Kia Reviews

Great customer service; definitely would recommend.

Today, July 8th, I had an unpleasant situation — my tire blew out on the road. I contacted KIA Roadside Assistance through the app and requested help to replace it with my spare tire. The technician arrived quickly, was very polite, professional, and kind. I was so nervous at the time that I didn’t even have a chance to ask for his name. This happened on July 8th at around 8:00 PM. I would like to express my sincere gratitude and say thank you once again to this technician for his help and excellent service. I truly appreciate his kindness and support during a stressful situation.

I love my Telluride, it rides so smooth. I am impressed that 7 people can ride comfortably. All the features it comes with for the price of SUV is amazing. Kia Beavercreek employees are nice, knowledgeable, and sincere. I really like when their service team actually takes the time to sit and review what had been done and future maintenance.

So I have a 23 Sportage and on the windows all of the rubber is crippling up. It’s like getting eat up, bring the car in over a month ago so they could take pictures and as of today, they still have no response for me and when you call up, the technician is always busy and always gives you the same nonsense that they’re waiting on someone to let you know if it’ll be covered or not. It’s a brand new car, and it’s obviously a manufacturer's defect. This should not be taking so long. Kia has the worst customer service, and I am so sorry that I ever bought a car from Kia.

I own a 2025 Kia Sorento, and unfortunately my vehicle has been waiting for a replacement part that has been on back order for months. It has been extremely frustrating to have a relatively new vehicle sidelined for such a long period because a necessary part isn’t available. I want to be clear that my frustration is with Kia’s parts availability, not my dealership. The dealership has been helpful, communicated with me throughout the process, and has done what they can while waiting on the part. They have treated me professionally and kept me informed.

I have had a MULTITUDE of problems. My car has many issues stemming back to when I bought the car brand new in 2022. It took them 5 years and just about 8 visits to listen to me and investigate this “leak” that caused a puddle of water under my passenger seat. This past July in 2026 they tore my entire car apart down to the skeleton of the car. There was a rubber plug missing from the firewall in the dashboard. This was cause by a missing part FROM FACTORY. There was water damage to all of my carpet front and back of the passenger seat. I expressed my concern about the integrity of my car and they did not seem to care.

Purchased Brand New 18’ Rio, engine failed. Warranty denied in 2020. Voluntary repossession and now I owe 3k in collections. Why wasn’t the 2018 Kia Rio included in the engine failure class action lawsuit?

I purchased a 2026 Kia Seltos April 15, 2026. Was told plate, registration and paperwork would arrive in two or three weeks. Today is July 10th and I still haven’t received anything. I’ve been calling and filing complaints to Kia customer service. I’m paying a car loan and insurance on a vehicle I can’t drive because I have no valid plates.

Have been waiting almost a year for my goodwill refund $8,500.. They keep saying 6 more weeks, two more weeks...

I have never been more disappointed with a vehicle manufacturer than I am with Kia. My vehicle has been at the dealership for nearly 50 days for a serious issue that has been documented on three separate occasions with video evidence. Despite providing clear recordings of the problem, I have now been told the dealership “cannot duplicate the concern” and wants me to take back a vehicle that I no longer have confidence is safe to drive.

Transparency. I am incredibly frustrated with the misleading sales tactics at this dealership. Ramin originally sent me a written email offering $25,000 for my Mazda trade-in. However, when I arrived in person, they attempted to drop the offer to $23,000, completely ignoring the email proof I presented. To make matters worse, another sales associate previously told me I could lease or finance a Kia Sorento for close to $350 a month. When I came in yesterday to move forward, the actual quote was a staggering $664 a month with $5,000 down. This is almost double the original estimate and completely outside my budget. The blatant lack of consistency and transparency here is unacceptable.

I wish I could give zero stars. My 2024 ev6 with only 30,000 got stuck in neutral. Kia West Nyack Ny where I leased it towed it and took several days before they even looked at the problem, assuring me it will be fixed 4 days later. The car was there for 6 weeks because they had no idea how to fix it. They would not provide a loaner and I was assured my rental car receipt would be repaid 2 weeks after the repairs were complete. I spoke to a case manager in California while Kia was trying to figure out what was wrong with my car and requested since it was over 30 days with no repair in sight that my car be classified under the lemon law and be replaced. I was assured of an answer in 2 weeks and it took 5 phone calls to finally be told after a month they will not replace my car.

2017 KIA Sorento could not shift out of park. Took it in to the dealer and they did repairs, now the vehicle door locks does not activate when move shift lever into drive and does not unlock when shift to park. Took it back to dealer and they claim it is a software problem and Kia discontinue that feature. Thanks for any help.

Good riddance, 2024 Kia Sorento! Never again. I bought my Sorento new in September 2024. Just 5,922 miles later, on October 23, 2025, a dashboard warning flashed: “Transmission system error! Check transmission fluid immediately.” The car took 5–7 seconds to shift gears, revving helplessly in between. That kicked off more than two months of dealer visits, 30+ days without the car and no diagnosis. They struggled for several weeks to replicate the issue until I drove with the shop foreman and reproduced it myself. I have 15 photos documenting every warning, the mileage and even the outside temperature. After all that time, no answers.

Do NOT buy or lease a KIA from KIA finance. After 30 years of perfect payments to all my creditors and six months to KIA, their site was down when I went to make a payment, and it slipped my mind for a month, which was immediately rectified the following month with a double payment. Without warning (not even an email) they immediately reported a 60 day delinquency to the Credit Reporting agencies (which was incorrect as, it was only one payment). I called them up and was told I had to send a letter of dispute. I did that and was provided a form letter back denying my request to rescind the delinquency reporting. I appealed again and got bounced through three levels of people, all of whom refused to assist. Kia is NOT user friendly and they do NOT care about you as a consumer. STAY AWAY!!!

I have been trying to get a call back from the Warranty people, I call for an update on a loaner vehicle on a Monday, by Wednesday I still have not heard from them re a loaner vehicle as I am 1800 miles from where my vehicle is being worked on. The EDC module has gone out in Idaho, had to fly back home in WI; and I am still waiting for answers. I has been over a week. Not good server. This loss took place on Friday May 1, 2026 and today is May 13, 2026 with still not answers from the Case Manager. The "Customer Service" has been less than what is expected, when going through something that is out on one's control.

Bought a Kia Sorento brand new 2 years ago. It left me stranded 3 times with failed spark plugs, engine issues, electrical issues. Kia refused to reimburse for rental cars, denied issues, refused to even diagnose and fix the last time. Terrible customer service, terrible company. Do not buy a Kia.

I bought a 2023 Kia Seltos in November 2024. At about 80,000 miles, the car started acting up like the transmission was having troubles. It was hanging up in the higher RPM’s and shifting hard. I took it to the local dealership when they were able to get me in a couple weeks out. They said the throttle body was sticking and ordered one and that took a couple weeks to get to the dealer. Finally they were able to get it in the shop and replace it under the aftermarket warranty. It’s still doing the same thing, but it shifts harder once it does shift, often times I have to tap the throttle to get it to shift. I’m currently waiting to get it back in the shop.

The 2026 models do not have any way to smart cruise control. It brakes hard even when you are 200 ft. from a car in front of you. Car or trucks close to the rear of your car may not stop in time. I have almost been hit in the rear end, twice. Have the car a week. The car is very nice and this is my 3 rd. Kia, but this safety feature is dangerous.

Horrible experience. Warranty forever means nothing. We've owned several Kia's sedan since 2007. Engine's burn oil like nobody's business. No help to repair. Do not buy.

Car burns oil badly and didn’t start happening until it hit 60k miles, manufacturer claims it’s normal for cars to burn oil. Won’t stay loyal to that sham of a warranty they offer. You try to address it and you play a dance between the dealer and the manufacturer and nothing gets resolved.

If I could give less than a 1, I would. Kia is absolutely HORRIBLE. I have a recall on my engine and they have denied my claim. The dealership tells me it's denied for one thing, then corporate says another. Also, my car was at the dealership for over a month, being reviewed with little to no communication from the dealership. They would not provide a rental until the claim was approved, so I went over a month with no car and if I wasn't pushy, I think it would have been longer. I requested corporate review of the claim, and they said they wouldn't do it. So if your engine light starts blinking and your car's shaking and has the potential to catch on fire and kill you. DON'T EXPECT KIA TO HELP REPLACE THEIR FAULTY ENGINE. Or let alone be friendly, understanding or helpful.

Purchased a 2024 Kia Sorento a few months back and recently noticed rust inside the door jam. Kia refused to fix due to water pooling. I guess you're not supposed to get them wet. 🤷 This happened at just over 10,000 miles. I will never buy another Kia product again.

Terrible vehicle. 2 blown engines, bad steering column. This vehicle used a qt of oil per week with driving less than 200 miles. Called Kia but no satisfaction. Bought from a dealer who neglected to inform that the car was a repo.

Customer service is atrocious. I was charged $1,000 for tax in a state I hadn't lived in for over a year, but when I tried to contest it, I was transferred around to confused and apathetic reps every time. I sent in paperwork supporting my residency dates, and they flagged my account as delinquent (despite stating it would be on hold while under review). My phone number was then set up to only route to collections, and he said the system wouldn't let him transfer him to someone who could discuss my paperwork.

Kia is awful. Seatbelt get way too tight. Suppose to be on your lap Kia, not your stomach. There’s something rolling around in my rocker panel but ofc you can not access it without cutting it off. Kia sucks. I can’t drive 5 min up the road without having some kind of issue. I pull the seat belt loose 100+ times a drive and it’s not a joke. And I'm not a big person.

Two of 4 coils failed within days. Tech agreed other 2 might fail. I paid for replacement of other 2.. After negotiation Kia denied reimbursement expecting other coils wouldn’t fail. Fingers crossed!!

Purchased a 2024 Kia Sportage. I am on my 3rd engine in 18 months. Kia customer care doesn't care. They are nasty and refuse to acknowledge the car is a total defective lemon. Courtney at Kia corporate is a nasty, rude ignorant person who only likes to hear herself talk.

We purchased a 2022 PHEV Sorento with high hopes of an incredible family SUV two years ago. They promised an amazing Certified Used Warranty, but the follow through has been horrendous customer service. Both Kia locations have been completely lax about our concerns for weak retracting seatbelts. We’ve driven in other KIA vehicles without issue but are continuously concerned for our children lacking seatbelt safety in our own vehicle. Every issue we’ve had has conveniently not been covered by warranty and their services are insanely expensive. Even their promise for a PAID rental when getting a long term repair or warranty covered service has never worked out. I absolutely LOVE the look of the Kia Carnival but refuse to continue to be a Kia customer, so we will most likely be selling our Sorento. So very disappointed.

I'm writing this out of weariness concerns with Kia in general because my relationship is longevity-purchase 3 cars from them!!! I’m gonna try to keep this short!! Customer service is a 0- management 0! This has been the worst experience I’ve had with them. I’m not sure what’s happening in the hiring process but this is unexpectable! I’m writing this after constant screw ups on my account after being on hold right now for about an hour and all I got was one moment as I receive your account. The agents don’t know what they are doing and don’t know what to do!! Kia is trying to overcharge me and say I didn’t pay my October pay after give them $6000 for my 2-3 month past due, repossessions fee to get my car and have my account in right standing 2025 of JULY. Paid another $3000 to pay in advance for AUG-OCT!! November came that was due regular payment. Next thing I see is an ext $269 on my account.

Anyone who knows me knows I’ve been a Kia person for most of my adult life. I started with an Optima, then a Forte, a Sorento, and in 2024 I bought a brand-new Sorento. In December, my current Sorento had a serious issue — it cut off at a red light and wouldn’t crank back up. For context, the vehicle only has 40,000 miles, so it’s not old by any means. I took it to a shop where the warranty covered the repair and I was told it was a sensor.

Had an application done with one of the car salesmen. He was very efficient and professional. Also giving me small tips and advices on what to look out for. Not to mention the little added bonuses he threw in as a gesture of good faith. Here's to KIA N1 City. And thanks again to Mr. Ziyaad ** for a smooth transition.

Kia does not stand by its warranty. It boasts about its 10 year 10,000 warranty however, when the transmission went bad at 96,000-they could not find the issue. I continued to take it back repeatedly without resolve, even paying for services like a tune up that were not necessary, they did not honor the warranty because it was at 120,000 miles. I had taken at 96k, 103k and 107k all without them finding the issue. They offered a "good faith" partial payment and you never get to speak directly to the district manager who makes the decision and hides behind "Kia Care" call center.

I purchased a Kia for my business in 2022, and this has been one of the most frustrating financial service experiences I’ve ever had. I contacted Kia Finance in late 2025 because I was revamping my business and needed temporary assistance. The representatives (all based overseas) told me I qualified for a two‑month payment deferral for December and January. I had already made my December payment, but they returned the payment and confirmed I was approved, telling me my next payment wouldn’t be due until February 19, 2026. In January, I suddenly received a call saying I was past due for both months. They claimed they sent an email, but I never received anything. When I called back, another representative told me the deferral was still pending manager approval, which was completely different from what I had been told earlier.

I have a Kia that is just under a year old with 11,000 miles. I recently got an oil change and was told my radiator fluid was far off spec. 5 parts water, 1 part antifreeze being, instead of 50/50. Being very concerned, especially with the recent temps dipping to the single digits, I called the nearby dealerships and they don’t have the proper equipment to check this. So, I asked for them to change it. They said for a $165. They would not do it as part of the warranty. I contacted Consumer Affairs twice. Both women were rude, and didn't care. They said it’s up to the dealer. They would not confirm the warranty for me either. But instead said for me to check my owner's manual. Very dissatisfied with the service and lack of customer service. I will not purchase another Kia.