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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Joel of Nashua, NH November 18, 2009 My initial GPS broke...I sent it in for repair to Magellan. They asked for a credit card number as a deposit in case I did not send in the broken one. I sent it UPS with a receipt. The UPS site said it arrived & was signed for. 3 months later I see a charge of 152 on my credit card. MAgellan refused to remove the fee after 3 phone calls. This is credit card fraud Shannon of Wappingers Falls , NY August 9, 2009 I had purchased the Magellan maestro 4250 about a year ago. I used the unit maybe 10 times, and made sure to keep it from extreme temp. I attempted to use it recently,and the screen froze up. After calling cutomer service, which by the way is located in India somewhere, they explained to me they cannot repair the unit, and that if I wanted a new one I could send my unit, which was approx. 400.00, send it to them and receive, a different "refurbished" unit At a cost.It seems absurd to me that the only thing the company can offer me is a refurbished version, that may not even be my model. According to the blogs I have read this seems to be a problem that many consumers have come across leaving them with a broken unit and no other recourse to fix it. It amazes me that this is a well known glitch to the company and they refuse to fix it. It seems to be a fixed operation in which the company benefits. Not a happy consumer. Carol of Marina del Rey, CA August 5, 2009 I ordered a map update from their site. I used the drop down menus which showed me which update to get for my unit. My unit is registered with them as well, so they know which unit I have. They sent me an update on an sd card that is incompatible with my unit. They refuse to give me a refund of any kind. There is not update available for my unit, even though their site says that there is. Tovia of Brooklyn, NY June 30, 2009 I recently bought a Refurbished Magellan GPS at buy.com when I powered it on it just started selecting menu's even though I didn't touch the screen, The unit comes with a 90 day warranty from Magellan so I contacted them and they repaired it, When I received it back from Magellan I noticed the power button wasn't working properly so I contacted Magellan again and again I returned it to them which they rec'd on 6/8 I did hear from them until Fri. 6/12 (after work hours) at which time I got an email saying my order was canceled with no explanation. On Mon. I called them up and asked what happened you rec'd in on Mon and then Fri you cancel with no explanation I spoke to Ryan who said that they needed to change the RA# because it was put in incorrectly. On 6/18 I rec'd the unit via Fedex upon power on the unit the Display is shattered, I spoke to Jonas who wouldn't help unless I email a picture which I did. Jonas called back later saying they will send me a new unit. On 6/23 I rec'd the new unit which is packaged in a refurbished box just like the one I bought, When I powered it on I noticed it took a long time to power on then I noticed there is a slight delay when touching the display and its response I also noticed that the unit still had the previous owner's information stored. On 6/24 I spoke to David who said there is nothing that can be done except upgrade the firmware I said what about the screen not responding to touch and the fact there is another users info he said the firmware should take care of that, I told him I was told I will receive a new unit and this clearly not what I got he basically said there is nothing that can be done Eric of Prince Rupert, BC April 13, 2009 Eric of Prince Rupert BC (04/13/09) Marvin of Newark, CA March 26, 2008 Marvin of Newark CA (03/26/08) Ashley of Huntington Beach, CA January 29, 2008 Don't be fooled by the phone #'s listed on the contact us portion of their website. NONE of the phone #'s listed on Magellan's website lead you to ANYONE that can speak English- they have outsourced their customer service to India and the Philippines where each rep has been given an American name so as not to upset you even more when you realize they can't do anything for you and you can't understand a word they're saying. Do a little searching b4 purchasing a Magellan- I, unfortunately, didn't and read about the horror stories after I encountered an issue. I purchased my unit in June and it started freezing up within the first couple of weeks. I got a Repair # and shipped it UPS to their Repair Center supposedly in Ft. Worth, TX in September. I called 12 times from October - November and was on the phone for at least half an hour each time (usually an hour). The reps I spoke with could never pull up my account even though I had the Repair # and account # so they blamed it on their systems being down each time. After 3 months and no resolution in sight I started digging around on the internet and found that MANY other people had stories as bad or worse as mine- 1 guy said it had been 7 months and still not a word from the company about his unit. Thankfully a few other unhappy customers posted the email address of some internal employees that were helpful in resolving their issue. Robert Gallegos- rgallegos@magellangps.com is the person I emailed with and he sent me out a brand-new unit within a 2 weeks of receiving my complaint. It didn't hurt that I also filed a complaint with the BBB. My advice- go with a GARMIN! Kenneth of Brentwood, NY January 24, 2008 I own a Magellan roadmate 700 GPS system,I've been calling Magellan for over a year to send me a replacement cradle for the one i have is broken,since it is under warranty.The first time i called they said it would ship in 7 to 10 days,after 10 days i would call them and they would say its ether out of stock or they will ship another one.this has been the case for about a year! Today i called and the person"Max" told me its out of warranty and they could not ship the item,I told him that I've been calling for a year and at the time it was still in warranty! He told me to hold and came back and said he talked to a Manager and said what he would do is; send me a brand new "Magellan 4210" for free because he can see the problems from his computer and the calls I,ve made.He asked me for my address so he can ship the unit to me. After giving my info he asked for a Credit Card number! i asked him why and he said i will not be charged anything on the card he said it was so that after he ships the unit i have to send the old unit back and if i do not after a month they will charge me 499.00 for the price of the new unit! I told him i can't do that because of my trust in the company and all the promises they told me!i asked him how much the Mistro 4210GPS cost and he told me 499.00.I asked him if i will get a Tracking number if i did this and he said No. I asked him for a case number for my complaint and he said he could not give me one cuz his computer is not working!He then said he will call me back tomorrow and hung up!Now i decided to go on the magellan web site to see the price of the "Mistro 4210" The price is 200.00 dollars less then he told me!!! Also when i called i asked him instead of using my credit card how about if i ship my unit to him and once he gets it he could ship me the new"Mistro 4210GPS unit? He said he could not do it! Aready he lied! he told me his computer was not working but earlier he said he can see that i called for over a year from the the log on the computer! Charna of Norwalk, CA January 4, 2008 I sent our Roadmate 700 GPS unit in for repair and they received it on December 3, 2007. I have made repeated calls to find out the status, have sent emails checking on the status, and I have received no response via email and when I call them I am given the excuse that the system is too slow and they cannot verify what the status is. I spoke to a supervisor on Jan 3, 2008 and was told I would have an answer and that he would call me by the end of the day on Jan 4, 2008. He never did. I then called twice and was hung up on then called again a third time and was told of course that the department who could help me was already closed for the day and to call back again on Monday. This has gone on now for three weeks. I either want a new unit or my old one fixed. I don't think this is too much to ask for. Mindy of Baton Rouge, LA December 12, 2007 I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost 300 and they took my credit card information again. I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I can not get anyone on the phone to HELP ME. I have called corporate to get the same message as the over seas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full. I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back. Advertisement
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