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Jiffy Lube - Damage Allegations

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Jiffy Lube • Jousting with Jiffy Lube   • The Company's Pledge   • If All Else Fails --- Consumer Complaints • Alleged Damages • A Consumer Victory • Billing & Pricing • Inside Jiffy Lube

Norman of Bourbon, IN October 26, 2009

On 10/20/09 I had the had signature service oil change on my car. They checked my invoice that they had vacuumed the floors,washed the windows, set the tire pressure at 30psi. None of this was done. The service was so poor that I will never set my foot in that place again. I was so up set that I did not tell then how poor the service.

I just want you know what kind of service they are giving. I just hope they changed the oil filter. I can not get under the car to check it. The car does have clean oil. This all I can check. Please correct this so others don't get the same kind of service. Thanks

Aleta of Milwaukie, OR October 17, 2009

I was having my oil changed also, when I left the business, has had trouble with them in the past. They said that they didnt do anything wrong, My car blu up afterwards come to find out they didnt put the pug in all the way an the car lost oil all the way home. mentioned it to the service guy an he said that it was my word aggenst there's

kenneth of chicago, IL October 16, 2009

On Sunday August 2, 2009 I went to Jifffy Lube to change my oil,had wiper blades replaced, replaced the oil filter, the air filter and tapped off the washer fluid. However, on August 27th, my engine was dry form lack of oil.I drove my car to another Jiffy Lube that day and they found out that the oil filter had a small puncture or indentation near the very bottom of the filter. Apparently,the oil had been leaking from the puncture and had been caused by a device used to put the filter on. The second Jiffy Lube manager gave me the oil filter and told me to return to the first Jiffy Lube location where I had the work done to report this to the manager on duty. The manager on duty stated that he did not know why there was a small hole near the very bottom of the filter,he had just put on three weeks ago. I showed him the filter and told him that I just came from another Jiffy Lube and they stated that the puncture caused the oil to leak,and replaced it on the spot. At the same time a loud rattle noise developed as a result of the lack of oil. I took it to a qualified mechanic and he stated that the "lifters" in the engine had been damaged. Additionally, I went back to the fierst Jiffy Lube and the same manager falsely stated that there was a loose air hose causing the problem and gave a free oil change instead.

Rod of Alpine, UT October 15, 2009

5/7/09 I had a lube job done at the Jiffy Lube. Almost immediately afterward I started having the transmission jerk around. I drove to my transmission guy 20 miles away in Spanish Fork. And he indicated the transmission was about 3 quarts low and the drive had burned up the plates. I called Jiffy Lube and they checked their video and admitted that their employee had looked for the dip stick but did not check it. The employee also commented to me and asked if I had been having any problem with the transmission to which I said no.

After the manager talked to the area supervisor Dave Shepherd and I talked to them they decided they would give me several lube jobs but were unwilling to pay any of the 2800 it would cost to replace the transmission. I even suggested that if they would contribute 1100 of the 2800 I would be happy. With in a week the transmission went out totally and made the vehicle undrivable.

Paul of Shrewsbury, MA October 12, 2009

On or about 3-22-2009 I had my oil changed at this jiffy Lube. A short time after this I began to have an oil leak. I keep checking the oil and added as needed. It started off pretty slow as I noticed spots on my driveway. It got worst to the point I brought it to my mechanic for repair of the oil leak. I was later informed that all he did was change the oil. He told me that the oil filter had almost fallen off. He explained to me that apparently the oil filter could not have been tightened enough. The oil leak has ruined my driveway.

Karen of red,omd, OR October 3, 2009

My 98 Mazda MPV was overfilled with oil prior to a long drive over the Cascade Mountain Range. Upon reaching the summit, after losing much engine power, my car began to overheat. I pulled to the shoulder and opened the hood. Smoke was pouring from the crankcase and water was bubbling up through the radiator overflow resevoir. After 45 minutes, I managed to get some water into my cooled down engine. I drove to my destination, all the while my engine smoking.

I spoke with the manager at Jiffy Lube and he proceeded to advise me that my thermostat had most likely malfunctioned. After the car sat overnight, I checked the oil level. The engine had been overfilled by two quarts, causing my seals to break and oil to leak and the overfill put so much strain on the engine due to air being churned into the oil and improper lubrication that it overheated.

Jiffy Lube would not return my phone calls, and the assistant said it was because their manager was at home sleeping and would call me after he woke up. I would like my engine repaired, as I had just replaced all the seals.

The car is unsafe to drive and I am stranded 156 miles from home. The gasket repair will be at least 700 dollars. I have to have a certified mechanic look at the engine before I know the total cost of the damage.

Sue of Chandler, AZ September 25, 2009

Went to Jiffy Lube on 9-9-09 for an oil change on my 07 Nissan Frontier. No one had been under the hood of my truck till that day. Everything was working fine until they changed the oil. I had to go and request a windshield sticker for mileage since they forgot that then I noticed the windshield fluid light on. I also noticed on the sheet that they stated windshield washer fluid leaks. Never did before and had fluid the day before as I used the windshild wipers to clean the window.

Went back on the 11th to report this and one of the guys said they would put in an incident report. No call back. On the 23rd went back and spoke to Ed the manager. He said I would either hear from him or Jodie that day or no later the 24th in the morning. I finally heard from some guy @ 1:50 in the afternoon of the 24th stating that it was not there fault and if I wanted to have it looked at by someone else I was to let them know first. I stated I knew they were going to say that and I was taking it to the BBB. He didn't care.

I have only had this truck a year. I cannot afford to replace this especially when the damage was on their part. I am tired of being taken advantage.

Russell of Norfolk, MA September 23, 2009

I had my oil changed with since it was time, and I was at meeting in Rhode Island. I picked up my Toyota Tundra with 78000 miles on it, and drove about 150-200 miles over the next 2 days when it started to make noise. I checked the oil and there was none! I added 4 quarts of oil to get to the bommom line of the dipstick, I could have added another quart but I did not want to overfill. I could not believe there was no oil!. I drove home, no noise. So far it has cost my 750 in attorney fees, 18 to tow it to a dealer, and Jiffy Lube wants to inspect the vehicle.

jeanne of Long Beach, NY September 11, 2009

I had my oil changed this morning, or might have had my oil changed this morning? I did not want any other services. they were very pushy, and lied about my mechanic stating that he did not do a good tune up.... then they told me that my car was making noises, which is was not when i came in. and then the engine light was on which was not when i came in either. the car smelled like oil and was putting along and making noises. i had to bring it to my mechanic and he said they pulled off the number 1 spark plug and wedged it in between. i am so angry at jiffy lube! and want them to be reported.

Richard of Gettysburg, PA September 10, 2009

For my birthday, I drove a friend, my son, & myself to Myrtle Beach. Before making the long trip in my new car, I had the oil changed at a Jiffy Lube Service Center in Spring Lake, NC. I found it convenient due to it's location & a coupon I had found that morning. Everything at the center seemed to go fine. How wrong I was.

Over the next month or so I had noticed that my 6-speed transmission had been "popping" out of gear while driving. I called the nearest Honda dealership for inspection of the problem. The day before I was to take my car in, it broke down just blocks from my job. Upon inspection from the dealer, they noticed oil all over the bottom of my car. They also noticed a plug was missing from the transmission bolck under my car. With me only using two places Im accustomed with, I assumed this breakdown was the fault of one of my familiars. Through my own investigation & collecting information from all parties involved, the responsibility clearly falls on Jiffy Lube.

JL sent an inspector to view the damage to my vehicle, which needs a new transmission costing 5.5K, saw something peculiar. The oil filter on my vehicle at the time of breakdown is not the brand of JL. It's the brand of the service center I used prior, whic means not only did JL not replace the trans plug correctly, but the didn't change the oil filter as required by their "Signiture" service.

Due to this, & my vehicle not having a service sticker in the window, which was forgotten as well, they are refusing to take responsibility for the damages. JL is also saying that my vehicle has 6K miles on it since they last worked on it. My 08 Honda has a oil lifetime monitor on it which requires oil changes only every 6K miles, which is where it is now.

I live in Pa. My son & his mother live in NC. I travel every two weeks to see my son. I need my vehicle not only for work, but to maintain a healthy relationship with my only child. I need help fighting this battle with JL. Any information or assistance would be greatly appreciated.

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