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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Beth of Woodstock, IL August 24, 2009 I brought my 1975 Buick Regal in to have the front exhaust pipe replaced. (I had been in their shop a year earlier and had gotten the muffler replaced.) I had priced the pipe at Napa and I knew it would be at least 190 for parts. I was given the quote for over 800.00. I was in to much shock to ask for a copy of the estimate and none was offered. No one would look me in the face. When he quickly brought out my car,I again asked about the cost,telling him I knew the cost of the pipe. He replied the bolts were expensive. I drove down the street to Farm and Fleet. Same car, same repair 466.00. I can only conclude he either didn't want the job or it was because I'm a woman. My trust in mankind has been severely altered. Jenny of Overland Park, KS August 15, 2009 I took my car in for a scheduled oil change and tire rotation. I left my car at the shop and went across the street to get something to eat. I came back and they said the work had been completed. However, I had marked my two front tires earlier that day to make sure the tire rotation was performed. The two front tires were still on the front of the car and when I confronted them about it, they said it must had been an oversight and pulled the car back into the shop to roatate the tires. I was lied to and taken advantage of. Now I have to double check the oil filter to make sure they didn't lie about the oil change also. And I still had to pay for the services rendered. Dishonest mechanics. Take your car somewhere else. Marcus of Stamford, CT August 1, 2009 We brought our car in to do the break pads. However, after the work was done, we noticed occasionally that the breaks would make noises when coming to slow stop. The original work was done about 2 weeks ago. In the intermittent time we had some body work done to the car, after it was done, i still noticed the noise. I had the body shop that did the work have a look. The mechanic there said that Meineke did not use factory specified breaks, and that they also spray a fluid on the brake pads. The also said that the brakes didn't seem to fit exactly and might be a little loose. Now the noise had started to stop, so i wasn't sure what to do. I set up another appointment with Meinke today, and they looked at the breaks and sprayed some more fluid. Now the noise has returned. Again, this noise only happens when coming to a slow stop. I don't believe anyone should go to Meineke to do brakes, and i won't return. I will do my best to find a solution that works for me, but I don't think it is worth my time to deal with these guys, as they clearly have a set of working procedures that they follow. . Another thing, they offer lifetime pads, but this seems disingenuous as they probably put cheap pads on the cars when they do break jobs. Susan of Burlington, IA July 26, 2009 On 03/05/2008 I decided my 95 Toyota Tercel (105,000 original miles) was due for new rotors & brakes. I had a 10 Meineke coupon for a brake check so that's where I went. On 05/21/2008 I returned to Meineke after losing my brakes going down a hill. After coasting up the next one, I pulled over to find my LEFT brake locked down against the rotor, smoking, and smelling like burned rubber. After it cooled off it seemed fine and I continued down the road. It was a one time incident, but I noted an intermittent squeak and a slight scraping noise, though I couldn't pinpoint where it was coming from. I returned to the shop to be told I needed a 68 brake hose, and a 68 caliper. [Forward to 07/25/2009--I called Meineke to find they'd changed managers twice since June 08, and there was no record of me getting a caliper, even though I told the guy on the phone I was looking at it on the invoice as 'no charge' for the caliper or labor.] I had brakes again, but the slight scraping noise continued. My RIGHT front brake was intermittently grinding, and then releasing. I realized the scraping noise had always been coming from that side. I returned to the shop. [Forward to 07/25/2009 when the guy on the phone reports there is NO record of this visit. Of course not--that day everything was FREE of charge, and I wasn't issued a receipt.] I was told that it is normal on 'older' cars to have bits of rust drop from above, and get stuck between the rotor and brake pad. The car was put on a lift, and silicone lubricant was sprayed between the rotor and pad. I test drove it slowly around the parking lot, came back to report that I could still hear a slight scraping noise, and was told that was all they could do for it--it was something I'd 'just have to deal with'--stuff happens with OLD cars. 07/25/2009-Over to Advanced Auto Parts to talk to one of their ASAE Certified Mechanics where I was told "no one in their right mind would spray lubricant on a brake pad", accompanied by much head shaking in disbelief. *Side note: This is the same reaction I'd gotten from different mechanics over the year as I begged each one to fix my car right. They said they couldn't touch it because of the Meineke warranties. Per Meineke's instructions, I spent a year paying 5 to go through the auto wash with underside spray, attempting to dislodge whatever had gotten stuck between the rotor & pad whenever the scraping noise got too bad. I also continued to plead with mechanics to fix my car. 07/24/2009 in the middle of nowhere, 60 miles from home--no services, motel, no phone; the right brake locked and would not release. There was a deep gouge on the edge of the rotor that was not there when I checked my tire pressure on the 23rd--that day I'd bought 100 worth of tune-up parts, installed them, and had a car that ran like a top.] My tire had turned brown from the dust coming off the rotor. A stranger pried the caliper away from the rotor, and I drove home at 20 mph. Leaving my location at 7pm, I arrived at 2am, stopping 15+ minutes every few miles to let the wheel cool off. 07/25/2009: The phone call to Meineke when I was told "I'm from Regional filling in for the manager for a week. I don't know what you want from me, you drove the car for a year, it's old, and things go bad." I attempted to get him to understand this was a continuation of my original problem, and not a new one. I mentioned the silicone lubricant visit and the conversation turned defensive, "There's no record, you can't prove it, it's your word against theirs. Either bring the car down (25 miles) to be fixed, or wait until Monday and call Corporate." Not wanting to be without a car for an indefinite period of time I went to the shop--25 miles at 20 mph to find I had no warranty, because I'd ruined the rotor. He was willing to 'negotiate' a price for the repairs. An argument ensued, but I was so tired I finally gave up my keys in frustration. Outside, another customer struck up a conversation. I was asked why I was there and I told her the truth. After a time, she went in for her keys and then left. The guy from Regional came out with my keys held at arms length. He told me to take them; he wasn't 'doing me any favors after I badmouthed their establishment to another customer. I replied that I'd only told the truth. I asked what favors he was going to do since I was going to be paying again for something that wasn't done right in the first place. He dropped my keys on the pavement, told me I was strange, and pretended to call the police. CRAIG of NEW YORK, NY July 12, 2009 I took my car to Meineke to get my struts done first they put the struts in and they broke a stud in the top mount so I went and bought a new mount, then my right strut felt bad I went back they change it then they forgot to put back the bump stop so I went and bought a new bump stop, after all of this the struts was no good so I have the change else where and brought back Meineke struts to show them that they was bad as well as the mounts. Jessica of Rock Hill, SC June 6, 2009 I took my car when the check engine light came on to meineke. They said I needed a new oxygen sensor. While waiting for that part to arrive, the car broke down and wouldn't start. They then said it needed a new coil pack and spark plugs, not just the oxygen sensor. I purchased the coil pack and they put it in. Said I was "good to go." Within 2 days it broke down again, same problem. Wouldn't restart. When it stalled, I was in the middle of a highway going 55mph. I have a young toddler that is usually in the car with me, and I feel they put both of our lives in danger. Since I was far away from home, I took it to a new Meineke (on N. Tryon in Charlotte, NC). They had me wait 8 hours for a diagnosis. Couldn't come up with anything. Now they've had it 2 days and still say they don't know the problem, but they think the spark plugs were the wrong kind and have now screwed up the new part, but they're not sure. So far I'm out: 97 in lost wages 230 on a coil pack 10 spark plugs 175 meineke labor charge 85 rental car during first fix 56 rental car during second fix My car still has not been repaired, still has not been properly diagnosed. Sharon of Raleigh, NC May 28, 2009 I took my blazer in to work done on it and found out that the rear differential bearings were bad and needed to be replaced. I was without a vehicle for 2 days while waiting on parts. The work was paid in full and after driving it for a few days I was still ave the same problem so I took it back to Meinek (the same repair shop) and when they took the rear-end apart again they found that they forgot to put the shims in it. Rear-end was put back and told me it was ok to drive until the shims get ordered from a dealer and 2 wks went by and I called when were they going to fix my vehicle and they had not ordered the shims yet. The next day the called and asked me if I would go and pick up the shims and pay for them; therefore I did (I should not have had to pay for them) and I asked when they could get my vehicle in to fix the repair and was told that there were damage to the bearings again so they are going to have to order new bearings again. As of today I still have not goten my vehicle fixed, no money back and I am taking a risk driving my vehicle and the rear-end locks up. I would like some action taken place and would not recommend anyone taking their vehicle there for any repair. Meineke advertises that they stand behind their work but I guess who owns that particular franchis shop. The total cost of the initial bill was over 800 and this was paid in full and my vehicle is still not fixed. hirra of dover, DE May 16, 2009 My car was making a grinding noise so being that I had a lifetime warranty on brakes, thinking that's what it was I took it to Meineke to look into as well as get an oil change. The gentleman told me I needed work on the rotors and gave me a figure of 366 and I told them no and to put the car back together...I don't have money like THAT! I searched around and eventually went to Nissan (last resort--didn't want to pay for expensive parts) but hey helped me find rotors for about half. They showed me the pads and the metal on metal is what wore down my rotors!! I shouldn't even have to come out of pocket so I called Meineke before anything was done...and the same guy is telling me I declined and I explained why. He then said, "Oh, you would have only paid about 266" I went off...why would you give me one figure and then when I tell you this is basically YOUR fault it's another! They even let me leave not having done my brakes!! Which is what I wanted them to do in the first place. I'm so frustrated. I had Nissan just do my brakes too. I don't want someone who doesn't care to explain, overcharge, and not even service my car have my money!! From now on, I'm getting my oil changed at Nissan also. I wish I could walk in there and they pay me for all the work I just had to pay for.. I just doubt Meineke will accept fault on that...but it's definitely their stupid warranted brakes that they told me were fine that wore down my rotors Gary of Hackettstown, NJ May 3, 2009 I had a muffler and pipe installed three years ago at meineke muffler.When the muffler and pipe rusted and broke i went back to get it replaced.The muffler had a lifetime guarantee.I knew i had to pay for the pipe but the muffler was supposed to be free.The catch the mecanic told me i needed a catalytic converter and an extra pipe a lie and i knew it .I went to my regular mecanic and he fixed it said no catalytic converter was needed.So i had to pay him for the muffler.Meineke muffler is a big rip off.If your going to guarantee something dont sell extra parts to break out.Automobile companies and a lot of people who fix cars lie and cheat and have been getting away with it for many many years. Raymond of Dayton, NV January 22, 2009 Advertisement
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