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Diane of Dumfries, VA, writes:
I dealt with Bill Wyatt, a Kia Representative. I purchased a
1997 Kia Sportage on December 29, 1997. I have brought the vehicle
in for service for "check engine light" approximately
8 times. Each time the EGR Valve was replaced.
I complained of a rattle coming from the converter shield. After
the third time in for service for the rattle, the service department
replaced the whole exhaust system. This was in December of 1998.
I did not have a problem again until November 1999 for the rattle.
I have had the molding replaced around the windows three times.
I noticed in September 1999, rust coming through the back spare
tire rack. I also noticed rust and corrision throughtout the
engine. When I brought my car in for an oil change, I was told
to expect a lot of problems due to the rust and that it did
not look normal.
This garage was not where I took the car for warranty service.
I filed a complaint with the Better Business Bureau in March
1999, due to the repeated times I brought the car in for the
"Check Engine Light". I also contacted Kia Consumer
Affairs starting in November 1999. Only once did a manager return
my call. I wanted to find out the warranty on the rust.
I contacted the service department who did all the repairs to
the car. They told me to bring the car in on December 3, 1999.
When I got there, Roy G., the Service Manager, told me the rust
was normal and I did not have a valid complaint, but he would
have a Kia Representative come out to look at the car. When
I mentioned the Check Engine Light was on, I had the rattle
under the car and a leak coming in through the front driver's
side window, he told he would not look at the car.
He said I had been in so much, he wanted the Kia Representative
to determine if it was a manaufacture defeat or would I be responsible
for paying the bill. I dropped my car off the following Thursday
night, December 9, 1999.
I called the service department on December 10, 1999 about 4:00
pm. I had not heard from them all day. Roy Garrison informed
me the Kia Representative did not come out, and did not know
when he would be out again. Maybe another month.
I told him this was unsatisfactory. I picked up my car on Saturday,
Decmeber 11, 1999. The person behind the counter threw me my
keys and told me to get my car off the lot. As I walked out,
I realized he had given me the wrong keys. When I went back
to ask him for the right keys, he started to argue with me that
he had given me the right keys. He finally realized he had my
keys on the service manager's desk. I left completely disgusted
with this service department.
I again called Kia Consumer Affair and complained on December
13, 1999. I also e-mailed Kia with a complaint, but never got
a response. On December 13, 1999, Bill W., the Kia Representative
called me at work to ask if he could come by my place of employment
to see the car. I said yes. He said he would be there between
1:00 - 2:00 that day.
He never showed up and I did not hear from him again until January
3, 2000. He said he would be at my work on Thursday, January
6, 2000. He did show up at 9:30 am on December 6th. As soon
as he saw the rust in the engine, he said I had a lemon. He
said he would look up my service records and promised to call
me back on Friday, January 7, 2000. He said he would get me
into a 2000 model, and I would be responsible for sales tax,
transfer tax and some other fees.
I asked him that since he determined the car was lemon, what
if I did not want another Kia, but my money back. He said "I
promise to call you tomorrow with all options and details."
I never heard from him. He would not give me anything in writing.
I am afraid of driving a unreliable car. I can't get anyone
from Kia to help me or the service department who has been working
on my car. I don't know what else to do.
It's way past time for Diane to call a Lemon Law attorney.
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