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Betsy of Raleigh NC (08/31/08)
On 8/17/2008 I went to Jiffy Lube #1333 for an oil change. They took my car around before I talked to the man behind the counter to check my car in. I thought this is a good efficient use of time for everyone. NOT!! I looked out and they had already started and I still didn't know how much the charge was going to be. How did I know if I could afford it?
They told me that I needed an air filter and I gave my ok. He told me the charges would be $61.81 and I told him to just replace the air filter and forget the oil change. He told me he had already done it and that they would just have to put the old oil back in it. This brings to my mind that either they would put nothing back in (I wouldn't know until it was too late) or they would put back the dregs of oil from heaven only knows how many oil changes had been drained into that drum or place or whatever they use to collect the drained oil from other cars. That thought scared me and I let them intimidate me into allowing the oil change.
There were several men around my vehicle for an inordinate amount of time after this conversation happened. All that was needed at the time of this conversation was for the man to put the top back on the filter holder and that should have been it, drive my car out and let me pay. After all he had already told me that they had already changed the oil. The whole thing rang shifty to me.
I tried calling the 18003458237 number on the back of the receipt. I got a message to leave my name and number and I would get a call back. I got a call/message to call and ask for Mike's extension #278. I did this and he isn't answering, I leave another message with a time frame when I would be home and I still have not heard from him.
Rafail of Plymouth MN (08/26/08)
I am Jiffy Lube Customer for many years. But lately service getting worst and worst. I have filling that employees try to squeeze every penny from customers for job needed or not. Especially victims are females. On August 25, 2008 I took my spouses car Lexus 2000 for oil change. Service man show me dirty air filter an I agree to changed. Later he told me that back turn light bulb do not work and I told him to replace. After get bill, I was shock of price of light bulb - $19.99. They charge me additional $14.99 for oil upgrade, which I was not told fefore I get my bill.
Besides my car only one more car was on service, but it took 35 minutes for service. Before they do any work they suppose tell customer price and do it if customer agree. Serviceman wipes car windows with oily rug. I have to return back to do it right. But he did not do good job again. After oil change I have to go carwash. I never again will use Jiffy Lube service and tell others about my experience.
Sadie of Clearfield UT (08/23/08)
I had a regular oil change nothing special and I was told it was 39.95. So I had that done and I had a $10 off coupon. Then they showed me my air filters and one of them was really bad. The cabin air filter so I told them to replace it and I asked how much? They told me it was $49.95 and they could give me $10.00 off. Then I was asked if I would like a copy of the invoice before I paid and I said yes. The gentleman wanted me to give him me credit card without me knowing how much the bill came to. He came back to the car with out an invoice and told me that the services were $99.95.
Well when you add the two together it is only $89.90 and I was supposed to have $20 off. I gave him the coupon after I was told repeatedly that they did not need it yet and then I reminded the gentlemen that I was also to get $10 off of the air filter. So he went back and got me a copy of the reciept and on my bill it was $68.85. Yet I still did not recieve a invoice. After he had taken my card and brought me an invoice because I had to sign for the services performed and for the card did I finally see a bill. When I saw the bill I also noticed that they had asked me if I wanted my radiator fluid topped off and that service would be $4.95. That was not even on there as to being check and I was not billed for it.
I was really disapointed because it was my first time to a Jiffy Lube and I am sure that it will be my last. Very unorganized and a lack of comunication between employees. I also checked over the internet on prices for the air filter and I seen that if I would have purchased it myself it would have been $23.95 before tax. I believe that I was scammed on this issue being that the air filter cost me $49.99 at Jiffy Lube and I realize that there has to be a price increase I understand that but I believe that $26 is a big increase and I know it was not to cover labor because it did not even take the gentlemen 5 minutes to change the air filter. I am not happy with the service that I recieved or the cost.
Ben of Yuma AZ (08/11/08)
I am currently deployed to Iraq and found out that store #2780 preyed on my wife like a pack of vultures. I am filing a complaint with the manager, filing this complaint here and with the Better Business Bureau and Attorney General. My wife went in for a regular oil change in which she was appropriately charged for ($28.99). Then one worker came to her and asked her about replacing the air filter since we had denied it the last two times, she said yes. Another worker came up and mentioned another filter and she said she'd have to ask me first and he left. He did not completely explain which filter and did not get authorization for it. Apparently they ran out of some filter and ran across the street to the Ford dealership to purchase a filter, came back and installed them.
She asked them why they opened the gas tank fill port and they said they always do that for the filter. The fuel filter is not in the tank, so why would they open the fill port? She was not specifically asked if she wanted the fuel filter changed and NEVER authorized it. She authorized only for the AIR FILTER to be changed. The vehicle is still under factory warranty and if it required the fuel filter we would take it to FORD to be changed or I would personally change it when I return in a couple of months.
She was charged 48.99 for an air filter and the 10 minutes of labor to install it. The air filter is $20.00 at most parts stores and I know because I replaced it before I deployed. $91.00 is way too much for a $30 oil change with the air filter being roughly $20 and another $30 in labor?
When my wife (and two young children sitting in the hot vehicle waiting) tried to start the vehicle it wouldn't start. They mentioned it was because there was no fuel in the lines. This is what triggered her to the fact that they did something that she did not authorize and immediately told me via a text message. My wife is not a mechanic and was mislead by the maintenance workers at a store that you have authorized under your corporate name.
When I called at 1:30 in the afternoon (local time) I was told the manager, Robert, would not be in until 4 pm. What kind of manager does not come in during the busiest part of the day? I have made a couple of professional requests for Jiffy Lube to make amends. I await their reply to my requests. If they do not comply with a simple audit and disciplining the manager then I will notify the BBB and Attorney General.
No actual damage except misrepresentation, hounding my wife and other ilegal sale practices.
Am of Purcellville VA (08/04/08)
I drive my 2000 Nissan Maxima 110 miles everyday five days a week. So, I pulls my car every 35 days to Jiffy Lube shop for changing oil and filter. In the past 3 years, I made more than 30 visits and each time I paid $34.99 for the PZl 5W30 oil.
This morning Aug 4th, I went to store No 872 in Falls Church and the Mechanic asked me whether I want the same oil & filter used in the past. I replied yes please. Upon check out he run my credit card for $46.16. I asked him that I always paid $35.82 ($34.99+.83 tax), I asked him to view my last month 6/11 record and he would not pull it. He said some stores belong to Jiffy Lube Corp and some are not and our prices are different. I told him that I went to different stores in the past three years and they all charged me 34.99. He called another guy, Brian and both moved to another computer and the cashier flicked his eye to Brian and Brian repeated the same answer.
I have receipts from the past 4 visits and all of them have the same type of oil for $34.99, except this store ripped me off for $46.16. I was embarraced in front of other people who were waiting in line at 8am and he pulled an addition $10.34 from my pocket. I am very upset and I will inform Jiffy Lube Corp Office.
Randy of Merced CA (07/25/08)
late last year i went to jiffy lube for an oil change. i was advised that i was required to buy special high mileage oil since my vehicle was over a certain mileage. when i got home i discovered that the person there did not read my odometer correctly & overstated my mileage by over 10000. miles. i complained and was given the run around, was talked to rudely and baited until i was yelling at them.
i do not like being tricked and cheated. i wound up paying about twice as much for a simple oil change. i verified that with both goodyear and firestone who offer oil change services in merced, and they told me special oil is never needed, especially on high mileage vehicles because it makes little difference. jiffy lube over charged me between 10 and 15 dollars, & many hours of trouble trying to get a refund, which was refused.
Tara of Austin TX (07/08/08)
The oil change worker that I presented my $19.99 coupon to charged me $49.70 for an oil change. He asked if I would like to upgrade to a synthetic oil that would last 5-6K miles and it would only be $26.99. So I said ok. He then told me that he changed the filters and still knocked off $13 bringing the total to nearly $50 after I continually told him NO to all other services since right now is not a good time for me financially and I would come back later.
Danny of Bensalem PA (06/22/08)
i sent my wife to get an oil change for our 2007 mitsubishi outlander, and i had said to her i just wanted a regular oil , and they kept on pushing her specialty 4x4 oil which is not needed for that car according to the manufacturer. and cafter she had said no to the specialty oil, they did it anyway. just to charge her more.
they charged twice as much for it, after they were told not to. THEY TAKE ADVANTAGE OF WOMEN
Mary of Fern Creek KY (05/13/08)
Was not charged the price listed for a Oil change I was Told the price changed the day before i was ripped off.oil change and filter i was charged 69.97 for my 2003suzuki XL7 2.7L 6CYL dealer nevered charged me that much. Iwill never use this service again.
Dawn of Winder GA (05/03/08)
Said they were giving me a coupon book that I didn't even want and then billed me $3.00 for and charged an additional $3.00 fee called customer appreciation. They essentially stole $6.00 from me after the did their over-priced oil change.
Mark of Madison WI (03/02/08)
Our van needed an oil change as soon as we could. So I had my wife take it to Jiffy Lube. I told her to only get an oil changed and nothing else, since I know they try to sell you as much service as they possibly can. After the vehicle was in getting serviced, a technician came in (if you want to call them that) and told her she needed a fuel filter. She of course said no. They went on to explain that the fuel filter was rusted and not just surface rust, but rusted all the way through, from the inside out. I'm glad she listened to what I said about not taking any other service no matter what they said. She told me when she got home what they said.
So I looked up the service schedule for the vehicle. It said our particular vehicle needs an inspection of the fuel filter at 60,000 and replace as needed. So I went out and climbed under the vehicle and took a look for myself. It was not rusted at all, not a hint of rust; it looked like it was new. This makes me really mad since they tried to take advantage of her. They wanted to charge $49.99 for a $10 filter, and I know it would only take about 10 minutes to replace it myself.
This isn't the first time this has happened. They also wanted to replace the license plate bulbs and turn signal bulbs in a brand new vehicle. I said no and drove the vehicle to a parts store to take a look, and nothing needed replacing. Only reason I had the wife take this vehicle to JL is because I couldn't get the drain plug out. We will never take another vehicle to a Jiffy Lube or any other such place again--only to my trusted mechanic.
Ann of Mesa AZ (02/20/08)
I use to go to Fountain Hills Jiffy Lube but moved from there. They were EXCELLENT! I tried on on Higley Rd. Mesa, and they were dirty and sloppy with high prices. I found one near work and spend my lunch hour there for an oil change and air filter (more than the Chevy Dealership). Since I visited there, my oil service light comes on. I called then and they told me to come and have it checked. I spent most of my lunch hour there and NO ONE knew how to reset the oil light on my dashboard even with their instruction book. What a waste of my time and gas. I will continue at the dealership.
Waste of my lunch time, GAS and mileage and now a trip to the Chevolet dealership and have to wait there for their 'resetting' the oil light.
Mark of San Antonio TX (01/31/08)
I wanted to get a fuel filter changed and the fuel injection system cleaned. I had my own fuel filter and the gentleman told me it would still be $35.99 and then I told him I was there at this Jiffy Lube on 1/13/08 (Oil change) and they offered the fuel injection system clean for $25.00 he asked his boss and he told me that price was only good with my oil change. I then told him I would no longer be a customer. I have been using this Jiffy Lube for years and have never asked for nothing but the one time I do, they treat me like it didn't matter if I was a loyal customer or not.
Robert of Lovettsville VA (01/29/08)
1/29/2008 Ford F250 HD Powerstroke 7.3L Diesel Was told Signature Service Oil Change would $56.99. Job was completed and I was presented with a bill of $101.73. I pointed out what I was originally told and they told me that their estimater software only figured up to 5 quarts of oil on the estimate and that I needed 15. I pointed out that they knew what the truck was and given that they seemed to know every other factory service detail, how could they not tell me up front that there was going to be an extra $39.00 worth of oil needed to fill it. I got sympathy but no satisfaction.
I
Steven of Bensalem PA (01/07/08)
I was over charged on signature service, my vehicle was leaking oil (spotted when parked), and they broke or lost air filter clips that hold it down.
Deborah of Altoona PA (12/10/07)
My mother (75 years old) took my car for an oil change while I was at work. They ended up charging her $123.00. They sold her the engine flush and new windshield wipers, neither of which were needed. When I called them about this, I was told that they offer these things to the customers. They told my mother that these things were needed. They showed her the gunk in my engine, well that's why I wanted an oil change. Then they told her my windshield wipers were ragged, but it's been raining for 4 days and I never noticed anything wrong with them. I feel they completely took advantage of an unsuspecting elderly woman who thought she was doing me a favor. When she became aware of what they did, it made her cry to think they saw nothing more than an old fool. They may have gotten $123.00 from me but they'll never get another dime.
Ivan of Irvine CA (12/10/07)
I asked if JL if they can fix my AC? After diagnostic ($35) they gave me an estimate to fix the AC at $220 and one day time. After 6 days, I got my car back with a dead AC. I paid $300 for the job. They promised to accomplish the job the next day. It did not happens. Now, they asked me not call them any more.
I lost $300 and went 6 days without car.
Villia of Upper Darby PA (10/01/07)
After an oil change my car engine and oil lights came on an then my car shut off on a highway. Jiffy Lube asked me to bring the car back to them to service it. After leaving them a second time my coolant lights would not go off so taking it to a mechanic, I was told that my radiator was damaged and there was not enough oil in my vehicle. Jiffy lube only apologized for not refilling the oil. The mechanic stated this is usually what happens when the plug is not put on after an oil change
Nick of Savannah GA (08/22/07)
When I realized Jiffy Lube was a rip off was when my mom took my car to get a basic oil change done. She decided to go to Jiffy Lube to get it done quickly and while letting her know what they were going to do, they told her she needed a new oil filter. She said ok, they charged her and then she brough my car back to me. Well she told me this and I had to tell her she got ripped off seeing how I have a K&N air filter on there and they wouldnt be changing that. So beware of the many scams.
Mike of Glastonbury CT (07/08/07)
Glad to hear that others think Jiffy Lube is a rip off. A few years back I went to get an oil change. It was busy so one of the guys told me , he would give a $10 discount for waiting. Once I got it inside they told me the Transmission filter needed changing . So I said sure. Once I went to cash out the manager told the lady ahead of me that she too had to have her Transmission filter changed. A light went on then . That was the first and last time I went to Jiffy lube So people please be aware of this. Not just Jiffy Lube but other quick oil change places. This is how they make their money
Brenda of Long Beach CA (06/25/07)
I went to Jiffy Lube for a tune up, they said that I needed my transmission flushed. I asked them if they did Volvo cars,Manager Ray Herrera told me that they did. I said ok. I drove out of their shop and not even a block away, the transmission slips. I turned around and came back. Ray said that they over filled the transmission and would flush it again. ( I thought to myself that if it was full then why didn't they just drain the excess off) After three flushes and the manager Ray Herrera taking my car on a high speed test drive, the car finally broke. Ray told me that they were so sorry that they broke my car and that they would pay to get it fixed. Ray called for a flatbed tow truck and payed to have my car towed to the Volvo dealer. ( if they said that they did nothing wrong then why did the pay to have my car towed to the dealer). I came by the shop the next day to see if I could get what they said, in writing. but they now had to talk to corporate first. Volvo called me to inform me that they did not use synthetic fluid and the repairs on my car would add up $ 4,500.00 . I called Steve Sheilds at Jiffy Lubes Corporate office. He informed me that Jiffy Lube did nothing wrong and they would not be paying for any damages. I told him that the General manager Rommel Santos, Manager Ray Herrera and Assistant Mananger Al ( I do not know his last name) all three told me that this was Jiffy Lubes problem and the all told me that they would pay for all cost involved and they were so sorry to put me through this. You can also tell by my bill that they used ATF instead of Synthetic because of the cost. Jiffy Lube only charged me $14.00 for the transmission fuild. Synthetic is $ 24.72 a liter instead of $ 3.10 a liter for ATF. If they used Synthetic then my bill would be a lot higher than what it is. Jiffy Lubes Management team lied to my face when they all three said that they would pay to get my car fixed. Please help. I'm a divorced mother with two kids and I do not have the extra money for this or a lawyer.
Warren of Albuquerque, NM (03/03/07)
My car is 6 mos old. I pulled into Jiffy Lube and asked for an oil change ONLY. I said, "the filter doesn't need to be changed". He said "ok".
He rang me up for an oil change, including an oil filter change, and added the signature service for $36 on top of it! I said I didn't want the signature service. He said, "I can't take it off". I said, "fine, I'll take my car somewhere else". He said "We already drained the oil".
I just gave up at that point. I wasn't going to cause a scene while they still had the opportunity to mess around with my car. I said ok, but I'm never coming back here again. These bait and switch tactics are illegal.
Tyler of Frederick ,MD (10/18/06)
Last visit for oil change they claimed my tag lights needed to be replaced. I took their word on it and paid to have them replaced for $30. I just went for the next oil change and they said the same thing, that the tag lights were out. I explained that they replaced them last time and that they certainly should still be working. So therefore I declined the bulb(s) replacement.
When I returned home, I checked and the tag lights were working properly. Is this a scam?
Dan of Iowa City, IA (07/25/06)
My wife took our van in to have an oil change. The usual price is $30. I gave her a coupon for $7 off. When she came back they'd charged us nearly $300 for additional services they'd convinced her we needed. It seems obvious that some Jiffy Lube employees deliberately prey on the unsuspecting public. That is what I'm convinced happened to my wife.
Carla of Portland, OR (05/06/06)
I believe I was ripped off by a salesman, not a mechanic. I went in for just for an oil change (I had recently had a 30,000 mile checkup by a mechanic) Signature Service $19.99.
What I got billed for was: T-Tech Transmission Service Engine Flush $49.99, Professional Engine Flush, HL4967 Oil Filter (again?), MV1030 PVC Valve $14.99, & Premix ASTM Virgin AFC for a whopping $194.96. They stated they added windshield washer fluid and radiator fluid to reservoir & radiator.
The first time I used my wipers the spray came out brown & stopped working. I had used the washer (before Jiffy Lube) and the spray came out clear. My commute to work is 6 miles and my car started overheating. Now my radiator is cracked. It was not cracked before I brought it in to be serviced.
I brought this to their attention and they gave me some fast-talking jargon that I did not understand. The economic damage to replace the radiator is between $280 & $700 through the dealership.
Earl of Bellflower CA (04/06/06)
Currently both radio stations KFI 640AM and KABC 790AM in the Los Angeles aerea are carrying a commercial stating that a $10.00 reductuion on the price of an oil change will be given if the customer requests the price reduction and gives the name of the talk show host. I entered the Bellflower jiffy Lube location at about 1:30PM on Tuseday April 4, 2006, requested an oil change and gave the name of Al Rantell (host on KABC 790AM) and requested the $10.00 price reduction.
I was informed by the employee, (quote) "NOT THIS WEEK" I immediately left and had another local business do my oil change. In the past two days I have heard this price reduction promotion repeated several times on both KFI and KABC Is this not a violation of Truth in Advertising. or can it be considered Bait and Switch? I intend to follow up with a letter to The Better Business Bureau and State of California Automotive Repair Bureau.
Clay of Newport Beach, CA (03/28/06)
I pulled into an empty Jiffy Lube for their advertised $19.99 oil change on my 1988 Toyota van. There appeared to be approximately 4 employees and one of them promptly told me they did not have a filter for my vehicle. I drove to the Toyota dealership, purchased a filter for $6.41 and returned to the Jiffy Lube location. I asked them if they could now service my vehicle since I was providing the filter.
The serviceman promptly told me I would not receive a discount because the price was in the computer (?). He then pulled my vehicle into a stall but did not know where the engine was nor how to get to it. I had to raise the seat and show him. Approximately 15 minutes later they pulled my vehicle out of the stall and told me they were finished. I asked the serviceman if they had checked all of the fluid levels and he assured me they had.
He began to prepare the bill and told me the total due was $22.86. After speaking to another employee he told me I was receiving a $2.00 discount for the filter, making the total $20.86. When I returned to my office I looked at the bill and was surprised by several things I saw. First the gross sales was $21.93 and not the advertised $19.99. On the Service Checklist I noted all of the items they claim to have performed: Vacuum Floors (not so), Wash Exterior Windows (not so), Check Wiper Blades (not so as the driver's side blade is seperated from the rubber).
Since these highly visible items were not done, I am suspect as to the "hidden things" having been done such as the fluid levels, air pressure in tires etc. All in all I would say the service I received did not measure up to all of the signage in the store touting how important service is to Jiffy Lube. This was not my first trip to this location, but it was the worst experience there and was an indication why this shop was empty.
Ana of Soddy Daisy TN (10/10/05)
We went in to get an oil change for our neon. They changed our oil and were finished in approx six or seven minutes. There was no lube or anything done but an oil change. We were charged $35.50 for an oil change which is nothing but hwy robbery. There are places all around this store that changes oil, but we were running late for an appointment and we used jiffy because there was no one at all on their lot and we wanted to get in/out as fast as we could.
There is wal-mart, (oil change is 15.00), there is Vavoline (oil change 19.00), there is another that I caint remeber in bakewell just above Soddy Daisy. There an oil change is 17.00. Not only that, in the past they have left my oil cap off, I went to them and they charged me to replace it. They left off my coolant cap, I went back and told them, they charged me to replace that.
John of Pass Christian MS (09/19/05)
Charged $18.99 for an air filter on a Mazda pick-up truck when they said they would charge only $10.00. They said it was too late after the filter had been installed. I am a refugee from hurricane Katrina and feel that I was just cheated.
Ruth of Middletown OH (09/01/05)
I stopped to have an oil change only. He asked if I wanted the signature service and I said again oil change only.Told him my regular place had been using synthetic oil because of the mileage. He then came to me with an air filter that was dirty and asked if I wanted to replace it. I told him yes. I assume the signature service which was31.99, consisted of washing windows and vacuum floors. Do not believe they did the floors because I was getting ready for a camping trip and had things in the van on the floor. I know they did not move it.
When they were finished, (and I should have asked them the cost before I said go ahead, but did not) I was informed the cost of the oil change was 101.99 cents. After I complained they took off $10.00. Told them I would never be back to one of their facilities and wrote on the bill I sign, (which I should not have done) that this price was highway robbery. I would like to write to the main office and complain because I have never in my life paid 100.00 for an oil change
Carrie of Northridge, CA (7/1/05)
I went to Jiffy Lube for a simple oil change. They recommended an engine
flush and tune up. I declined all the services except for the oil change.
When I looked at my bank statement, I realized $172.56 had been taken out of
my checking account for the services I declined.
I called and spoke to the
manager but he said there was nothing he could do. He said once the receipt
is signed there is no way to prove that I did not authorize other services.
I said "So Jiffy Lube can do more services once I sign my receipt whether I
agree to them or not?" And his response was "Yeah we can pretty much do
anything we want if the receipt is signed and there is nothing you can do
about it."
I have been late on some bill payments because the extra money was
automatically debited out of my checking account.
J. of Atlanta GA (7/09/04):
On 5/29/04 I had my oil changed at Jiffy Lube and paid $30.19 by check. A few weeks later, my bank statement showed that I had been charged twice by Jiffy Lube - they had processed my check and processed an EFT transaction against the check. I asked my bank to cancel the EFT transaction and attempted, to no avail, to contact Jiffy Lube via telephone to explain what had happened.
I contacted Jiffy Lube Headquarters who put me in touch with the owners of this Jiffy Lube. I have several messages from Mike in Customer Service apologizing for what happened; but in the meantime, they have sold my debt - now inexplicably $60.19 - to Telecheck who is blacklisting me with over 120,000 merchants nationwide who use their service.
Richard of North Las Vegas NV (4/15/04):
I took my vehicle to Jiffy Lube for an oil and filter change as usual. Tony, the assistant manager, was friendly and helpful but failed to inform me that the early bird special was discontinued and I was not offered the free car wash. The special was only for $5 off, but as a loyal Jiffy Lube customer, I should have been notified that it was discontinued before the service was performed. My windows were not cleaned and I do not think they vacuumed my vehicle.
Tom of Covina CA (5/15/04):
On 5/14/04, I had the oil changed on my vehicle at Jiffy Lube #1782. One of the attendants said I needed a new oil plug. I looked at the existing plug and there was nothing wrong with it. I told them to put it back in. He continued to push me to buy a new plug. Another employee started to push for all kinds of extra services to my vehicle. The other employees seemed to think this was funny. They continued to harass me and I almost called the police because I was so uncomfortable. While there was no monetary damage, I was harassed and pushed around by what was supposed to be a business offering automotive service.
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