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Jeeps look good but under that brawny sheet metal, they're Chryslers.
Maria of Killeen TX (07/01/08)
My 2006 Jeep Commander stalls all the time. It started when I would make a turn and progressed to also when i am stopped at a light and sometime I am just unable to turn it on. I also have all the lights on my control panel turning on all the time.
Ronald of Abingdon MD (07/01/08)
I have a 2002 Jeep Liberty. I bought it new. The first thing to go down was the windows control panel, that was replaced before the warrenty expired. The second to go was the arms that lift the drivers side window.This cost me 400 dollars to repair. Now it's been 2 months and the passager side window broke. I take very good care of my Jeep. I only have 42,000 thousand miles on it. I'm the only one to drive it and there are no kids to cause the damage as kids will do. The CD player went down at about 30,000 miles. I love driving my Jeep but I have never had these problems in any other car at this early stage. As of today I would NOT recommend that anyone buy this product.You should tell your workers , if they want job security, how about making a product that will last , at least, 50,000 miles. For the price I paid, I should get a much better product !!! I don't think I will ever buy another american made car !!As far as your extended warrenty, the price I paid for it ,your regular warrenty should cover this. I know to you I'm just another whinner!! A very disatisfied customer !
Danielle of Greenwood SC (07/01/08)
Purchased a new 2006 Jeep Laredo in 2006 and have a problem with the airconditioner that has been repaired several times but still does not work properly also problems with the transmission and premature wear on tires.
Amanda of Kelowna OTHER (06/26/08)
My 2004 Jeep Liberty won't start. It is on totally random occasions and seems to have something to do with the security system. We purchased the Jeep in March 2008 and this problem started 2 days after we drove it off the lot. We purchased it from a Hyundai dealership and they thought the problem was the starter so it was in the shop for 4 days to get that fixed. The next day I drove around to do some errands and at one of my stops it wouldn't start again. You turn the key and the starter clicks and that's it the screen below my speedometer then says done. Everything else in the car works (radio, windows etc)so I called the dealership again and they arranged to have a tow truck come get me. While i was waiting for 20 min. I tried again to start it and it worked, so I drove strait to the dealership and wanted to show them the problem but of coursr it started fine. i insisted they keep it till it was fixed so they sent it over to one of the local chrysler dealerships. They had it for 2 weeks and would try to start it and everything was fine, I told them some of the things that seemed to trigger the problem bt none of that seemed to work either. Eventually the mechanic asked if he could take it home over night to see if it would do it, sure enogh he was late for work the next morning because of the issue. They figred it was the computer module and a week later i got it back and it seemed fine. until about 2 weeks ago it started again and it is getting more and more frequent now too. Another odd thing that is happening this time is when the key is not in the ignition you can still open and close the power windows, but only when the car won't start. Anyone else having this kind of issue??
Cynthia of Laytonville CA (06/25/08)
My 2005 Jeep Liberty has had TWO new water pumps, a new speedometer, a new radiator, new radiator reservior, and isnow in the shop for a new differential, new air conditioner pump and e brake. All this before 50,000 miles. It is an absoultue piece of junk. This is supposedto be ourreliable vehicle. I would recommend never buying a Jeep! OUr local mechanic (who I cannotbring yth car in for warrenty work) also said Jeep vehicles are unreliable.
Joshua of Stanley NC (06/23/08)
I was part of the heated seat recall for 2003-2004 jeep grand cherokees. I had mine replaced and about an hour later the passenger seat of my 2004 jeep grand cherokee cought fire. I have a fire report stated electiral started the fire from deep within the seat. Chrysler came down to investigate and said it was the heated element that caused the fire. I am not getting any help with this situation from chrysler, my insurance will not cover this due too it being chryslers fault. I am having bad experiance with customer care at chrysler I am being extremly patient and very nice to them considering what has happened. The custumer care rep that I have talked too stated that there was no one higher than him that I would be allowed to talk to. I am also having troubles finding a lawyer because no one got injured during the fire. Thanks
Lisa of Marietta GA (06/17/08)
Driving my 2002 Jeep Liberty to the Atlanta airport. The oil light came on while I was on the surface roads of the airport. Within 3 minutes of the light coming on I lost all steering and the car died. Called the police, had the car towed to my service station. The station owner said that he believed that the oil pump broke and that is what caused the engine to die. I called Chrysler and was told to have it towed to a dealership which I did. After having my car for 4 days got a call from the dealer saying that the chrysler adjustor had denied my warranty claim due to sludge in the engine. My claim was denied despite the fact that i had a 7 year 70,000 mile powertrain warranty and the car was 6 years old with approx. 57,000 miles. Chrysler than tells me it will be around $8700 to have a new engine installed.
Vicki of Pickerington OH (06/16/08)
My 2001 Jeep Grand Cherokee has had the front passenger window regulator as well as the rear window regulator break - $800 to repair! The electric windows malfunction and this can be a dangerous situation if you need to roll your window down and it doesn't work. I discovered through web research that this has been a big problem with Jeep Grande Cherokee cars.
Whitney of Dayton OH (06/15/08)
I have owned my 2007 Jeep Commander for about ten months now. The problem I have is when my knee bumps the bottom of the ignition key (turning it to the left, & shutting the vehicle off) which is unusually located at the bottom portion of the console (I guess this vehicle wasn't meant for tall people). When this happens the vehicle immediately shuts off, causing the power steering to shut off as well. This has happened four times now. The last time it happened was Thursday, June 12, 2008 around 11:15 am. I was driving my 1 year old son to the babysitter's house. My knee bumped the key as I was approaching a turn, shutting off the vehicle/power steering, so I kept going straight, and nearly crashed. Luckily, I slammed the brakes and stopped just in time. After this incident I realized how serious the problem really is. Although I have to drive it at the moment (backwards, so I can't afford to trade it in), I have become leery and uncomfortable with my Commander because of what could happen to my child, me, or someone else if (or rather when) this happens again. I am now constantly trying to stay aware of where my right knee is at all times. Instead of reporting this to my dealership (I know they can't do anything about design flaws). I have decided to go straight to the NHTSA and consumer affairs. I just found out that tons of people are reporting that their Jeep Commanders stall without warning. I wonder if they will realize that it is their knee bumping the ignition key that is the problem. I really need to find an attourney who can help me asap, please!
David of Sinking Spring PA (06/10/08)
I own a 2008 jeep wrangler baught the day before thanks giving in 07 ive had many issues with it... in january the clutch blew out at 7000 miles... ive driven stick shift cars before... and because im an 18 year old kid they think i was beating the shit out of it... well the news is that even the worst stick driver in the world couldnt kill a clutch in 7000 miles... oh and to make it better chrysler told me to go pound sand they didnt cover it thankfully the dealership savage L&B dodge chrysler jeep split the 1300 dollar bill with me...the next issue i had was a blown transmission it made a horible sound and they clamed it was my reverse and first gear were touching i dunno.... third the stearing problem which i have read is sort of a common problem... and finally while being down at the beach my rear differintal broke.... its destroyed from what ive heard... and yes i do go off road.... but in mud... nothing horrible... just a few puddles here and there and they advertise them with Trail Rated right on the side and claim they can take 19 inches of water no problem... its right on the website... also my roof leaks like none other both sides right in the door... as well as the auto lock feature when you hit 16 miles an hour doesnt work and my floor is constantly wet and has been since day one i thought it was becuae of wet feet but it cant be...lol im trying to take this a lemon vechile... and i think all of us wrangler 4 door guys and gals need to do something about this junk... im tired of being tossed around by big companys....
Ernest of Little Egg Harbor NJ (06/07/08)
at about 37000 miles i was hereing a noise when i would brake, i took it to the dealer under waranty they had to replace the whole front end, this 2005 grand cherekee had never even been near the woods or any rough terrain. at about 52000 miles the front rotars warped and had to have them replaced at my cost of 400 dollars. also at about 44000 miles the starter went on it, had to have it replaced. and at about 56000 miles one of the transmission cooler lines began to leek and had to have it replaced. so far if its any consolation it only stauled out one time. oh and one other thing at about 48000 miles i had new tires put two days later all four tires kept loosing air i had to stop and put air in every two days. I took it back to where i bought the tires and after taking the tires off the aluminum aloy rims I was told that a bumpy rust had built up inside the rims where the tires get there bead to seal off the air. they had to wire brush these rust bumps down the best they could and apply a rubber adheisive around the inside of the rim to make the tires seal properly. And there was also a high speed balancing problem because off these terible factory jeep rims. Its ashame that crysler gets away with making a piece of junk and pawning it off on consumers and nothing is done about it. I work hard for what i have, but i cant afford to get rid of this jeep and buy another dependeble vihicle, so i suppose im stuck with this garbage grand cherekee until i can afford to sell it off and buy a dependable vehicle. I will never buy another crysler product again the rest of my life after i get rid of this junk Im stuck with for now.
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Cindy of Oswego IL (06/04/08)
We purchased a 2003 Jeep Grand Cherokee brand new at the 5* dealership. Since we have owned it we have replaced the brakes 4 times. Have had to have the two front windows fixed to a tune of 1100.00. There was also an additional problem that was fixed at the dealership to the tune of 300.00 and right now it sits at a shop with 600.00 worth of repairs. We will never even look at a Jeep/Chrysler product. They are junk! We just purchased a Mitsubishi Lancer and bought the extended warranty. Hopefully we will have better luck with the new car.
Melissa of The Woodlands TX (05/30/08)
Since purchasing my 2006 Jeep Commander from this dealership NEW two years ago, I have had countless issues with random stalling while the vehicle is in operation. I have had the vehicle into the service department for days on end, many times only to be told there is nothing wrong. I was nearly killed when the vehicle stalled while travelling out of state with my children on a highway in central Oklahoma,during a rainstorm and going about 70+ mph. I was stranded out of town. When I finally made it home days later. The dealership laughed it off and said I must be hitting the ignition with my knee.Most recently, they made me feel like I was just being a hysterical female when I said I did not feel safe in the vehicle and would not drive the car on the highway to bring it in during the last reported incident. I then tried to contact Chrysler about the Lemon Law and they only responded with a form letter- saying they were sorry to hear of my inconvenience,blah, blah.....! Today,a friend sent a link to your story about this safety recall by Chrysler. I have been ignored for 2 years and have never been notified of this....Considering, I refuse to drive on a highway with my children in the vehicle- and have had to live this way AND until some day when I am not upside down in my loan to trade it in (if that is even possible with its issues)I am incredibly unhappy that they have now taken a select few vehicles and issued a recall. What about the rest of us 2006 Commander owners who have been fighting this losing battle - and risking our safety for over 2 years now!Any help or advice will be greatly appreciated.
Steve of Denver CO (05/27/08)
I bought a used 2004 Jeep Grand Cherokee through an auto buying organization where I work. I was not given the time to run an Autofax on the vehicle, but told someone else was going to take it if I did not make an immediate decision. I bought the vehicle and shortly thereafter noticed there was a vibration every time I stepped on the brake pedal. About the same time I received notification of a settlement in a class action lawsuit in New Jersey telling me I could take my car to a dealership for a brake inspect and replacement of rotors and other parts if needed. I took the car to the Go dealership on So. Broadway in Littleton, and it was determined the front rotors were warped. They replaced them free of charge. Naive me, I really thought the problems would stop there. 6 months later and less than 6,000 miles it started all over again, so back I went, where a second set of front rotors were replaced free of charge. At this time,I was told the back brkes were getting mighty thin and would soon need replacement. I left, and within 2 months and less than 5,000 miles later, an intense vibration started every time I would depress the brake pedal. There was a loud creaking door sound every time I would dpress the pedal also. So, back I went to the dealership again, where they discovered that both the front and back rotors were warped. They replaced the front ones for free again, but I spent $400.00 to have the back ones replaced. Now, although the dealership has been generous in replacement of these brakes, this only tells me there is a continuing problem with brakes on these cars. I was told there were no technical service bulletins or recalls on these vehicles, but isn't it strange ther have been lawsuits? I hold total sympathy with some of the above comments about these vehicles. This is an unsafe vehicle that is nothing more than a death trap on wheels. I am afraid to drive this car above 50 miles an hour. When I called Jeep to make a complaint, I was sent to India,and assured someone would be in contact with me. That was three weeks ago. When I called the manager at Go Jeep/Chrysler, I was told a District Manager would call me. That was 2 weeks ago. I think it's about time to start another class action against Jeep. I really believe they are manufacturing faulty vehicles and trying to cover up the fact with smiles and free replacement parts. As it now stands, I have replaced the brakes on this car 3 times in less than 20,000 miles of ownership. It currently has 41,000 miles on it, and I own a car I am afraid to drive to the corner store.
Dennis of Willoughby OH (05/21/08)
I purchased a 2008 Jeep Patriot (brand new). I've only had the vehicle three weeks. The head liner in the vehicle is loose and slaps/vibrates violently against the roof of the car when a window is down. It first started with all the windows up except one rear window. It sounds like a helicopter is flying inside the vehicle. After a week of driving since I first encountered the problem, it has gotten worse. It now does it with any window down to varying degrees, depending on the window and how far down it is placed.
The noise and vibration can be stopped by holding upward pressure on the head liner. I have gone back and forth between the dealer and Chrysler's customer service for over a week now. I was told that they all do it and that it is a design feature, it's normal. I have been back to the dealer three times and spent countless hours on the phone trying to resolve this. I have been told that Chrysler will not fix it and that I can pay to have it fixed if I want to (brand new car, lifetime warranty).
Chris of Queen Creek AZ (05/17/08)
I have owned my 2000 Grand cherokee for over 6 years. The brakes have been replaced 3 times since, mainly front rotors that warp. I have had a water pump go bad, and a radiator. Now I am dealing with the nitorious Death Wobble at speeds of 40-55mhp my jeep shakes so bad you can hardly hold the steering wheel. I just had new brakes put on ans had the techs look into it and they could not find anything. Now I have to locate a jeep dealership to over charge me for a bad part. Needless to say, its 8 years old, only has 80K miles, but its getting traded in for a firrerent make and model. Very unhappy that no one knows why these shake so bad?!
C. of Thomasville NC (05/15/08)
i have a 1996 jeep cherokee i have taken it to 3 different garage's in the past 3 weeks and no one can find the problem that is causing my jeep to stall out in the middle of the road, even the highway going 70 miles an hour.i have a small son and am terrified that we are going to get rearended we could be killed. i have to work but i am to terrified to drive this death trap. someone needs to take responsibility for these problems and fix them before people start dying!!!!!
Michael of Bellerose NY (05/14/08)
i purchased a certified pre owned vehicle on 4/7/08 when i got in the car the check engine light was on as well as the fuel light....yes, they gave me the truck with no gas. they took me to their mechanic right away and he put the light out and said it was probably because it was sitting fo a while. on 4/10/08 the service engine light came on again and i brought the truck in for service on 4/11/08 i was given a loaner car and was stuck with out my new truck until the night of 4/15/08 they also lied about the tires that were on the truck when i bought it......they said the rear tires were o.k, but when i went to a local service station they said there was no way it should have passed a new york state inspection and the dealer should not have sold the car with those tires. when i picked up the car the service engine light was out but they didi not change the tires. i had to come back after work on 4/17/08 to get the tires replaced. all was good until 5/2/08 when the drivers side speaker started cutting out and coming back on when i made a turn......then i noticed after it rained that there was a puddle of water under my rear seat and the carpet was soaked...i made an appt for service and was told that they have a leak specialist there every thursday to fix the leaking cars. i brought my truck in for service on 5/8/08 to fix the water leak and also replace the third brake light housing that had a slight crack in it.....very hard to see. i was told i would get the car back the same day and then they called me later and said their leak guy could not fix it and they had to send it out and i should be able to get it the next day (friday) friday they called in the late afternoon and said i would get it back saturday. saturday i called and was told that my truck was in the spray booth because the roofline had to be tweeked and the roof had to be painted. monday came and nobody called me so i called again on tuesday and was told it was ready and i could pick up any time. i went there after work and the job they did was unacceptible.....the truck had 2 new scratches on it...my brand new bedliner that cost me $675.00 was covered in some kind of dust from the body shop as well as my carpet along with footprints, a lucky five dollar bill that i had in a storage compartment was gone, and the third brake light lens that was replaced was sitting flush in one side and sticking out 1/4 inch on the other. i went back inside and got jake and he got the autobody guy. the autobody body guy said it must be from damage done prior to me buying the truck.......but the original light was completely flush. he said the only way to properly fix it was to cut out that section of the roof and replace it. i said that the work was not acceptable and refused to take the truck. i was put in anothe loaner that is covered in dog hair and was on my way. this all took place on 5/13/08 while all of this was going on i had tried to get in touch with chris the sales manager and he has not returned my call. i called him on 5/10/08 and he was not in....i spoke to robert figat the finance maqnager and he said he would give the message.it is now 5/13/08 and still have not been contacted by chris. please help me!
Tammy of Bluefield VA (05/08/08)
I have a 2006 jeep liberty, this vehicle is nothing but junk! Looks wise it is great! Love the jeep, been a faithful customer, but bought this one new, expecting no problems and that is all i have had! The vehicle DIES at various speeds, doesn't seem to be triggered by any one thing, dealer has had in it several times, tells me nothing is wrong, have small children, this vehicle is not safe. Dies at all speeds, times and road conditions. I have called Chrysler Customer Service and they tell me to call the attorney generals office, who tells me to file a lemon law claim, which Chrysler won't recognize! They won't talk to you on the phone to resolve the claim, they simply hang up filed a claim with national transportation safety board the claim # is 10226959. WE need to get the word out so jeep will solve this problem before some is seriously injured or killed!
Cathleen of Galveston IN (05/06/08)
Problems with stalling when driving.Everything just completely shuts down and I am unable to steer and have to re-start the engine.This has happened 3-4 times now and the dealer says there is nothing they can find wrong with my vehicle.It happened again today while in a parking lot.
Linda of Belvidere IL (05/04/08)
Today when I went to the carwash that I have frequented for the eleven years that I have owened my 1997 Jeep Grand Cherokee Limited, I was refused service. They sited unintended sudden accelleration in all makes of Jeeps. After getting on the internet & doing just a short search, I have found numerous reports from consumers on problems of this nature for all years from as early as 1996 to 2007. Never once has Chrysler notified me regaurding a problem of this nature. I was not aware of this until today! How can this be!!!! Is this acceptable? I have noticed a problem with my transmission lately, & have had it in to be serviced. It still seems to have a problem, however. I am very nervous about driving this vehicle now!
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David of Queenstown MD (05/01/08)
My 2006 Jeep Commander was having problems last July. The Jeep would make a LOUD grinding sound and lose all power including the guages. Fred Frederick Chrysler came to our home and picked the Jeep up and towed it back to the dealership. They worked on the Jeep for a week and ended up changing a junction box somewhere under the hood. The Jeep was fine for a few months until it happened again, this time on Highway Route 50 in Maryland. My wife and three children ages 3, 5, and 7 were almost rear ended by a semi truck. She was able to get the Jeep home and when I took it for a test drive around the neighborhood the Jeep ran fine. Once again this has happened with my wife and children in the Jeep so I called Fred Frederick Chrysler and spoke with Jeff Frederick. They are again going to pick up the Jeep to see what is wrong with it. It's my opinion that the Jeep is unsafe and until someone can identify and fix the problem the risk of driving it is too great.
Angela of Fredericksburg VA (05/01/08)
I bought a 2007 Jeep Wrangler hard top in June 2007. July 2007 the A/C didnt work, I was told it was due to a rock hitting the A/C the dealer was not going to repair it under the warranty until I got upset with them and explained it was a offroad vehicle and I did not want it if that was the case. They fixed the problem however I have had 2 recall fixed and the dash light were staying on that was fixed also. I now have a leak problem. When it rains the inside of the jeep is soaked. I am so tired of this vehicle it was the worst purchase of my life.
Elaine of San Francisco CA (04/30/08)
I have a 1997 Jeep Laredo that I purchased over 2 years ago from a used car dealer. The stalling problem started around January 2008. At first it just stalls when on idle or when turning. Now it is stalling while driving on the freeway/highway. I was going 60mph on the highway and it just died. We have changed the crack sensor, the oil, coil, cap and rotor, transmission fuild. Oxygen sensor was changed a little over a year ago. I don't know what else to do. I have brought it to the mechanic 2x and he can't find the problem. No warning code shows on the dash. I searched the web and discovered I'm not alone. It is now April 2008 and I'm scared to drive my car. What can we Jeep owners with the same problem do? There must be something we can do to get Chrysler to fix this problem. There is a recall but it doesn't cover the year of my car.
Danielle of Fort Myers FL (04/29/08)
Jeep needs to be punished for the danger they put peeple in!!! This is ridiculous. I have a 2001 Jeep Cherokee Limited for 2 mths. It is used with barely 80.000 miles on it. I have put 4 new tires, tuneups beyond belief and NOW my jeep is sitting at a shop that wants me to give them 3000.00 dollors to fix my transmission!!! I have also fixed two window regulators, front driver and front passenger. Not only that, but my front 2 rotors are making my jeep shake,rattle, and roll all over the road!! I will NEVER NEVER NEVER buy jeep product again and I have taped a sign to my jeep saying Do not buy Jeeps, there ALL LEMONS! I owe 13,000.00 dollars for a Jeep that I don't even drive...My loss, Jeeps gain. And that is too bad because Jeep will get what is coming, maybe not now, but one day!!!
Deb of Dousman WI (04/28/08)
I have had my jeep in and out of the shop in regards to it stalling all of a sudden.Each possibility proposed to me is not a sure fix and very expensive.Also the lights in my jeep like to dim out some times when I am driving.My anti loc brakes are down also now and I can only use them as reg. breaks. All of these things are very dangerous to me.It is my only vehicle to drive so I use it. I have read about other jeeps stalling. This needs to be addressed.
Hayden of Wilton NY (04/26/08)
I purchased my 03' Jeep from a dealer in 06'. I bought it at what i thought was a very fair price(now i know why). Almost immediately, i had problems with the fan relay switch.Which by the way is under the passenger side headlamp, which is about 2 inches from the fender side of the of the headlamp cavity in the middle. This is important information because the part itself costs about $35.00 and the dealer will tell you they need to take the whole front end of the car apart.They do not need to rip the car apart.They fix the problem in 10 to 15 minutes by drilling into the headlamp assembly like I had already mentioned before. Then they charge you BIG money in labor to have your Jeep sit in the back of the lot all day.DO NOT FALL PREY TO THAT SCAM. My buddy who is a mechanic told me that scam when I had him change my relay. The alternator stopped working and my battery died about two weeks later and that was even more money about $300.00 down the drain.The tires need to be filled back up every 2 to 3 days because the cheap aluminum oxidizes and creates a hole between the tire bead and the rim for all the air to escape(that is annoying) about 4 months later the entire cooling system failed and litteraly exploded in my car.I ended up replacing the radiator,the dumb fan relay AGAIN,heater core,and the thermostat to the tune of $2000.00.I replaced the radiator on warranty from the initial explosion twice and to this day,a solid year later the thing still leaks.the mechanic will warranty the radiator but wants to charge me for the labor. I believe they get paid by the company to do warranty work so i wont let them touch it again for that reason(I think the mechanic is lying to me about the supposed charge) and because he has done the radiator and all its components atleast 2 times already with NO positive results. They also put in 2 thermostats and I can still hear fluids running through the heater core and that can't be good. To this very day the trucks heater blows cold air to luke warm air in the winter rendering the heater utterly useless.In the past couple months it has developed a problem with the steering(as if there is anything else that could go wrong). The vehicle no longer turns left easily. My friend the mechanic told me it's the steering shaft.We changed it and the problem was still there. That was $250.00 down the drain. Then a jeep mechanic told MY mechanic, it is the ball joints. We changed them and the problem is still better than ever.It was a good thing i changed them because They were falling apart in the sockets.Nevertheless, that was another $185.00 down the drain. Now we think we have found the real culprate. We believe it is the steering gear box.The gear box is expensive about 350.00 plus labor to install.I have also replaced a front left and rear left brake calipers because the had seazed at different times but whats another 350.00 dollars right!!!! I have huge cracks down to the foam in my leather seats,adding insult to injury I want the folks and workers at Chrysler/Jeep to know that I owned a full size Mitsubishi Montero sport for YEARS and almost 300,000 miles and I replaced the brakes,tires and oil as i should and replaced the alternator at about 250,000 miles. I will NEVER purchase another cheap jeep EVER again or an American car in general.I will be going back to foreighn cars. What a collosal disappointment this has been oh by the way MUCHO expensive
Fritz of Spring Valley NY (04/26/08)
I bought a jeep liberty in full by cheque and the same day I began to have problems with the car there was smoke coming out of the back wheel,oil was leaking from underneath the car,the c.d. player was making a weird noise.so I called the dealer and told him I want to bring the car back and that I want my cash back and he won't do it unless I leave him with $4,200 and I paid $11,5000 for the car.
Lana of San Angelo TX (04/24/08)
I bought a 2003 Jeep Liberty in March of 2003. Since that time, I have had it in to the local dealership to have the back window regulators replaced six times. The last two times have been after the warranty expired and the dealership has given me a hard time about replacing them for free. There is an obvious problem with them as my back windows are never rolled down, but the window just falls into the door. I have looked on the internet and discovered that other Jeep owners have the same problem. I have called Chrysler and they say there is nothing they can do for me until it happens again and then they might recommend a partial adjustment to help me pay for the repairs. I requested something in writing stating that Chrysler would pay to have the window regulators replaced for the life of the vehicle and they said they would never do that. Chrysler should have to fix the defective part and have a recall on all models affected or a class action lawsuit should be filed on behalf of all vehicle owners with the defective window regulators.
Tommy of Mauldin SC (04/15/08)
I bought a 2002 Jeep from this dealership on April 9,2008 after examining the vehicle and being given the oral assurance that the car had been thoroughly checked out by their mechanics and there were absolutely no problems with it. The car looked very clean and drove well. I noticed a sound in the engine which I asked to have them re-examine. The GM agreed to keep the car overnight and have repaired any problem they found. Bob reported that the problem had been something to do with an oil sleeve and that they had replaced it. We picked the car up the next day (the 10th) and drove it home. Later that day I noticed a HUGE oil spot on my driveway. I reported this immediately to the dealer and was told to bring the car in on Tuesday (the 15th). Upon doing so we were told they could do NOTHING to remedy the problem. They refuse to do ANYTHING to make the vehicle driveable. In short, I am now stuck with a repair bill for $1100 for a new radiator( which had not been disclosed as being cracked) and a rear oil seal replacement.
Nat of Wellsboro PA (04/09/08)
2007 Jeep Wrangler has bad front wheel virbration when going over certain bumbs. Less the 15,000 miles on Jeep. Took it to two different deals. Never fix because they cann't duplicate the problem
Abilio of Berkeley Heights NJ (04/08/08)
I have a 2001 Jeep Grand Cherokee Laredo. I have had several problems with the radiator cooling fan relay. I had to replace this part about five times costing me a bout $350.00 (because I take to my won mechanic, otherwise...) each time it has to be replaced. This relay is located in a very difficult place to get to, so the mechanics have have to take a great deal of parts off to get to this relay. This last time the mechanic informed me that in order to avoid replacing the relay so many times I had to replace the radiator cooling fan control module which cost me $692.29. I have spoken to other jeep owners and seems like that everyone has the same problem plus other problems that I have not encountered yet. I contacted Jeep customer assistance center and they say they are not responsible for this. I have spoken to the mechanic that fixes my jeep and he has had several customer with the same problem. My mechanic has used jeep parts to avoid any complaints from myself or Chrysler. I'm very disappointed with the Jeep and Chrysler itself. This is by far the worst automobile I ever had, and I've owned several. It looks good in the outside, but the inside (motor, noise, etc.) are the worst. I want Jeep Chrysler to come out and to be responsible for so much damage to their customers. I will never buy a Chrysler vehicle ever again.
Meghan of Mechanicsburg PA (04/07/08)
My husband bought his 2004 Jeep Liberty brand new. He bought it for the durability of the Jeeps. We just had it in for inspection and they now tell us that the underside of the Jeep is rusted through. The mechanic asked my husband if in has been sitting in flood for over a year. The Jeep has never been in a flood nor have we been off road with the Jeep. We called the dealership where he bought the car and they are telling us there is nothing they can do.
?
Robert of North Manchester IN (03/25/08)
After having this vehicle for less than a month the check engine light comes on. I took it to Autozone for a diagnosis. They told me it was a computer memory checksum error and had little info on the particulars. I then took the vehicle to the dealer. He looks at it and then says he is going to have to keep it until the next day. I call the next day and am told that it needed a new ECM, they were on National Backorder and it would be at least a month before they would have one and then there were no guarantees on that. Amazingly enough I could find them on the internet for 115 bucks used and 320 new. I told him to put it back in and call me when he got the part (the vehicle still drove fine). I was told he could not allow the vehicle to be driven as it might be polluting!! Obviously this guy just did not want me getting service elsewhere. So it indeed took a month to get the ECM. Why are companies allowed to sell vehicles that they cannot stock parts for?? I thought there were consumer laws about this. The next issue arose when we left a restaurant before going to a wake. Had the whole family with, got in and the key would not turn. The dealer is closed (I bought the worthless service contract) so I call a locksmith. He tells me that the lock cylinders are junk, have been since 1996? or so and he services 2 - 3 per week in the Fort Wayne area. He replaced mine with an improved after-market version but he says Jeep still used the defective ones to this day. To make matters worse the service contract people refused to pay the 160 bucks because they said I should have called them and they would have sent a tow truck to take it to the dealer for repair in the morning. I told them that we would have been stranded 50 miles from home. He implied that was not their problem. I guess the biggest beef I have is the fact that they MUST know there are both design and material planning deficits and they refuse to do anything about it. As a matter of fact, they just keep right on using the junk parts.
John of Round Rock TX (03/23/08)
I own a 2001 Jeep Grand Cherokee Larado with power windows. I have put 40k miles on my jeep and have had 3 window regulators go out in that time span. 2 on the RF door and now 1 on the RL door. I have never had a vehicle with so much window problems. I know that this jeep is out of warranty, but I see on the internet that I am not alone and believe that Jeep/Chysler should make a better window regulator. This leaves your jeep open to easier access and maybe even theft. I have made a complaint to Jeep asking that they warranty the last regulator that has broken which I have temporarly held together with vice grips.
Jennifer of Denver CO (03/02/08)
Brought my 04 Jeep Grand Cherokee in for service. Got a call from service manager-he told me, among many other things, that my rear breaks were gone. Not only were the pads done (he gave me the measurement) but also my rotors were completely shot. It would be $700.00 to fix the breaks. I responded by telling him I JUST HAD my rear breaks done. He acted surprised. I told him not to touch them. I happened to be a block away so I stopped in. I asked to see my car. We walked back and the mechanic nervously grabbed the rotor and pointing to it he said, see its gone. I looked at it and told him I am not supid there is nothing wrong with the rotor. He agreed. Then I pointed to the BRAND NEW PADS and said and there is nothing wrong with those either.
Elizabeth of El Paso TX (02/19/08)
I too have been having stalling problems with my 1998 Jeep Grand Cherokee Laredo. I am scared to drive on the highway because it sputters and stalls suddenly. The problem has not been found. We have replaced the fuel pump, but the problem continues. This recall should be including older models as well as the newer ones. The danger is all the same regardless of the year the Jeep was made. Chrysler should do something about all of the stalling problems. By searching online, I found that Dozens of people have the same problem with their Jeep. Too many people have had the same thing happen while driving- Thank you.
Deanna of Anniston AL (02/17/08)
Jeep grand cherokee 2000 stalls for no reason. I can be traveling 65 mph or less or sitting in the drive thru. When it stalls, all power is lost & power steering. Very dangerous as I drive in heavy traffic. Very afraid to get behing the wheel.
Tom of San Clemente CA (02/13/08)
06 Jeep Commander in for same problem 6 times at San Juan Capistrano Dodge/Jeep/Chrysler for getting stuck in 3rd gear, surging, stalling and a variety of other issues. The last time they tried to fix it, it is working better, but I still have the stalling and surging issues.
Johnna of Arlington TX (02/13/08)
'06 jeep commander - (1) stalls intermittingly during turns which are both from moving and stopped positions. many have occured during a u-turn from a stopped position. (2) has a rough idle, which at times is more severe than others, but has never died - just shook severely a few times. it intermittingly acts as if if is going to loose all power. this can occur several times in one day, 1 time during the day or not at all for 1 or several days in a row. there is no set pattern. it occurs during cold and hot weather, with electrical devices on or off, in park/neutral/drive, if the engine has warmed up or is still cold. (3) the original stock windshield - continuous rock chips, cracks, bullseyes, etc - replaced w/ 11,000 miles with a non-jeep brand glass and to date, the new one has only 1 star chip. i believe that jeep is not using sufficient/durable glass for its windshields (4) transmission fluid leaking from adaptor O-rings - replaced (5) rear spring seats squeaking - insulators replaced (6) excessive wind noise from front passenger side - at 22,500 miles the dealership said only normal wind buff, at 24,000 miles the dealership said it's unure where it's coming from but will start repair by resealing the front windshield and then seal it again if that doesn't work and go from there, that sometimes they need to be sealed more than once (7) front driver window inoperable - motor replaced (8) short in audio/speaker syster - radio assembly replaced (9) front driver power lock motor making noise/whining during autolock in cold weather (10) back up sensor not sounding in a timely mannor (11) alert to check/repair reverse sensor appeared during the time that i found out the vehicle wouldn't start and it had to be towed ****the vehicle is in the shop again - there for 3 days so far...not advertising a hyundai, but glad i have it as a second car, especially since i bought a jeep****
Stacy of Lake Arrowhead CA (02/07/08)
My 2007 Jeep Wrangler 6 speed caught fire in the engine compartment and burned up completely. Cause to be determined by my insurance company investigator.
Complete loss of property (vehicle) and loss of transportation until settlement can be decided.
James of Greene NY (02/06/08)
Purchased an 2003 Jeep Liberty, from above company with an to fix list, of the front end shakes, with a gradual drifting to the right, while at low speed or at cruising speed,the named company stated that they did a front end alignment which is false for which I paid out pocket to have done at a good-year garage, also a service which also was to have been down by the above, also stated I thought the brakes are in needing changing, the right rear caliper was and still in sticking with a severe heat feeling coming from the brakes,I am very disappointed even though they are not a jeep dealer they sold a jeep product. I also purchased four new tires that was quoted to as the problem of my shaking in the front end, well the shaking is still very much the issue along with the brakes, I have not owned this vehicle for six months!!!!!
Michael of Webster MA (02/03/08)
My 2002 Jeep Grand Cherokee accelerated on its own at a high rate of speed totalling 3 vehicles and damaging 1 other and with the grace of God, not one of the 10 people got injured seriously or killed as the brakes were not able to stop the vehicle in a four-way intersection
Kevin of Williamstown NJ (02/01/08)
My 2005 Jeep Liberty Limited has been in the body shop for 3 and a half months. It went in the shop mid Oct. They're waiting on a part from Chrysler. It's the quarter panel assembly. Driver's side. Chrysler said the part is on back order from the manufacturer. They're giving me the run around, and saying they don't know when it will be in. They won't even give me a loaner car to drive. They won't do anything for me. I'm paying for a car that I don't have. I thought they were the manufacturer. It's not an old car, and I need it back. I'm driving an old car that's about to break down. If that happens, I won't have any money to get it fixed. I already payed to have it fixed once already. Please help me get my car fixed and back.
Greg of Keansburg NJ (01/31/08)
My wife bought a 2003 Jeep Liberty Sport in 2002 from the dealer, had routine maintenance and even had the recall (see below) performed. Even though I believe it has to be performed again, the passenger front wheel sounds HORRIBLE, constantly vibrating, seems like the wheel will just fall off.. I dont think the ball joint issue is resolved efficiently. Once she reached 75,000+ miles the real problems began. The vehicle light has come on consistently for the past several months. Brought it to a mechanic, said it was misfiring and 'fixed it, - however light came on again, so brought it to the dealer. They claimed he used the wrong plugs and charged her $300+ for the same thing he did and said there was a 'carbon build-up' on the valves and would be an additional $1000 approx (didnt bother with that). Left with the light off, a week later it came on again. A separate mechanic looked at it and fixed the light said it was misfiring and was then running fine. UNTIL a few weeks ago, it started a light tapping near the valves/intake and we havent driven it for fear it was going to stall (book says the trans light was flashing which means it will lose power). Yesterday it wouldnt start AT ALL; it took several tries and eventually started slooowly. I ran it for a few minutes and performed an oil change, tried 5w-30 the preferred winter weight and didnt change, still tapping. This vehicle should be recalled. WILL NEVER BUY A JEEP AGAIN. I am going to try some additives and simple valve fixers, hoping to get it up to par to sell privately or trade for a new car. This is a similar complaint I came across on a jeep forum: The first trip showed a misfire on Cylinder 3, all the plugs were replaced. The second trip was Oxygen sensor, it was replaced. Third trip, they claimed carbon build up, fourth trip was another misfire, 5th was Air Box. We have reset it twice this weekend, going back on Monday. **Recall ID# 06V288000 - SUSPENSION, FRONT : CONTROL ARM : LOWER BALL JOINT
Kyle of Abingdon MD (01/30/08)
Went out one morning to take my kids to school in my 2006 Jeep liberty, started the jeep & clunk a loud noise occured & did not sound quite right. Had it towed to Adams Jeep for service,which is where it was purchased,was called by service dept. to let me know it was a definite engine problem & I would have to pay 4 hours of labor for them to look more in depth to what the exact engine problem was. said o.k.,at this point I could not drive it,it was dead!Service called next day & said a new engine was needed,I was given a quote of 4,900.00,I asked the mechanic if that included everything tax,labor,all parts-he said that would be the final amount.
Okayed repair & engine was ordered.Asked if it was common for engines to be replaced in a vehicle with under 100,000 miles on it-Mechanic told me no, more like a vehicle with 250,000 or more miles.Mech. called to say engine was going to take a little extra time getting it in,& was offered a loaner car at there expense(which we found out later,is just a car they keep sitting around for this kind of use.) called week later and was told jeep was ready,when I re-verified the total I was told 6,100.00. Service manager said that the mechanic that was working on the car wrote on the ticket that he had called us to let us know the engine would cost a little more.I NEVER recieved a call. When I asked to speak to the mech.,I was told he was off. After argueing back in forth for quite awhile,we agreed to 4,900.00 and tax.After hearing a sob story from the service manager about the loss he was taking by settling on the price,I believe its me who suffered the bigger loss(5,100.00)I called again to speak to the mech. the next day and was told he was still off. It was not until I picked up the car,that I had found out (by the cashier lady) that the mechanic was no longer with them.
Chrysler would not help in any way,because I did not buy the extened warranty.I explained I would have if I was told that their vehicles do not go over 100,000 miles without needing an engine.they said we were way out of the 36,000 mile warranty,and they could do nothing.(vehicle is maintained and has 88,000 miles on it,mainly highway-due to my job-bought a jeep because they run forever! YEAH RIGHT!)Have owned nothing but daimler/chrysler vehichles-but through this experiene,all the lying and feeling of being taken advantage of,I am done with, them if they go out of business from too many lawsuits they deserve it with the way they treat their customers!I would have loved to pursue this legally-but was already at a $5,100.00 loss!
Michael of Muskegon MI (01/30/08)
I purchased a new 2007 Jeep Wrangler, last summer 2007. This is the first winter with this vehicle, I love my Jeep. Except for the factory 16 steel wheels. I am noticing a severe vehicle shake at 55mph. Well. The cause is ice and snow frozen behind the spokes of the wheel, the reason is whom ever designed this rim incorporated a trench or cavity behind the spokes. Since this trench is behind the spokes it is nearly impossible to chip the ice away. This is the only factory wheel Jeep makes with this trench. What happens the weight of this ice throws the wheel extremely out of balance it's so extreme the steering wheel shakes and turns back and forth on it's own making it impossible to drive over 50mph.
Rashid of Austin TX (01/29/08)
My 2004 Jeep Grand Cherokee's rear passenger-side window regulator broke. A new one was installed when I bought it one year ago (10 months ago actually). The part was $250!! It had to come from the dealership. This happens to many, many Jeep Cherokee owners. If their window regulators don't last, they should help pay for repairs even after warantees expire.
Mary of Newtown CT (01/26/08)
JEEP COMMANDER ENGINE STALL PROBLEM. 3rd time in the past 5 months or so. Have already reported this but cannot find original paperwork. Wanted your file to be updated.
Ryan of Walpole MA (01/25/08)
I owned a used 2000 Jeep Grand Cherokee, used because it was my parents car for two years until I bought it off of them. I was also work as a service advisor for Chrylser - Jeep dealership, and used to deal with at least 3-5 people a day, bringing in their vehicles for warped front brake rotors. I had to replace my rotors on my Jeep 4 times in two year and a half years that I owned it, the last time going with an after market product that seemed to solve the problem. I was contacted as part of a class action law suit against Chrysler for the brake rotor problems. I chose not to participate in it, because it was going against my former employer. When I got rid of it, I went to a Dodge Ram 1500, I specifically asked the sales person, a mechanic, and the finance guy if this Chrysler vehicle had problems with their brakes, to which they all answered a confirming No. So after having the truck for 7 months, I had the front rotors replaced at 7K miles, again at 15K miles. at that time, the dealership said that in order to have it covered under warranty, I would have to pay a $50 co-payment, which I did, and they said it would carry a warranty up until 36K miles. so when the brakes started to go again at 24K miles, I decided to deal with the shake and shimmy until it got closer to 36K miles. Well, that Dodge dealership closed, with no warning signs or anything. I took it to a Chrysler dealership in the same town, who said that it would cost me $92 to even look at the brakes and that they werent covered under warranty!! I told them to forget it. I emailed Chrysler directly, in which the girl that replied could not have been more rude and ignorant, even calling me the wrong name, not just once, but then again even after I corrected her the first time!! She told me that I was basically out of luck because that $50 co-payment was with the dealership and not with them. So now, I am stuck with a POS Chrysler product, yet again, I was lied to, taken advantage of, robbed, and with no help from the manufacturer to stand behind their product. I was looking to go back and purchase another Jeep product, but that one girl from Chrysler turned me off on their product all together! It is even to the point now where she is not even responding back to me!
Brandon of Hamilton OH (01/25/08)
I simply wish to echo the complaints of Jeep owners whose vehicles are stalling. My 2005 Grand Cherokee with the 4.7L engine intermittently stalls while braking, coasting, and/or turning. It began a few months after I bought it new and has happened 15-20 times in 2 years. The sudden loss of power steering and power brakes, particularly in the middle of a turn in traffic, can be extremely hazardous to the people in my Jeep and anyone around us. I am unable to reproduce the stalling at will, which means a mechanic has never witnessed it. Since it does not store any codes when this occurs, the dealer hasn't been willing to do any troubleshooting. They just give it back to me assuming there's nothing wrong with it. Eventually, after multiple complaints and visits to the dealer, they attached their Co-Pilot to it, which supposedly monitors all of the vehicles electrical functions. Why this wasn't done initially, I don't know. I was able to capture two stalls over the course of one week using this device. They could then confirm that it was indeed stalling. Previously all I had was my word with no evidence to back it up. The dealer replaced the EGR valve and purge solenoid, under Chrysler's direction, based on the information from the Co-Pilot. A week later it stalled again. Yesterday Chrysler recommended they replace the ignition module, which they did, because they've seen some cause problems. It is now in testing mode again, with me as the guinea pig, waiting for a stall that finally causes an accident. This vehicle is unsafe and unreliable, and it should be repurchased by Chrysler under the Ohio Lemon Law. Unfortunately, all I have received on that front is resistance. Communication with Chrysler is difficult at best - at worst, impossible. They refuse to acknowledge the severity of this problem, and seem to be waiting for someone to die before they take any action. Further, anyone of any authority is completely firewalled by their customer service department. I don't know any of the information I've sent them has ever gotten beyond my file. Both the dealer and Chrysler claim they have never heard of the symptoms I'm reporting, yet I can go out on the Internet and in 30 seconds find hundreds of stalling complaints from Jeepforum.com, NHTSA, Usenet news, and a host of other sites about Grand Cherokees, Commanders, and Wranglers, between 2004 and 2008, with the Hemi engine, the 4.7L, and the CRD. Many of these complaints are eerily similar to mine: Jeep intermittently stalls while slowing down, the dealer can't find any codes or reproduce the problem themselves, and they send it home where it continues to stall. I have sent copies of these complaints to Chrysler and to the dealer. The dealer's owner tells me they are investigating further, based on those other complaints, but I really don't expect much result. The dealer tells me Chrysler won't let them do any further troubleshooting (beyond driving it to see if it stalls) because they can't find any codes. It seems to me, if there's a code registered, that means something the engineers predicted could fail has failed; and if something breaks in a way no one has ever thought of before, there is no way for the computer to know it broke. Before the ignition swap, I had written off ever driving it again. It is unsafe and I am not comfortable tooling around in a vehicle that I know could hurt someone by no fault of them or me. To be as fair as I possibly can be, though, I will drive it again and see if it still stalls, now that another component has been replaced. I do not believe it is my responsibility to test it, but since no one else seems to be able to witness a stall, I have no choice. If it stalls again, now that they have replaced three components per Chrysler's instructions, it will solidify my Lemon case and only work in my favor - that is, unless the next stall is the deadly one. I just have to be especially careful every time I coast, brake, or make a turn.
Renee of Hamburg NY (01/24/08)
I purchase a 2005 Jeep Grand Cherokee and also purchase the extended warranty coverage for $1800 good for 7 yrs/100,000 miles. Less than 2 ears after purchasing the vehicle (~50K miles), the heat stopped working on the passenger side. The dealership told me that they needed to update the software in the HVAC module to fix the heat and that this was not a covered item. Additionally, the vehicle has stalled several times when braking (5-6 times) since I have owned it. I have taken it into the shop for this issue several times and then it recurs. I am concerned because it is a potential SAFETY issue if it stalls in the middle of heavy traffic. I would like to know if there is an investigation of the engines in the 2005 Jeep Grand Cherokee models.
Judith of Plainville CT (01/24/08)
After having the heated seat element replaced due to Jeep recall, I now have a hot seat!!! Way too hot to sit on even in the low position and even after turning it off. I have asked to have it tested three different times: Told to: Sit differently on the seat, turn it off or don't use it, put a blanket on the seat. None of these solutions solve the problem that it is just too hot in one location on the right side of the seat and slightly warm on the left side of the seat. Service manager does not return my phone calls.
Brenda of Shippenville PA (01/24/08)
I just bought a 2008 Jeep Wrangler,put an estimate amount of 40 miles on the Jeep and the transmission went. The dealership that I bought the Jeep from has been WONDERFUL in helping me with the problem. Took the Jeep back to them on Monday January 21. They put it on the computer and got a transmission error. They called Chrysler Monday afternoon and never got a return call back about the code on the computer. Tuesday afternoon I called the costumer line at Chrysler to see why no return call. The girl I spoke to called the dealership I bought the Jeep from and spoke to the service manager and within a 1/2 hour they got a call on the code and they were told it was a transmission valve pan. They got the part yesterday and pulled the transmission to put the new part on and noticed that the whole transmission was bad (on a brand new car)!!!! So in the mean time of this, if it would not have been for the dealership out of the kindness of their hearts giving me a loaner car because Chrysler would not authorize them to give me a car to use. I would not have had a car to get back and forth to work. Yesterday when I found out that the Jeep's transmission was bad and they had to rebilled the transmission and would not have my brand new Jeep for about a week and Chrysler would not authorize me another one to use. I called Chrylser again and the costumer service rep. Bernard was so rude to me he hung up on me.In the mean time the dealerships General Manager also called to get Chrysler to complain about the Jeep and to get authorization for a loaner Jeep, in which the authorized for one week a car. I live in the mountains and it snows almost everyday and a regular front wheel drive car does not go. So the dealership is letting me use a 4-wheel drive SUV. Just because they feel that they should and they are great. I don't know what to do next. If it wasn't for the people at the dealership I would not have a 4-wheel drive to use and I believe Chrylser does not care about their consumers who buy off of them and as soon as you sing the papers. It is screw you and they laugh at you with the money in their pocket. I will never ever buy another Chrysler product again just because of the way I am being treated at the main office.
Ronald of Levittown NY (01/23/08)
A couple of months ago, I was driving my 2007 Jeep Grand Cherokee, when it suddenly and violently accelerated, causing me do swerve, dodge and weave, not to hit anything, until I could gain control of the vehicle. The Electronic Throttle Control light was on, while the episode happened. After having the vehicle towed to the dealer, they couldn't find anything wrong with the car. The vehicle had about 5000 miles on it at the time. I refuse to put my children in the car, and after telling that to the man in the serice department, he stated that he didn't think the problem would happen again. Not very reassuring. I recently wrote a email to Jeep Corporate, with much of the same information I'm writing here, and they said to go to another dealership. Such crap. I know of 2 other people in my area that have had similar issues with their Jeep. Something is wrong here, and I don't know what to do. I could use the help. Thank you.
Veronica of Elizabethtown KY (01/23/08)
I purchased my 2006 Jeep Liberty, May 2006, it has approximately 21,000 miles and is still under the original manufacturers warranty. My Jeep Liberty broke down, 1/6/08, it has been in the shop since 1/9/08. The dealership has been working to try to find the problem; at first they thought it was the harness belt, however,that did not resolve the issue. I received a call today, 1/23/08, there are severe technical issues with my vehicle. The dealership has the Chrysler Engineering Department involved. I had to rent a vehicle and pay for those expenses out of pocket. I had contacted Chrysler via email; reference number 17137777 EMAIL CASE NUMBER: 1926156 I received a response back from Karrie, Customer Service Representative Chrysler Customer Assistance Center, the following was her response: Thank you for contacting the Chrysler Customer Assistance Center regarding the current issue with your 2006 Jeep Liberty. I have called Swope Dodge, Chrysler, Jeep and spoke with Phil the service manager. I was advised that they have found a failure code and are currently trying to work with their technical team to resolve the issue. We suggest you continue to work with the dealership in regards to this issue. Thanks again for your email. Sincerely. I am disappointed as well as frustrated at the lack of concern and unwillingness to accept any responsibility in reference to the defect of manufacturing by Chrysler Corporation.
I am still without a car, two weeks later and the dealership is unsure if they will be able to resolve this technical issue with Chrysler. The dealership is losing money, they have 2 mechanics assigned to this job, which would usually require one. At this point, I would like to receive the amount my vehicle is worth according to the blue book and look at purchasing another vehicle, which would not be a Chrysler product. I have the extended warranty on this vehicle as well, however, that does me no good if the vehicle is inoperable.
Pat of Exton PA (01/22/08)
I have a 2002 Jeep Grand Cherokee that I've enjoyed very much. However, I am experiencing no heat on the passenger side of the vehicle. Thanks to the internet, I've discovered that this is a very common problem with the early 2000 models. Having owned several cars before this, I am sure that this should not be happening to a car that is only 5 years old. Mechanics are quoting about $800 to repair this problem. I am also being told that this will probably happen soon to the other side of the vehicle. This is the second major problem that has occurred with my Grand Cherokee, the first being that the front differential had to be replaced at 70K miles. Since I do only normal highway miles and do not mistreat the vehicle, I was told that this should not have happened. I wonder how many complaints of this sort you have had and if anything can be done about it. It is a very expensive repair to have to pay for when it is something that should not be breaking down. HELP!
Vanessa of Bloomington IL (01/21/08)
In October 2006 my fan blade on my jeep cherokee 2000 fractured and also damaged the shell around the blade. My car was purchased in the states, but has been with me in Mexico since 2006 (I am a US citizen, but currently a medical student in Guadalajara, Mexico). I took it to a Jeep dealership here b/c I was certain that it would be fixed appropriately. A month later I received a notice at my mailing address in the states reporting a recall on the fan blades etc. I called the number on the recall notice and was directed to call an international Jeep number for reimbursement. Needless to say, all I got was a voice automated system with no way to leave a message or talk with in actual person. Therefore, I went to the Jeep dealership here in Mexico to address this issue in person. I was told that the fan blade itself in which I was charged $5000 pesos/ $500 USD was now only $200 and that they couldn't reimburse me b/c the recall notice was from the states and that what they fixed was not what the recall covered. I don't know much about cars, but it doesn't take a rocket scientist to see that the fan blade broke and that was what was clearly defined on the recall. I am very frustrated with the Mexican dealership and the lack of guidance from customer service reps in the states. I took it to a Jeep dealership b/c I had assumed that it's corporation functioned on an international system. In addition, I felt as though I was originally the charged the gringa price. It does not help to be blond hair, blue eyes and American and trying to negotiate in a foreign country. So now I am stuck with a bill of $10,266.39 pesos and no solution nor direction for reimbursement. I have been a jeep owner since 1999 and I swore by their reputation. I can handle when things break or things are recalled, but the lack of assistance will probably prevent me from ever purchasing another jeep again.
Tatiana of Dracut MA (01/21/08)
In March of 2006 I took ownership of a 2006 Jeep Liberty in which I paid almost sticker price for. Since the purchase of this vehicle I have had a continuing leak that has not only cause interior damage it is now cause electrical issues. The dealership keeps telling me that they will not consider this vehicle a lemon as they have not been able to find the source or opening of this leak. I followed the lemon law to a T and spoke with many mechanics. The dealership has my car for about a week every third month and keeps telling me that they can not duplicate the leak therefore do not believe it is a lemon. I over the last year and a half have had the vehicle repaired over 7 times and that is not including 2 FINAL REPAIR attempts by the dealer. I am in no financial position to hire a lawyer and feel as if the dealer should own up to this car as it's their product and do something to assist me as I have been nothing but patient with them and have followed all of their instructions.
Ronda of Erie PA (01/15/08)
Purchased a new 06 jeep liberty, thinking this would be a reliable vehicle. What a joke!!! In the shop 7-8 times already. 2x for engine light on,had to tear the engine down both times, supposedly same thing each time only on different side each time. Ball joints replaced 1x, heater malfunction 3x, rotor malfunction 1x, cv boot replaced ( so far 1x ). Then just yesterday I had a front end collision with another vehicle. This one a chevy blazer, with damage to the doors.My Whole front end destroyed, only front view was radiator, 2 headlights,and a severely damaged hood. Bumper was completely destroyed and still no air bag deployment. I can't wait to get rid of this disaster on wheels. I tell everyone I meet about this vehicle and warn them about my experiences. They should never be allowed to make another jeep or chrysler. My sister had similar experience with a sebring, What a piece of junk that thing was.
Debbie of Hendersonville NC (01/09/08)
I purchased 2007 jeep commander 1 month ago and this vehicle has been in the shop more than I have been able to drive it. While driving the vehicle will start to jerk as though it had a bad miss. It has been to the dealership several times and once when the area service rep.was there and they tell me that the vehicle is suppose to drive this way.I had no problems with vehicle the first week driving it but since then while driving it is always in a jerking mode whether I am driving on a flat surface or on an incline. Why would anyone purchase a vehicle that drove this way is beyond me..I purchased a jeep vehicle thinking I could enjoy the ride. What a waste of $50,000.Does anyone have any idea what we all could do with this lousy chrysler product..Chrysler doesn't seem to want to help anyone..It's hard to imagine that this many people would have to keep vehicles that do not deliver what you purchase and get nothing resolved. My service dept. told us that this is how it will have to be..(not for long).we are getting advice from our attorneys and see how the LEMON LAW really works. Is it for the consumer or is it just more paperwork to be filled out with nothing done.
Brooke of Lebanon OH (01/07/08)
I have owned my Jeep Grand Cherokee for 1 year, I noticed a few weeks ago that I could hear a wind noise coming through the door. It was a windy day so I didn't think anything about it. But, as days passed, I also noticed that there was a gap between the door and the console. So I made an appointment with my Jeep dealership. After having the car from 9-5 they called an said that it was my fault. That I had opened the door too hard. That I actually pulled the door awasy from the hinges. Long story short. That is Not a factory default. I guess the car door is supposed to fall off after being opened. I am not impressed with the service or my warranty. I am looking into legal action at this time.
Patricia of San Diego CA (01/04/08)
I own a 2002 Jeep Grand Cherokee Laredo with 65,000 miles. In November 2007, while parked inthe driveway, my drivers side window fell. My independent mechanic diagnosed the problem as a result of a defective window regulator. Cost=$400. Now in January 2008, the same thing happened to my passenger window. The cost for this window repair, another $400. How ironic. Total cost to replace window regulators in two month is now at $800!! This is absolutely ridiculous. After reading hundreds of complaints on this website and others, a class action lawsuit against Chrysler and/or the regulator manufacturer is definitely in order here. I would hate for any passenger's or children to get injured as a result of this.
Maria of St. Marys WV (01/03/08)
After owning my 2004 Jeep Grand Cherokee Limited for 2 weeks, the first thing that happened was that my battery instantly without explanation died. I replaced the battery but was haunted by the weird things that the Jeep was doing right before the battery died (flickering lights, dials going wild) The next, more serious event, happened about three days later. I was driving down the road and the vehicles in front of me were slowing to turn. I slowed and then when I accelerated, the gas pedal depressed on its own and I was unable to slow the jeep with the brakes. I thought that maybe I had accidently activated the cruise and turned it on and off a couple of times. As the Jeep accelerated past 65 and braking was not effective, I had to pass a car that I had come up behind (no one was coming the other direction or this would have been the end of the line for me). I tried to press the gas pedal thinking that it might be stuck. This only made the Jeep accelerate even more as it kicked it into the passing mode. No one was in front of me at this point, but there was an extremely busy intersection about 1/2 a mile ahead. Instantly, just when I was about to fully panic and start praying for my kids to be taken care of when I was gone, the Jeep stopped. I pulled off the side of the road and turned off the ignition. I let it sit for a few minutes while I composed myself and then turned it on and pulled back out onto the roadway. I drove at 20 mph for the next 5 miles to work and called the salesman to come and get it. He could tell by my voice that it was serious. He brought me a loaner car and came to get the Jeep. The maintenance department replaced an air hose and lubricated the throttle and asked me when I could come to pick it up. I was terrified to even get inside the Jeep. I'm not sure yet what I can do about it legally, but am looking into whether I can make them take it back. I cannot drive the vehicle or even worse put my children in the vehicle. I cannot believe that there has not been a recall with as many reports as I've found on this specific issue on the internet. This is ridiculous!!
Sarah of San Antonio TX (01/03/08)
I bought my 2007 Jeep Wrangler 4 door brand new in February 2007. In November '07 i tried starting my vehicle after a late night trip to the grocery store, but it wouldn't. The security light came on for about 3 seconds, then flashed, then killed the entire system. The radio, odomoter, engine-nothing would come on. I waited for about an hour for a tow. The dealership kept the vehicle for a week and said the SKIM module had shorted. In other words, the key was thought to be invalid by the vehicle so it had locked itself. Fast forward to yesterday afternoon, only 45 days and 1500 miles later. I took my sons to a neighborhood park and when we tried to leave the vehicle again locked itself. I called the Chrysler ROadside Assistance at 415pm. The tow truck did not show up until 705. Still waiting for word from the dealership as to the problem-I know it's the SKIM module again, but they have to check all avenues. BTW-my contract didn't cover a rental, so I had to argue until the service manager agreed to provide me with one. Did they reallye xpect me to go another week without a vehicle? Absolutely frustrated at this point-who pays over $25000 for a vehicle that leaves them stranded 2 times in 2 months?!? Anyone else having this problem?
Kevin of Williamstown NJ (01/02/08)
My 2005 Jeep Liberty Limited has been in the body shop for 2 and a half months. It went in the shop mid Oct. They're waiting on a part from Chrysler. It's the quarter panel assembly. Driver's side. Chrysler said the part is on back order from the manufacturer. They're giving me the run around, and saying they don't know when it will be in. They won't even give me a loaner car to drive. They won't do anything for me. I'm paying for a car that I don't have. I thought they were the manufacturer. It's not an old car, and I need it back. I'm driving an old car that's about to break down. If that happens, I won't have any money to get it fixed. I already payed to have it fixed once already. Please help me get my car fixed and back.
Leonard of Aurora CO (01/02/08)
Comments: I am frustrated and disappointed about my 2004 Jeep Liberty and the Maintenance Services (and recall repairs) performed/not performed on that Jeep. I bought the Jeep Liberty when it was brand new on my 48th birthday because I heard they (Jeeps) were dependable, durable, and fun to drive--I am disappointed because my jeep has not performed as promised. I am frustrated because there are more than eight recalls on Jeep Liberties including ball joint, exterior lights, power steering, door latch, etc.--I have experienced all those problems with my Jeep plus others. I purchased my Jeep from John Elway Dodge/Chrysler/Jeep in Englewood, Colorado--now known as GO Chrysler, Jeep, Dodge. I have taken my Jeep to the same dealership where I purchased it because they offered deals on service work. However, there is a pattern at the dealership of not having the parts to make the recall repairs most of the time when I take my Jeep in for oil changes, lube, filter replacement, etc. On three or more occasions, the dealership service department insisted that it did not have the parts to make repairs (while my car was under warranty). However, when the service department finally received the parts needed to make the repairs, I was told that I would have to pay for those parts and their installation because my car warranty had expired (my car warranty probably expired in September or October, 2007). Not only did the dealership charge/attempt to charge me for some of the warranty/recall repairs, it failed to perform the maintenance work on my last scheduled visit for the oil change, etc.. that I paid for. When I took my Jeep Liberty back to the dealership service department to get the work completed that I paid for, I also noticed that an exterior light was not functioning--a recall item. The service department pretended to be remorseful about not doing the automotive work that I had previously paid for, and promised to complete it and replace the exterior light for free--I had to pay for the bulb. However, when I picked up my Jeep, I was told by the service department that it could not repair the light because the housing that held the bulb in place had become so hot that it melted the bracket that held it in place. To me, the bracket looked as though it had been chipped on the inside. The service department told me that it would cost me about $300.00 to replace and install a new exterior lens/light. The outside of the lens/exterior light/housing is not cracked but looks new. While discussing the recall on the exterior light with the service department, I was told once again, that my Jeep was out of warranty to do the work. It is bad enought that the blue book value suggests that my 2004 Jeep liberty is worth under $7,000 (It was listed at $18,000.00+ when I purchased it in 2004), now it has electrical problems, exterior light problems, power steering problems, and my clutch seems to be malfunctioning.
Mistie of Midland TX (12/27/07)
I purchased my 2004 Jeep Grand Cherokee Special Edition used this past February and since then I have both rear regulator/motors go out on my windows. The first window was repaired at over $300.00 the second window came down on Christmas Day and has not been repaired yet due to money problems. At the time I purchased the vehicle I also purchased an extended warranty which does not cover this issue. After looking into this problem on the internet I have found out that alot of people with Jeep vehicles are having the same problem and that Chrystler will do nothing about it. The least they can do is have a recall on the regulator/motor and put better made parts in there vehicles. I also have an 80's model Ford Taurus that I have had since I was 16 years old and have never had to replace this part. What do we as the buyers have to do to get quality vehicles for our money.
Josette of Newark NJ (12/23/07)
I own a 1996 Jeep Grand Cherokee Laredo. While idling, with me foot on the brake and my shift in drive, the car accelerates by itself. I have taken it to a jeep dealer twice, spending $1300 total, then an aamco spending $1020 and I am still having this problem. I just got the car out of the aamco shop yesterday and the car is now accelerating and then shutting off. Can anyone help me with this problem?
Marie of Fairless Hills PA (12/23/07)
I purchased a 2001 jeep grande cherokee certified preowned with @ 15,000 miles. The only thing positve about this purchase was the comfortable ride and the color. After about of month of driving the engine light went on only to find there was a cracked cylinder head. I complained to the dealer and questioned why would something like this would happen and they seemed unconcerned stating it was JUST a faulty part. That was the beginning of many other inconveniences and unsafe faulty parts of this costly purchase. There was a transmission problem, gas cap had to be replaced but first it had to be diagnosed which was added into the bill. Then there were brake problems,the heater stopped working, the drivers side window fell down and to top it off driving home from a friends house along a river @ 10:00pm my car just stopped and steering was difficult. I was stranded on the side of the rode(being a female this was slightly dangerous) My car was taken away on a flatbed again inconvenienced without a vehicle until this problem was solved. I was told the crank sensor had gone bad. That was the final straw for me. Being a single working woman I wanted something safer and more dependable. I traded in my vehicle(didn't feel comfortable selling vehicle on my own to anyone else because I would talk them out of buying it from me) not too long after last incident and purcahsed a toyota!
Nick of Foley AL (12/22/07)
got in my 2004 grand cherokee after leaving restaurant on december 21st and turned on car seats. within 2 minutes i thought i smelled wiring burning. all of a sudden my butt got very hot in one spot and i realized the seat was on fire. it had burned through the seat and looked like a cigarette burn. it had come through the leather seat. i immediately turned the seat heater off and it continued to smolder. ordor was more like fabric burning rather than electrical. it took the rest of the evening for the smell to go away.shocked when looked up on google. never received recall notice even though i bought from jeep dealer. it was less than a year old at purchase and i have had jeep for almost 3 years and serviced only there.
Kenneth of Decatur IN (12/22/07)
I purchased my Jeep Wrangler 1/10/07. The seats is this vehicle are the most uncomfortable I have ever had. Question: Anyone else complaining, and what can be done?
Daryn of Haymarket VA (12/20/07)
My almost brand new Jeep Patriot that I bought from them has been stalling at idle. I took it in and they said it was a programming problem. I don't see how this could fix the problem when I have read many other people have had problems even after their jeeps have been reprogrammed...I am worried that I bought a money suck and am not looking forward to the future with this car if it is already stalling after 9 months....
Lorrie of Yucaipa CA (12/17/07)
I bought a brand new jeep commander from Shaver jeep in San Bernardino. It had a some dings , sooome scratches and sooooome nicks . I was told after i purchased the vehicle they would repair the problems and they put it in writing . Well after a couple of weeks with no calls from the dealership ,I called to make an appointment with the service department . They took my car two days later called me and said they could not make repairs until i brought them the survey back for them to fill out . Yes a blank survey . This had nothing to do with are agreement ,but they will not fix my car untill they get a survey so they can fill out the survey and send it back to Daimler Chrysler...
Jackie of Heiskell TN (12/17/07)
Bought 2008 Jeep Wrangler Unlimited in 10-2007. At 1,100 miles the key got stuck in the ignition. Took it in, replaced ignition and at 3,600 miles key is stuck in ignition again. It happens when I turn it off, at the point you have to push in to release the key, it stops and won't come out. The engine is off but it stays on auxillary power and of course will run the battery down. I'm wondering if anyone else is having this issue.
Alan of Smithfield NC (12/17/07)
i bought a 2002 grand cherokee in 2005. about 2 months after i bought it, a check engine light came on. i tok it to a neighborhood friend who specialized in transmission work. turns out it was coolant caps had rusted through. apparently the owner before me didnt used antifreeze, but water and the caps rusted through. aftet that $500, i had not problems until about a week ago. i went down the street and when i returned and shut the door the window fell to the bottom of the door. i frantically went to the internet to see what may have happened. i read the different sites that people had reported the same symptoms that i had(i counted 102 accurences one one site). i emailed DaimlerCrysler to ask them what could have happened. i have not recieved an email back. i replaced the window regulator like everyone i read about did. i was a jeep fan until this happened and read all the different problems other people have experienced and the horrible customer service they display. i am constantly living with the fear that i will be driving somewhere in a severe downpour one day or in subzero temps and will have the luck of dropping another window like most other people i have read about. i will never ever buy another DaimlerCrysler vehicle again, never.
Ian of Marrero LA (12/13/07)
I Purchased a 2006 Jeep Commander in Dallas Texas.The second day i have the vehicle the engine stalls unexpectedly.I dind't pay attention to it and keep driving it for a couple of months, engine stalls once in a while. I went home to New Orleans and one day i was at the red light and the 2006 Jeep Commander stop suddenly. The next day i brought it to the dealership and it stay there for about a week. The Dealership told me that, there's nothing wrong with. I took the jeep back and bought some spark plug. When i removed the spark plug, one of them has oil on it. I changed the spark plug but it doesn't help! the 2006 Jeep Commander engine still stalls unexpectively. I just recently brought it back to the dealership it has been there for three days now. I am now waiting for the dealership to contact me for the results. >I just want a safe and a reliable vehicle.
Shane of Foster City CA (12/13/07)
I purchased a 2002 Jeep Grand Cherokee Laredo in 2004 with 44K miles. I keep it in very good condition. At about 75K miles, my driver's side window feel into the door in the middle of the night by itself. Apparently, the window regulator broke which costs $500 to repair at the dealership. I had it replaced by a 3rd party for around $300. 2 weeks ago my passenger side door did the same thing while parked in a parking lot. I came back to the car and the window had fallen into the door. THis time I went to the dealer and had it fixed for $500. When I asked if this was a major issue that they saw a lot, he said it happened from time-to-time, but seemed to shrug it off like it wasn't an epidemic or anything. Then, yesterday, I was shutting my back driver's side door and...guess what? You got it...the window fell down into the door. After reading the incidents on this site and others, I now know that this is truly an epidemic that happens to thousands of Jeep Grand Cherokees somewhere between 50K and 80K miles. From what I've read, it seems like once it starts it is only a short time until each of the others start failing. What is this? And, am I the only person that feels like these faulty parts should be recalled?
r.
Cassandra of N Las Vegas NV (12/11/07)
I own a 2001 Jeep Grand Cherokee. The window regulators are faulty in the front and in the rear. My rear driver's side regulator broke sometime on the road yesterday and fell down even with the windows locked. I am lucky the kids that were in the backseat did not put their limbs or head, if not entire body, out the window. Jeep has known about this safety hazard and problem for the last 5 years and they have yet to fix the plastic piece that keeps breaking. I am prepared to file a class action lawsuit against the company for the permanent repair and replacement of the rear window regulators since it is a safety hazard for children.
Dan of Carson City NV (12/09/07)
Brake rotors need turning after 15,000 miles the first time, after 9,000 the second time. Jeep dealer stated it was driver related e.g. riding the brakes, towing trailers etc. so they would not warranty them. Not the case. What the hell...
William of Edgewater FL (12/08/07)
Safety Recall F25 - Jeep Grand Cheroke *Fan blades of the electric radiator fan may fracture & separate. We took our Jeep into an independent and had the motor w/attached fan blades replaced before the recall. The mechanic told us that the fan blades & motor were bad & the blades could break. When the recall came out, we sent a copy of our original repair to Daimler Chrysler for reimbursement. First, they told us to take to a regular Chrysler Dealership and have them check it out to make sure the work was done correctly, We did that and all was fine (as so noted on my receipt from the dealership). Next they told us that they would not reimburse the money because the blades had not cracked, separated or broke prior to having it repaired. We asked them how many customers took their vehicles in for the recall repair & didn't have broken blades. They didn't want to hear that. They refuse to let me speak to a manager and say we're sorry but there is nothing we can do, unless the blades cracked or broke prior to repair (Go figure--that is why they did the recall -- to fix the problem before they break and cause more damage!!!!!)
Stephen of Healdsburg CA (12/07/07)
I bought our 04' Jeep Grand Cherokee. The vehicle has 51000 miles on it. The steering valve is faulty, the brake rotors are warped and the AWD transfer case is gone. Chrysler does not cover any brake components so I'm out $1200. The steering and transfer case are covered by the warranty. Yet, the transfer case is on National Backorder. Eposti Jeep has been bought by McConnell Jeep and they have no idea when a transfer case will be available. I made calls to Chrysler Extended warranty and to the Chrysler Service line and was told that there was nothing they could do. I never experienced service issues like this with my prior Hondas or Toyotas
Michael of Woodstock GA (12/07/07)
Several Incidents: 1) I took my Jeep in for a hard start situation and some other minor repairs. They told me I needed a new fuel pump for the hard start. They had the car for 3 days. I picked up the vehicle, took it home and the car still had a very hard start. Took it back and the problem ended up being a bad fuel injector, which they charged me additional for. Whole experience cost me $1800, and I got a new fuel pump I did not need. Now, I took the vehicle back to them, even though I guess I should have taken it somewhere else, and same situation. 2) I took the vehicle in on Monday 12/3 for the transmission geting stuck in third gear, causing a check engine light, and a very small leak. A couple of drops on transmission, but nothing on garage floor. They diagnosed it as having a leaking torque converter and bad pump. Quoted $2300 for overhaul of transmission. Got a quote from AAMCO for $1900. The dealer agreed to match the cost. Picked vehicle up yesterday evening 12/6. Cost $2242.17. Higher than estimate. Some additional work okayed, some misc expenses seem wrong. Anyhow, needed car, paid bill. Drove a few miles home and parked vehicle. While driving to work this morning car gets stuck in third gear and check engine light comes on. I am taking vehicle back this afternoon, they obviously misdiagnosed it again and now I am out $2242 for a transmission overhaul I never needed. 3)Bought a 2005 Pacifica from the same dealer. Car is using 2-3 quarts of oil between oil changes. Dealer lied to wife and said Chrysler design there engines to consume oil for some rediculous reason I can't recall. Said there was nothing to fix.
Mary of Forest VA (12/06/07)
I purchased my 2002 Jeep Grand Cherokee Limited used from the local Jeep Dealer in my area 9 months ago. I have put about 5000 miles on it since purchase (March 2007). All was well until 2 weeks ago when the driver's side window fell without warning while parked in a shopping center parking lot. At first, we thought the car had been broken into, but no sign of entry. We were unable to pull the window up more than half-way.
The motor was still operational, as the window would power down, but not go up. I contacted the dealership (who had also sold me a brand-new PT Cruiser a while back). The service manager admitted to me that they are seeing a lot of Jeep window problems, and that they would contact me later that day to see if they would assist in the repair.
They phoned me that afternoon to say that because the vehicle is out of warranty, they would be unable to assist me financially in the repair, which would cost about $400. I have also researched this problem on the internet and have been dismayed to find HUNDREDS of reports of window failures like mine. I contacted Chrysler Customer Service in Detroit, and they were unwilling to assist with the cost of repair, or even acknowledge any responsibility for defective parts (I have a 20-year old Ford truck, and nothing like that has ever happened to any of its windows).
I have found a replacement regulator/motor from an independent vendor, which claims to have re-engineered the part and carries a lifetime replacement warranty. Tomorrow, my trusted local mechanic will be doing the installation. The Jeep Dealership has lost my business, and so has Chrysler Motors, except for extended warranty work on the PT Cruiser, if any is needed before the warranty expires.
No more Chrysler products for me. They KNOW they have a problem with these window regulators, and they refuse to issue a recall, because they're making a fortune in service repairs. My local mechanic said he fixes 2 Jeep windows per week at his shop - all late model years. He said one of his customers had 3 windows drop in one day, at a cost of $1200 total to repair. Until someone is injured or killed by this, Chrysler will not recall these. Take your dollars elsewhere.
Jordana of Millerstown PA (12/06/07)
I purchased a 2000 Jeep Grand Cherokee with a warranty included from The Eagle Warranty Corporation. A few months later in December work needed to be done to the vehicle. My mechanic wrote up an estimate and contacted the warranty corporation. Shawn at Eagle Warranty approved the work, so my mechanic did the work for me. In completion to the work my bill was $538.88. The claim was made on January 3, 2007. This included caliper, boots, oil change to replace gasket, rear transmission seal, shocks, pads, rotors and labor. When bill was submitted the warranty would only cover $138.99. I paid my mechanic in full because the Eagle Warranty did not send me any money back for the work. I continuously called and left messages for a man by the name of Bryan in the Claims Department. I received one phone message from him to return which I did. I repeatedly called him asking for reimbursement. The final time I called I left a message to call me immediately because I will no longer wait around and I may pursue this issue legally if I am forced to. My call was returned within the half hour. He argued with me stating there was not any paperwork submitted and he would not repay me. I insisted that copies of my invoices were sent within the warranty period and I never received anything. Bryan ignored my calls when the warranty was still active and never made payment back to me. He also stated that since the warranty is now expired he will not reimburse me. I told him the claim was made during the active warranty period and he and his company failed to make prompt payment to myself. I want payment as soon as possible.
Tom of Kingston RI (12/04/07)
Replaced brakes 3 times, wheel bearings, coolant fan relay. This car only has 70K on it!
Darrell of Charlestown IN (12/01/07)
My 2006 Jeep Commander started stalling at low speeds in April of this year with only 19000 miles on it. It has stalled about 12-15 times since then. Its been in the dealership service about 6 times and the dealership has been unable to duplicate and it never produces codes for a technician to diagnose. On one occasion while it was at Bales Jeep dealership for the same problem it stalled while the service advisor was taking it for a test drive, but nothing was fixed since no codes were thrown. My jeep has stalled near busy intersections, near railroad tracks, and while entering 55 mph traffic lanes. This is a dangerous vehicle to drive and neither the Jeep dealership nor DaimerChrysler seems to have a fix for the problem.
Judy of Mansfield MA (11/30/07)
I bought a brand new 2007 Jeep Commander car IN June 2007 and it has stalled out and dropped an axel. When the axel fell off it was towed into the dealer. When driving on the highway it stalled and completely died. The last incident the car would not accelerate above 30 mph and when the accelerator was pushed to the floor the car drove at 30 mph. Is there a lemon law in MA and how do I apply for this? My son is 16, on his driver's permit and this is also extremely dangerous for an inexperienced new driver. This is the only vehicle that my family owns.
Lee of Memphis TN (11/29/07)
My 2001 jeep grand cherokee, power window broke because of a defective design (2nd window in a year for me, 1000's of others with same problem)after searching the internet for similar problems I encountered many other jeep owners experiencing the same problem, this is a design flaw.
Bruce of Fredericksburg VA (11/26/07)
In September I went to a car wash to get my 1999 Jeep grand Cherokee washed. I had the vehicle in Neutral and when the wash was complete I shifted the vehicle to drive and it accelerated on its own to full throttle. I stood on the brakes but could not stop the vehicle. I hit a wall behind the car wash and then bounced into a boat that was being dried . Fortunitely the owner of the boat got out of the way and was not hit. I went to the local Jeep dealer and told them what happened. They could not explain nor understand why this happened!!! I now hear that this is something that has happened to many people with Jeeps always, when they're shifted from neutral to drive.
Scott of Victorville CA (11/26/07)
I took my 2007 Jeep in for repairs, because my front axle sounded like it was falling apart when I made hard turns. The dealership mechanic saied this was normal. The Customer Relations person wasn't very helpful in trying to resolve my problem as well.
Daric of Advance NC (11/24/07)
A month after purchasing our new Jeep Grand Cherokee in 2002, the driver side window fell to the bottom of the door. We took the Jeep back to have it repaired. We waited for a couple of weeks for the part to arrive. At that point I had actually called about the part and the corporation said the part was already shipped out a week prior to this. Anyways, the dealership fixed the problem with that window-the regulator. Then in August we had the same exact window regulator break again. We had that fixed at another dealership. Two weeks later we had the front passenger window fall to the bottom of the door as well. Frustrated, we have contacted the customer service department twice by email and once by phone. I talked to a customer service representative just yesterday, November 23 and was told there was nothing that could be done seeing that it was out of warranty. Ironically, we had our rear driver side window regulator break last night. We have already spent over $400 for one window, and have two windows still broken. If we pay another $850 we have no guarantee that the problem is fixed.
George of Ocean View DE (11/23/07)
I have a 2002 Grand Cherokee. It has 67,000 miles on it. Recently had the heater blend door failure.Repaired it using the $130 repair kit on ebay. I have not had the regulator issue with the windows yet ...guess I am overdue.Also have not had the brake issue.My issue is the with the Jeep Dealers...they just can not handle the multitude of issues with this car. It overwelms them. Replacement of the heater blend doors is a prime example...10 hours to tear apart the dashboard to get to a $200 part is just bad engineering. I am moving on...no more Jeeps in our family ( after owning seven over the past 20 years.)
Ellen of Reno NV (11/21/07)
Brand new 4 door wrangler 6 speed sahara bought 12/2006 in LA area. at 5000 miles clutch, manifold, missing bolts & lights had to be replaced plus a recall item. enroute from LA to NY a recall was issued for stalling while on the freeway (I had complained earlier of this problem). dealer in NY fixed recall item but said couldn't fix other complaint which was loud noise, extreme lack of power, car shaking and almost dying. took it to dealer 2 more times in NY becuz the car was in bad shape and I still had to drive it back to L.A.
Dealer stated, many times, nothing was wrong with the car. They just did not want to fix it becuz a Jiffy Lube employee would have noticed the stick shift jerking 6 to and fro and making horrendous noises. In Morris, IL the car was so bad that I wouldn't drive it again. Found a dealer open for 3 hrs. on a Sat. a.m. and they said the drive train had fallen apart and it would take at least a week to repair it. they said they were surprised it was even moving and that I was very lucky to get there. I am self employed and did not have a week to throw away as I promised I would be on a job in L.A. The dealer agreed with me that the car was a lemon and I decided to just cut my losses and run. didn't have the wherewithall to deal with the lemon law as I have to work (I am a painting contractor and need an suv type vehicle) Well, it is against the law to sell a car in IL on a Sunday, plus I had no car to trade in anywhere else. I did not want another Jeep. I had no choice but to buy another Jeep from the dealer.
I got screwed and lost thousands of dollars which I can not afford to do. I felt I had no choice in the matter if I wanted to keep my job back in L.A. The only Jeep available was a lesser package and an automatic. I hate automatics but needed a car. So now I have a Jeep that has a mere 6000 miles on it and it is SEVERELY RUSTED (I have pics) underneath and lags considerably when I try to pass or merge. The rpms go clear to the red line before it will kick in and move forward. I have nearly killed myself due to this. Yesterday at the dealers (for yet another recall) I complained about the rust and lagging. They called Jeep about the rust and were told they could only fix a rust problem if it wore out a part, and only that part, and said it wouldn't hurt the car. Hello. Rust eats metal. The lagging problem, well, I got the usual --- it's a Jeep thing and there is nothing wrong with it. T
he rust warranty is for 100,000 miles and they are refusing to do anything. I rarely complain about my cars and when I do I am always right (clutch and drive train case in point) so I know the newest Jeep is going to fall apart if it isn't consumed by rust first. And how can I ever resell a car covered in rust underneath? There is something wrong with the tranny and lagging. I am out so many thousands of dollars and time, motels, dealer trips, loading and unloading work vehicles, it is not funny. Looking at blogs there are thousands of people having trouble with the 2007 4 door wranglers --- not just me. WHAT CAN I DO to recoup my monies and get rid of this rusted, lagging piece of junk? BTW - car was made June 2007 I took it in Aug/Sept and went to L.A. The vehicle has not had a drop of rain on it for it to rust and it has not been driven off road or trekking thru streams, ie; a Jeep thing as they like to call it.
Cheryl of Toledo OR (11/19/07)
I just had to replace the motor in my 2002 Jeep Liberty. This car has been my favorite car ever up until this point. I lost oil pressure in the middle of nowhere, and finally got a tow back to my home town. I live in a very small town (pop. 3240 aprox.) and the mechanic we took it to said he has had to replace several Jeep Liberty motors as the oil pick up screen tends to clog. I felt totally to blame since I have not been the best about oil changes, until I spoke with my brother who lives in Medford, OR and is a wonderful mechanic. He is of the strong opinion that this is a manufacture problem and small pieces of gasket or something from manufacture fouled the screen. He tells me that during routine oil changes you would not remove the oil pan and clean that screen. Makes total sense to me. Therefore I feel that this should be reported as a Jeep problem.
Connie of Winchester VA (11/18/07)
I owned a 1998 Jeep Cherokee. Within the past year, I have replaced both window regulators, left rear break fixed x 2 and a radiator ($700). Doesn't seem like much, but that was just to keep it running until I could trade it in. The front end had the death wobble so many describe. What is that anyway? It has a clicking sound in the left rear break, again. The rear end had that roar so many have described as well. It needed a new heater coil and air conditioning unit as well. Just minor stuff, right Jeep? The auto repair shop said it was falling apart at the seams. I'd be driving down the road, hit a bump (just a small one), and the front end would bounce off the road. The only way to correct it was to come to a complete stop and go on my way again. It was happening more and more frequently. The day I traded it in, it happened 6 times. I am a nurse, I can't be in an accident because Jeep doesn't make the quality vehicle it used to. I don't have the money to be nickeled and dimed to death either. If doctors did surgery the way Jeep makes parts, every patient in the world would have an attorney on speed dial. I'm rid of the money pit, but in debt up to my eyeballs because I couldn't take the risk with my own safety. It wasn't going to be long before I bounced into another lane and hit someone or got hit. The consequences of either would be tragic at best. Good luck to you continued Jeep owners. I hope you get out soon, for your own safety.
Robert of Riverside CA (11/16/07)
2004 Jeep Cherokee stalling problems at all speeds. I took the car into Riverside Jeep (california) 10-31-2007 and paid 336.00 for a new IAC motor and cleaning of the Throttle body. This did not fix the problem, for the next day, the car started stalling again. Since then, I have not been able to drive the vehicle and have waited 2 weeks to take it back in since money has been tight. I have looked online and noticed that there is a sensor switch for the crankshaft that was recalled. I am upset since I have already paid 336.00 for an IAC motor when that obviously was not the problem. I'm taking it back in today, and can only hope it is not another expensize visit. My car only has 45,000 on it and it has been maintained the entire life of the vehicle. I will never buy a jeep again.
Barbara of Leonard MI (11/14/07)
I hit a deer going 45 miles per hr in a 50 mile an hour speed zone. The deer hit the front center of my Jeep and the airbag did not deploy. It smashed my entire front. Radiator, fan, belst and powersteering from what we can tell for now.
Barb Palos Heights IL (11/13/07)
I own a 2005 Grand Cherokee. When I bought this car, it had less than five miles on it. Within a month, it began to lurch when I backed out of my driveway. Then I started getting service four wheel drive icons coming up on my dash. I took it for service about four weeks after I bought it and was told nothing was wrong with it. Then it began to stall. It stalled an hour after I had been driving it, always when I needed to accelerate into traffic. Then it started to not start at all. Nice days, rainy days, didn't matter. I had to call Road Assist and have it towed into dealership.
Each time, I was told nothing was wrong with it. Finally, one day the dash board went crazy. All the lights started flashing on and off and the service tone began to chime constantly. Again (fifth time) I took it to dealer and this time they changed a sensor. Things improved for a bit but now we are at it again. The latest is the icons for service engine soon, service four wheel drive system and I believe service air bags come on and blink for awhile then go off. It's also started to stall when I accelerate in traffic again.
This is the worst made car I have ever had. It is my third Grand Cherokee and I didn't have this level of trouble with the other two. I did however, have to replace the brakes on the other two pretty early on. The second Jeep, had a service bulletin for brakes so they were replaced free. But the first Jeep didn't and I had to pay for it.
The gas milage on this Jeep is nowhere near what they quote on the Maroni. I've yet to see 15 mpg with any regularity let alone 20 mpg. I can honestly say I will NEVER purchase one of these vehicles again. I can't trust this car and that is a major no no in my book. This one is leased and as soon as that lease is up, it's going back. Then, I'm heading to a different manufacturer. Jeep makes nothing but trash. I have friends who also have newer Grand Cherokees and they too have all sorts of stupid issues with the car.
Karen of Lakewood CO (11/12/07)
August 2006 I purchased a brand new Jeep Liberty. Less than 2 months later my steering wheel fell off while I was driving. (thats right fell off; completely detached from the column). Luckily for me, I was just gaining speed (~25ph) after being stopped at a red light when it happened. (however less than one mile prior I was driving on the highway going 65mph.) Afterward, everything happened so fast. I do know I was driving diaganaly down the road; when I applied my breaks, the ABS went off but I wasn't stopping; I ended up crashing into a snowbank. My questions 1)Nobody from DiamlerChrysler contacted me re: this error. When I finally contacted them, I was told what more do you what, we fixed it didn't we? Doesn't DiamlerChrysler have the responsibility to make sure their cars are in safe, working conditions before they are sold? This was a major mistake on DiamlerChrysler's part. I don't believe it should be swept under the rug and brushed off as if nothing happened. At the very least, the public should be aware of this life threatening error.
James of Ft. Worth TX (11/10/07)
Vehicle is a 2001 Jeep Grand Cherokee. There is a nationwide issue with these vehicles causing electric window lift mechanisms regulators to fail. The result is that the window falls into the door. It happens often when there is no one in the car such that there is a security risk to personal property in the vehicle. Two people had the windows fall in inclement weather and one in a downpour with babies on board.
Kelly of Abingdon VA (11/09/07)
I bought a brand new Jeep Liberty in Jan of 2003. My Jeep is now 4 years and 8 months old. I make the last payment next month and warranty has just expired. I was making a 3 hour trip to my sisters and almost made it to her house. Right when I got off the highway, it started acting funny and started shutting off. Luckily I was in one of those car dealer areas where there were dealerships all around me. I saw the Jeep sign and managed to make it into the parking lot with basically no steering. Turns out the car dropped a valve to no fault of my own and I need a whole new engine at $6000.00. I could not believe that my first brand new car only lasted me 4 years and 8 months---and a Jeep of all things.
The Jeep dealership said my Jeep was in great condition otherwise and they have no idea why that happened to the engine.
Wayne of Mchenry IL (11/08/07)
I own a 2003 Jeep Grand Cherokee that has had no major problems but then a couple days ago the passenger window dropped into the door while I was driving. I looked into it a little bit and noticed all that was wrong was a broken cable and a broken plastic gear inside the motor but I couldn't find any parts to repair it so I had to take it in. By talking to the service manager and surfing the web I found out that lots of people are having the same problem but Chrysler is denying that it is a defect so they are not willing to fix it. Well come to find out the dealer cant just repair the parts that are broken(a small metal cable and a plastic wheel valued at about $10 to be generous) They have to replace the whole window regulator because it all comes assembled together in one piece. Nice little scam Chrysler has going on here. I think its fair to say it's a scam due to the fact they will not recall this and fix the problem.
Jessica of Warren RI (11/08/07)
My 1996 Jeep Grand Cherokee went up in flames in my driveway. The fire dept. determined it was an electrical fire. It had been off for over ten minutes. I had not had any work done on it recently, or added oil to it, nor did I drive it that night more than 5 miles. I found out that there was a recall that could cause engine fires, but Jeep says that that recall did not affect my VIN number. (My VIN is less than 8000 numbers off the recalled 32000). Someone should have them check and make sure that this doesn't happen to another family.
Larry of Fairfield OH (11/04/07)
I own a 2002 Jeep Grand Cherokee that has had its share of normal problems but then a couple weeks ago the drivers window unexpectedly dropped into the door. Luckily it wasn't raining or anything and we got home fine. I did some looking over the door and everything seemed ok and I could hear the motor moving but the window would not come back up. I figured I would check it out the next day and since it was nice out I wasn't worried. Later that day the left side passenger window did the exact same thing. Now I was upset. I decide to start investigating the issue on the internet and found out that lots of people are having the same problem but Chrysler is denying that it is a defect so they are not willing to fix it.
Regina of Las Vegas NV (11/04/07)
On three random occasions during the month of October, I experienced power loss while driving my 2006 Jeep Commander, 4x4 Hemi. The first time this occurred, I had taken a trip to the grocery store -- I turned the ignition to start the Jeep and it didn't kick over right away, all the warning lights lit up simultaneously, then randomly and at varying lengths of time went out. I thought oh, no my battery's going! but realized that some of the dash lights and the radio were turning on and off. So, I turned the ignition off and waited about 2 minutes, then I started the Jeep again. It started and everything seemed OK (except the airbag light remained on) so I decided to drive home.
As I was pulling out of the parking lot onto the main road, the dashboard lit up again, flashing on and off as before, and then a clunk-jerk -- no power steering, no power brakes, lights still going crazy. Luckily I was going quite slow and there wasn't much traffic, so I was able to coast into a parking lot on the other side of the road and stop in a parking spot, where I turned off the ignition. This time, I waited 5 minutes, it started and I made it home without incident (airbag light still lingered for a while). While this experience was a bit unnerving, I'd hoped it was a computer hiccup that wouldn't occur again. Sadly, I was wrong, about two and a half weeks later, as I was leaving my house (so I was going slow) the dashboard started the same flashing routine as before. I shut the Jeep off immediately, waited about 2 minutes and re-started.
No further problems but the airbag light lingered a few minutes as before. The third incident was the day I brought it in for service (October 29th). I was driving along the main road about 40 mhp on a straight smooth section when all the warning lights began flashing on/off (oh, no!). Only a third mile from my home, at the first opportunity I turned off the main road and kept driving slowly to my garage. I made it there without losing the steering/brakes, lights flashing the whole way. I no longer feel safe driving this vehicle. The whole idea of possibly losing my power steering/brakes while driving fast is very dangerous and puts my family and others on the road in harms way. The vehicle was purchased from Desert Jeep in Las Vegas. It has been there 3 times for service (list of inconveniences) and the service has been lousy at best.
This being an important safety issue, I decided to take it to a family run dealership - Jim Marsh Jeep. The service staff were much more helpful and genuinely seem to care - nevertheless unable to resolve my problem. These incidents did not leave a code in the computer and they are unable to re-create the problem, so they don't know what to fix. They called the manufacturer, who took two days to return the call, only to suggest that I remove the other three keys from my keyring because their weight must be causing the highly-sensitive ignition tumbler to toggle to accessory mode. Uuuuugggghhhhhh. I am not comfortable with this explanation. I am still afraid to drive this vehicle. What should I do?
Anoja of Merriam KS (11/02/07)
I bought my Jeep Liberty Limited edition 200 |
