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Herschel of Port Orchard, WA June 23, 2009

In 2004, I purchased a new Lexus automobile, and in the process I was talked into adding an extended warranty to my purcgase I was told that this warranty was completely refundable if it wasn't used. I was also told that it could be transferred to a new owner if I chase to do so. Susequently I (in 2009) my Lexus was completely totaled and rendered not fixable. I went to Lexus and was told that the refund was not allowable as I wouldn't be able to show ownership at the end of the warranty period. The best that they could was to prorate the cost of the warranty down to 336.94. Through no fault of my own the car is no longer mine and is not fixable.

Julio of CUTLER BAY, FL June 25, 2009

Back on November 1994 I bought a 2000 Lexus RX300 with 73K miles. I have had regular oil changes and I keep all the service copies and the credit card transactions copies on all those services. 3 weeks ago and 156K last oil and filter service was done , when driving out of the service place 3 blocks away the oil presure red indicator light come on, I drove back and the mechanic after checking told me inside the oil pan is a kind of filter that was dirty and that could affect the oil pressure, that he cleaned it and had to change the oil again. Next day driving on the Florida Turnpike on my way to work when the engine start clucking, engine and presure oil lights come on and before I get to the expressway emergency lane the engine completely stops. Next day the mechanic told me the engine had to be replaced. I called the Lexus dealer manager and he told the warranty on those engines expired November 2008. I keep the damaged Engine and all the receipts for now.

david of newtown square, PA June 17, 2009

need brakes on a lexus 350 with 25k miles on it. service manager said that toyota changed composition of brake pads, wearing our sooner. happening to a lot of customers. said wouldnt be covered under warranty, says wear and tear. i've had a corrolla, 2 matix, 1 camry, a rav4, and a highlander, and never had parts wear out like this. went in for an oil/filter change, came out at 145. they rotate tires, etc. had enough of lexus. they ask you to bring the car in for inspection at 2k miles, charged 450 to inspect it.

Michael of Plano, TX June 14, 2009

I brought a 2006 Lexus ES330. The lexus is still under warranty and they wouldn't fix it. the problem is the shift knob, and lexus dealer put the RX330 shift knob to ES 330, because it was never documented the warranty wouldn't cover. I always service my lexus at the lexus dealership, and someone change it and now they said they are not resposible.

Lisa of Milford, CT June 9, 2009

After my transmission failed on my 2001 lexus rx 300 I decided to look up any documented issues and found that there are plenty people out there who have spent some ridiculous money to fix a vehicle too early in its life.

Elizabeth of Lloyd Harbor, NY June 5, 2009

We purchased a Lexus ES350 in February 2009 with all upgrades, including voice activation and navigation systems. The former never worked, the latter worked inconsistently from the onset. The voice activation system fails to recognize my voice or returns random strings of numbers. Because it is unusable, I now must wait until my car is stopped or pulled over to input numbers manually or use my handheld. Of course, we continue to pay for these items every month even though we don't have use of them.

I brought the car into the dealership 3 times and on one occasion they had a field tech evaluate it. The technician there still could not get it to work and admitted to me and my husband on each occasion that Lexus' tech systems were problematic and there was nothing they could do.

Lexus has only one 800 customer service number to call. We were assigned a case manager who finally told us today that Lexus deemed our car "fine" and that they were closing the case. The said we should "do what we have to do." I am doing it by writing to you. What recourse do I have for this? We paid 2800 dollars extra for systems that do not work. However, we purchased the car specifically because I wanted and needed these systems and were told by the dealer that Lexus "made the best."

Pete of Lake Tapps, WA May 19, 2009

I've dealt with the dealer on this issue to no avail. I've tried to find an email address for Lexus Corporation to get their response but can't find one. Can you tell me who to contact with an email or phone? Today I seem to learning some new ways by Toyota/Lexus. Last Saturday my wife took her 2007 RX350 in for an oil change at Doxon Toyota. Wherein, she was told that they wouldn't rotate her tires because of tire wear due to an alignment problem. She came home and today (5-18-09) we took it down to our Lexus dealer in Fife. John (Service rep) told us that had we brought it to them for an 85.00 oil change as opposed to 43.00 at Doxon they would have told us of the problem. It still would have cost me the 120.00 for the alignment. The car has 20,000 miles on it and now I have to buy new tires which is going to cost me somewhere in the neighborhood of 800-1,000.00.

When I suggested that the alignment problem might have been due to the new transaxle they had to put in when the car was brand new and they might possibly have forgotten to align it when that was done he responded with no and the problem was due to our roads as the cause. In the last 30+ years I've never had to get realignment on any of my cars. I've never had this problem. He stated that the car should be realigned every year. If that is the case why isn't it listed as a scheduled service item?

As I was calling around today to price tires for the vehicle even the tire manufacturers are now recommending realignments twice a year and they are saying that the low profile tires do not track right on the road thus they wear out quicker. Excuse me; what kind of gooble de goop is the auto industry cooking up now. I realize economic times are tough and we all have to watch our pennies but we bought the RX350 mostly because Toyota has a good name. Well, guess what! I bought another of [their] vehicles less than two months ago (Toyota Tacoma) and the transmission on that is not working correctly. After a week of driving it I called the service department of Titus Will Toyota to inquire about it. He said that was normal.

Well, I've been driving it for over a month now paying close attention to when it does it. If that is normal I'm becoming very disenfranchised with Toyota products. The good name and high cost of [Toyota] vehicles is starting to tell me that the stories I've been hearing and the advertising I've seen is false. Now, what is Toyota/Lexus going to do about this? I'm soon (in the next couple of days) going to be out approximately 1200.00 for alignment and tires for the Lexus and who knows what I'm going to here when I bring it in (soon) on the Tacoma.

Gary of Manasquan, NJ May 16, 2009

I bought a lexus with GPS and the GPS will not fuction while the car is moving. The passenger can't even set the GPS whjile the car is moving. Very expensive item to get.

Armando of Miami, FL May 2, 2009

i had an accident today 05/01/2009 where the whole front part of my Lexus RX 350 is destroyed BUT the driver's airbag did not deploy...Nothing serious happened to me but I think this is a big problem, i could be dead. I have pictures

Kathryn of West Chester, PA April 30, 2009

My car was impacted by sludge; when I initially learned of the class settlement action I called Lexus who advised my car was built in 10/2000. i proceeded to take my car for inspection; diagnosis was sludge; after our days Lexus called to say my car had a build date of 10/2002 and as such was not eligible for repair under their class action settlement. Two different people at Lexus Corporate advised (prior to service) build date of 2000 and that car was subject to engine sludge. Lexus has routintely told myself and 1000's of others impacted by this manufacturing defect that they are not responsible for repair regardless of proof of maintenance.

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