Kia Reviews

2017 KIA Sorento could not shift out of park. Took it in to the dealer and they did repairs, now the vehicle door locks does not activate when move shift lever into drive and does not unlock when shift to park. Took it back to dealer and they claim it is a software problem and Kia discontinue that feature. Thanks for any help.

Good riddance, 2024 Kia Sorento! Never again. I bought my Sorento new in September 2024. Just 5,922 miles later, on October 23, 2025, a dashboard warning flashed: “Transmission system error! Check transmission fluid immediately.” The car took 5–7 seconds to shift gears, revving helplessly in between. That kicked off more than two months of dealer visits, 30+ days without the car and no diagnosis. They struggled for several weeks to replicate the issue until I drove with the shop foreman and reproduced it myself. I have 15 photos documenting every warning, the mileage and even the outside temperature. After all that time, no answers.

Do NOT buy or lease a KIA from KIA finance. After 30 years of perfect payments to all my creditors and six months to KIA, their site was down when I went to make a payment, and it slipped my mind for a month, which was immediately rectified the following month with a double payment. Without warning (not even an email) they immediately reported a 60 day delinquency to the Credit Reporting agencies (which was incorrect as, it was only one payment). I called them up and was told I had to send a letter of dispute. I did that and was provided a form letter back denying my request to rescind the delinquency reporting. I appealed again and got bounced through three levels of people, all of whom refused to assist. Kia is NOT user friendly and they do NOT care about you as a consumer. STAY AWAY!!!

I have been trying to get a call back from the Warranty people, I call for an update on a loaner vehicle on a Monday, by Wednesday I still have not heard from them re a loaner vehicle as I am 1800 miles from where my vehicle is being worked on. The EDC module has gone out in Idaho, had to fly back home in WI; and I am still waiting for answers. I has been over a week. Not good server. This loss took place on Friday May 1, 2026 and today is May 13, 2026 with still not answers from the Case Manager. The "Customer Service" has been less than what is expected, when going through something that is out on one's control.

Bought a Kia Sorento brand new 2 years ago. It left me stranded 3 times with failed spark plugs, engine issues, electrical issues. Kia refused to reimburse for rental cars, denied issues, refused to even diagnose and fix the last time. Terrible customer service, terrible company. Do not buy a Kia.

I bought a 2023 Kia Seltos in November 2024. At about 80,000 miles, the car started acting up like the transmission was having troubles. It was hanging up in the higher RPM’s and shifting hard. I took it to the local dealership when they were able to get me in a couple weeks out. They said the throttle body was sticking and ordered one and that took a couple weeks to get to the dealer. Finally they were able to get it in the shop and replace it under the aftermarket warranty. It’s still doing the same thing, but it shifts harder once it does shift, often times I have to tap the throttle to get it to shift. I’m currently waiting to get it back in the shop.

The 2026 models do not have any way to smart cruise control. It brakes hard even when you are 200 ft. from a car in front of you. Car or trucks close to the rear of your car may not stop in time. I have almost been hit in the rear end, twice. Have the car a week. The car is very nice and this is my 3 rd. Kia, but this safety feature is dangerous.

Horrible experience. Warranty forever means nothing. We've owned several Kia's sedan since 2007. Engine's burn oil like nobody's business. No help to repair. Do not buy.

Car burns oil badly and didn’t start happening until it hit 60k miles, manufacturer claims it’s normal for cars to burn oil. Won’t stay loyal to that sham of a warranty they offer. You try to address it and you play a dance between the dealer and the manufacturer and nothing gets resolved.

If I could give less than a 1, I would. Kia is absolutely HORRIBLE. I have a recall on my engine and they have denied my claim. The dealership tells me it's denied for one thing, then corporate says another. Also, my car was at the dealership for over a month, being reviewed with little to no communication from the dealership. They would not provide a rental until the claim was approved, so I went over a month with no car and if I wasn't pushy, I think it would have been longer. I requested corporate review of the claim, and they said they wouldn't do it. So if your engine light starts blinking and your car's shaking and has the potential to catch on fire and kill you. DON'T EXPECT KIA TO HELP REPLACE THEIR FAULTY ENGINE. Or let alone be friendly, understanding or helpful.

Purchased a 2024 Kia Sorento a few months back and recently noticed rust inside the door jam. Kia refused to fix due to water pooling. I guess you're not supposed to get them wet. 🤷 This happened at just over 10,000 miles. I will never buy another Kia product again.

Terrible vehicle. 2 blown engines, bad steering column. This vehicle used a qt of oil per week with driving less than 200 miles. Called Kia but no satisfaction. Bought from a dealer who neglected to inform that the car was a repo.

Customer service is atrocious. I was charged $1,000 for tax in a state I hadn't lived in for over a year, but when I tried to contest it, I was transferred around to confused and apathetic reps every time. I sent in paperwork supporting my residency dates, and they flagged my account as delinquent (despite stating it would be on hold while under review). My phone number was then set up to only route to collections, and he said the system wouldn't let him transfer him to someone who could discuss my paperwork.

Kia is awful. Seatbelt get way too tight. Suppose to be on your lap Kia, not your stomach. There’s something rolling around in my rocker panel but ofc you can not access it without cutting it off. Kia sucks. I can’t drive 5 min up the road without having some kind of issue. I pull the seat belt loose 100+ times a drive and it’s not a joke. And I'm not a big person.

Two of 4 coils failed within days. Tech agreed other 2 might fail. I paid for replacement of other 2.. After negotiation Kia denied reimbursement expecting other coils wouldn’t fail. Fingers crossed!!

Purchased a 2024 Kia Sportage. I am on my 3rd engine in 18 months. Kia customer care doesn't care. They are nasty and refuse to acknowledge the car is a total defective lemon. Courtney at Kia corporate is a nasty, rude ignorant person who only likes to hear herself talk.

We purchased a 2022 PHEV Sorento with high hopes of an incredible family SUV two years ago. They promised an amazing Certified Used Warranty, but the follow through has been horrendous customer service. Both Kia locations have been completely lax about our concerns for weak retracting seatbelts. We’ve driven in other KIA vehicles without issue but are continuously concerned for our children lacking seatbelt safety in our own vehicle. Every issue we’ve had has conveniently not been covered by warranty and their services are insanely expensive. Even their promise for a PAID rental when getting a long term repair or warranty covered service has never worked out. I absolutely LOVE the look of the Kia Carnival but refuse to continue to be a Kia customer, so we will most likely be selling our Sorento. So very disappointed.

I'm writing this out of weariness concerns with Kia in general because my relationship is longevity-purchase 3 cars from them!!! I’m gonna try to keep this short!! Customer service is a 0- management 0! This has been the worst experience I’ve had with them. I’m not sure what’s happening in the hiring process but this is unexpectable! I’m writing this after constant screw ups on my account after being on hold right now for about an hour and all I got was one moment as I receive your account. The agents don’t know what they are doing and don’t know what to do!! Kia is trying to overcharge me and say I didn’t pay my October pay after give them $6000 for my 2-3 month past due, repossessions fee to get my car and have my account in right standing 2025 of JULY. Paid another $3000 to pay in advance for AUG-OCT!! November came that was due regular payment. Next thing I see is an ext $269 on my account.

Anyone who knows me knows I’ve been a Kia person for most of my adult life. I started with an Optima, then a Forte, a Sorento, and in 2024 I bought a brand-new Sorento. In December, my current Sorento had a serious issue — it cut off at a red light and wouldn’t crank back up. For context, the vehicle only has 40,000 miles, so it’s not old by any means. I took it to a shop where the warranty covered the repair and I was told it was a sensor.

Had an application done with one of the car salesmen. He was very efficient and professional. Also giving me small tips and advices on what to look out for. Not to mention the little added bonuses he threw in as a gesture of good faith. Here's to KIA N1 City. And thanks again to Mr. Ziyaad ** for a smooth transition.

Kia does not stand by its warranty. It boasts about its 10 year 10,000 warranty however, when the transmission went bad at 96,000-they could not find the issue. I continued to take it back repeatedly without resolve, even paying for services like a tune up that were not necessary, they did not honor the warranty because it was at 120,000 miles. I had taken at 96k, 103k and 107k all without them finding the issue. They offered a "good faith" partial payment and you never get to speak directly to the district manager who makes the decision and hides behind "Kia Care" call center.

I purchased a Kia for my business in 2022, and this has been one of the most frustrating financial service experiences I’ve ever had. I contacted Kia Finance in late 2025 because I was revamping my business and needed temporary assistance. The representatives (all based overseas) told me I qualified for a two‑month payment deferral for December and January. I had already made my December payment, but they returned the payment and confirmed I was approved, telling me my next payment wouldn’t be due until February 19, 2026. In January, I suddenly received a call saying I was past due for both months. They claimed they sent an email, but I never received anything. When I called back, another representative told me the deferral was still pending manager approval, which was completely different from what I had been told earlier.

I have a Kia that is just under a year old with 11,000 miles. I recently got an oil change and was told my radiator fluid was far off spec. 5 parts water, 1 part antifreeze being, instead of 50/50. Being very concerned, especially with the recent temps dipping to the single digits, I called the nearby dealerships and they don’t have the proper equipment to check this. So, I asked for them to change it. They said for a $165. They would not do it as part of the warranty. I contacted Consumer Affairs twice. Both women were rude, and didn't care. They said it’s up to the dealer. They would not confirm the warranty for me either. But instead said for me to check my owner's manual. Very dissatisfied with the service and lack of customer service. I will not purchase another Kia.

KIA is not an honest company. They told me they can't accept cash for the car (which is a lie) because they wanted me to finance for the interest money. Plus the buying process took over 5 hours and I have 800 credit score. I recently needed to replace the engine splash field and they told me it would cost $450 plus labor. I looked up the part on Amazon which sells for $119.00 I called 10 minutes later to let them know I didn't want to replace it and they told me they had already installed it! There is no way they installed it within that 10 minutes. THEY LIE ABOUT EVERYTHING!!

STAY CLEAR OF ANYTHING KIA RELATED!!!! After being a loyal Kia customer for over 9 years, I am beyond disappointed and honestly feel completely abandoned by both this dealership and Kia Canada. An engine failure is not a minor inconvenience – it is a catastrophic and financially devastating problem. Instead of support, accountability, or even basic compassion, I was handed a $9,500 repair estimate and told, essentially, “too bad.”

I contacted KIA Customer Care regarding a Maintenance Plan I purchased from Safford Brown Manassas KIA. KIA prints information online and in pamphlets that promote Oil Change and Tire Rotation plans that can be purchased for 2 years/24,000 miles and longer. I purchases a 2 year plan that included 4 services that was advertised. When the fourth service was performed, I learned that Fidelity Warranty Services claims the plan is only good for three services. After receiving no resolution from the dealer and the warranty company, I contacted KIA Customer Care. When KIA Customer Care responded, they quickly absolved KIA from any responsibility, and said this was between the dealer and the warranty company. What good is KIA Customer Care if they won't involve themselves with their dealers' failures?

Good morning, I am writing to formally report the extremely poor customer service I have received from a Kia representative, Ashley, during my rental car process. Throughout this experience, there has been a consistent lack of communication and follow-up. Calls and emails often go unanswered for days—and at times weeks—which has caused significant frustration and inconvenience. I am frequently left without updates and placed in stressful situations where my rental car approval is not confirmed until the last possible hour. Additionally, my rental was not properly extended, resulting in charges for a rental I did not authorize or want. This lack of coordination and accountability has caused unnecessary financial burden and stress.

I would give them negative 1000 if I could. I had purchased a used KIA and was having issues with the motor. I didn’t receive any recall notices for the motor but I had looked into it and found a recent recall for my exact make and model. Well I called to check on that and they told me they would have to check my vehicle to see if it “qualified” for the recall. I took time off of work and found a ride an hour away from where I live to take my car up there. The guy that I spoke with assured me that my car qualified for the recall with all the information I had given him. I also had an independent mechanic that assured me the engine was failing with the same thing the motor recall coincided with. I took my car up there with my own resources and time. Then they called me to pick up my car because it didn’t qualify.

I purchased a used 2019 Kia Niro with approximately 20k mileage. It was CPO, had remaining warranty and I even purchased additional extended warranty. Months in the A/C evaporator had to be replaced and it took about a week for that. Many things have needed repair, such as door buttons, the sun visors, windows switches, but mostly importantly the battery went bad. I was stranded in the middle of the street. Recently, the A/C evaporator went bad again and I'm not even at 80k miles. The repair would be 3 thousand to fix, even though it was repaired 3 years ago.

HORRIBLE CUSTOMER SERVICE. Been standing here for 10 minutes and people keep talking to each other and start making phone calls. TAKE CARE OF THE PEOPLE IN FRONT OF YOU!!! WOW! Don’t worry though you gave me time to stand here and write this! POOR, POOR, POOR CUSTOMER SERVICE

Bought a brand new Kia K4 2025 and paid for paint protection from the dealer, the paint was peeling off the rear of the vehicle within 5 months of purchase, coming off in big flakes, brought it to the dealer which then told me that Kia denied the warranty claim and they used whiteout to paint the two peel spots. Then escalated my complaint to Kia Canada and was told they would not be doing anything about the issue. Garbage company, they don't care about their customers after they sell a car to you. I got rid of mine and got a Ford thankfully. Steer clear if you can.

Negative stars if it was possible. Piece of advice, if you need to contact Kia corporate for any reason, just go straight to hiring a lawyer. Some of the most inept, incapable, and terrible customer service I have ever dealt with. They will promise to call back and have you in the schedule for a call back and will just give you the runaround every time. You cannot actually speak to anybody with the ability or authority to help, unless it involves them collecting a payment. The cars are actually nice, but their service and the lack of any knowledge on how to do the job they're paid to do is so ridiculous that it pushes many willing customers away.

Don't Do It! If you are thinking about buying a Kia, don't. It's that simple. My certified pre-owned Telluride has been at Classic Kia Carrollton (TX) for 4 months now - the dealer lied to my face despite me asking specifically what they had done to resolve the problem, and I returned within a day with the check engine light on. Kia corporate is clueless, and the warranty company (third party) made me pay for disassembling the engine to confirm what they diagnosed the problem. No communication whatsoever from dealership or Kia corporate. I love my Telluride but I am done. Long story short - the engine is shot and they're piecing it together over months.

I have been trying to get in touch with Kia for a week so that I can access my Kia connect so that I am able to start my car from my phone. That service does not exist instead the number that they give you they want you to accept something to give you $100 bonus Instead of giving me the number that I can get my services up and running. The he has service is terrible. I’m not able to access my Kia connect without accepting a review first and this company is bad business. I will never ever buy another Kia nor will I ever suggest anyone to buy a Kia. When you cannot call and get a service on your Kia connect which is also known as OnStar something is wrong. People owe and they also don’t have rental cars when your car needs to be serviced and I’ve known I would have never purchased a Kia nor will I ever purchase another Kia.

We recently leased a Kia Telluride which replaced our totaled Audi. It is the finance customer service that is deplorable. We overpaid our first invoice by $8000 due to mistakenly entering the amount due into our automatic bill pay. We have continued to make our scheduled monthly payments while trying to get our overpayment refunded to us. The issue seems to be that the payments group keeps denying our reimbursement request for unknown reasons. Holding our money hostage. We call regularly and are told we would get updates via phone calls and emails but they never happen. This has been going on for over two months now. We do not want to get our attorney involved and have to charge Kia those fees.

I purchased a 2020 Kia Forte and a 2020 Kia Sportage. Also purchased a extended warranty for $6500 each car and before 99,000 within 1 month apart the engine goes on my sportage at 99,088 then my forte transmission goes at 99,699. Bring the car to Kia. They keep it for 6 weeks then say it’s not covered under warranty. You pay $29,000 for your cars and they break down before 100,000 miles. That’s ridiculous. Beware. Do not buy Kia. They are junk. Anthony **. Please listen. Buy anything but a Kia Junk and the people are all rude. No help at all. I guess they will be picking up my car. I am not paying for a car I can’t drive. They are JUNK. Do not fall for it!!!!

We have a 2023 Kia EV6 GT-Line that has been having non-stop electrical issues since we purchased it. It has caused us to miss work, be stranded on the highway and a multitude of other issues. We finally went to Kia corporate after 7 times in the shop. 3 of them being towed in and they said, "Sorry it's your problem not ours." So we have now gotten a attorney to deal with them to get this car lemoned out. Do not buy a EV6. They are a problem waiting to happen.

THE STORY OF WHAT HAPPENED WITH MY KIA: A TWO-MONTH ORDEAL OF DELAYS, NEGOTIATIONS, AND FRUSTRATION. I never imagined that buying a brand-new vehicle, one I trusted enough to invest in an extended powertrain warranty, would leave me without transportation for almost two months. As first responders, my wife and I rely on our vehicles the same way most people rely on their phones or electricity: they’re not conveniences, they’re necessities. We need to get to work. We need to respond when called. And like most families, we need reliability.

We own a 2024 Kia Niro Plug-in Hybrid. Recently, my daughter pulled into a parking garage and accidentally bumped into the parking ticket post. The vehicle sustained damage to the driver's side headlight and minor damage to the driver's side front corner. Because the damage appeared to be minor we decided not to have our insurance company handle it. I took the vehicle to a body shop and found out that this minor collision caused over $3,800 internal damage behind the headlight.. The vehicle was repaired. A month later, the vehicle would not start because the hybrid onboard charger was damaged. The dealer said they had to replace the onboard charger and it sustained damage to the wiring system which had to be replaced. The repair cost was $13.981 which was not covered under warranty because there was a minor collision.

I have a Kia Forte 2014, engine is knocking at 115000 miles and it will need to be replaced. Don't buy a Kia. Friend of mine got a Kia too, at about 100k they are saying it needs a new engine. He bought it used and it isn't paid off. Idk what he is gonna do. DO NOT BUY a Kia, they are unreliable pieces of shit.