Complain about a product or service

Landmark Ford

Illinois Locations

David of Rochester IL (1/25/04):
On January 17, 2004 I went to Landmark Ford in Springfield to purchase a 2004 Ford F15 Truck. A deal was reached with the salesperson and approved by the sales manager. The deal included financing, with specific terms. I agreed to the deal and signed forms to contract to purchase. On january 21st the dealer contacted me by phone to return the vehicle because they would not honor the agreement to which they and I had agreed to on the 17th. The financing they promised could not be accomplished so they were terminating the agreement. There was no problem with my credit and there was no problem on my part with the deal to which we agreed. This is the second occurrence with this dealership.

The same situation happened on a vehicle purchase I was making from them (a 2004 Ford Explorer) in October 2003. After the delivery they changed the terms and demanded more money. I agreed and reached a new deal. I explained this situation to the dealer in january, and forewarned them to only agree to a deal they will keep. The sales manager profoundly assurred me that the deal reached on January 17th would be kept. However, on January 21st, he backed out of the deal after I purchased insurance, had driven the vehicle for four days and had work arranged for modifying it with accessories.

Carla of DesPlaines IL (6/3/02):
I went in to the dealer in Niles to purchase a used BMW and trade in my Ford Focus. I was guaranteed that the BMW I would be purchasing was in perfect condition and that it should have no problems.

When I first test drove the car my boyfriend and I noticed a smell; when we parked and opened the car antifreeze was shooting all over the place. The dealer promised to take care of this problem, the problem was apparently not taken care of and continued after the purchase of the car along with a bad oil leak, poor alignment and a bad water pump.

The dealer did not want to take care of any of these problems until I fought and became aggravated and they decided to take the car and repair the problems that should of been inspected before the car was sold. The manager of used car sales told me basically tough luck at first that I need to solve these issues and all he would cover would be the alignment. Now Landmark ford has had the vehicle I purchased since May 30 and it is now going on June 4, everyday John has promised me the BMW I purchased back and everyday he calls and tells me about another problem the car has and that it will be one more day.

I believe I was sold a bad car with bad problems and was scammed, the car should of been thoroughly inspected before being sold and in my opinion it is not hard to spot an oil leak. So now I have a car I bought and it is still not in my possesion and for all I know there is a major problem with this car.

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