Complain about a product or service

South Chicago Auto Auction of Harvey

Jenell of Goodyear, AZ October 24, 2009

While my car was under warranty I complained on three occassions (not including regular maintenance - I asked about it then as well) about a noise coming from the steering area.They assurred me there was nothing wrong and did not look to see if there was anything wrong with my car. This is not the first time they have done this. On another occassion I brought my car in for a recalled part. The staff would not even look at my car and insisted the part did not apply to my car. Later I brought it in and it turns out that my car DID need the part.

Another occassion I brought in my car because oil was dripping. I was told it was the rack and pinion, I took my car somewhere else and it was due to a damaged oil pan ( Toyota had just changed my oil and never mentioned it to me and after they changed my oil my automatic locks do not work now on the driver's side door). I am very upset that they ignored me on those three visits, told me I was hearing things and now it is too late and it is not covered under my warranty.

The service department has never listened to any of my complaints unless my car just stopped running, only then would they even look at my car and they never addressed any issues I brought up during regular maintenance of my vehicle. I was often given the excuse that they didn't have enough time. It was around october of last year that I last brought it in and was told the noise coming from my steering was the rack and pinion (same time they did the oil change and didn't tell me my oil pan was badly damaged). Now they want $1600.00 to fix it and my warranty just expired a couple months before. I am still, a year later, ticked off that all of a sudden, now that my warranty is expired, they discovered the problem!

Neil of Surprise, AZ October 8, 2008

I keep getting telephone calls from them and each time I have instructed them to take me off their call list yet they still keep calling me.

David of Scottsdale,, AZ June 5, 2007

I bought a toyota camry hybrid and was told (I still have the sticker)that it would get up to 42 mpg in the city. When I brought it in for its first check-up, I mentioned to the service staff person that I was not getting anything near 40 mpg. He smiled and told me exactly what I had been getting--28 mpg.

I calculated the extra expense for this car based on the better mileage. I've lost about five thousand dollars.

Robert of Phoenix, AZ February 21, 2004

I purchased a Mercedez, the deel was a lemmon they ripped me off deal # 915998 they wont help me out they told me for my trade I would get 10,000 they gave me 6,000. they don't return my calls,they told me that it would be a 60 month loan it turned out to be a 72 month loan Brakes don't work ,tires where to be replaced 1 wheel as well,lighter is broke paint is chipped. Wheel barrings are bad ,they did't give me 2 keys ,they where supposed to give a gift and enter me in a drawing to win 10,000 they didn't give. I payed for my extra warranty I didn't recieve it and the list goes on

D of Phoenix, AZ March 15, 2003

2/20/03 my son leased a 2003 Toyota Tacoma. The sticker on the vehicle of window listed the price of the vehicle at $21,292. My son traded in his 2001 Ford Focus for $6,000. Right Toyota paid off the $4,525 still owing on the Focus. Right Toyota then added the equity of $1,475 they gave him on the Focus and the rebate they told him they were giving him of $750 to the purchase price of the car without explaining this to him. He was told that the $23,596.34 agreed upon value of the vehicle was the sticker price plus all of the other costs related to the sale.

Right Toyota said there is nothing that can be done now that he signed the contract and that if we want the price of the car fixed, we will have to go through Toyota Financial Services, and they won't refund the money. What can he do now? He is planning to get his own financing to buy out the lease.

Carey of Phoenix, AZ May 16, 2002

My girlfriend traded in her 97 ford taurus for a newer Toyota camry. They insisted she right a check post dated in order to seal the deal and assured her that the financing was in order and she could take the car home. A week passed and they attempted to cash her check before the agreed time, resulting in it bouncing. They were unable to secure financing for the agreed upon amount so she returned the car.

When she picked up her Taurus we discovered that they had removed her ford factory installed alarm system and refused to do anything about it, saying that we were not customers and "they didn't have to do anything for us." My question is this: how could they remove or tamper with a vehicle they didn't legally own? Each time our complaint was addressed they claimed the people in charge "had an emergency" and couldn't meet with us. We intend to file a report with the attorney general office and BBB.

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