Hyundai Reviews

DON'T ever lease or buy a HYUNDAI. The WORST customer service in the world. We have had electrical problems for months, the dealership said the car isn't safe to drive and that we have to deal with corporate. We get a case manager from corporate and she doesn't respond. It's been over 3 weeks. UNACCEPTABLE!

I thought their customer service is gonna be great not so. Had a car less than a year. Was washing it and the paint just chipped off. They will not help with the chipping. Already had to replace my battery. This car is not gonna make it long. I got ELANTRA hybrid.

In 2025 I purchased a Hyundai Kona. On 6/14/2026 I went to the grocery store and when I returned to my car it wouldn't start. I had to contact Hyunda Roadside Assistance three times before my vehicle was towed to the local dealership. That is when the fight begain with getting a loaner vehicle. I had to contact customer service and was told that I would have to pay out of pocket for a loaner vehicle and my vehicle was under warranty. As time went on the news kept getting worse and worse. It seems the BCU {vehicle computer} had died. I was told at first that it would take several weeks then about an hour later I was contacted and told it would be 9 to 12 months before the computer could be replaced.

I contacted corporate for an issue with a dealership. I was told they were “escalating” the case and that someone would contact me within a couple days. After several days I had still not received a call. I contacted customer service again and was told the case manager would call me tomorrow. No call. I have not heard anything for 3 weeks but every time I call customer service they say the case manager has left messages. I called again today and was told the case was closed! I asked why and she put me on hold and then after a few minutes she hung up on me. Never again will I buy a Hyundai! Worst customer service ever!

First time buyer of a 2026 xrt Tucson AWD. And I wish I never did!... Bought it from the dealer in paducah kentucky. Upon test driving it I noticed that the car "wanders" left and right in the lane while underway... First thought it was that stupid "lane assist" enabled.. It was enabled but I turned it off.... and the forward cruise control distance monitor as well.. Nothing are off.. Road test again with the salesman and car porter and they both said "this is not right"... Still wanders on ANY road, any surface.. all the time...

If only I had known. I mistakenly thought Hyundai had a good reputation. I purchased my 24 Santa Cruz off the showroom floor. AT 16,000 miles, it should not know what the inside of the Hyundai repair shop looks like but has been a very frequent visitor! Tonneau cover broke immediately. Hyundai repaired it but with very little faith in the company, I am afraid to even try to open it. 95% sure it doesn't work. Vehicle has been in 3-4 times for rear shocks. Read this again...16000 miles and this is its FOURTH time in for this same issue.

Back seat folds up forward or may fall completely back while occupied and seat belted in. No word back from Hyundai after 6 weeks. ALSO, I now no longer have capability to auto start etc from phone app unless I pay 200.00 per year for a subscription. Time to go back to Chevrolet. Nothing was mentioned about a subscription program when I purchased car in 2023.

What a waste of my time. Had issues with my driver door and hearing wind blowing through it. I’ve been to Hyundai dealership in Racine wi 5 times 3 times to have a door part fixed on and an additional 2 times because they didn’t have the parts at the service area but they were at the warehouse but no one able to go pick them up. I have a 2025 Santa Fe with 38,000 miles on them and dealer states they need to be replaced. Tires are good for 65,000 tread but they are not under warranty. Contacted the consumers affairs for Hyundai. What a waste of my time. She was useless. If I could sell it I would. Don’t get sucked into buying from Hyundai. It’s a money trap.

I bought my first Hyundai Tucson 3 years ago and recently traded up to a 2026 Tucson. The salesman, Terry ** sold me both cars. His customer service and attention to detail were unsurpassed. Terry is a real pro and a real asset to Southern States Hyundai. My only complaint was that Hyundai Corp. changed the location of the speed and lane controls to the left side on the steering wheel, while the right got all the phone and voice controls, just the opposite of my 2022 version. Otherwise, a great salesperson and a great car.

I would give zero stars if that was an option. I bought a new Santa Cruz in February, needed a repair done to the back door so I took it to the collision center. They have had my truck for 2 months and counting because the HYUNDAI manufacturer has no idea where the part is or when it’s coming. My emails and calls are being ignored by my “claims manager” handling my case & I am suppose to just keep figuring out how to get to work with no vehicle and absolutely zero answers on when I’m expected to have one. I will NEVER buy Hyundai again simply for how terrible the customer service is! Mind you this is for a brand new 2025 vehicle, how do you not know where a part is for it?

This is the worst dealership / Hyundai I’ve ever dealt with. I’m 70 years old. I’ve always had Ford trucks. I bought a Hyundai Santa Cruz. Had nothing with problems with it, the first three years they give you free everything ie maintenance but after that, the dealership just kills you. They bill you exorbitant prices, my left breaker light went out. They wanted to charge $400. It wasn’t on our warranty. I went to my local mechanic. It was $20. Then my tires went out 15,000 miles. They didn’t help me, then my AC went out under warranty five years 6000 miles. I had 28,000 miles.

I leased 2025 Ioniq 6 SEL AWD and experience with it is poor. Have to be rocket scientist to even drive it. I only driven it 2 times in year other than my husband drives. Paint peeling by back with window. Nothing has been done about it. They so called fixed port door but glue leaked all down side and all they did was wipe it but still sticky and eventually that paint is gonna start peeling. Thought I was getting a good deal but feel Hyundai dealer ripped me off with broken words to say.

Biggest mistake of my life buying a Hyundai... from the so-called "dealership" I bought this lemon from, to the dealership servicing the recalls I was never notified about to the faulty oil gasket that needed to be replaced and caused the leak, to the oil filter housing needing a complaint escalation. I wouldn't recommend Hyundai to my worst enemy. This company and my car was a mistake doing business with. My car that my wife drives with a 5, 4 and 3-year-old. Never again. Nissan and Toyota from now on. Dealership passes the buck to Hyundai, Hyundai passes back the buck to the dealership. Meanwhile, I'm the one at risk and costing me money to maintain a lemon. Should be ashamed of yourself from Fountain Valley to Seoul, SK.

I thought Hyundai would be better, especially since the fact that they have the best warranty in the industry, but all they ever do is charge me for anything and now that my car has a fire hazard recall number 209 Hyundai will not give me a loaner car Hyundai will not give me a new car and they would not allow me to trade the car in anywhere. They’re telling me that I have to keep it parked away from my house but it’s OK to drive. This is unacceptable. I will never buy another Hyundai and I can’t wait to turn these in the car ride horribly and they always have issues and they charge me constantly for every issue that it’s ever had. Not one thing has been covered under the warranty.

My experience with Hyundai Customer Care regarding my 2017 Sonata Hybrid was mixed. On the positive side, they were responsive in opening a case, documenting my concerns, and assigning a representative from National Consumer Affairs to follow up. However, the disappointing part was learning that Hyundai Customer Care had very limited ability to assist when the issue involved incomplete follow-up by an authorized dealership after warranty service. Even after multiple documented attempts to contact the dealer, I was ultimately advised that the matter was strictly between the customer and dealership, despite the dealership being Hyundai-authorized.

Never again will I lease, much less purchase, a Hyundai. The battery of the brand new car I leased died on me after just one week. Then, when I got a flat tire, the AAA service was terrible. The vehicles have no spare tires (ridiculous!), so you are forced to call a tow truck. Lastly, I got let go from my job, so I called Hyundai to request a courtesy extension on my pay; the rep kept asking when I could make a payment and said he could push the payment for only 10 days. He was insistent on having me confirm when I would make a payment. Before Hyundai, I had 4 leases with VW. I regret changing brands.

Do not buy a Hyundai! I agree with all the other reviews and wish I read them before buying a 2025 Palisades. Since purchasing my engine light has come on 3 times, plus 3 recalls, and the latest is my gas nozzle is rusting and my leather steering wheel is fading. I have had this car in the shop more than all the other cars I owned combined! Hyundai will not cover rust or the steering wheel as it's older than 12 months! But will fix for $2k. Additionally, every time I bring the vehicle in, they want to replace the air filters, brake fluid and rotate tires. I don't think I ever replaced filters or brake fluid before 50,000 miles. When there is a warranty fix, they always start by saying it's not covered and I have to argue to get it covered.

Have been trying to get a sunroof repair ever since October. I have a 2025 Hyundai Tucson Hybrid and one day it just decided to not work. I have brought it in 4 times and the issue has STILL not been found or resolved. Very disappointed in the service I have gotten, and will not be repurchasing a Hyundai ever again!

Be careful shopping here. They are liars and crooks. Bought a new 2025 Palisade in June of 2025. It has stopped while driving it three times now. It’s been in the shop twice for about a month. It is a lemon. They keep saying they cannot get it to duplicate the issue. They act all nice but they do nothing to help. I can track the miles they put on it and it’s mostly been sitting in their lot. We brought it in with a small crack in windshield and then we picked it up and the glass was completely cracked. They would not fix that either. This is all happening while my son is going through chemo. So driving a car that’s dangerous an hour each way. They don’t care! Corporate Hyundai also didn’t care. Had to hire a lawyer. Kami in service will pretend to be nice but it’s fake. Beware.

Buyer beware. The Hyunda corporation... Does not stand behind....that bumper to bumper warranty they talk about.....well it's not true. You get a 1 year manufacturer's warranty on wokmenship and defects....that's all no 5 year 60,000 mile bumper to bumper warranty at all. They don't care....all they care about is your money....So go take your Very hard earned money and look elsewhere....for a new car or SUV....a billion dollar company that don't back their products. Or car about their customers....A very unhappy customer....very unhappy....never again.....just beware.... Don't be taken in....