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Jaguar

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Jaguar • Brakes • Deceleration problems • Multiple problems • Transmission • Other vexations

It's said that a thing of beauty is a joy forever. In the case of Jaguar, this is true only if no one is in a hurry to go anywhere. Jags are and always have been among the most beautiful creations in all of motordom, but they are hardly known for being hale and hearty beasts of burden.

Our advice: If you have time and money to burn and another couple of cars in your garage, indulge yourself! Buy as many Jags as you want. If you're looking for a daily driver, we'd recommend something along the lines of Lexus, Infiniti, Lincoln and so forth.

Herea are a few of the more recent complaints:

Celal of Green Bay WI (07/22/08)
For the record i would like to tell how many problems i had with my 1993 Jaguar XJ6. I bought my Jaguar in 1996 from Howard Orlof Jaguar dealer in Chicago with 20% interest.It was already a bad deal from the begining.Soon after i had the car it rained. I noticed that inside of the car conpletely got wet.At the time dealer did nothing about it.Every time it rained entire carpet in the car completely got wet.I drove the car a few more years with copletely wet inside. No mechanic was able to find the leak.I paid so much labor cost and got no result. Finally a few years later i found the problem. Every pipes and wires come from engine compartment to the glove compartment were built very loose. That was totally Jaguar maker's mistake. I was never able to enjoy my car. Day by day there was something wrong with the car. First AC compressor gone bad with smoking and making huge noise.I paid 3000.00 to fix it. In one year time some reason all the rotors completely gone bad and had them fixed. Soon after wind shield wiper never stop working, there was power at all time even i shut off the car.It was cotroled by the central procesor unit computer and to fix it a dealer told me i need a new procesor unit. It was too expencive and i did not do it. Then mechanic extended a wire from the fuse box and i was able to use it manuelly. Few months later the evaporator gone bad and i had to spend 1300.00 to fix it.Than starter gone bad. Had to fix it.Soon rear window de froster did not work. Antenna did not work. Passanger seat started to go all the way back itself and finally broke. 2 of the heat blower motors broke. I bought used ones from EBAy and fix them myself. Guys this car almost made me a mechanic. Honestly i am telling the truth. The fuse box also burned i ordered one and put it in place myself.One day when i was driving the radiator hose exploded on highway and i almost burned the engine. I wish i did then. Maybe i could have better life without it. It is like a bad marriage. Then ( no kidding) the differential broke on a highway, can u imagine? How many car's differentials breaks? I bet it happens to only Jaguar. What a bad quality cars they nade. No kidding i had to change the fuel pump too by myself. The mechanic told me it would take 7 or 10 hours to fix it. Because they had to take out the fuel tank out then replace the pump.But i made a short cut. I cut the body under the rear window and fixed the fuel pump myself.There is more.Al of the door handles broke too.First i made a hole in the door and tied a rope to inside handle and by pulling the rope i was able to open the doors.Finally i found used used ones on EBAY and i fixed myself.Lately i drove my car to bingo hall. After the game my car did not start.It was copletely dead.It wasn't hard to guess what was the proble. After all the bad experience i knew it was the brain of the car th CENTRAL PROCESSOR UNIT was dead. I found a used one on EBAY and fix it too myself.Do you want to know how many batteries i changed in 12 years? 6 yes 6 batteries. It is a mistery. Something drains the battery and i could not find the reason yet. Now everyday when i come home i take off the ground cable from the battery. There are some more problems but i will cut off here.Shame on Jaguar company making such a bad quality cars.They should give a full purchase fefund toall 93 Jaguar owners.

Cin of Laurel, MD May 17, 2008

Cin of Laurel MD (05/17/08)
Over the last 2 years my 1998 jaguar has stalled on the highway. I had to work my way over to the shoulder, turn the car off and restart it. I was almost rearended one time. I contacted jaguar USA about it and they professed to not have any knowledge of any such problem with the car stalling out. Amazing- I just received a letter from jaguar that there is a recall on the closed throttle operation that under exceptional circumstances could cause the engine to cut out. Although it is most Unlikely..... Today my car would not go into forward or reverse until I had tried it several times. It is balking or bucking when it does go forward. I do not know if this is related, but I have hear horror stories of Jaguar transmissions going out on a number of cars. If this is a transmission problem with my car, I think that there should be a class action suit against Jag. unless they also issue a transmission recall.

Tapsiru of Laurel, MD February 18, 2008

Tapsiru of Laurel MD (02/18/08)
Jaguar X Type has a very serious problem with it's brakes. I have replaced my brakes four times. I have never had this kind of problem with any other cars I owned. What' going on with the brakes? The cost of repair on these brakes are rediculous!

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Andrew of Bakersfield, CA November 30, 2007

Andrew of Bakersfield CA (11/30/07)
My 2002 Jaguar X-type started having transmission problems which knowing nothing about cars I simply just asked the service ryder if it was normal for the car to jerk while accelerating sometimes. The service ryder explained that a number of normal causes could have prompt that to happen and that if there is no problem getting around then the car is fine.

I continued to experience this problem so I asked to have them look at it when I took my car in for service at 39,000mi. The dealership serviced the vehicle and told me that they did not notice anything wrong with the transmission and sent me on my way. Being 19yrs old and knowing nothing about cars, I did not realize that there was going to be a problem with the fact that the dealership did not note the transmission problems on my work order. I brought the car back approximately a month later and asked them to look at the transmission again because the problem had greatly increased and I was told that although I am still under the miles of the warranty, my car is out of warranty based on the 4 years from the first sale date and that I would have to pay for the diagnostics and repairs.

I was furious that this dealership would have the nerve to tell me that my transmission was fine while under warranty even when I was having problems with it and then the moment the warranty was up they asked me to pay for the very same repairs. The service manager called Jaguar corporate for me and told them that I did in fact bring my car in while under warranty with transmission problems and whoever it was that he talked to said that there should be no problem having Jaguar replace the transmission but he had to clear it through his supervisor. I called a week later and he said that Jaguar rejected my request for repairs. I asked him how that was possible since the transmission was under warranty when it started slipping and he said that it was out of his hands and that there is nobody who wants to offer me assistance.

Obviously I felt that it was the dealers fault for not completing their fiduciary duty which was to document all problems and complaints under warranty so I parked my car outside of the dealership and started protesting their service center. I had a ton of support from the community and had so many people coming up and telling me how they were lied too and screwed over by that dealer as well. On the other hand, me, my friends, and my family were being verbally and physically harassed by the management and employees of the dealership and at one point we even caught one employee vandalizing my Jaguar on video tape and then fleeing the scene in his Ford truck and the service manager was so mad at me that he will no longer admit that I had brought my car in under warranty but has actually started telling people that I am not even a customer of the dealership.

The president of the dealership would not comment or correct the situation and so we halted our protest as a response to the hostility and threats coming from their employees and management. At that point I took my case to the next level that I knew of which was the Jaguar Customer relationship center. My case was reviewed by the board of appeals and somehow rejected once again based on the fact that I was out of warranty. I went back and forth with the customer service representatives about the fact that the decision was inaccurate because it was based on fraudulent information because my car was under warranty when the problem began and the service manager had called them once before to confirm that. They repeatedly told me that the decision was final and after months of trying to speak with the management there, they began to ignore my calls and hang up on me. They told me that they would no longer accept calls from me. The representatives began to say many more immature and unprofessional things when answering my phone calls. I thought it was interesting and somewhat entertaining.

After a while of hearing some pretty outrageous stuff from them I went and bought a hand held recorder and recorded them a few times. One guy answered the phone saying, Whats up clarkey boy? and then proceeded to sing hes a maniac, maniac? and another employee asked if I was sitting on the toilet. This is an example of the service the Jaguar North America employees provide while dealing with customers who have paid top dollar for prompt, professional customer service. I left the premier automotive group several messages to call me back about the problems at the customer service center, but also ignored all of my calls. The customer service center for Jaguar North America has recently taken action to block my phone numbers from even being able to dial their phone number.

This is a service that I have, and still am paying for and I am being denied that service from Jaguar Corporate. All of this has been spread out over a span of two years and still nothing has been done about the situation and the executives of the Ford Motor company have told me that they do not have time to deal with my situation. It also says in the Jaguar Passport to service that the customer is not responsible for documenting or saving receipts and that Jaguar cannot refuse service of warranty based on lack of documentation. Apparently they do not stand by their promises just like they do not stand by their product. If you too have experienced transmission problems with your Jag please contact me and let me know about it.

Stephanie of Asheville, NC November 29, 2007

Stephanie of Asheville NC (11/29/07)
I have similar complaints about the service received by Jaguar. I bought my 2002 X-type from the dealer in 2005 with 28,000 miles. It was a lease vehicle that was being turned in early. I diligently took it every 3,000 miles for oil changes and tire rotations. On the 30,000 mile service everything checked out OK per their service. I had at least 2 oil change and tire rotation before returning for the 40,000 mile service. I was told I needed new brakes and rotors but nothing had been mentioned on any of my prior visits. They have a similar answer from everyone you speak with that the brakes and rotors have to be changed at the same time but no valid reason why this occurs. I had a 1992 BMW before this car and only had to put one set of brakes on it over the years. Today I left my Jag for the 60,000 mile service but reminded them that the oil change was free. When I went to pick up the car the oil had been changed but the maintenance service had not. When I asked when this could be done they readily said tomorrow but now the 400 service that I had been quoted was now going to be 890.00. Everytime I take my car in for service something always goes wrong- either they don't have it ready or don't perform the service I have requested. I can't wait to get rid of this car and I am very vocal to anyone I meet about the inadequate service this Jaguar dealer performs. I have made multiple calls to the customer service line for Jaguar but that gets you no where. They could care less whether their customers are happy or satisfied. I would never recommend anyone buy a Jaguar. I just laugh when I read their advertisement stating they have the #1 service.

William of Montgomery, AL November 14, 2007

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