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Christine of Denver CO (10/31/08)
We have a 2002 RX300. replaced transmission @ 100,000 miles. Now we are spending 10,000 to replace engine @ 127,000 miles. Lexus has wonderful cars as long as you do not run them past 100,000 miles. Obviously this is not a luxury car that is meant to last.

Ceasar of New Orleans, LA October 16, 2008

Ceasar of New Orleans LA (10/16/08)
The Lexus ES300 has problems with the door mechanisms that raise and lower the windows via of window button.The arms bend and break.I purchased another one from Lexus of New Orleans and go the same poorly made part again.The guy at te installation place showed me what they used to be made of.This part cost me 150.00 AND STILL IT BENT AND IS MALFUNCTIONING.This is shamweful of a 30,000.00 vehicle

The cost of this repair was 150.00 plus And the other door is beginning to do the same thing.

Diane of Melvindale, MI October 8, 2008

Diane of Melvindale MI (10/08/08)
Involved in Roll-Over accident as a result of unwarrented, sudden acceleration due to floor matt defect (caught in brake line). Traveling on M-59, Pontiac, Michigan, September, 2006. Unable to stop Lexus ES350, 2007. Accelerated in excess of 85 MPH. Was forced to crash vehicle on hwy. medium in order to avoid causing serious accidents, injuries/deaths.

I experienced injuries from which I still suffer both physically and emotionally. My crash and details of defect findings can be viewed on the NHTSA website under defects

Head injury, herniated disk and associated symptoms, constant pain in right hip, pelvis, tail bone, right shoulder, extreem tension in right shoulder, right jaw and right side of neck, depression, and insomnia. Feeling of fear and extreem anxiety while traveling on hwys.

Shannon of Columbus, OH September 29, 2008

Shannon of Columbus OH (09/29/08)
I purchased a 1999 Lexus RX300 from a private owner at 67,000 miles in 2004 and received all the maintenance records with the car. At 99,578 miles, the engine blew while my daughter was in Wisconsin. I have complete records on maintenance and have had three oil changes since 91,00. The car was pulled into a Midas shop as that's where the engine blew.

The Midas report says there was less than one quart of oil in the engine and the motor was frozen but the oil filter was in place and the drain plug was tight. When they turned over the engine manually, metal parts fell into the drain pan, including rod bearing cap bolts and metal pieces from the bearing cap. Otherwise, there was no unusual oil leaks.

Lexus offered 50% off on warrantable parts toward the short engine block repair. However, the total tab is still 8,000.00 and has a potential to be even more costly.

Mabel of Gainesville, FL September 26, 2008

Mabel of Gainesville FL (09/26/08)
On 9/19/08 I experienced major problems with my 2008 RX350 Lexus as the vehicle made abnormal loud grinding sounds in which power to the car (acceleration) and the brakes went out. Fortunately I was in a place I could pull off onto a turn land and stop the car with the emergency brake. I immediately called Lexus 24-hour Roadside Assistance. They dispatched a local towing company through AAA to tow my auto to the closest dealership in Orange Park, FL. (I am approx 1 1/2 hrs away). I watched the car being loaded onto the flat-bed tow truck. That afternoon, the dealership called to say the car had arrived and they would determine why the car failed. The Ass't Service Mgr asked if I also wanted the front bumper repaired while it was there. Before the car was towed, there was no damage to the front bumper!

After reporting the auto damage to the Lexus 24-hr Roadside Assistance folks, they contacted AAA for resolution. The damage was possibily just the clear film that was placed on the car to proper against paint chips and Love Bug damage. Ultimately, because fault could not be determined between AAA's towing company and the dealership, AAA agreed to replace the plastic film(called Road Block) at their expense - cost of 150. Yesterday the dealership had the Road Block film removed and determined that the bumper is actually scratched and has a small crease in it. I want the bumper fixed and am now trying to get Lexus or AAA to repair.

My delimma -- the car bumper was perfectly fine when it left Gainesville. It now has damage and I want it repaired at no expense to me. Meanwhile, I am renting a car as I was too far from the dealership to get a loaner. I am told I can submit the receipt to Lexus Roadside for reimbursement. I have been conservative with the rental - renting a small Pontiac Vibe, rather than a Lexus.

The original problem, which ended up being a CV axle pin, was fixed on Monday afternoon under warranty. I feel as if I am the one stuck in the middle without my automobile. This issue is between Lexus and AAA -- at my expense and inconvenience thus far. I simply want my auto back, with no bumper damage. Car rental from 9/19/08 'til the issue is resolved.

Cecilia of Dumont, NJ September 21, 2008

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