took the car to them 4 seperate times for this problem. I am running out of patience. They treat me like its my fault that they sold me a lemon.

Well its a inconvience for me because each time I had to leave work just to take the car in for them to tell me theres nothing they can do right now. I can't drive to fast because i'm afraid the car is going to fall apart.

Terry of West Hempstead NY (04/24/04)
We went to the dealer looking for a used car. They hsowed us osme as well as trying to get us to buy a new car. Then the saleman ( who seems innocent in all this) showed us a great Nissan Maxima with 68,000 miles which just came in off of a lease. We took it ofr a drive, liked it, but wanted to do a carfax and check consumer reports. We put a $200 deposit down which was refundable. They were going to take it to our mechanic also fto be checked out. We spent the following day ( monday) setting things up with the mechanic and the dealer and they made an appointment to bring it in the next day.

They never showed up and after telling the mechanic when he called upset about no one coming in with the car that he salesman showed up late. In fact, after I spoke to Rick Aviles, the mgr that agreed to the deal ( $10,880) he told me his general manager and the owner were furious thta he agreed to that price and that if we wanted the car,we would have to pay $1000 more and we could not have the mechanic check it out first. We'd have to depend on their 60 day warantee. The agreement was signed by us and the salesman and made out by them. I told him thta htey were unethical and didn't have a legal leg to stand on, butI would not take the car under these circumstances. We then bought another car we saw elsewhere. I still have to get my deposit back and it is less than a week since all occurred.

This dealership is the epitome of a stereotyped car salespeople. A bad deal is a bad deal and they shou;d have to eat any loss when their people make an error. If I agreed to buy it at a much higher price because I was tupid and paid more , they wouldn't just lower ther price. It has to be a two way street and as business people, they should be made to honor signed agreements even if the salesman sold it for too little.

Diana of Bethpage NY (11/21/03)
I went into the dealer looking for the cheapest car i could possibly get. I'm a college student with very poor credit, but I knew I would qualify for something at a very high rate. I told Paul Leman, my salesman, that I wanted a leftover Cavalier with no options. He said they didn't have any 2002's left but for just a little bit more i could get a 2003.

We met with Paul Weiss who looked over my credit report and told me that it was going to be tough to find a bank that will finance me but he'll do his best and he'd call me the next day. I sat back down with Paul Leman and we picked out a car. A basic silver 2003 Cavalier with absolutely no options. Paul told me that this car came with a spoiler. We filled out the paperwork and I signed what i had to. While I was looking over, Paul was implying that it was getting late, looking at his watch, yet, he kept interrupting me. I noticed half way through signing everything that he put the wrong address on all of my paperwork. I made him aware of this and he grunted, but got up to go reprint everything with the right address. He told me to sign everything again.

The next day I heard from Paul Weiss that I was approved with GMAC at a 21.5% interest rate. I accepted the loan because I didn't have any other choice. A couple of days later I came in to pick up my car. Paul Leman gave me another stack of papers to sign and told me that he has to get out of here soon so we'll have to hurry. When i went outside to see the car, i noticed that there was no sticker on the window and he told me they took it off for me. I also mentioned that there was no spoiler. He said, oh no? well come on now, I cut you a break, I threw in the extended warranty and you would have never been able to get a loan anywhere else. I decided that having a car was more important than having a spoiler, so I accepted the vehicle and left.

Now, 6 months later, I go to refinance, just to find out that there is no way I can get approved because I owe more than the car is worth ($18,000). When I approached Hustedt about this, they broke down my bill and showed me that I paid $2,500 for an extended warranty,(the one that Paul threw in), and $1900 for VIN etching. I never knew anything about VIN etching. I do know that the police dept. does it for free. I contested this with Paul Weiss, (Paul Leman no longer works there). Paul proceeded to tell me that I am at fault because I signed the paperwork. He also mentioned that salesmen live on comissions, so of course they're going to charge me for whatever they can. I demanded that they reimburse me for these unwanted expenses.

They said the warranty they can refund, but I will be penalized for it. I still haven't found out just how much they are reimbursing. As far as the VIN etching goes, they said they will not reimburse me for that. I asked to speak with the manager, Frank Ventimiglia, and he actually started yelling at me. I asked to speak with the owner, and was told by Frank that he runs this place and there is no owner. The two people standing next to him made a face at him after he said that, so I knew he was making up stories. He then asked me to sit down and he would get my file. He sat with me for 20 minutes or so, had me sign a form to return my extended warranty form, and told me that he would personally handle my case, and talk to the owner (the one that didn't exist before) about reimbursing me for the VIN etching. He also said he would bring this to the bank himself and personally make sure that I was refinanced. He said he'd call me in the morning. I didn't hear from him the next day.

I called the dealer after I got home from work, and was told by Bill (Franks manager) that he left for the day and that he would call me first thing in the morning. When I didn't hear from him by 12:30pm the next day, I called there to find out that Frank had the day off. I finally got in touch with Frank 3 days later, and was told by Frank, There's nothing we can do for you. I don't believe that Paul told you any of this, and not to be rude, but you are wrong.

Diane of Smithtown NY (06/24/03)
We purchased a 2000 Chevy Blazer in Sept. of 2002. At the same time we also purchased a Smart Choice extended warrantee insurance for an additional $2000.00. In June 2003, we brought our truck to our mechanic to have the brakes checked. He informed us that we had a bigger problem than just the brakes. The front hubs needed to be replaced. Luckily we had purchased our Smart Choice warrantee, and the hubs would be covered. Unfortunatley when we called Smart Choice they informed us that they could find no record that we had purchased any warrantee, and therefore would not be covered.

They also told us that if in fact we had paid for the warantee at purchase, we should be entitled to a refund for the ten months that had past. Back to the dealer we went. In all fairness, they did honor the warrantee, (the warrantee that we had already paid for) and fixed the hubs. However, when it came time to discuss our refund for the time not covered, we got the run around. Managers just seemed to disappear, and were unavailable for us, despite the fact that we had scheduled appointments. When we went to pick up our truck, we received the bill for repairing the brakes. We asked that they take out the money for the brakes from the money they owed us. They refused and would not release the car unless the bill was paid. But...here is the kicker...one week after this mess started, we called Smart Choice to see if the policy has been paid. GUESS WHAT??? They still don't have us on file, and we would still not have coverage if we broke down. WHERE IS MY $2000.000????? I guess the guy who sold the warrantee to me, who coincidentally no longer works there, is the only person who could answer that!!!!! Hustedt Chevy of Centereach certainly doesn't want to field any of our questions!!!

Brian of Cambria Heights NY (08/28/02)
On 06/19/02 I purchased a vehicle from the above mentioned dealership.Their has been a problem with the purchase contracts from the dealership since the date of purchase.After purchasing the vehicle the dealership rewrote the purchase contract the next day and forgered my signature on the contract. The forgered contract sumitted by the dealership is for a additional 50.00 a month.I received copies of the purchase contracts from GMAC only to find that someone signed my name.

I have been trying since i purchased this vehicle on the above mentioned date to resolve this matter. I have contacted General Motors and Chevy Consumer Hotline both with no results. Both have stated that the dealerships are independely own and operated and as a result the have no authority in intervene.

I have been the victim of a crime( Forgery 2nd Degree). I have been making payment on a vehicle that was sold with a forged contract.GMAC states whenever the matter is resolved they will credit my account. I can not understand how a dealership can get away with putting a customers signature on a contract for whatever amount they want.

Brian of Cambria Heights NY (08/11/02)
Purchased a new vehicle 6/19/02, when above sales manager forced me to take the extended warranty.After agreeing to take warranty,a second sale manager stated i didnt need it and re wrote the purchase contract.This time reducing the monthly payment from 669.00 to 619.00. This was reflecting the vehicle purchased without the extended warranty. I signed the second contract the next day. Three weeks later the billing statement comes in mail and it is for the amount of 669.00.

I contact the dealer and the above salesman states there was a problem with my contract.I ask the dealership to send me copies of the contract in the mail. When i got the copies of the contract I saw someone from the dealership had signed my name to yet another contract. This time for the orginal amount of 669.00. this time without the extended warranty.

Open case with the Suffolk County Police Department, repeated attempts and letters to GMAC and to Chevy Headquarters have gone with no corrective action taken

Anne of Mineola NY (06/20/02)
I was recently contacted in regards to my end of lease options. When I started reviewing my lease with a friend, I realized I was overcharged $1500 over the MSRP. I was also told I would be given money for my 1990 Ford Escort trade-in, which I was not. I went to Hustedt Chevrolet and spoke to Mr. Dell who agreed I paid too much, however that's my problem. He said as much that it was my error for not reading the contract.

I'm sorry, but I felt Hustedt was being honest and open with me and they just told me to sign which I did. Now I feel I was being setup (A single mother buying a 1st car for her 19yo daughter)she doesn't know anything ! It offends me.

My financial loss is about $3600, and I now have an emotional lack of trust for the auto industry. I will never my another Chevrolet and I would like other parents to know how dishonest the car industry is, especially now when children are graduating school and parents are ready to buy them a new car.

Anthony of Deer Park NY (09/16/01)
There was a Rebate that was supposed to be given to me when I purchased my New Camaro that I was not told about and the dealership took the rebate for them selves. I did not know of the rebate until I saw it on the internet. It is a special rebate given to buyers of Camaros only and you must get a coupon from the Legends Tour which comes to certain Dealerships in the US.

They took a rebate that was mean't for the consumer and put it in their pocket and none would be the wiser. Except that I saw it on the internet they refuse to give it to me saying it was put in the car price?? They are vampires

Scott of Merrick NY (06/01/00)
I purchased a brand new Chevrolet van from Hustedt Chevrolet on December 20, 1999. It needed some things done (visor missing; no heat in rear of van, etc.)but on the promise they would be attended to at the next visit, I took possession of the van. While walking towards the vehicle on January 3, 2000 I noticed that there appeared to be damage to the rear fender that had been painted over. I called Hustedt immediately. Upon bringing the vehicle to Hustedt on January 28, 2000, Hustedt acknowledged the damage and said they would fix those things STILL not done since purchase and would work to resolve the pre-purchase damage through a settlement or other arrangement at a subsequent visit.

They had the van again on the 2-7-2000 and 2-27-2000 - the last time I've had the vehicle. I have never been called once - other than 4-18-2000 - when I was asked to return the loaner car which I DID. I have not had this damaged-at-sale vehicle since 2-21 of this year. I have never been called by Hustedt once except as stated. I have in good faith paid GMAC for this vehicle each month without having it to this day. My calls to Hustedt (3-10;3-24;4-17;5-1;5-15;5-26;6-1) have been a runaround with the end result the Van (which I do not want to except since damaged before my possession) is STILL not ready - even if I did want it. I have no vehicle and Hustedt has been egregious in their behavior. So has GM whose representative I have had involved since the start.

The GM Regional rep had told me in mid-May that they wre looking at a repurchase so I could get my money back - didn't seem phased that I had no vehicle and has since (5-31) indicated that it has always been ready, they can't buy it back and the delay and problem has been of my making!!!! The call yesterday to Hustedt confirmed that the vehicle is not ready under any circumstances anyhow and some really inane pap about talking with the owner about a repurchase. I have had enough; the owner should have been involved three months ago. I have also involved the Attorney General of NY by filing all the forms and documents re: the lemon law. The assistant to the AG has not responded to my many recent calls after telling me they would investigate furthur.

I am a Nassau County NY Police Officer. I have never been exposed to such business misdoings; high handed dealing and misrepresentation (the vehicle was damaged and sold as new). HELP in any way would be appreciated. I have continued payments in good faith while Husted has lied to the office of the AG (the vehicle was ready - which is not the issue anyhow)to their customer and to the regional GM rep (who has been amazingly callous. Help

Economically, I have been without a vehicle for over three (3) months while paying for one; I have had a daughter born on May 12 with only one vehicle and I sure can take the flak in my job and in life but emotionally I feel beaten by a callous and egregious business opportunist.

Jessica of Queens Village NY (05/22/00)
I purchased a 2000 Chevrolet Cavalier in Nov of 1999. However, I was lied to. They told me the car was $13,500 I ended up paying a lotmmore $18,000 and they said they added extra stuff for free when in reality they are killing me with the interest rate.

Economic damage is that I am paying high monthly payments, payments of $360 a month with an interest rate of 14%. Emotional damage in that I am losing sleep over this because they took advantage of me. I am a female and in my early twenties. I went with my friend to the dealer and we are around the same age. I am very upset.

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