Hyundai got a lot of good press when it extended its drivetrain warranty to 10 years or 100,000 miles. But those who owns these troublesome little rattletraps have many tales of woe about the warranty, not to mention the transmission, the engine and just about everything else. On top of that, the company now admits that it overstated the horsepower on more than a million Hyundai and Kia models.
More recently, Hyundai and Kia raised eyebrows when they finished unexpectedly high in the J.D. Powers Initial Quality Survey. The Powers Survey is highly regarded but perhaps "initial" quality isn't the problem? Check the complaints listed to the right and judge for yourself.
Here are a few recent arrivals:
Aaron of Gravois Mills MO (07/07/08) Transmission continuously slips in to limp mode code p0720 = output speed sensor malfunction. I have replaced this twice and the problem came back both times. I have read countless forums about this problem. Some people have claimed that the vehicle gives the code for the wrong sensor meaning you should replace the input speed sensor instead. I am a ASE tech with 10 years of service and I feel that Hyundai MC should consider a recall with the staggering numbers of their autos with this same problem. I feel that this is a safety concern and with a driver that is unaware of what this problem can cause a car to do could very well end up in an accident.
Raymond of Aldergrove, Canada (06/29/08) Purchased New Hyundai Sante Fe on March 4-2008 Air Bag lite problem April 3, April 23, May 21 dealer unable to repair.Hyundai Canada representative ordered new harness for wiring. No improvement after install on June 17/2008 June 28 lite is on again car taken immediately to dealer Service manager unable to resolve problem and referred us to Hyundai Canada Customer relations at 1-800-461-8242. No contact as this is a weekend. No further repairs will be allowed to the vehicle as it is not able to be fixed. I demand a Full refund and compensation . I will have a lawyer contact Hyundai for future discussions. This vehicle has been faulty since its delivery to me at Hyundai in Langley BC Canada. After 5 attempts to fix the vehicle even the Service manager is at wits end.
Leticia of Hercules CA (06/25/08) 2 days ago at 4pm my car died at a stop sign my son says look mom at the smoke i did their was smonke the car was overheated this is a 05 paid off under warranty never has had ever no problems whatsoever, no light at the panel ever went on, i prosided to drive 1/2 blk. and pulled over and parked the car did not want to start but did to get me their. called my husband he came and put water in it waited a while and drove it to the dealer 10 mins. at most away.one thing i forgot i thought this was all about the air cond. because it was the only thing that had acted up about a month ago the air cod. would not work when it was in park then 4 days ago it did not work at all so i thought the overheating was dued to the air cond. anyway i left it at the dealer yesterday about 10am keving calls and says the engine blew up and i need a new car and that the car was never serviced except when he did it last in july 06 at 15,000 miles and now its 43,000 miles app. then he said bring me 4 receipts and prove that you had oil changes, i looked for 4 hours got them and brought them to him. he called me at 3PM and said he smelled them and they smell new and everthing looked fishy to him and the boss looked at them and they still will not fix the car or touch it he acused me of making them up and states the car has a filer in it maker-hydanui, i said how do you know that my mechanic did not go to another hydani dealer and bought a filter form someone else he said well thats possible. bottem line they will not honor the warranty and put a new motor or fix my car says its due to my neglect of taking care of the car.please help
car does not run
James of Bay Shore NY (06/19/08) My vehicle broke down today on the way to work. I was 30 miles from home, and still 20 miles from work. Roadside assistance was called and I was informed that a tow truck would be there to help me, free of charge, as per their warranty. I was informed by their representative that the truck would be there in 2 hours, and would tow my vehicle to the nearest Hyundai dealership-Hyundai Advantage of Hicksville free of charge. My brother-in-law is a mechanic, therefore I have him do all repairs on my vehicle to keep costs down. I contacted Hyundai Advantage from the scene to ascertain their address, so my brother-in-law could have his tow company respond to their location. I was asked in a loud, abrasive manner by Frank, why are you sending your car here if we're not doing the work? I informed him that roadside informed me that this was the closest Hyundai dealership that they could tow the vehicle to, as I was still far from home and work, and needed to continue towards work. I was abrasively informed that they would not accept my vehicle at their location unless they were getting paid to do the work on the vehicle. When I asked how much would they charge to let me know what was wrong, I was told $99 per hour. I already know it's the fuel pump, and I would pay much less for my family member to do the work. At no time was I ever told that Hyundai would only tow the vehicle if they were doing the work, and it does not state that anywhere on my purchase agreement. The only limitations state 5 years, unlimited mileage. when I called back Roadside assistance to inform them of my predicament, they said the best they could do was charge me $105 to tow the vehicle to my brother-in-law's house, but I had to give them my credit card info. on the phone. I was apprehensive of giving them my credit card info. when they were subletting the tow job out to Precision Collision at (718)441-1899. I called Precision Collision direct, and they stated no one ever called them about my tow costing $105, and that I would have to pay them over $300 at least for them to tow my vehicle. When I contacted John at roadside assistance again, he stated I was locked in for $105 as long as I gave him my credit card info. over the phone. Being that I was already 3 hours late for work, I agreed just so I could get to work. When I called back to confirm, I was informed that Precision Collision had cancelled their agreement to come get me. This was 3 hours after my initial call, when they stated it would be 2 hours. I was then informed that because I was on a limited use highway, they were having trouble getting me someone else. I was 2 blocks away from this limited use highway which I was informed was the Long Island Expressway. It was now 6:00 PM, and I was still at the same location since 1:30. I cancelled my tow request and had to call my own tow company, which cost me $175. I would also like to make complaint against Precision Collision @(718)441-1899.
Jen of Manassas VA (06/18/08) I have a 2003 Hyundai Elantra GT. Last winter, I was driving and noticed a strange smell. Even though my emergency brake was down, it was engaged. This caused damage to my brake pads and rotors, they had to be completely replaced. Even though this was CLEARLY NOT MY FAULT (the brake was down, I put it down before I started driving, but it was still engaged) I was told that nothing was covered under warranty and that I had to pay for everything, which ended up being about $500. The reason I was given about it not being covered under warranty is because they RECOMMEND you to have your emergency brake serviced at 45,000 miles (not required for the warranty however), and since I hadn't, they were going to charge me. This happened at the Brown's Hyundai in Manssas, VA, they were rude and I will never go back there. A month later, the exact same thing happened, on the morning of my grandmother's funeral nonetheless. I put the emergency brake down, started driving, and realized it was still engaged. I was out of state so obviously had to go to a different Hyundai dealership. I had the original work order and receipts from the first dealership, but they still charged me for EVERYTHING AGAIN. Another $500. This ended up costing me over $1000. I can't even begin to see how an emergency brake that malfunctions and causes other kinds of damage to the car would not be covered under the 10 yr warranty. I will NEVER buy a Hyundai again.
Kathy of Hurricane WV (06/17/08) I own a 1999 Hyundai Sonata, V-6. It has around 137,000 miles. Last week, I had to stop suddenly to avoid running a red light. My right wheel came lose from the frame. Thankfully, I was stopping and not going a fast rate of speed. I had to have my car towed twice, once to the wrecker yard (because it was around 10:00 at night) and then to the Hyundai dealership. It still remains there.
Hyundai is currently deciding if they will fix it. My greatest concern are other Hyundai Sonata owners who may be seriously injured or killed. Why has there been no recall?
Michael of Huntington NY (06/10/08) I purchased a Pre-Owned Certified Hyundai Elantra on 9/1/08. The vehicle broke down 3 weeks later in September, then again in October, then November, & alomost every month since then for the last 8 months of owning the car. The car has had problems from not starting & having electrical wires to the engine & battery replaced, to the check engine light turing on every month because the car needs oxygen & coolant sensors replaced. The dealership has been rude, hasn't returned calls, & said they are not responsible for the car. Today, June 10, 2008, I took it to a different Hyundai dealership. They told me that the car I bought did not have the 60,000 mile maintenance needed to be sold as Certified Pre-Owned, & it will costs $1500 for all repairs, including timing & drive belts. I have put a complaint in with the BBB, Hyundai Corporate America, & now with Consumer Affairs. I beleive the car sold to be is a Lemon, defective, & should not have been sold as a worry free certified vehicle. The dealer charged me for the 140 point inspection as time of sale stating all worn parts were replaced, & service to make the car like new was done on it. Yeat just 3 weeks after purchase, & every month after that the car has broken down, had the check engine light on, or sounds like it is falling apart.
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Ronald of Fairfax VA (06/10/08) Sudden collapse of right front suspension system of my 2000 Hyundai Sonata while in parking lot on June 6, 2008. Wheel off of tie rod. Car had to be towed to above dealer. Found out shortly thereafter on Internet that this model car has an known defect from years 1999-2002. Car is 8 years old with 123,000 miles. Lucky I was not on road or else could have been injured or killed.
Patricia of Carnesville GA (06/02/08) While driving down the highway the front wheel on the passenger's side broke loose from the frame of my 1999 Sonata. My husband was driving at the time, at about 30 mph. Luckily, he was about to turn in to his workplace. We are still trying to find a frame that is affordable to fix this problem. What can Hyundai do if they wish to continue to sell more vehicles?
Tammy of Pine Hill NJ (05/29/08) It all started on November 3, 2007 when my car would not start, I had to jump my car and drove it to Burns Hyundai. I had also noticed that my air bag light had been on and mentioned it to the mechanic. They called me later in the day to pick it up and told me it was a battery which they replaced at no charge. I drove off and the air bag light was still on but I thought it would eventually go out. Then about the first week of May the car was making noise when it was first started and when it went into the next gear, being I work 5 days a week 8-5, I used their so called convenient online request for service, over a week passed and I received no response, I finally squeezed in a phone call on May 22, 2008 and scheduled for a drop off that evening, I was contacted by Mike from service around 10 am to discuss what I would like them to do, I wanted my two brake lights replaced, an oil change and to find out what was causing the noise when I started the car, I also mentioned that the air bag light was still on from the last time I had my car there in November. He offered the 30,000 mi service for $399 which only included some filter changes and inspection of other areas, I requested only to work on my original request. I called Mike later in the day to check on my vehicle and he stated that the engine needed to be taken apart because they did not know what was wrong with it, he stated that it was a 6 hour job and he will be in all day on Saturday, he also told me that the cost to take it apart would be around $570 that if it were covered under warranty, Hyundai would take care of it. Obviously I could not imagine them not taking care of the problem since my car only had 35,900 miles on it. I called late on Saturday, Mike told me that his mechanic did not finish taking it apart, still did not know what was wrong but suggested to have my maintenance records available, he also stated that he would probably need the car till at least the following Tues or Wed. I received a phone message from Mike on Tuesday around 10 am and had my husband call him back. At that time he suggested a new engine, he requested the maintenance records and he would have his rep review it for the warranty coverage. My husband went to the auto shop where we had some of our maintenance done and got a copy of the history, I then faxed it to Mike's attention on Wednesday morning around 9am. He then contacted my husband that he received the records by about 9:30am. He then called by noon with the news that the rep denied the warranty coverage and they wanted to sell a new engine at the price of $8000 which would then renew the warranty for 100,000 miles (which at this point we know that they do not hold up their end of the warranty) Mike then offered to sell a used engine with 9000 miles on it for $3750 plus tax but would only guarantee it for 90 days. My husband stopped at the dealership on the way home and took pictures because we felt like we were being taken advantage of by this service dept/dealership. while he was there a supervisor of the service dept mentioned that this is not the first time that they had seen this type of damage brought to their service dept. We are now afraid to mention things to Mike in fear that he will do additional damage to our vehicle, we are at a standstill and need any kind of assistance you may be able to provide.
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Marla of Las Vegas NV (05/21/08) i took my 2006 Hyundai Santa Fe back to the dealership (where i had purchased in brand new 2 years earlier) for warranty work. After having it in their shop for almost 2 days they called and informed me that it had caught fire on their lot and was a total loss. They gave me several versions of what happened- from arson to an engine fire- but as of yet i have seen no fire report and wonder if there was an engine malfunction as the car had been making a strange noise and shaking when in idle-the warranty work I took it in for in the first place.
Patrick of Fernley NV (05/19/08) After we purchased a brand new Sonata, we noticed that at highway speeds the steering wheel shakes. Tha TPMS light was also on. Since we don't live in Reno, we couldn't take it back immediately and we both work days. That weekend, we brought it backack in to have them look at it. They said the TPMS sensor was bad and they had to order the part. Tony told me that we should hold off on the rattle of the steering wheel and the general shake of the car at about 40 mph. After a lot of time on the phone during the week, some of which the assisatant manager at Lithia Hyaundai was very degrading and rude to my wife, we agreed to have the car brought in again. The entire time the staff was willing to make things right. This apparaintly means bringing it in as many times as it takes to fix it, rather than just give us another one off the lot. We brought it in again. and we test drove another one off the lot to make sure it wasn;t just the model of car in general or that we weren't imagining it. They rebalanced the wheels. This didn't work so they chaged out the tires completely from another car.It was now well into the evening and we had to leave. On the way home we noticed nothing had changed and that the car still shook. I called Pete the salesman and told him about it. Pete assured me that they would take care of it. I brought it back the next weekend.I test drove the car with the head of the service dept. Tony, and he agreed that the car was shaking at 40 on a very smooth road and that the steering wheel was indeed shaking. A hyundai engineer and the head of the service dept drove the car. After a lot talking, the 2 decided to try to cahnge out the front axle as thye were actually very unsure of what the source of the problem was. We had to leave the car over the weekend and get a rental. That was at least covered in the warranty. I had to leave town for my job Mohday so my wife drove into Reno on Wednesday to pick up the car. When she picked it up, she noticed a ding in the rear back door of the driver side. Some one obviously opened a car door and hit it. Of course they said they would fix it. Since it wasn't until my wife got off work that she went to get the car, it was past 6 and there was a small amount of staff left, she gave them the rental and brought the car home. the steering wheel no longer shakes, but the car still does. I have to take off from school early and take the car in again. This time to have the TPMS sensor switched out and have them look at the shaking AGAIN! We have filed a complaint with Lithia Corporation and HYundai. We just want the car to run like it should. We are not looking for extra compensation.
Tom of Gladstone MO (05/14/08) I own a 2000 Hyundai Sonata, in november 2006 while driving approx 30mph My right front tire pulled away from the frame. Upon examination I found that the engine cradle had completely rusted apart. I promptly filed a claim with Hyundai and NHSTa and after 4 months of a battle, I got Hyundai to reimburse me for my repairs. Since November 2006 I have been contacted by 25 different people who have all experienced a failure with the right front subframe rusting apart and actually breaking. Approximately 18 people have been settled with, either Hyundai repairing the car or reimbursing for the repair. Most people have been on the eastern have of the United States. I have been working with an attorney building a case for a class action Lawsuit. We are currently looking for anyone who has had this problem and not contacted me. The NHTSA Number PE08029 is an active investigation that report 40 known failures. I am especial interested in anyone from California. If you own a 1999-2001 Hyundai Sonata I suggest inspecting your subframe for rust. If you are not sure where to look, you should turn your steering wheel all the way to the right. Look where the A-Arm bolts to the frame. You will probably find severe rust. If you do, I would like to hear from you at tntnknbjuno.com Even if it has not failed yet, I suggest taking it to a Hyundai dealer and filing a claim with Hyundai Consumer affairs. My hope is that Hyundai, who has admitted to a problem by paying for repairs will soon address this obvious safety issue.
Bob of Elyria OH (05/08/08) I recently purchased a 2008 Sonata GLS. I believe the money I have invested in the car at this dealership is well spent. The warranty for the vehicle is evidence that the dealership and the company stand behind the workmanship and engineering put into this car. The service department has been very accommodating and the free car washes are a nice addition to the purchase. My wife feels comfortable enough with the people at the dealership to return by herself when she has any concerns or questions. Regardless of who she has dealt with, sales or service, she has always left the dealership feeling like they took her concerns seriously and answered her questions completely. If you decide to buy a car from them please mention that you saw this review.
Stephen of Floyds Knobs IN (05/07/08) I purchased 2 99 Hyundai Sonattas. One for my wife and I and one for daughter. I experienced front frame rust on the passenger which caused steering problems with it. Went to get it aligned and repairman showed me rusted hole in frame. Hyundai Replaced whole front undercarriage. Daughter had hers checked before warranty ran out and Hyundai dealer said it was ok. Within a couple of months while being driven the cars front wheels became inoperable and thank God she was able to stop before a serious accident took place. It is out of warranty but Hyundai is repairing it.
Lorrie of West Warwick RI (05/05/08) my 2000 sonata apparently has a rusted subbase. I thought that it needed an alignment, turns out that the subbase is rusted and was about to collapse. Hopefully hyundai will assist with this matter
John of San Diego CA (05/03/08) I know that I'm probably a sucker for doing this, and that others out there are going to simply shake their heads and say under their breath, well, you live and learn, young man, but I bought the so called Bumper to Bumper warranty with my new 2001 Hyundai Elantra back in 2000. I hedged a bit, and should have went with my gut, and not spent the money. I thought I asked the right questions - What does this cover? What does 'Bumper to Bumper' actually mean?, but the word of a car salesman is not exactly pure. I have yet to find anything that this Bumper to Bumper warranty actually covers. I realize that equipment like headlights and spark plugs shouldn't be covered. But when my wiper fluid dispensing fails, something that has never been a problem on ANYONE'S car, from my experience, it should be covered, you'd think. The fact that I've had it in TWICE to fix it, and it isn't yet after $120 of parts and service, is another issue altogether. I will NEVER get another Hyundai. I left my tried and true Hondas and Toyotas to give Hyundai a try, because I wanted the piece of mind of a warranty. I'd rather pay extra overall, and know how much I'm paying each month, than get dinged here and there with unexpected costs. It's easier to budget. Am I crazy for thinking that? Not only have I been paranoid in keeping up with scheduled maintenance, but my Elantra feels a lot older than the 70,000 miles that is on the odometer. I wanted to love my Hyundai experience. I didn't, and won't ever give Hyundai or warranties that cover nothing between the bumpers another chance.
Sam of Long Beach CA (04/28/08) To the people posting about Sonata sub-frame rust. This is a NHTSA investigation. The number is PE08029. Go to the NHTSA web site, and complain. The call Hyundai and demand action.
William of Cincinnati OH (04/09/08) I have been having alignment issues with my Hyundai. It has been pulling to the left. I took it to my mechanic to see if he could realign it for me. Upon driving it, he wanted to look under the front portion of the car before I drove off, in case it wasnt safe. Thats when he found that the left side of the engine cradle is rusted. Because of the pulling, I had the steel belt in my tire also showing. I am very lucky to not have had an accident. I have 2 little children, and that is putting their safety in jeopardy!! I have read about others having this exact problem with this exact car! My mechanic isn't sure he can fix it until he puts it up on the hoist and really looks at it. Is tere some sort of class action suit filed against Hyundai for this problem? I have also read that they take no responsibility for this manufacturing error!
Holly of Saginaw TX (02/19/08) We bought a 2001 Hyundai Accent brand new in Marc 2001. We have been very responsible about changing the oil as required. In November 2007 our engine permanently failed less that 3 months after the last oil change and without the engine light coming on. The dealership blamed the company who last changed the oil, accusing them of not changing the oil or placing dirty oil back into the engine. They want $2200 to replace the engine. The vehicle itself is only worth $2400. Hyundai refused to accept the extended warranty we bought saying that abuse is not covered under the warranty.
Jim of Estacada OR (02/18/08) I bought a new 2001 Hyundai Santa Fe and at 128,000 miles I started having automatic transmission problems. Upon taking it to AAMCO they inspected it and found it full of metal shavings from dissolving gears and bearings. It's been a pretty good car but I am sorely disappointed to have a transmission fail so soon.
Melinda of Escondido CA (01/15/08) I had to pay $300 for brake repair shortly after acquiring my 2004 Hyundai Accent. The grinding problem occured a couple of more times, each time resulting in a $300 payment from me. The dealership refused to check it out as a manufacturer's defect. They wanted $35 to check it out. Why should I pay for that when the problem started the first week I got the car. I've had grinding problems and knocking with my brakes. Twice the brakes went completely out. They started working again at the last minute before hitting someone. My mechanic (not the dealership) says the brakes are fine.
Suzan of Macedon NY (12/08/07) was told to chane flush transmission fluid at 45,000 miles could not afford to do it at that time car now has 80,000 miles on it and they told me it needs to be flushed I spoke with a friend that is a mechanic and he advised me not to flush it just to change filter and called Joe back and he said well yeah you could run into problems if you flush it so you should just change it for now. Had it done by another mechanic because Hyundai is way over priced and transmission went 2 weeks later.
Joe of Henderson TN (12/04/07) The Hyundai choral 'duh' tv ad is anti-christian and blasphemous.
Kristin of Keene NH (11/19/07) I have a 2005 Hyundai Tucson. The car has worked well until this fall when it started shifting poorly. I took it to the dealership where I bought it to have it checked and to have the 30,000 mile service. They told me that there was water in the transmission fluid and that the ONLY way the water could have gotten there was for the car to have been submerged in water. The car has never been submerged. They charged me a bundle of money to flush the transmission. Now the car is starting to shift sluggishly again. I'm worried that they are not going to cover this transmission problem under warranty. I wonder if anyone else has had this problem with their Tucson.
Maureen of Lynn MA (11/16/07) Beware this is a long story, but on 11/11/07 I was driving my car as normal, stopped at a light and with no warning, all the sudden when I went to accelerate and take a turn onto a main road, my car wouldnt move. The only gear I could get was reverse, so on 11/13/07 I had my 2000 Hyundai Tiburon towed to Pride Hyundai for transmission problems. I spoke with Courtney in the Service Dept and she had a service tech look my car over and confirmed that it was the transmission and it was gone. She told me that I would need to bring my original receipts showing that I have had the regular 30 & 60,000 maintenance work done to my car since their company had no record of it.
Paul of Valparaiso IN (11/14/07) Purchased a new 2007 Hyundai Elantra GLS. I noticed a speedometer error of 5 mph shortly after i bought the car. I checked the cars speed with two certified radar guns and confirmed the error. I went to my local dealership, the one that i bought it from to have them check it out. The tech verified the car was off by 5 mph. He called the tech line and they told him 3-5 mph error was normal. They refuse to fix the problem.
John of St Albans WV (11/04/07) took my wife's 2000 Hyundai Sonata in for an alignment this morning and they showed me where the cross member that holds the axle had rusted out. Originally they told me the frame was rusting out and that it would cost around $2000 to $2500 to repair. They didn't mention anything about a warranty. I thought it had some type of life time warranty on the drive train.
Nancy of Ridley Park PA (11/01/07) I bought a new 2007 Hyundai Elantra in April 2007. On October 3, 2007, my car was vandalized to a tune of over $6,500. I immediately brought my car to a body shop on October 4, 2007, it is now November 1, 2007 and I still do not have my car back to me because Hyundai is UNABLE to provide the necessary parts to my body shop. I am awaiting a hood and a trunk, I have repeatedly called Hyundai to see the status of these parts and they tell e I am 8th on the list of needing these parts.
Since this has taken so long, I have exhausted my coverage through my car insurance of a rental vehicle, so I asked Hyundai to step up and do something to ease my inconvenience and all they say they can offer me is a 3 day rental that I would first have to pay for and then submit the bill to them, this will not help my situation as they cannot provide a date when these parts will be available. I feel this is ridiculous as this is a brand new car and their big advertising claim is that customer service is their number 1 priority. I have had to borrow cars from family members, take cabs and public transportation and I am a single mom and cannot afford this, I bought this car for its reliability and I feel Hyundai has let me down.
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Phyllis of Bay Shore NY (10/31/07) I owned a 2005 Hyundai Tucson. Recently I was in a side impact crash. Someone went through a stop sign and hit my passenger rear side door, probably going at least 30 miles an hour. My car was flipped on its side. With impacts to both sides of the car none of the airbags went off. The car is equipped with side curtain airbags. None of them deployed. I am looking for a class action suit to add my name to.
Louis of Farmington Hills MI (10/20/07) Purchase my 2006 Hyundai v6 in September, 2006. At 2k miles the engine began surging while waiting at stop lights. The tachometer hits 1100 rpms then falls back to 500 rpms on an ongoing basis. I have been to 2 different dealerships a total of 5 times for resolution. The vehicle now has 48000 miles on it and the problem persists. The dealer refuses to pick up the cost of a rented vehicle while the car is being evaluated for further repairs. While waiting for a stoplight to change to green, the vehicle bounces forward on its own and the driver has to firmly press on the brake to avoid surging forward.
Jonas of Farmingdale NY (10/10/07) I bought my Hyundai Sonata GLS about a year and four months ago. It had 68,408 miles on it at the time of purchase. I also purchased a warranty protection plan for 2 years or 25,000 miles, whatever comes first. Three weeks after I bought the car, the transmission went. At the time the dealer was contacted because the warranty Co. wasn't compliant with hteir part of the contract. After wheeling and dealing, the transmission was rebuilt. I had to pay the $100 deductible and the tax. After that I didn't have major problems, until the end of August of 2007.
August 25th, my wife and I were driving home on the Southern State Parkway. There was quite some traffic (stop-and=go kinda thing) so we weren't at a high speed. When the person in front of me had to stop short, I stepped on the brakes, and the front right wheel of my car sunk, and there was a loud noise like metal scratching against the pavement . After I finally managed to stop the car without getting hit by another driver, and checking to see if my wife was OK, I got out of the car just to find out that my front right wheel was in an almost horizontal position.
After towing the car to the repair shop, my mechanic found out that the axle and the lower control arm broke because the engine cradle was severely rusted, and therefore there was no support for the axle and the control arm to sustain the weight and pressure of the sudden stop. Needless to say, I believe that my wife and I are very lucky to not have been injured, or to cause somebody else an injury. The repairs were costly, but I had to do it. I need the car to work, and we live in a place were the car is an everyday necessity.
But now, I need to recuperate the money put into it (about $4,300, including the body damage that I cannot afford to fix) because of somebody's negligence. I read online in several forums that unfortunately, I'm not the only one with the severe cradle rusting in their Hyundais.
My mechanic says that is a design flaw and I should contact Hyundai directly. But in his professional opinion (and I have a written statement from him) he also believes tha cradle was rusted well before I bought the car. In that case, we agree that the dealer should have either: A) not sell the car to us. B) inform us of the situation with the cradle and the problems that could arise from it in the near future, and leave up to us if we wanted to go forward with the transaction. I don't really know what to do. We still owe a decent amount of money on the loan for this piece of junk.
Because of all the problems, the value of the car has melted away. My wife and I just want the persons/companies/dealer responsible/s for this to reimburse us for our repair shop expenses related to this problem.
Michael of Potomac MD (09/29/07) I came out one day to find my brand new 2007 Hyundai Sonata with a completely broken window. The driver side window was completely beaded glass. I thought that someone had vandalized my new car. I called the police and the woman told me that there was no sign of foul play.
The officer pointed out to me that the glass had buckled outward. There was no dent ( which would occur if something had hit it). The only other explanation was a BB Gun shot at the car. She looked inside the car and found no evidence of this. She told me that she sometimes glass windows shatter when the glass is made wrong. I called the dealership and they told me that windows were not covered in my Bumper to Bumper Warranty, I called Hyundai of America and they said that the warranty in no way covers glass. I tried to explain to them that it was a manufacturers defect.
The police officer and woman in the glass claims department of Geico ensured me that it was a defect in the glass. So finally Hyundai told me to drive the car to the nearest Hyundai dealership so that the mechanics could check out the break. I tried to explain to them that if I drove the car that all of the beaded glass that was now sitting in the window frame would fall on my lap.
They told me that there was no way they could diagnose the problem without seeing the car. After spending most of the day on the phone I found a contradiction in what they were saying. If I did bring the car in ( which was impossible, with the glass in the window) and they diagnosed the problem, they still wouldn't pay for it because Glass is not included in the warranty. I thought I was crazy and trying to explain to people that my window spontaneously exploded. After seeing a Report on Fox 5 DC about glass tables shattering with no cause or reason, I knew there had to be a connection.
There was a woman who showed a bit of glass from her table that spontaneously shattered. It was the same shape of the glass that my window had broken into. I have many pictures of the window still in the frame completely shattered.
Bill of San Marcos CA (09/17/07) I bought a NEW !! 2006 Huyndai Elantra in Dec 2006 and I now have about 5,500 miles on this GAS HOG ! I am LUCKY to get between 20 to 22 MPG Driving 60% Freeway and 40% In Downtown Traffic Daily . I have NEVER gotten above 22MPG . The Dealer says the MPG will get Better as I get closer to 12,000 miles on the car . I contacted a Lemon Law Attorney and He told me there is NO way to Win a case for POOR MPG on any New car ,, even if the Company Advertises on TV that the Elantra should get 34 MPG on the Freeway Etc. Etc. Is that REALLY TRUE ????????? There are NO Laws to Help the BUYER Because the little Fine Print say you MIGHT !! get as much as 34 MPG on their NEW cars . DAM !!! I am Sick and Tired of Auto Makers being able to LIE !! on National TV and keep getting away with these DAM LIES Day after Day !! Can YOU Help ???
Cristie of Arma KS (09/04/07) In June 2006 I purchased a 2007 Hyundai Entourage. At 16,000 miles I took it to Frank Fletcher Hyundai in Joplin, MO to have chipping paint behind the sliding doors repaired. I was informed by Rich, the service manager at the dealership that it is a design defect in the van and therefore, not covered under my warranty. I contacted Hyundai warranty customer service and was told that I had to go through a dealership to file a warranty claim and that design defects are covered under my warranty. They said I need to schedule an appointment with the dealership so their regional warranty manager can look at the van and have it repaired. Rich at the dealership will not return my calls to schedule an appointment and Hyundai warranty customer service has not helped me to schedule an appointment or attempted in any way to uphold their warranty agreement. I am still calling the dealership to try to make an appointment. My only other option is to drive at least 2 hours and try another dealership.
Ofelia of Grass Lake MI (08/29/07) Transmission problem with my Hyundai Accent 2002 with miles 98,000 still underwarranty. Hyundai replace with a brand new transmission in June 27, 2007 bu Aug 25, 2007 the vehicle will only go reverse not drive. Hyundai cus svc told us to tow the car to Extreme Dodge. I recieved a call from the service dept stating that Hyundai refuse to replace the transmission because of out of warranty (100,400miles). This transmission that they replace was defective. Now I am being charge $2,960 to rebuilt due to hyundai's refusal to accept their defective product.. I need help.
Courtney of Grass Valley CA (08/22/07) I have owned my 2001 hyundai xg300 for a little over a year now and it seems to always have mechanical issues! Ive already had to replace the mass air flow sensor and as soon as i did that the alternator went out! Its transmission also has a mind of its own, sometimes it revs high and sounds angry and other times it wont go uphill, and sometimes it just jerks realy hard as if someone hit the breaks, and the CDplayer is always messing up, switching from CD mode to radio mode, sometimes it wont read CDs, sometimes the volume knob does nothing, ive tried to turn it up and it ends up turning the volume down,The A/C makes terrible sounds when i use it, the plastic buttons on the center console fall off, the headlights have fog in them even tho i have replaced them twice, its nothing but problems and i still owe $9,000!! I bought this as my second car hoping it would be more reliable than my first, im a 26 year old single female with two disabled parents who has to do everything for herself in life, and this car is a headache! I have read the forums about this car and i wish i would have read them before i bought the faulty thing, i cant afford this mistake this early on in life! Im sure there is not much i can do but keep putting money into it to keep it running so i can get to work untill its paid off, but i do appreciate your time for reading this.
Tim of Keene NH (07/04/07) I have a 2001 Santa Fe with 35,000 miles and I am being told that the front axle needs replacing; can this be with such little mileage? The car is in great shape and one look will tell you it has not been abused. If fact it still have its original tires. How can the axel just go and the cost of labor will be expensive. Can anyone advise me of my rights? Regards, Tim
Suzanne of South Pasadena FL (06/18/07) Purchased new Hyundai Sonata which has 5//yr 60,000 warranty on vehicle supplied by manufacturer. Finance officer and general manager reported to me at time of signing documents the warranty that comes with the auto will not really cover all repairs necessary. Used as an example that if the airconditioning system requires repairs covered by the warranty it will not cover the entire expense of the repairs and if the fluids need to be drained from the sytem the warranty nor the dealer will cover the replacement of the fluids.
Other examples were used and at that time I almost withdrew from the entire deal for the purchase. I was told about an extended wrranty program that would cover all expenses for a full 10 years or 100,000 miles. I reported that I do not trust extended warranty companies and was not interested. I was then told the company writing the policy is Hyundai and uses the name of Fidelity Warranty Services, Inc....
I signed for this service However when I returned to my home and after reading the fine print I saw there is a $100 deductible for each approved repair. And, after checking on the internet I also found that Fidelity Warranty Services, Inc. is NOT OWNED BY HYUNDAI! I also called Fidelity at 1-866-367-9040 and unfortunately could not get an answer to this question. Also, I was told that on this warranty program all I had to do was call a special 800#, a tow truck would pick up my car take it to the nearest Hyundai repair facility for repair with no out of pocket expense to me. In addition, I was told I would be put up in a hotel if I am 100 miles or more from home with Hyundai picking up the tab.
The fine print in the policy specifically states that I, the policy holder, pay for all expenses and then I hve to apply for reimbursement! The Hyundai employee totally misled me and I feel he purposely misled me. I have sent a separate e-mail to the sales representative at this dealership reporting this situation (the sales representative had absolutely nothing to do with this disception and was not involved in the sale of this policy). They also convinced me to purchase a special tire maintenance policy for $300 and when I received the policy the terms and conditions on the policy are absolutely nothing like what was described.
I have discovered this disception prior to any economic or physical damage. However, how many other innocent people who go through this dealership do not discover the disception in time. I purchased my car on June 16 and reported my cancellation on June 18 today. I have not yet heard from the dealership.
Leonard of Fishkill NY (06/12/07) This is about a 1998 Hyundai Tiburon. In 2005 I brought in to Healey, an authorized Hyundai dealer, complaining that the transmission seemed to be slipping. The car had about 21,500 miles. They diagnosed it as worn spark plug wires and needed tuneup. It seemed improved for a short time and then the same problem recurred, intermittently.
When it finally became consistent, about a year later, I brought it back. Now they acknowledged that the transmission needed replacement, and at 22,300 miles it would be covered by the 100,000 mile warranty. The day I brought it in for the replacement they told me that Hyundai would not pay for it because I had not had the transmission inspected periodically by an authorized Hyundai dealership.
I paid $2300 for the service and then went through the channels for customer complaints. Along the way one customer representative told me that it was not necessary to bring it back to an authorized agency for service. Actually, I was able to produce invoices showing the car had been at Healey two times before I complained about the transmission the preceding year.
To date: in February I was given the address above to send the invoices, attention, Debbie. I received no reply. May 6 I sent a follow up letter. Still no reply. Tried to find the telephone number for this address. Nothing seems to be listed.
I would like to see them reimburse me for my expenses. I would also like to see a class action suit brought against them. It appears it is warranted considering some of the other complaints that I have read.
Arthur of Owings Mills MD (06/12/07) My 2005 Santa Fe was taken in for service on June 8th and was returned June 12 after I called the dealership. I was informed that the warranty does not cover the cost of the repairs. I was also informed that I needed a cleaning for a throttle blade. When I told them the problem was a problem I experienced from day one they said this is what is required to fix it. I suspect that they were just trying to add to the bottom line. I called Hyundai Customer Care and I want to tell you what a crock that was. They said I declined the service the dealer said was required. I infomred them that this was a problem from day one. I did the round and round with the representative until I decided it was futile. This vechile was my second Hyundai purchase and my last. I will not buy another vehicle from this company. I made a mistake. I will not support a company that is not responsive in the least to my concerns.
Kevin of Neversink NY (06/09/07) Hyundai parts are outrageously priced. I thought I had a good deal with my new 2002 Hyundai. Never used the warranty service but now my vehicle has just over 100,000 miles. I blew a power steering hose & it was $250. My right front wheel spindle went & it was $1,000. Today I purchaeed just the center section of the exhaust because the flexible part (braided steel) popped a hole in it. That was another $1,000. I've had 4 cyl engines rebuilt for around that price. Ditch these hyundai's.
Lauren of Lakeland FL (06/07/07) Everything was going great in my brand new, paid for in cash, graduation present of a new car...until I saw that the dash above the air bag was cracked and bubbled up, looking as if the passenger side airbag could deploy at any given moment. On top of that my visor broke while pulling it down one day, and the first time it rained, I learned that my NEW car takes on water like the TITANIC! The dealership fixed the problem once already, but my car continues to leak and now needs to go back to the shop AGAIN to have a new dash installed and re-fix the link. All this while I go carless for days at a time since I am not due a rental nor eligible for one since I am only 23, and not due a loaner since I did not buy the car at this dealership. (I moved out of state). This car is horrible! Customer Service in both the local dealership and Hyundai Motor America (Corporate office) is definitely below average!
Lea of Conway SC (05/07/07) i bought a 2006 elantra. i was told the price was 15,000.00 later to find out on there own web site it was 13,000.00 ,my car with vin number . next was the only company that would loan to us was soverign bank and a mandatory 800.00 more state gap charge would be added.i went to 3 other companies to ask.our credit is excellent and any of these local comp would loan to us. and gap comes free with all 3. bringing us up to well over 15,000.00 and 50,000 warenty comes with this car we had already sign papers when the gm then added more saying it would cost extra for a warrenty to cover the rest of car. i thought i was buying a 2007 at this point for 15,000.00 when we found it was a 2006 .i said i wanted a 2007 and was then told my credit wasnt good enough. a 2007 goes for 15,000.00 whats the difference. next was my car is certified and by the window sticker part of that is plastic floor mats. when i asked about the mats i was told thats another 142.00 i would have to pay. ps there tv ads say no one pays retail and they deal with 26 differ banks even there ads our misleading. i cant even find a number or address to complain to hyundai i bought 4 of there cars and this is my 1st problem with them.
Nicole of Pittsburgh PA (04/20/07) One evening on the way to a friends house my airbag light, located on the dashboard of my 2004 hyundai tiburon came on for no apparent reason. It was too late in the night to call my dealership so I was planning on calling the next day. Keep in mind the my owners manual states on page 29, If the SRS SRI illuminates continuously when the ignition key is turned to 'ON' position, or after the engine is started, comes on while driving, the SRS is not working properly. That night when I was on my way home I stopped at a stop sign, and began making a left turn when suddenly my front passenger airbag deployed. The loud noise caused me to jerk my wheel to the left even harder and I hit a median that stood about 7 inches high. I've gone through the LONG (3.5 month) consumer affairs process to state my case. Of course the final decision was It appears that the passenger airbag would have correctly deployed in the collision seen by the vehicle. Ignoring the fact that there was no collision until the airbag improperly deployed. What happened to America's top warranty? I would also like to mention that I had an airbag deploy for no apparent reason out of my passenger seat in April 2005. At that time my dealership replaced the passenger seat airbag and backing, airbag module, and satellite sensor. I purchased a brand new car so I wouldn’t have to deal with unnecessary problems such as this.
Jon of Houston TX (04/19/07) i bought and paid cash for a 2002 Hyundai Accent in February 2002. The vehicle was regularly maintained and I had no problems until April 2, 2007. The timing belt went out while I was driving. I had it towed to my mechanic who said the spark plugs were burned and were hitting up against the pistons. He suggested it was internal to the engine and should be dealt with by Hyundai. I had it towed to the Hyundai dealership and ten days later they told me the timing belt had broken and had destroyed the valves, pistons, head gaskets, etc. In other words the motor was gone. While the car had 62,000 miles on it the owners manual said the timing belt should be checked at 60,000 mile which I failed to do. Since it wasn't checked the burden was on me and hyundai was in the clear. I've lost the car and am now faced with a bill for $380.00 for disassembling the engine;$200.00 for a rental car and $160.00 for towing fees. Not to mention the loss of the vehicle short of buying a new engine. My objective is to point out to any prospective buyer that whereas a battery might go dead you can get a new battery but it doesn't destroy your engine. Same with a water pump, fuel pump, alternator, etc. Hyundai sells a vehicle that allows the entire engine to be destroyed if this one item, timing belt, goes. Out of 20 people I've talked only one said he would think to check his timing belt at 60,000. Thanks, Jon Scott
I've not only lost a cr but to get it back it's costing me $800. Hyundai should advise prospective buyers of the expense they may face.
Michelle of Ephrata PA (03/26/07) I have a 2005 Hyundai Accent GT, I bought in Sept of '05, its now March of '07. When the problem started I had just under 17,000 miles on my car... my car wouldn't shift, or the RPMS would rev REAL high and the car would then jerk into gear... when I'd put it in reverse, and switch back to drive, I basically had to count to 20 until my cars gear would switch over.
It did that one day, and then didn't for another 5. So, one Sunday my car was doing this, Badly - so my boyfriend and I checked the transmission fluid to see if that was the problem, and the dipstick was bone dry... at 17000 miles.. ugh.
So, we were going to go to Advanced Auto parts for fluid, but it would have been closed when we got there. I stopped at a gas station and bought a quart, we put it in my car (under the rules, leave car running, keep it in neutral to check it... blah blah blah). So, the car ran 1/2 way decent again, but monday I called Savage to let them know my transmission was burnt out and I needed another one.
They asked me to come in. So, I dropped my car off and they told me it was a censor which was under warranty, but that my transmission fluid was over full and they had to flush it... which was $188.95... I called a couple of other places, they all told me the same price, so I told them to go ahead and do it. Of course, I picked my car up after they were all ready closed... hopped in... and what do you know, its doing the same exact thing as it was when I dropped it off. I called them back at 730am the next morning and talked to Gayle, the svc manager... told her what was going on, and also they overcharged me by $30. So, I took my car back in, they called a few hours later and said they'd be keeping the car... it needed a new transmission.
I tried to argue that I should get my $230 back b/c that obviously wasn't the problem, and had they really looked at the car the first time vs. hooking it up to a computer, and fixing what the computer said, they wouldn't be flushing my transmission, they would be replacing it, the way they are now. She came back with the fact that since I added extra fluid, that could have voided the warranty... and then they wouldn't have to cover it at all... F that! I was NOT paying for a new transmission.... But you can bet, as soon as I get my car back #1-it better run like the day I bought it and #2-i'm going back for my $230. This is crap.
Dealerships should not talk to you like you know nothing, and should not try and screw you over. I absolutly LOVE my car and would have had no problem buying another new hyundai once this one wears out. But to have tranny problems at 17k miles and then get screwed over when you try and get it fixed is ridiculous. You better believe, the owner vs. the svc manager will be getting a call from me when this is all said and done.
Linda of Kingston NY (03/23/07) I am the original owner of a 2000 hyundai elantra. i have done my routine oil chges over the last 7 yrs my car started every day and never smoked or any problems.recently it did not start right and then when it started the ck engine light came on.
I took it to hyundai and was told the motor was not good there was sludge in it i would need to produce copies of all oil changes, i took the copies there that i had.frm valvoline and some frm hyunda itself. they did not say to me that they did a compression ck and they said a rep was coming out to look at it.and they would call me after he did.well they called and said after looking at the car and removing the valve covers that i neglected it and they would not cover it .it only has 70,000 miles on it and i kept it in good shape and they want me to pay a 80 dollar diagnostic fee they just keep sayign i negletecd to do the required maientenence.
in addition to requiring me to pay the 80 dollars they voided all the remaining warranty on it and will not do anything to repair it.unless i pay for it.
Elizabeth of Corona CA (03/22/07) My 2003 Hyundai quit running. It has 64,000 miles. It was towed to the dealer who inspected it and gave me a bill of $1,628. I complained and asked that they have the factory review it for warranty coverage.
The Hyundai DPSM agreed to replace the Crankshaft Position Sensor ($99) but would not cover any other costs for labor or materials. I was advised that my repair bill would be $1,628 less $99. I complained and was told to call Hyundai Consumer Affairs. I did and, after being placed on hold for quite some time, was told by a very unpleasant young woman that she had spoken with the dealer and I was lucky the DPSM had agreed to cover the part. I asked to speak to a supervisor and was told she would put in a request for one to call me within 24 hours. I called back to the dealer and got the voice mail of Mike McElroy. I was told he was the General Manager. I left a detailed message and asked him to call me.
The next day I called other dealers in the area. Two dealers had given up their Hyundai franchises and could not help me. I got estimates from three others that were $330 + parts, $400, and $600 including the belts. Mr. McElroy called returned my call, I explained the problem. He said he could not help personally but would speak to the Service Manager, Jim Sams and ask him to call me. When Jim Sams called me I asked him to explain why I'd never received a written estimate and why there was a $1,000 difference between the price of the other dealers and his dealer. He told me I could take it to another dealer. He would have it prepared and I could pick it up any time.
I told him he was ridiculous. It's a motor vehicle, not a portable tv. He became extremely hostile so I told him I was not going to continue to speak to him and asked him to have the owner, Richard Michaelson call me. When Mr. Michaelson called he mirrored the hostility of his Service Manager. I asked him to explain the same question and he told me to get your car out of my dealership. We are not going to work on your vehicle. I said thank you and hung up. I have tried to contact Hyundai Motors, USA which is approx 30 miles from my home.
The telephone has been busy continuously. The supervisor from Consumer Affairs finally called and told me, again that I was lucky the DPSM was willing to cover the part. There was nothing further he could do to help me. I did a more extensive internet search, found an alternate number and called Hyundai Motors USA.
The person I reached took a message and said he would have a Consumer Affairs Representative call me. I told him I had already been through that and he said there was nothing else he could do. I called the owner of the dealer back and he told me I would have to get my car out of there right away because it was taking up space he could use to generate income.
I told him I would have to make arrangements and he said to give him the number of a tow company and he would make the arrangements.
Brenda of Mattoon IL (03/20/07) I have a 2003 Hyundai Elantra. I have had it in the shop ever since I got it, 7 times to be exact, for the airbag light coming on. I was told this last time that my dealer called Hyundai company and told them that they ran computer codes on it and the harness may need replaced. They have had this happen many times before to other Hyundai owners. Hyundai told my dealer to unplug and plug the wire 5 times and then wrap it in electrical tape. We are talking about lives here if that airbag just happens to not be working in an accident. My car is under warantee. It only has 38,000 miles on it. I even paid $900 for an extended warantee. This wiring harness costs them $1000 so they just want to tape it instead of replacing it. My family's lives are at stake with this and I think this needs looked in to.
Alan of North Fort Myers FL (03/15/07) I took my vehicle in because the check engine light came on. I previously had it checked at Autozone and they told me it was Codes PO747, PO743, and PO442. I had it checked the next day and it changed when I attempted to take it up to the dealer to have it serviced. It changed to PO732, and PO734. The first initial codes were stating that there was a problem with the pressure control solenoid in the Automatic Transmission.
I checked online and there was a recall for that Solenoid. The first set of codes were stating that it was electrical. When I took it there, I explained everything to them and even told him about the recall and he told me that there was no recall in his computer system for what I was explaining. I explained I got that information off of NHTSA's website and that was the reason why I was bringing it in.
Then, they checked it and he called me and told me that the service tech stated that I needed a new transmission and that they could not go by those codes I gave him because they were generic codes and were not accepted by Hyundai! I explained to him that, I was not an idiot, that I know it wasn't mechanical failure and it was electrical and I didn't need a new transmission. He stated, he could not respond to that Recall due to it not being in his system from Hyundai headquarters! I know he is lying and is just trying to get me to buy a brand new transmission.
Please advise and help!!!!!! Thanks.
Mat of Spencer MA (03/11/07) I had gone to Hyundai about breaks at 26,000 miles and was told the rotors were bad cause I didnt have the maintenance done at their service station throughout my owning the car to that point. I had the rotors turned and brakes replaced and started having all my maintenance done there so that if things occured they would be covered.
At 30,000 miles I had my car serviced and the brakes were supposedly cleaned and lubed which is suppose to prevent brake failure according to them. At 36,000 miles, roughly 3 months after the service, I had the car looked at and was told my rear breaks were completely frozen and my front breaks were 70% worn and my rotors needed to be replaced totally as well.
I called the head of maintenance, MR. Froman, and asked if this would be covered seeing they told me if I had service done regularly that the brakes wouldnt freeze and cause the extra wear. Mr. Froman asked me to come back in so he could look at the problem and less than 2 hours after his guy told my wife the brakes were frozen, he told me they were not, that they were just sticking from time to time and that the brakes and rotors were just bad and claimed all the responsibilty was on me. I brought the car to an independant brake specialist and was told that the rear brakes were indeed frozen and that they had to hammer the pads from thr callipers.
They told me that whomever said they werent frozen lied to me. All my attempts to contact Hyundai came on a deaf ear, and was told that Hyundai couldnt help me, that I had to deal with the individual dealership I had the car serviced at.The dealership did not help me at all, so I had to spend $450 dollars for new rotors and brakes. Since then, the paint has been chipping off my two front handles. My car is at 46,000 miles.
I looked and saw paint was covered to 3 years and 36,000 miles. Herb Chambers Hyundai is a very poor place with no intent on helping existing customers, unless raping them is called help. Mr. Froman lied to my face and when speaking to the GM at Herb Chanbers, seemed not to care at all about that fact. I am disgusted and will never buy a Hyundai again let alone any vehicle that Herb Chambers sells. I do not and will not endorse a company so filled with corruption and lies that they care about the bottom dollar and not the people anymore. I have owned 4 Hyundais in my lifetime and could not be more dis-satisfied with the way the dealership has treated such a loyal customer.
I spent 450 dollars to replace the brakes and rotors and countless hours on the phone with the dealership and Hyundai themselves with no help, just one person telling me to call another. I tried several times to contact people and got the cold shoulder every time. 450 dollars isnt alot of money and I could care less about that. I care more about the lack of loyalty and the lack of responsibility on the dealerships part to help me in any way.
Michele of Lincoln Park MI (03/04/07) I purchased my Hyundai Elantra new in 2000. This will be the 3rd transmission replaced/rebuilt in this vehicle since I purchased. This is an average of every two years. I can understand possibly rebuilding the transmission once during a 6 year timeframe, but 3 times is unacceptable.
The first time the transmission was replaced by the dealer in 2003 under warranty, the second time in 2005 (my expense), and now 2007 all with THE SAME PROBLEM (Drive is completely gone, slips into neutral from drive). The reliability of these transmissions should be investigated. These vehicles are reasonably priced but within recent years have been increasing.
I just want to protect other Hyundai owners to acknowledge potential major repairs later down the road if one of their major reasons for purchasing is for price. I also want to inform Hyundai that the reliability of this transmission is very poor. I understand that maintenance and repairs are necessary as a vehicle gets older, but 3 transmissions in 6 years is NOT product quality. I have maintained this car exceptionally well (scheduled oil changes/timing belt, water pump, alternator, brakes, etc.) and have never had problems with the engine to date.
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Annetteof Lodi NJ (02/15/07) I bought a 2006 Elantra in February 2006. I loved my car until recently. I have had the car in to fix the weather stripping that goes from the front windshield to the back, they need to order parts (again); on the highway this morning if I went over 40 my steering wheel shook back and forth, and the front end of my car jumped around - i had it towed to business above, they said was the balancing on the wheels.
I just had the tires rotated in December, should they have not balanced the tires at the same time? No they say, and they want $30 per tire for balancing. I don't think so. The check engine light comes on all the time. My sales person won't get involved, the service people don't give a crap how miserable you are - and to think I was there last week to trade in my car for a new car.
I DON'T THINK SO. My sales person wants me to recommend people to him - I DON'T THINK SO. I will never buy another Hyundai. They won't even come pick me up to go pick up the car - I have to find my own way. I am the only person in my home that drives. Now I must pay for cab fare.
I got to work late today, and will get in late again tomorrow. I want my hours missed paid for, and I want my balancing done free, and I want my cab fare back. This is crap.
Richard of Fresno CA (02/13/07) Well I took my 2003 Hyundai sonata in to have them check for a noise in the front end note it had a full tank of gas .well at the end of the day they called me to let me know they found nothing wrong with my car .and I could pick it up .let me describe my car I have spent up to $10,000 dollars in sound equipment and upgrades to my vehicle this includes wheels ,DVD navigation speakers ,ext and I belong to a California Hyundai club .so I go to get my car I sign the paperwork the service writer explains that 2 of the mechanics and himself drove it to check for the noise ..
I then go out to it and start it I noticed that it is at almost a half a tank of gas and the stereo comes on blasting me almost out of the car and my navigation has clearly been played with .I turn on my head lights and one of them doesn’t work upon inspection the headlight is broken .So I shut my car off and go back into the dealership to complain well the light was replaced the next day but I had to once again leave my vehicle there all day .Upon receiving a postcard in the mail about how the service I had received was I let them have it I explained I would never bring my 2003 sonata there again ..
Well I bought a 2004 Hyundai elantra for my wife from this dealership and it came with free oil changes .So when my wife came in to have her oil changed the service writer started yelling at her why are bringing your car in here your husband said he would never bring it back here .He upset her so much that she was crying just buy his threatening tones .well I went to pick the car up clearly upset and when they saw me coming they just sent me to the office to get the keys .
So I am in a bind here I have free oil changes and because of their rudeness my wife refuses to go near that place ... Im going to start buying Honda cars from now on .
Paul of Orange CA (02/08/07) Essentially, I'm just writing to add yet another voice to the chorus of complaints about Hyundai. My comment is general. They make a big deal out of a 100,000 mile warranty but when you ask them to follow through on that promise, it's not covered. This is crap, as the only reason a guy would buy one of their cars is cost and the warranty. You find people who love Mercedes or swear by Honda or would not buy anything but Chevy, but I doubt you find someone who loves Hyundai, or buys a second car from them by true choice - other than for cost, as mentioned. People should know they're a lousy company - with a crooked chairman back in South Korea, it appears.
I bear the cost of all repairs. It's BS. Last Hyundai I ever buy, or recommend. I will only be delivering bad news when the people ask about it.
Donnal of Palm Coast FL (02/06/07) On 10/28/05 my car failed to stop while parking at the doctors office resulting in me running through a fence and hitting a deck. I had the car towed to the dealership in Daytona Beach, Florida.
They advised that the brakes were fine. I paid over $1,000 to repair the damage to the property and the body work to my car was not repaired. I have had the car inspected at other mechanic shops and have been told that the brake shoes are fine. There have been recalls on the brakes for my 2001 Hyundai Elantra and on the airbag. I called the customer service number at their head office, and was told that my vin# idicates that my car is not one of them involved in the recall. In the mean time, on the internet, there are other stories of failed brakes.
I have two concerns, I am driving a car that may not stop when expected and cannot get it repaired. I paid for damages that were caused by someone elses negligence. What recourse do I have?
Nick of West Babylon NY (02/05/07) My 2002 Hyundai Accent has had MANY problems in the past. Very few they they honored the 10 year warrenty. I went to the dealership for a Tune up and it cost me over $400. I went home and didnt realize that now my brake lights stay on by themselves. After my battery drained, i bought a new battery and saw what the problem was. I brought the car BACK to the Hyundai Dealership the very next day and let them know the car left the dealership with the faulty break lights. They denied any part in it, refused to cover it under warrenty, and refused to fix it until i paid another $250.
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James of Rock Hill SC (02/03/07) Recently our family car, a 2005 Hyundia Tucson GLS was damaged in an automobile accident. Fortunately no one was hurt but the front bumper was torn away for the vehicle as a result of the accident. Our vehicle has been waiting to be repaired with the Arnold Palmer Cadillac Collision Center in Pineville, North Carolina for two weeks. It has been reported to me that the hold up in getting our vehicle properly repaired in a timely fashion is due to missing parts from Hyundia Motor America.
Beth of Brackenridge PA (02/01/07) Purchased 2003 Hyundai Sonota brand new in 2003. I month later the radio was defective and had to be replaced (covered under warranty) 3 years later with 9,000 miles the battery was dead. Replaced the battery at own expense. 3 months later the battery was dead again.
Had to have car towed to dealership where I had to purchase another battery($136) before they would even test to see what the problem was. I was told there was nothing electrical wrong with the car. At this point, the car only has 10,000 miles and should not be draining batteries! I said there has to be something wrong. Then they decided that it was a DEFECTIVE RADIO(??? wasn't this replaced when I first bought the car???) that was draining the battery.
They will not replace the radio because the warranty was up at 3 years! So now I am out a radio and 2 batteries on a car with only 10,000 miles. I will NEVER purchase another Hyundai again! I have a Toyota with 201,000 miles and I haven't had nearly the issues that I have with Hyundai!
Jody of Owatonna MN (01/02/07) 2002 accent transmission went out had to tow it to rochester 45 miles away closes dealer. they tell me that my oil changes and car maintain. was not done by a hyu. dealer so the warrenty is no good all the oil changes say tran. good also on the hyu website when looking this up it says trans. change fluid if Needed mine was not needed according to all the oil change places I went to I have changed my oil when I was suppose to since I have had the car. now they won't honor the warrenty 10 years or the 100000 miles I am the only owner
I will have to pay for this myself still at the dealer lot
Robert of Egg Harbor City NJ (12/21/06) I purchased a 2007 Santa Fe on October 27, 2006. After driving it for two days I noticed that the Heat/AC was not working properly the exterior temp indicator would start at 68 and goup to 140 then back down and start over. I took the car back to Sport Hyundai Dodge were I purchased the car, they checked it out and said that the sensor was bad and had to order it.
It came in on Oct.31st. and was installed on Nov.2nd. When I drove out of the dealership the exterior temp indicator started at 68 and went to 140 again. I returned to the dealership and they made a call to the technical department who told them it was a short somewhere. I set up anappointment for Nov.27th. since I had to go out of town. I took the car back on the 27th. they did not have a loaner so I waited for six hours until they said they found the short and fixed it.
The car worked fine until today, I have been away for eight days, the temp indicator started again 68 to 140 and the interior temp is hard to control. I went to Sport Hyundai told them the problem is still happening and that this will be the third time they are going to fix the problem. I have an appointment for Dec.27th. at which time I told them I want a loaner car and that they are to keep my car until the problems is fixed. This will be the third attempt.
Gloria of Mobile AL (12/19/06) My daughters Accent has been to this service department on a regular basis's the dealership should know its history since it has performed a lot of the service. she doesnt take it to them for oil changes because they are to expensive and frequent. The problem began when the vehicle stopped on her and would not move even though the engine was running. she shut off the engine and called to have the vehicle towed to the dealership and they determined that the transmission had to be replaced. We were told at first that it was not under warranty, then later that it was covered.
Later in the week they called and said that the engine had a low end knock in it. (probably rods) as per Mr. Burns and that the manufacturer said they would not fix the problem because the car showed signs of lack of maintenance.i.e. oil changes,determined by Mr. Burns who said that if my daughter could produce all of her service records for oil changes from the day the vehicle was purchased then maybe the manufacturer would repair the vehicle.My husband and I have new vehicles 2004 and 2006 we change oil every 3000 miles sometimes before and we do not have every receipt save showing proof. most receipts are printed with vanishing ink anyway.And i know this vehicle is serviced regularly also.
She has recent receipts showing that the vehicle had been in the same service dept. notlong ago when the check engine light came on.They said A sensor was changed.Why was'nt the engine knock noticed then? sounds to me like incompetence or negligence.My daughter would always take that vehicle back to the Hyundai service department anytime something went wrong and would pay for it to get fix, because even from the beginning none of the problems were covered under the 10 year, 100,000 mile warranty.
My daugther has lost her job for tardiness, which could not be avoided because of lack of transportation to get her and her baby to school and work. The warranty does not provide for a rental while the vehicle is being repaired and her insurance will only give a rental in the event of collision or theft.My husband and I both work and felt helpless that we could not do more.It has really affected my daughters mental state and livelihood. she had to have this car when she saw it and now it has become a liability for her.
David of Charleston WV (12/06/06) We bought a new Hyundai Accent in 2001. At 103,520 (3520 miles after the expiration of america's best warranty) the transmission failed while the vehicle was sitting still. Prior to the sudden spontaneous failure of the transmission, the transmission showed no signs of wear. As it turns out, hyundai has a TSB out for that model because the transmission controller sometimes will slam the transmission into gear when the shift lever is moved.
In this case, the transmission will not go into reverse, 2nd or 4th post mortem because one of the snap rings holding the gearsets together has likely broken, according to a local mechanic, who seemed way too familiar with the removal procedure for that particular transmission.
Hyundai uses plastic snap rings to hold its planetary gearsets in place. These snap rings become brittle over time, at which point one good mis-fire or stutter from the engine is all it takes... As an additional note, the manual transmission in the same model car uses similar plastic junk to hold its synchronizers together. After a few hundred thermal cycles, one good dump of the clutch often causes the transmission to fail. Hyundai told me that since I have not had my transmission serviced by Hyundai every 30000 miles ($200 a pop), the warranty would not apply anyway.
This despite the fact that I have personally serviced the transmission using the same procedure with Hyundai's special $7.50/quart (x16) tranny fluid, and the transmission pan is virtually immaculate (almost no metal shavings).
Hyundai will not accept responsibility for the premature failure of its automatic transmission, even though the problem rests with the combination of poor control software (sudden hard shift) and sub-standard hardware (plastic snap-rings). The service managers at two Hyundai dealers in West Virginia both indicated that 103000 miles is pretty good and not bad for a Hyundai accent automatic transmission. The repair cost is $1500 at a local garage, $2200 at Hyundai. I also found out that you can purchase remanufactured transmissions that use all steel snap rings, better clutch packs, etc, but the cash n' carry price is about $2000 for this model. Installation requires 8 hours labor.
John of Bayside NY (12/04/06) Hello I have a new Hyundai Sonata with the 4 cylinder engine.The fuel tank is a design flaw.When it has over 3/4 full it sloshes and makes alot of noise. the front suspension at low speed make a bumping sound over slightly bumpy roads. it soulds like a old Chevy with bad shocks.A few dealers, Hyundai COnsumer affair and the factory rep say it is normal. there is no fix.So much for the advertising hype and owner satisfaction and quality.I'm stuck no where to turn on these issues. John
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Joel of Ballinger TX (12/04/06) I was on the highway and had driven aproximately 18 miles when my car turned off and the check engine light came on. I pulled over and noticed steam coming from the hood of my car. I waited a few minutes and then lifted the hood to find the steam coming from the overfill tank of the the radiator.
I purchased a new tank, new radiator hose, and a new thermostat from a Hyundai dealership. The parts were installed by a local mechanic, but the engine still overheated. After it overheated the first time, there was a knocking sound. I then had to put the car on a trailor and haul in 60 miles to Abilene, TX so that a Hyundai mechanic could check the problem. I was later told ($500 later) that the engine was filled with oil sludge and it could not be rebuilt. I had the option of purchasing a new motor for $7000.00 or a used motor (aprox 42,000 miles) for $4200.00. This included the labor costs to install the motor. The warranty was expired since the motor had 122,000 miles. I guess my point is that there was no way of preventing this from happening since there was no warning given to me regarding the overheating of the engine. I purchased the vehicle new in November 2002. Most of the mileage is from traveling highway miles. I changed the oil every 3000 miles.
Allen Mccready of Bethel Park PA (11/30/06) My city (suburbs) mileage on my new 2007 Hyundai Sonata v6, according to the car's own average mileage readout, recently hit an unbelievably low 11.1 miles per gallon. The car has 767 miles on it. Immediately after purchase in mid September, I drove it 400 highway miles at 23.x mpg. The rest of the mileage since then has been mostly suburbs (not city commuting). Surprisingly the average mileage readout went up and down around 21.x just before I filled the gas tank and then reset the mileage display about 2-3 weeks ago. The mpg readout then dropped almost immediately. It just rebounded to 14.9 after a 20 mile trip at 45-50 mph then started falling rapidly again.
The window sticker says this car should get 20 mpg city and 30 highway. The average mph trip computer readout is 29, with few stoplights and little traffic. The air conditioning hasn't run for weeks. I carefully drive the car to maximize gas mileage to no avail. Obviously the car's mileage readout or the engine or both may be at fault. I have located my gas purchase receipts and will double check the mpg at the next fillup. I expect substantial resistance, when I try to get Hyundai to address the problem. However, my mpg is at least 1 order of magnitude worse than the poorest mpg reported on the autoboardz.com Web site. I also noted several postings reporting BETTER than window sticker mpg, e.g., over 30 hwy.
Obviously, something is wrong. I have a 4 cyl 1997 Toyota Camry, which consistently gets 28 mpg in highway driving between DC and Pittsburgh. That driving covers lots of mountains, air conditioning, and does NOT involve any coddling to conserve gas. I also have a 302 (smallest) v8 cylinder 1991 Ford Econoline 150 Van, which I thought was terrible on gas. However, it is not much worse than this 2007 Sonata v6. ANY suggestions, especially how to get Hyundai to fix this, would be appreciated. Otherwise, this car will sit in my garage, because I can't afford to sell it (who would buy it without big $ loss to me) or drive it. Where is EPA enforcement?
Obviously the EPA mileage rates auto manufacturers get to post on car windows sells cars to trusting souls such as me. Since there appears to be no enforcement by EPA, to me this makes EPA a partner in major consumer fraud. If perhaps EPA is afraid to take on those manufacturers, what chance does the individual consumer have?
Eric of Charlotte NC (11/28/06) I started to have a loud clanking noice coming from the engine. At no point in time did the engine light or oil light come on so when I took it to the dealship they told me that there was a build up of sludge in the engine the caused the engine to break a rod. They told me that the engine needs to be replaced and that it was due to lack of maintenance or bad oil. I provided them with records of oil changes but they will not honor my 100,000 mile warranty and offered to replaced the engine for a cost of $2500. The car is a 2003 Hyundai elantra and has 68,000 miles on it.
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William of San Marcos CA (11/14/06) I recently bought a NEW !! 2007 Hyundai Elantra GLS The Salesman told me the Passenger must weigh between 50 to 60 pounds to activate the Front Passenger Air Bags System . But last week I found out that the weight limit for the passenge must be OVER 90 pounds . I was also told there is NO way to fix this problem . I also got a Service Bulletin saying this problem is on the same car for 2004 , 2005 and 2006 Hyundau Elantras .
Wendy of Broadalbin NY (10/26/06) I bought a 2002 hyundai accent new. I took care of everything but at 89,000 the transmission burnt up. Hyundai would not honor the warranty. Now there was no warning everything was fine it just went. I've had alot of cars over the years never has a transmiision just gone.They claimed the transmission was black and had never been changed. Well if a transmission burns up what color would the transmission fluid be.even if it had been changed the week before. You don't have to be a mechanic to know that. I will never buy A hyundaii agian . Whats the sence of having a 100,000 mile warranty if they don't honor it. Who's even heard of a transmission going at that mileage?? Except on a hyundai.
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Kina of El Cajon CA (10/24/06) I drove my 2005 Hyundai Tucson to the service department on October 16th and spoke with Mario. I informed him of the vehicle cutting offwhile trying to start, accelerating high while sitting and the check engine light was on. The dealership gave me a loaner car in which it had less than 3/4 tank of gasoline. The dealership kept my vehicle for two days. Mario called me at work informing me that the vehicle had a diagnostic check and all he could say was that it is possible to have some bad gasoline. He said he would investigate again and called me on October 18th stating the vehicle was OK, and nothing was found to be wrong. I left work early both days October 16th and 18th. The next day on October 19th, I had problems again with starting the vehicle. All this time while the vehicle was in service, no gasoline was pumped and no gas treatment was poured into the tank. The evening of October 19th while leaving from my part-time job, I had problems again with starting the vehicle at 10pm at night by myself and no one was around to assist me. I drove the vehicle back to the dealership on October 20th leaving from work early again. I informed the service department I am filing a formal complaint. I was so angry of what I have gone through. My vehicle was just repaired by this same dealership on October 5th due to the fuel pedal balancer breaking off falling to the floor of my SUV. Not only did I miss time off from work, but I paid $59.99 plus tax for a fuel system cleaning that could had been done at the dealership for a vehicle that is under warranty. My vehicle only has over 21,000 miles on it. After this experience I would not want to take my vehicle back to Frank Hyundai's service department. This place is a disappointment and a headache. In fact, if I could afford it the vehicle would be traded in for another vehicle. This will probably be the first and last Hyundai I will ever own.
Camille of Washington DC (09/26/06) On Sunday September 24, 2006, I was driving my 1999 Hyundai Sonata and noticed the speedometer on my car working sporadically. A few moments later, the wheel pulled to the right and started to spin out of control. Fortunately I was able to gain control of the car but couldn't move any further. I inspected the damaged and notice the wheel was off of the axle. I had recently had a wheel alignment yet the steering wheel was still off. I presumed it was a mistake by the repair shop that performed the alignment. I had the car towed to College Park Hundai. The service representative informed me that the axle had broken from the engine cradle. He went on to say the engine cradle was rusted out and this is why the axle came off. He suggested I get a new car since repairs would be at least $1400 for used parts and $3000 for new. I had been taking my car to College Park Hyundai for service and maintenance since 2001. I am befuddled as to why I wasn't informed of the rusted cradle at any point in 5 five through various repairs and service.
Christine of Omaha NE (08/14/06) We bought a used 2000 Hyundai Elantra for our daughter. We had the car 1 day and the driver's window refused to go up. We replaced the motor then the power locks stopped working. Had the car in the shop for the 3rd time. Was told nothing was wrong with it. Drove the 6 miles home and the window would not go up again. The mechanic is either lousy or the Hyundai is.
Errin of Newark OH (08/13/06) I purchased my 2000 Hyundai Sonata new. It has been garaged 95% of its life and gets washed regularly. Last week my husband felt it pulling to the side and after further inspection realized the front right tire was leaning in at the top. The entire engine cradle has rusted out! The car is no longer safe to drive and no one seems to know what might have caused this. The car has 68,000 miles on it and has never had water damage. Hyundai, of course, is not taking any responsibly for this defective part. I have no idea where to go with this problem so we will be involving an attn. Can you please send an email shedding some light on how or why this would rust out and what our rights are or how to proceed.
Danny of Aynor SC (07/10/06) On 3/31/06 our car went up in flames sitting in the driveway. The key had become stuck in the ignition the day before and smelled funny while running. We suffered a total loss but can not seem to find out if there has been any problems with this model or any reports. It was a 2000 sonata. Please help us find out if there was a problem with the manufacturer. We had only a few payments left and after it was totaled and paid off we only got a little more than $100.00.
Jennifer of Bulrington KY (07/05/06) Please Hyundai; Honor your HPP Warrantee! I bought a Hyundai Santa Fe before I got married, and have had some problems regarding my extended warrantee. It began when I first purchased my car one August weekend in 2002. I signed a bunch of papers with an agreed-upon interest rate and happily drove off with my new car, leaving my old car on the lot as a trade-in. On the very next Monday I received a call from the dealership saying that the bank I was supposed to be going through somehow fell through (no reason was given).
The salesman said not to worry, and that he had me all “fixed-up” and got me financed through another bank. He had the new contract waiting with every signature line conveniently high-lighted. He did not point out that the new interest rate was higher than the first, and that the payments were now stretched out over six additional months! These were not the terms I had agreed upon when I bought the car. It was also not the third day yet following the business transaction. When I said to forget about it and that I wanted my old car back, they shuffled my fiancé and me into an office. That’s where we renegotiated the price of the car (to off-set the new interest rate).
That’s also where we purchased the extended HPP (Hyundai Protection Plan) Warrantee which extended my “bumper-to-bumper” coverage to 100 thousand miles. Later on Hyundai made amends for overstating the power of my car by offering different warrantee products. I opted for the 120,000 mile extended power-train warrantee because I already had the bumper-to-bumper coverage to 100,000 (one of the other settlement options). As it happens, beyond the 60,000-mile mark (at about 72,000) my car required a service beyond the maintenance schedule that my car had to date enjoyed. The dealership told me that I was out of warrantee (beyond 60,000 miles).
Four years after purchasing my car and the HPP, Hyundai had no record of my extended warrantee. When I called the Hyundai Customer Assistance Center regarding my missing HPP enrollment, the representative could issue me either a warrantee card, or any sort of proof that my car carried the HPP. She told me that the only proof I had was contained in the original purchase contract on the car.
She did give me a file number referencing my problem. (I did find a copy of my HPP contract following that phone call, and contrary to what I had been told on the phone, the contract does in fact, have a number!) Meanwhile, at the dealership/shop where my car was being serviced, the computers were “down”, but finally we got it straightened out. I had to sign an affidavit and submit a copy of my driver’s license when I picked up my car, but at least it was covered, right? That brings me to my motivation for writing this. About a month after my car was serviced.
I received a call at work from the Hyundai Dealership which performed the warrantee work. They said that Hyundai (The BIG Hyundai, not the dealership) was demanding a copy of my marriage license or they would not (will not) honor my extended warrantee. They want a copy of my marriage license, and a brief note explaining why my name changed. My name changed from my maiden name to my maiden name hyphenated with my husband’s name. (My driver’s license reflects that name change.)
The IRS believes me, the Social Security Administration, the Kentucky State DMV and my employer believes me, but Hyundai doesn’t believe that I am now (hyphenated) who originally purchased my car, and it’s extended HPP warrantee. Hyundai never told me that I would have to disclose this sort of information upon getting married, and having my hyphenated.
I can send my marriage certificate in, but I do want their request in writing, because first of all this is the first I have heard of such a policy. I re-read my contract, and I could find nothing indicating that I might have to submit this personal information. When I asked the Hyundai Customer Assistance Center if they could put this request in writing, they declined stating that it would be “not possible”. When I asked to whom a lawyer might be able to talk to get the request for this information in writing, they said “Hyundai Legal Division”, but they had no contact information. They could only suggest that I “do a search” to find that information. This would not happen to man simply as a result of marriage. As a result, a female has to do more work to exercise her right to use of this product than a man.
James of Fletcher NC (06/13/06) I have a 2002 Hyundai Accent GL with 90,000 mile on it. This car comes with a 100,000 mile warranty on the engine and transmission. On 6/11/2006 the engine went out in the car I had it towed to the dealership I bought it from Hunter Hyundai in Hendersonville NC. They have gone out of their way to find every reason not to honor the warranty.
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