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Hyundai

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Hyundai • Brakes • Stalling • Transmission • "Just Everything" • Airbags • Engine Failure • Fires • Sludge Problems --- News • Lawsuit Says Hyundai Airbags Fail to Deploy • Feds Step Up Rusting Hyundai Investigation • Feds Study Hyundai Airbag Failures • Feds Investigate Suspension Failure in Hyundai Santa Fe • Rusting Hyundai Sonatas Prompt Federal Probe • NHTSA Probes Hyundai Air Bag Failure • Hyundai to Tap U.S. Sport Sedan Market • Hyundai Drops Back Into Minivan Market • Hyundai Drops Out of Minivan Market • Airbag Problems Plague New Hyundais • Hyundai Offers $85 Million to Settle Horsepower Suit • Hyundai Aces J.D. Powers Survey • Horsepower Overstated

Hyundai got a lot of good press when it extended its drivetrain warranty to 10 years or 100,000 miles. But those who owns these troublesome little rattletraps have many tales of woe about the warranty, not to mention the transmission, the engine and just about everything else. On top of that, the company now admits that it overstated the horsepower on more than a million Hyundai and Kia models.

More recently, Hyundai and Kia raised eyebrows when they finished unexpectedly high in the J.D. Powers Initial Quality Survey. The Powers Survey is highly regarded but perhaps "initial" quality isn't the problem? Check the complaints listed to the right and judge for yourself.

Here are a few recent arrivals:

Jessica of Shrewsbury, MA September 21, 2008

Jessica of Shrewsbury MA (09/21/08)
2000 Hyundai Sonata w/ a rusted front end

I have a 2000 Hyundai Sonata that the sub frame has rusted through. I drove over a pot hole and my front end is now resting on my tires. Thankfully I did not cause an accident.

Melissa of Houston, TX September 18, 2008

Melissa of Houston TX (09/18/08)
I was having issues with my manual transmission, the clutch was not engaging into gear. I droped off the SUV and they called later that day stating that there was NOTHING wrong with my SUV. They told me that if I get a transmission flush that will help my shifting issues. So I said if you think that will help, then OK. I also authorized an oil change and rotation of the tires. They did not finish the car the first day and then never even bothered to call to tell me the car was done. When I got to the shop they then told me they did find the cables lose and it was fixed under the warrenty. They NEVER told me this on the phone. I would have never had them do any work on the car. I looked in the owners manual on the dealer suggestion when I called to complain. They were rude and said that it needed it. I looked in the manual and under the section for manual transmissions it is never changed, only inspected! I feel that because I am a woman they could take advantage of me.

Tammie of Livonia, MI September 18, 2008

Tammie of Livonia MI (09/18/08)
My 2001 Hyundai Sonota's subframe has rusted out to the point it requires replacement. I found online several articles that pointed to the fact that there is an active investigation (NHTSA Number PE08029)that reports 40 knowed known failures.

The repair costs will substantually lower the value of the car for trade in or will cost almost as much as the car is worth to replace.

Catherine of Kimberley, OTHER September 16, 2008

Catherine of Kimberley OTHER (09/16/08)
I purchased a brand new Hyundai Elantra 1.6 in June 2007. I drove it for approximately 8 months without any trouble. I then noticed a faint noise which grew more prevalent as time went by. Sounds like gearbox noise. Took the car to the service dept. The local mechanic took the car for a test drive and heard the noise. Tried to determine where it came from but could not. He, however, confirmed the presence of the noise/sound. Sounds like faulty release bearing or whatever ..... It is a worrying factor. We are going on holiday in December and I would hate something major to happen on the road. I would not be happy if the mechanic fiddles around, not knowing what the cause is and in the process causing further damage. I am an estate agent and often drive clients around and show them houses. It is embarrassing at times. Would just like to know what I can do about it. Elsa has entered it on the website but to date has received no reply. Would be interested to know whather you have received similar complaints and if so what can be done about it. Thank you for your co-operation in this respect. I am a Hyundai fan and would hate to reverse my opinion.

Lucy of Moreno Valley, CA September 16, 2008

Lucy of Moreno Valley CA (09/16/08)
First of all, I want you to know up until today I had placed Hyundai Motors above all the rest in customer service. However after my experience on Saturday, September 6, 2008 I can no longer recommend Hyundai as the product to buy. Dont get me wrong, the quality of the people at Romero Hyundai (Ontario, California) is exceptional. I brought my car in on Saturday to have it looked at because it was overheating when I had the air conditioner on. Upon arrive, as always I was greeted cheerfully and Dan was very accommodating. I thought when I brought the car in it would be a simple fixit and leave job. To my amazement, after all the test were run, Dan came to me and said that the computer showed that I needed a new water pump, upper and lower hoses as well as there is a leak in the power steering pump. In July of 2007 (last year), I had a new water pump put on, new hose, belts and thermostat. I said to Dan that the pump they removed last year was the original pump that was on it when it purchased it. I have a 2002, Hyundai Sonata. The car has less than 140,000 miles on it. I questioned the possibility of them installing a faulty pump and hoses and Dan said that he would call the Hyundai Rep and see what they could do as I was right about a water pump should not be going out in a year. He said that he would not be able to contact the rep until today (Monday). After not hearing from Dan early on Monday, I called around 8:30 and he said that he had to leave the rep a page and he will call him back. Around 11:30 I called again since I had not heard anything. Dan said he hadnt hear from the rep either. I called 2 more times with the final call being placed shortly after 4 PM. Dan said that the rep would not offer anything off the parts or labor. I asked him for the reps name and I was told that he could not give me the name, but I could call customer service if I liked. He gave me the number. I called customer service at 4:31 PM and spoke with Matt. Matt asked me a series of questions that he assigned me a file number, File #: 33851628. He eventually found out that I had the extended warranty that was granted as a result of a class action law suit against Hyundai Motors regarding the power train in several of their vehicles involving model years that included my model. I told him that I paid for the work last year and judging from the information I gathered during our conversation, some of the work may have or should have been under warranty. When the call ended, nothing had been settled and I was told that each dealership is independent from Hyundai Motors and that he would need to contact the dealer and verify if I had been having regular maintenance on my vehicle. He stated that he would return a call to me the next day with his findings after 10:00 AM. I dont plan on taking my car to any Hyundai dealership in the future for further work or service, nor do I plan on purchasing another Hyundai. Customer Service is lacking at the corporate level and the worker bees have no authority to make decisions to appease and keep a good, trusting customer. I brought my car all the way from Moreno Valley (nearly 30 miles) each and every time I needed work done to it. I trusted Hyundai motors. Now I feel betrayed and have lost all confidence in the service or lack of service provided, as Hyundai motors has failed to stand by their product. Once, againI dont plan on returning to Romero or any other Hyundai dealership for service or anything else. Hyundai stood out from the crowd. Now I know they are just like other dealers, liars and cheaters. Its all about the buck, not at all about the customer. Customers come a dime a dozen, lose one, gain another. I will spread the word about this incident to as many as will listen. I believe that Hyundai motors is aware of a problem with the heating and cooling system but has failed to recall it or offer adjustments when problems occur. Romero Hyundai gave me a 200.00 credit toward the repairs which still cost nearly 400.00. I don't think I should have had to pay anything. This was the 3rd time I had the problem. Another time we were in Las Vegas and I the car overheated and I took it to a dealer there. I hope that someone will look into the problem of overheating in the 2002 Sonata so others don't have the same aggravations that I have.

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