Complain about a product or service

Mazda Engine Problems

Mazda •Transmission Failure •Engine Problems •Tire & Wheel Problems •Paint --- • Mazda Plans Recall of Troubled RX-8 •RX-8 Buyback Offer

Dan of Scottsdale AZ (10/15/02):
I am the owner of a 1996 Mazda Millenia purchased in Sept 1996. In May 2002 the engine suffered a catastrophic failure. The car at the time had 34,372 very well-maintained miles by Mazda's own admission after reviewing the service history. Mazda has agreed to pay 50% of the engine replacment at a cost of about $10,300 including labor.

Mazda's position is that it's a goodwill offer. Following additional discssions with Madza, an offer was made for the balance of the engine. When I attempted further negotioations for the rental, towing and engine teardown, the offer was withdrawn angrily. I have owned 4 Mazda cars in the past 20 years and currently own a Miata as well the Millenia in question. I would think that makes me a good customer. It should be noted that the model in question is the FLAGSHIP of the Mazda line-up, retaling at the time at an msrp of over $32,000.

Daisy of Westfield NJ (4/29/02):
One of the spark plugs on my 1999 Mazda 626 ESV6 blew out of car while driving on 4/11/02. I had car towed to Maxon Mazda (where I purchased the car and only place I have my car serviced). Had to call Mazda numerous times to inquire about the status of my vehicle. Was told the repair would cost $2700 because when the spark plug blew out it stripped the engine head. I have not yet been given an explanation as to why the spark plug blew out to begin with.

I was told the spark plugs were supposed to be replaced at 60,000 miles and my car has 63,000 miles. I reported to Maxon Service Dept that the car was running hard/rough well before the warranty expired. Maxon could not find any problems. Instead they recommended that the brakes be replaced. This service was also performed by Maxon.

Bottom line, I believe the problem is a manufacturer/dealership defect. I purchased the car from Maxon, took it to be serviced only by Maxon and have made complaints to Maxon about my car's performance. Maxon refuses to repair the car because it is not their responsibility but yet can not explain how this happened. Mazda claims car was "tampered" with but can not provide proof of any tampering and as previously mentioned only Maxon has touched my vehicle.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Automotive Section