Kia Reviews

I have been trying to get a call back from the Warranty people, I call for an update on a loaner vehicle on a Monday, by Wednesday I still have not heard from them re a loaner vehicle as I am 1800 miles from where my vehicle is being worked on. The EDC module has gone out in Idaho, had to fly back home in WI; and I am still waiting for answers. I has been over a week. Not good server. This loss took place on Friday May 1, 2026 and today is May 13, 2026 with still not answers from the Case Manager. The "Customer Service" has been less than what is expected, when going through something that is out on one's control.

Bought a Kia Sorento brand new 2 years ago. It left me stranded 3 times with failed spark plugs, engine issues, electrical issues. Kia refused to reimburse for rental cars, denied issues, refused to even diagnose and fix the last time. Terrible customer service, terrible company. Do not buy a Kia.

I bought a 2023 Kia Seltos in November 2024. At about 80,000 miles, the car started acting up like the transmission was having troubles. It was hanging up in the higher RPM’s and shifting hard. I took it to the local dealership when they were able to get me in a couple weeks out. They said the throttle body was sticking and ordered one and that took a couple weeks to get to the dealer. Finally they were able to get it in the shop and replace it under the aftermarket warranty. It’s still doing the same thing, but it shifts harder once it does shift, often times I have to tap the throttle to get it to shift. I’m currently waiting to get it back in the shop.

The 2026 models do not have any way to smart cruise control. It brakes hard even when you are 200 ft. from a car in front of you. Car or trucks close to the rear of your car may not stop in time. I have almost been hit in the rear end, twice. Have the car a week. The car is very nice and this is my 3 rd. Kia, but this safety feature is dangerous.

Horrible experience. Warranty forever means nothing. We've owned several Kia's sedan since 2007. Engine's burn oil like nobody's business. No help to repair. Do not buy.

Car burns oil badly and didn’t start happening until it hit 60k miles, manufacturer claims it’s normal for cars to burn oil. Won’t stay loyal to that sham of a warranty they offer. You try to address it and you play a dance between the dealer and the manufacturer and nothing gets resolved.

If I could give less than a 1, I would. Kia is absolutely HORRIBLE. I have a recall on my engine and they have denied my claim. The dealership tells me it's denied for one thing, then corporate says another. Also, my car was at the dealership for over a month, being reviewed with little to no communication from the dealership. They would not provide a rental until the claim was approved, so I went over a month with no car and if I wasn't pushy, I think it would have been longer. I requested corporate review of the claim, and they said they wouldn't do it. So if your engine light starts blinking and your car's shaking and has the potential to catch on fire and kill you. DON'T EXPECT KIA TO HELP REPLACE THEIR FAULTY ENGINE. Or let alone be friendly, understanding or helpful.

Purchased a 2024 Kia Sorento a few months back and recently noticed rust inside the door jam. Kia refused to fix due to water pooling. I guess you're not supposed to get them wet. 🤷 This happened at just over 10,000 miles. I will never buy another Kia product again.

Terrible vehicle. 2 blown engines, bad steering column. This vehicle used a qt of oil per week with driving less than 200 miles. Called Kia but no satisfaction. Bought from a dealer who neglected to inform that the car was a repo.

Customer service is atrocious. I was charged $1,000 for tax in a state I hadn't lived in for over a year, but when I tried to contest it, I was transferred around to confused and apathetic reps every time. I sent in paperwork supporting my residency dates, and they flagged my account as delinquent (despite stating it would be on hold while under review). My phone number was then set up to only route to collections, and he said the system wouldn't let him transfer him to someone who could discuss my paperwork.