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Toyota Sludge • Toyota Agrees to Oil-Sludge Settlement • Toyota Coughs Up • Toyota Sludge Complaints • Lexus Complaints

Michele of Wayne, PA March 20, 2009

Michele of Wayne PA (03/20/09)
Require new transmission on my 2004 Lexus RX 330 with 97K miles on it. This car has been highway driven, serviced, never taken off- road or towed anything - Car dealer wanted to sell me a new LEXUS - Not happy at all - waiting to hear back from Lexus Hdqtrs for resolutions

Broke down on NJ tp - 200 dollar tow bill - 4,700 new transmission - LEXUS - not worth the money I spent for this car!

Weston of Las Vegas, NV March 19, 2009

Weston of Las Vegas NV (03/19/09)
we purchased a Lexus RX350 in March 07. We have 60,000 miles on the car. The car has a vast amount of white smoke coming out of the exhaust. We were told our Power Train Warranty was in effect. Lexus refused to cover this war. & gave us a written est. 3300 to INSPECT. said unproper mtnc. said only car showed no oil. oil change done 12/27 and we have been driving a rental car for 1 month prior and not driving this car.We feel our complaints are very similar to the complaints in the CLASS ACTION LAWSUIT FILED IN LOUISIANA. Treated very disrespectfully.

We rented a car for 5 weeks. at over 1500. Physically made me ill when Lexus did not even try to work with us. Once they found out we had taken the car in Dec. 08 for oil change to Jiffy Lube they were very disrespcetful. I have emails to corp and locally.

David of Naples, NY March 19, 2009

David of Naples NY (03/19/09)
We purchased a Lexus 2000 RX300 with 70,000 miles on it, under 8 years old. It acted funny after a few months, losing gas efficiency and burning smoke out the tailpipe. -and we were informed of 'Sludge' and a 'gel prone engine' by the Canandaigua NY Toyota dealership where we had a fuel sensor replaced for a CE light, and told to contact Lexus, since there was a 'class action settlement' of the problem. I called the Henrietta, NY Lexus dealership and was given 20 questions by the service phone clerk, who was obviously very aware of this problem and class action.

Result? He refused to cover any of it despite it being under 8 years old and well under 100,000 miles. I was told: 'You never used Lexus dealerships for your oil changes' (I live over an hour away), and: 'You bought the car from a used car dealer not a 'Lexus' dealer.' They did offer an expensive 'treatment' for the sludge, but refused to honor the class action settlement. I'm very disappointed, and will never buy a Lexus again (even though my wife loves the ride).  Lexus is so greedy & dishonorable (at least our dealership), I'll even shy away from Toyotas, now. 'Built to Break' & 'no guarantee' should be their motto.

Catastrophic engine failure. (and resulting bank account crisis)

Abdullah of Muscat, OTHER March 18, 2009

Abdullah of Muscat OTHER (03/18/09)
In the beginning, I want to express my feeling which I was proud by having Lexus and now I disappointed and recommended any one to not own Lexus GS300. The problem: While I was coming in long trip, my car LUXUS GS300 stopped in the middle of the way. I shifted it to Sur branch and maintained their. I paid the cost and after 2 days it repeated 3 times and I was paying in each visit by convincing me that they replaced parts. I returned it back and they said the auto gear is defected and they asked me to transport it to MCT HO. I refused since the car was not in a working condition.

After long argue and after 1 week, they transferred to MCT. In MCT, they took more than a week and I paid 600 OMR after they stated that its warranted and the car become in excellent condition. Then, the problem came again and I brought it back to MCT. (300 KM far from sur). They repaired and confirmed to me that its ik now. When I went back to Sur, the problem came a gain. Then, I returned back to MCT a gain. Still I am suffering.

the car is jurking while start driving and accelerating. now, oil get dropped.

Douglas of La Jolla, CA March 1, 2009

Douglas of La Jolla CA (03/01/09)
With the release of 2007 models and the 6.1 Navigation software package, Lexus removed the existing 'override' that had been present in their cars since at least 2000. On older Lexus cars a useful series of on screen inputs had allowed the use of the Navigation and Bluetooth Phone systems while the car is in motion. In 2007 - 2009 Lexus vehicles there is no override and the voice recognition is inadequate. You must stop on the side of the highway or take an exit and park the vehicle in order to input a new destination or to search for food, gas, or even a bathroom.

In some cases, prospective buyers were misinformed that the override was still present. 50% of the over 1,000 owners who have registered at lexusoverride would not have bought a Lexus if they had known this limitation was in effect. Lexus has been notified of fraudulent selling practices, customer dissatisfaction with the product and refuses to acknowledge a problem or offer a solution.

For owners, a significantly limited utilization of the vehicle, in many cases the owner would not have purchased the vehicle if they had been informed.

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