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Land Rover

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Michelle of Bronx, NY August 12, 2009

My car was towed on 8/3/09 due to overheating and leak of fluids.I was callled and told that my thermostate had blown and it had to be replaced I had the work done and the car was picked up (Thur night) I heard a noise as if something was loose and called the dealer to informed them along with a complaint that my passenger side mirror was broken (Fri morning).

I was told to bring the car back but work would not allowed me to go that day so on the following day (Sat) I took it back several calls to them later (8/11/09). A gentleman by the name of Anthony contacted me and told me that the noise was another issue other than the repair which would be an additional charge I can't afford another repair on the vechicle so I told them just fix my mirror and I will have to wait on the other work. Anthony refused to fix the mirror and said the damage could have been made by me and they would not be liable.

have no reason to put this claim for the damage if it was done by me I took their word for the work and accepted that it was a different problem and would do the work at a later time it is now 8/12/09 and my car is at the dealer and the mirror issue is not resolved.

Mahmood of Jeddah, Saudi Arabia August 9, 2009

I went to buy a small item for my Land Cruiser 1997 - a cabled break fluid cylinder cover (costing SR38). The agent gave me the wrong item. I do not know Arabic and had asked my mechanic to write it in Arabic on a piece of paper, which he did. I wasted one hour and had to leave with wrong part since the shop was closing for mid-day break. I am now expected to waste similar amount of time in evening to get the part I need.

I am an expat living in Saudi Arabia. I do not know Arabic, but I expect your agents to provide service to non-Arabic speaking customers as well. I hardly get an English-speaking person on line when I call Toyota center to secure an appointment. Last week it took me one day to get a booking to get an appointment for car-service facilities. Even today, August 9, 2009, I took a service coupon (No. 177) at 11.30 am. The counter showed that the agent was dealing with customer no 155. When I left the shop at 12.30 pm the counter still showed No. 155. I have experience with Chevrolet agents in the Kingdom and I really come out of your service center with high blood pressure.

michael of Emeryville, CA August 6, 2009

We bought a 2004 Range Rover HSE from BMC (British Motor Corp) San Francisco, CA. We have had nothing but problems with it from day 1. At last, my wife was driving home from work on Hwy 92 in San Mateo (Bridge) and the SUV blew up. She was 9 months pregnant and the cars transmission went. We have never serviced it at any other dealer other than BMC & Range Rover of Redwood City. No 3rd party repairs. We had it serviced at BMC for every service and fluid change well after the warranty expired at 50K. She had to abandon the car after being told Range Rover Roadside could not be there for an hour plus. She had to then walk down the on ramp at 9 at night and call a cab.

The repairs required were: New Transmission & Converter, New Radiator, Thermostat and Alternator. 12,000. The radiator would be our 3rd replacement in 75K. The service department mentioned that the radiators go and sometimes do not message the dash and the car/ transmission then over heats. This seems to be a typical issue as the thermostat is a BMW electric unit and electric units in liquid do not mesh. Upon writting several letters to Land Rover NA, they were all dismissed as Sorry, due to the poor economic times, Land Rover of NA will not assist in any compensation. The dealership said we had a strong case, but it was up to LRNA. This is our 3rd Range Rover, bought Brand New and now our LAST. We love the car, but the company and its service reliability and honor is horrible. Please think about that when your buying a car for the family.

ADNAN of JABRYIA, Kuwait June 20, 2009

I have a 2003 discovery II, the car at k.m.90 had engine problem and was told it will be replaced under warranty, but later i founf that they just changed the upper block, and it took them 9 month believe it or not to fix the car. I came back to the dealer for heat and clicking noise problem and ended up paying for these problems although i told them that i never had these problems with my previous engine. Another thing was the gas tank flap that had a plastic clip to luck it, and this clip brakes almost every 2 to 3 month or sometimes 4 month to be frank, and i have to replace it, but i think that its manufacturing deafect that need to be taken care of, and i did make a few complains when i had the car in 2004, but these people in landrover (english managment) think that its my falut breaking it and they think landrover is a very fine and excellent car and better than BMW or AUDI OR Benz or EVEN TOYOTA as the last service manager told me a couple of days ago.

I have a problem with the ABS AND SRS display turns on and they said they fixed it a couple of years ago, but its still there and turns on between time to time and i got bored and frustrated complaining all the time about the problems with this english 4x4.I had a body vibration at speeds over 120 and they couldnt fix it. The electrical window motors break down easily and LANDROVER, never bothers to do a consumer survey or at least fix these major and regular problems. All they care is to cut down in expenses and blame the customers and force them to pay instead of covering everything under the warranty. and here in kuwait, unfortunately we have a couple of unexperienced english kids run the service center who get high salaries but no knowledge, just because they are recomended by landrover.

This is my last landrover coz many of my friends who own landrovers or range rovers are regreting buying these cars coz u have to spend alot to drive a fancy car that has many problems but the nice looks only. Its just thanx to BMW and ford that made these cars nice looking, but unfortunately run by same arogunt english managment who keeps on telling landrover dealers to be strict and force customers to pay instead of covering everything under the warranty. I have read the comments about how people are treated, and believe me it the same thing here in kuwait. But try the ugly Benz 4x4 or toyota dealers here in kuwait and u will feel the difference between german and english managment.

Roger of Spokane, WA June 2, 2009

My 2008 Range Rover was in a accident Nov 2008, it is now June 2009 and my vehicle is still in the shop for repairs. Land Rover didn't have parts for the vehicle for 8 months. I have been paying insurance and loan payments ever since on a car I couldn't use. Land Rover will only compensate me for 1 months loan payments. This is ridicoulous!

Amy of Mettawa, IL May 15, 2009

I bought a 2007 Range Rover Super Charged from the dealership, it has been in the shop for over a month since the end of January. 3 times for the same thing. I resent the way I am being treated, the amount of time they need to service a vehicle, how many times I need to ask the same question over and over. I am still waiting for my owners manual to learn how to use my dvd players in the back seats.

I have been driving their rugged and dirty loaner for 3 weeks now and want my car back. They promised me my car would be returned this afternoon and they didn't keep their word. I left a message for Ed to call me and he blew it off...again.

Kathy of Conroe, TX April 24, 2009

I have a 2005 LR3. The car in the first year wore out a set of tires due to a problem with engineering, it was a recall issue that has been resolved. Now I am having problems with the leather seats. My LR3 has about 27K miles on it and is not driven much as I have another car. I have been working with their poor excuse for customer support for 3 months trying to get one of their reps to look at it. The Customer Service Rep I was assigned calls me and leaves a message about setting something up and I ususally call her back within an hour. It then takes her another 7 to 10 days to call me back again.

We have been in this look for 3 months. They finally call me to get me and the rep together and I have an appointment that day that is a conflict and was told that the rep could only see me at 3pm on that day, otherwise it would be his next trip. It took me 3 months to get this trip offered. I am taking it up above her. This is my second and last Land Rover. They do not care about their customers since Ford sold the company. I would say do not buy one of these cars if you expect good customer service it is non-existent.

Lynda of Lindenhurst, NY April 13, 2009

My car has smelled bad and loosing anti freeze for 3yrs. I have had my car in the shop at least 15x's. They failed to find the problem. They acknowledge proplem, but yet failed to address or rectify the problem.

warranty is up in 500miles and i believe they know the problem is the engine and have been puttin me off until warranty is over.

Julio of Lima, OTHER March 16, 2009

I own a 20,000 miles 2007 land rover discovery 3. Fails all the time, is a very bad truck. I was driving in the city and sudenly the brakes activates and I almost crash, they repair it and a week after the same fail ocurs and almost cause an accident again. Now the computer system is going crazy, two times I complain about this and two times it happened. The suspension was locked in lower possition and a lot of system stops working. Everytime they never change he truck, they just repair it and the problems repeats and repeats many times. This is a very bad quality brand, dont make a mistake buying it.

Almost crash 2 times. Then, truck stops working and I had to walk 8 miles under the sun to get celphone signal because I was driving in a remote place in the south of Peru.

Andrew of San Diego, CA February 9, 2009

Wife and I were driving home last night when out of nowhere we smelled something unusual coming from the car, I immediately pulled over and thought I saw smoke coming from the car. I told my wife to exit the car and when I approached the hood fire started dripping out under the car, I immediately called 911 to get the fire department but within 2 minutes the entire range rover was up in flames. The firemen told us that there must have been some defect because the car went up too fast and there was no kill swith on the fuel line.

My wife and I are very lucky to be alive. In the matter of seconds the smoke and fire made its way right into the front passenger cabin. My Ranger rover was a 2000 HSE which I still owe 16,500 on it. After researching online last night it appears numerous Range Rovers of the same make have had these same issues.

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