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Toyota Sludge • Toyota Agrees to Oil-Sludge Settlement • Toyota Coughs Up • Toyota Sludge Complaints • Lexus Complaints

J of Lake Worth, FL January 24, 2009

J of Lake Worth FL (01/24/09)
Engin on es350 has developed tapping sound when cold (70 degrees Farenheight in Florida) Started making this noise at 20000 miles. Prior to that it was perfectly quiet. Dealer called in Lexus factory Tech and tech stated in his report that this is an exceptable noise in this car. Did I buy a 40000 dollar Lexus or did I buy a lawnmower? It looks like a Lexus, i think.

Even writing to their M. Templin at the factory main office in california has turned me down and I can only say my next step is to arbitration and they don't even care. Are they so impressed with their success that they are preparred to throw it away? I sure think so as I will now spend a lot of time telling a lot of people how poorly they reacted to an issue that is unpleasant to drive with, uncalled for in luxury car and I guess I can't get mad, just even. Lexus, I may hang a new name on this car and call it what it really is.

Financial damage will occur to me as I will now unloads this car to a used car lot. Financial damage will ocur at Lexus as they saell fewer cars as more and more of their arrogant attitude is exposed.

Steve of Midlothian, VA January 21, 2009

Steve of Midlothian VA (01/21/09)
I was a victim of oil sludge. After taking it to Richmond Lexus, I was informed that I had oil sludge. They told me I would have to pay half, which ended up costing me 5,916. Now I find that a class action suit has been filed. What can I do to recover the amount they made me pay?

Dhsieh of My City, CA January 15, 2009

Dhsieh of My City CA (01/15/09)
I owned a '99 Lexus RX300 AWD since new and have put in 87k miles so far. My experience with Lexus can only be summed up in one word DISGUSTING. This car has so many nagging problems Lexus can't fix. At the end, the Lexus district manager assigned to my complaint offered me a free 30K miles service and asking me not to bother them again. Believe or not, the local Lexus dealers charges an outrageous 1,200 for a 2-days major service that can be easily done in 1-day.

The problems that are still plaguing this car include: (1) Intermittent problem with remote keyless entry that doesnt always work even though Lexus claimed that new replacement ECU panel chip has been installed (2) Shifting floating break caliper that generates annoying metal clunking sound after engaging to forward gear from reverse with brake engaged. After some research, I found out that this was a known problem Lexus was fully aware of in its early model years. (3) The automatic transmission always delays in shifting to higher gears when starting cold. Youll have to drive at least several minutes before the transmission will shift correctly.

Lexus, like other so-called luxurious brands (I owned Mercedes, BMW, Porsche) are all alike when it comes down to owner complaints that they cant fix. They simply stall, cheat, and bribe you into not escalating the problems so that they can maintain the brand reputation. This is not to mention that the dealers are always so snob and arrogant and treating their customers like a bunch of retards that know nothing about their SUPERIOUS products. For me, owning the Lexus RX-300 was such a ridiculous experience I treated it no different than a cheap Toyota. In fact, I have never taken my Lexus back to dealer for any service. Instead, I took it to a local shop that specializes in Japanese made. That probably saved my loads of money considering the fact that almost all service parts are replaceable with Toyota.

From the get-go, I know that my 1999 RX transmission was a piece of junk. As a result, I diligently replaced its tranny fluids every 15k miles. It took only around 5 bucks per bottle (Type IV) from local Toyota parts dept. With 4 bottles, I did it myself and probably extend my RXs life up to this point without a major transmission problem. This is even after the fact RX user manual never asks you to replace it. Isnt that ridiculous? I did the same for the engine oil change with every 3000 miles. It also probably averted the well-known & documented engine gelling problems that have been reported by many early model-year owners.

In short, all I can say is that NEVER trust any of the luxurious car manufacturers no matter how much and glorious they want you to think they are. In the end, theyll use any imaginable tactic to deceive you into accepting their product flaw as is unless there are too many of them reporting and made public by the federal transportation safety agency (mostly limited to safety concern).

Denise of Southport, CT December 31, 2008

Denise of Southport CT (12/31/08)
I have a Lexus RX350. For the past month it has been giving off a terrible odor like tar or something burning. I was getting tingling sensations in my legs, headaches, sore throat, nausea and very spacey. They took the car in and said it was the gas I was buying and several other people had the same complaint. They also told me I needed new brake pads. The car is a little over a year old. I got it back yesterday, and today, my daughter and I went shopping and we BOTH got so sick, I could barely make it home and was driving feeling like I didn't know where I was going! I know it's the car, and when we got in the house, we both had shaky legs and a tingling sensation going down our legs. We did not eat anything prior to getting into the car.

I am fit to be tied, as a month ago the car sounded like it was about to explode....like the engine was seizing. I got a few lights on and was on a major turnpike between cars and trucks making it impossible to p ull over and look at the book. I had my hazard lights on so cars could pass me, and then I moved to the right lane and went very slowly. I called the lexus service dept, and the guy told me he didn't know what the lights meant, and I asked him to look them up in the book! He didn't even bother to try and just told me to call him again if the noise didn't stop! It was incomprehensible and unconscienable. I asked him to give me the number to a lexus service dept in the town i was going to which was an exit away, and he told me he couldn't do this because it was a separate franchise and i should just call information.

I was livid. I got off the exit, pulled into a gas station frightened to death, and turned off the car. I waited about 15 minutes, and then started teh car up and all the noise stopped. This was so dangerous as I was driving on a turnpike and out of the blue this noise started and the car felt like it was going to break down any second - I thought perhaps a tire blew. The car, to me, is completely unstable, and I know there is an air problem. Im petrified it is leaking a terrible chemical or carbon monoxide and I am going to have this car brought in tomorrow to service. I won't drive it again until they fix it. My health is deteriorating driving this car, and if they don't do everything in their power to fix it, I will file a lawsuit.

Susan of Hampton Cove, AL December 27, 2008

Susan of Hampton Cove AL (12/27/08)
I own a 2003 Lexus LS430. It has an automatic trunk closure mechanism which will close without notice if opened midway. In order for it to stay open, it must be uplifted to its extreme.

During heavy rainfall last week, I attempted to load trunk with parcels. I did NOT get it open to its extreme; and as a result, it automatically came down hitting my arm. Note I was wearing a jacket. I have an approximate 4 inch bruise on my arm from this mishap. I consider this car feature a SAFETY HAZARD. It could have been my head or that of another person loading the trunk. Photo(s) of my arm are available. This is my second transmission. I don't want an attorney. I do want Lexus to be alerted but I don't know how to notify their headquarters.

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