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Lee Myles Transmissions

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Thomas of Mount Vernon, NY September 21, 2009

I brought my vehicle in for repair of my transmission on December 2008. My vehicle was fully repaired with a brand new Transmission and or rebuilt,new axles, hubs and all new parts. I picked up my vehicle in February 2009 because every week they are looking for a part that they cant locate. Not even a week from the time i picked up my vehicle did i have to bring my vehicle back because of a slip in the transmission and i was told by Steve it must have sprung a leak somewhere. they fixed the problem and added another charge on.

I didn't mind at the time, but i had to bring my vehicle back three times more after that for the same reason and i was told all three times that a band had to be properly adjusted. I started to get frustrated because now they have robbed me of 2,700.00 so far plus the rental expenses for the days they had my vehicle. I made several attempts to have tem in small claims court but they keep changing the name of the business, now its called Hi- miles transmission.

I lost my job behind this due to me not having proper transportation to get to and from work and my children to and from school and or child care. I have paid out well over 900.00 dollars in car fare and rentals and it has taken a toll over my pockets and its not fare. I have involved the NYPD, and was told that its a civil matter and they can't intertain that unless a crime is made in there presence.Being out of work due to no vehicle caused me to be three months behind in my rent since my job was a pizza delivery job. I am currently seeking assistance from the NYS Department Of Social Services to maybe assist me with my current rent due. I am very unpleased with this matter and i would love to file charges to the fullest extent that the law allows.

Mark of Huntington, NY February 19, 2009

Mark of Huntington NY (02/19/09)
Within 8 years, this Lee Myles location has put in 4 transmissions in my GMC Yukon. They are obviously not repairing them correctly. They are actually stating they have no record of my vehicle ever being repaired there. That is just ludacris.

5 transmissions!

Robert of Parlin, NJ December 17, 2007

Dec 8th I brought my car into Lee Myles for a noise coming from the front end. I spoke to a man by the name of Bill. He informed that he will take it for a test drive to see where the noise was coming from. He said that he will give me a call after the test drive. I rcvd a call from him on Mon, he stated that they need to drop the transmission to see what was wrong. He never told me about the prob I brought it there for in the 1st place nor did he tell me that my transmission was driving funny. He advised that it will cost 395 to do so. I advised that it was ok because he is the expert not me.

On Tues I received a call from a man advising me that my transmission needs to be rebuilt, never telling me the reason why & it will cost me 2700. I advised him that was too much for me. After speaking with him for almost an hour he said that he would take 250 off by putting a used "Converter". I then asked if he can just put a new converter in but still take 250 off, he agreed. He said if I pay cash he would not charge me sales tax, I agreed. He advised that the shop was closing. On Weds I called and spoke with Bill to advised him to put all of my parts that where taken out of my vehicle to the side so that I can inspect them. He told me they dont do that & they were already in the garbage & he is not telling his worker to search for them. He said he can put whatever was left on the side, it did not make sense to me, they just started working on my car.

On Friday I received a phone call from a man, advising me that my vehicle was ready to be picked up and that he had taken it on a test drive and "he heard a noise" in the front end. I asked him for a print out of all the new parts along with the prices? He said they don’t do that, Bill will have to do that. He told me Bill was not in the shop and he will not be back until the end of the day, so you would have to wait until tomorrow & Bill will have it for you then. On Sat I never received a call so I called them. Bill answered the phone & I asked why didn't you call me? He said I thought the other man told you it was ready. I said,no he told me you were going to call me once the printout was ready. He said it’s ready. I walked into the shop & asked Bill,can I take my car for a drive so I can hear if my car is still making that noise, he said in a scared, angry way, no I’m not having that because if you get into an accident then you can sue. So I said then you drive, he still said no. I asked if I can see the print out of all the parts, he gave me a hand written receipt that did not specify what I asked for. I then asked if I can see the old parts to my vehicle, he brought me to the back and showed me only a few parts, but not all. I had no idea if those parts came from my vehicle.

So I had no other option but to pay him 2446 cash in order to get my car back. As soon as I pulled out the parking lot my car was still making the same noise that I brought it there for. So I called Bill right away and asked him why did you guys tell me that my car was still making the same noise after all the work was done? Why didn't you tell me that my car was making that noise when you did the 1st test drive before any work was done & it was not coming from the transmission. I told him that he knew that noise was not from my transmission & he still charged me for something that did not need to be fixed. I got no answer. Finally after 30 min of aggravation, the only response I got from him was "I am not going to jail for fraud over a few hundred bucks. If you want to bring the car in 1st thing Mon morning, I will fix it for free." I proceeded to go back to the shop with my father. When I asked who drove my car the 1st time everyone in the shop started pointing fingers. The point Im trying to make is that he robbed me for 2446 knowing that my transmission was not the problem.

Ed of New Egypt, NJ March 17, 2006

on 9/02/04 the owner convinced to have our transmission completely rebuilt by them for 1884.15. They said it would last a life time. On good faith we let them rebuild the transmission. Now after only one year the transmission is doing exactly what we brought it to get fixed the first tiem. They will not return calls or e-mails.

Jermel of Highlands, NJ September 19, 2005

I was experiencing problems with my Hyundai Accent in July, 2005. The car had been shifting in and out of overdrive while driving. It would go from 2500 rpms up to 4500 rpms and back, then stay at 4500 until you came to a complete stop. The problem was mostly noticed on the Garden State Parkway in the morning hours. The service center couldn’t find the problem, so on the 14 of July, 2005, I was referred to Lee Myles at 3244 State Hwy. No 35, Hazlet, NJ 07730.

I took my car there to have them look at it. Ryan Shim, Central Manager, called the morning of July 15, 2005 and told me he had to pull the pan to see if he could locate the problem. The cost would be 181.00. He advised me that if he couldn’t find the problem, then he would have to pull the transmission. He called back about 2 hours later and advised that he would have to pull the transmission. The cost would be anywhere from 1200 to 1800 depending on the problem. I needed my car, so I authorized them to fix it. Ryan requested that I make a 500.00 down payment, and gave me a receipt on the back of his business card.

On Monday, July 18, 2005, Ryan Shim called me and stated, “ WE FOUND THE PROBLEM.” “Your car should be ready by Wednesday.”

On July 20, 2005, I went to pick up the car. Ryan Shim wrote up the invoice, and proceeded to explain the problem. He first asked me, “DO YOU KNOW ANYTHING ABOUT CARS.” I responded “No”. He went on to say that when the dealer replaced the transmission in June 2003, the bolts they used to secure the transmission were too long, and they sheared off into the transmission causing it to shift in and out of gear. So they rebuilt and replaced the transmission. Ryan gave me the invoice for the work done. I asked him where was the 500.00 deposit. He took me outside and said “ Remember I told you if you paid cash that I’d reduce the bill so I don’t have to pay the 6% franchise fee to Lee Myles.” He also mentioned that he redid the electrical wiring(which he said was 90) for free. I thanked him.

I took the car, and it seemed to work well. On July 21, 2005, I went on the Parkway to go to work. As soon as I entered the highway, the car did the exact same thing. So I called Ryan very upset, and told him the car wasn’t fixed. He said to bring the car back. The car stopped doing it, so I didn’t bring it in. On the morning of Monday, July 25th, the car started slipping again, and was now leaking transmission fluid. I called Ryan and told him I was bringing the car in on Tues.I had to rent another car, and took the car to Lee Myles on Tuesday, July 26. We test drove the car together with the transmission monitor, and it checked out OK.

Lee Myles kept the car to fix the leak, and run more tests. I went to Lee Myles the morning of Wednesday, July 27th to do a morning test drive since that’s when the problem usually occurred. I went on a test drive with the chief technician who had been on vacation the previous week. On the test drive, he was testing the overdrive ON/OFF button on the shift lever. I asked him if he could take it on the Parkway since that’s where the problem usually occurred. He said he was going to run some tests at the shop. They put the car on the lift, said they were going to work on it, and test drive it again in the morning.

Thursday, July 28th, I received a call from Ryan. He said he test drove the car, and experienced the problem I had continually complained about. He said they needed a day to fix the problem. Friday July 29th, I called and said that I needed the car by noon. Ryan said they just received the part, and would let me know. He called me @ 11:30, and said the car was ready. I went to pick the car up. Ryan asked me if anyone had ever did any work to the shift lever wiring. He said the overdrive wiring was burnt out, and that it needed to be replaced. THE CAR HAS HAD NO PROBLEMS SINCE.

Karon of Bridgeport, CT January 27, 2005

I brought my truck in because of the following reasons: 1-I thought something was wrong with my transmission because when I start the car and I pull off my truck sounds like it's going 70 miles and hr when it is barely moving at 10 miles an hr. 2- my 4wd was not working correctly. Lee myles charged me approximately 3000.00 to correct these problems. Not even a month later I was having the same problems.

Took my car back I would say about 10 times since January 04 and I was told they cleaned this and changed that every time buy I continue to still have the same problem. The second to last time I took the truck back Ron told me I needed a new battery so I bought a new battery same problems kept happening. Took the truck back again on Jan 24th 2005 and the story that was told to my husband was that they couldn't find anything wrong because they could not experience the problems I was having. I called on 1/26/05 and spoke with Ron this time the story was he could find anything. I told him to take my car on the highway maybe he could see for himself what the truck was doing. He said he wouldn't. He then proceeded to tell me that it was an electrical problem. I then said to him that obviously he doesn't really know what the problem is since he has given me so many different reasons and excuses what was wrong with my truck but yet you told me you fixed the problem.

He said I need to take it to the dealer...I said I cannot take it to the dealer because my truck is no longer under warranty and I would have to pay again for what I already paid you for and is still under warranty with you. He then said to me well I am not going to fix it for free. Which leads me to believe all this time he was trying to mislead and decieve me as long as he could so my warranty would run out by the time I figured out what he was trying to do. I really feel that I was totally ripped off and robbed of 3000.00 and Ron the owner of Lee Myles refuse to do anything about my car.

Mary of Irvington, NJ August 5, 2002

Suppose to have repair the transmission on 12/31 ,took vehicle back in 2/02 repairs wasn't complete,back to them on 4/02 claim new tranmission was installed,vehicle went back 7/02,kept car for 10 days for repairs,received back on 7/11/02 and returned to them on 7/15/02,kept for 3 days returned and still wasn't working properly. Took car to Ford dealer,got some results as to where Lee Myles couldn't fix the problem but charged me anyway and therefore cause me to rent a car each time that my car was in their shop.

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