Complain about a product or service

Midas

Midas • Mufflers • Brakes • Other Service • "Lifetime" Warranty • Incidental Damage --- • Midas Responds

Some Midas customers with "lifetime" warranties have learned that their idea of a lifetime isn't what Midas had in mind. We also hear a lot of complaints about botched work, inaccurate estimates and craftsmanship that's not exactly old school.

Jim of Lemay MO (06/30/08)
I went to midas for a brake inspection. 'You need everything', ok do it. $700.00. I left with the repair work done, feeling safe. My brakes made a squeaking, rubbing, grinding noise. I called them. Thats normal for new brakes, they will wear in, no problem. A few days later, leaving for work at 5:00am, tried backing out of the driveway, my Dakota wouldn't budge. It was like I gave it some gas, and stood on the brake pedal at the same. Then a loud clang, and I started to move. After getting going, it was horrendous!, jerking,clanging, grinding, thumping, you name it.

Took my truck back to Midas and told them what was going on. Left it there 2 DAYS before THEY CALLED ME. WE CAN'T FIND ANYTHING WRONG. (They wouldn't provide any paper work that they had done any work of any kind), handed me my keys and thats all. I set the trip odometer when I left it. It still read 0 when I picked it up. They had not touched it. I called them. My wife and I went out to lunch. Leaving the restaurant, I had no brakes at all, and then smoke began pouring out from the right front wheel! OK, lets try a set of calipers, $450.00.

I hung up, called their competitor Mienikie muffler up the street. Took it there. New calipers, $360.00, plus, one of the wheel cylinders MIDAS REPLACED WASN'T WORKING AT ALL! Now the brakes are fine. Midas is the absolute worst buisness of any kind I have ever dealt with, period. You can have a bad muffler, a brake light or headlight out, but brakes are serios business. Go to Midas and kiss your money goodby and drive at your own risk. Everthing I just stated is the absolute truth.

This went on for months. I was afraid to drive it, especially when my small grand children were with me or my wife drove the vehicle.

Leroy of Racine WI (06/07/08)
The air condition in my car was not getting cool as it should. I went to Midas aand was told that it would cost $39.99 for them to find out what the problem was. After about an hour, I was told that there was a leak in the system and it would cost $204.00 to fix it and add refriderant. I had been waiting for two and a half hours when I was told that they would have to order the part needed to fix the problem but that I owe them $44.03 for inspection fee.

When I received the Invoice It stated that I declined to authorize the repair. Also I noticed that the invoice said that all I needed for the repair was a high side valve which cost $1.00 and two cans of refridgerant which cost $34.00. They had made me wait for two and a half hours and just charged me $44.03. I realized that they had just wanted the inspection fee. I was told that they would call me in a few days when the part came in.

I paid $44.03 for nothing. They had no intention of fixing my air conditioning. I realized this when I noticed that the part only cost $1.00 and I was quoted a price of $204.00 for the repair. It did not take two and a half hours for the to find out that they did not have a part.

Orinia of Auckland OTHER (05/28/08)
First visit: Was to have my brakes checked as they had been making a 'squeaking' sound when braking. Car was left with them from 10am-12pm. I was told that I would need new brake pads and that my disc needed to be machined. This was going to cost me approx, $500. I was okay with that and booked the car in 15 April 08 which was a Tuesday.

My family and I went through to Hamilton for the weekend and on our way back the brakes were vibrating when braking and the squeak had come back. I phone Midas and took the car back to them to re-checked. I told them that the 'squeak' had come back and that the brakes vibrated when braking. They informed me that they could not find anything wrong. So I thought okay we will see how things go. The next day I took my car to work and the noise was getting quite bad. When I got to work I was told by one of my work mates to take the car to the machanic he uses which is situated at the back of my work place.

He diagnoised that rattle from front suspension on braking. Found that front brake pad sticking to brake calipers, so he serviced both sides. This cost me $113.62 to get done. When I phoned Midas and told them what had happend. Sean said that I should have given them the opportunity to fix the problem. I told him I did. Then he said I did not explain the problem properly to his leading hand.

I also mentioned to him that my son who was working on a construction site along Alfriston Road, so my car speeding at some rediculious speed and it looked like he was really 'thrashing' the car. He said that he was testing the brakes. I told him that it is only fair that he should refund me the money $113.62 that I had to pay out to the other garage to get my fixed and safe. I told him I was going to complain and he said that this was fine. Then starting quoting me some rubbish about consumer rights or something.

Then to top things off, the car started to make a 'whinning sound' and the brakes were vibrating upon braking even worse. I took the car back to the new machanic and he found that the shudder from the front wheels was from the rotors which were worbed and right front wheel bearing worn. So he had to skim both disc rotors again. This had been put on the invoice from Madis as one of the jobs they did on my car. This repair cost me $408.31. I should have heeded the warnings from people that told me not to take my car to Midas, But I thought I would give them a benefit of a doubt.

Cheryl of Odessa TX (05/20/08)
I called to see what a new A/C compressor would cost. David asked me what my A/C was doing and I explained that it would not stay blowing cold air,but would then start blowing humid hot air. He told me for $19.95 he could hook it up and see what the problem might be.

After doing this,he asked if I had ever had any work done on the A/C. I told him no and that I bought the truck new in 2001. He said it was rare that a compressor would go out with mileage under 60,000. He said he thought it had too much Freon in it. David said he could flush out the system and recharge to see if it would hold. I then asked, if that didn't work, would he be willing to work with me for the recharge and then a new compressor and he said he would.

$131.05 later, I left the business with cold running air and I didn't have to have a new compressor. I was told earlier this morning (at another business), my compressor was running weak and that it needed to be replaced. I got one of those gut feelings I might be being had, so I called around and even went online to see what a new compressor would cost. A friend of mine told me I should call Midas to see what they had to say and I am glad I did.

David is an asset to this company. Besides being friendly, he was most helpful in answering questions. I can only hope the compressor holds out and that the recharge was truly all that was needed. I left Midas a happy customer and would like to say at this writing, I'd return again in the future. Thank you David.

Sridhar of West Springfield MA (05/15/08)
In September 2007, there was some rattling noise with my car (1999 Mazda 626) and i took it to Local Midas service center in west springfield. I was asked to replace the Water pump and timing belt in the vehicle. On May 11th 2008 while driving my car stopped on the way back to my house from shopping. There were fumes coming of the engine and the car didn't start after and needs to be towed to my house.

The Next day i took my car to a mechanic near my house. The mechanic said the water pump broke and caused the engine to overheat and in the process damaged the engine and has become unusable. The water pump broke as it was defective. I filed a case with Midas about the same with (Faxed the below documents) the original invoice provided by Midas in Sep 2007, Estimate to fix the damage, letter explaining mechanics observation of what happened to the car and email from the customer service with the case ID.

Below is the exact words of mechanics observation about the damage to the car Upon Inspection engine suffered major damage due to overheating. Currently no compression in any of the cylinders. Vehicle overheated due to diffective wate pump (Customer recalles that it was installed on 09-11-07 along with Timing belt at Midas in west springfield/Currently closed)

Response from the Midas customer service is that The insurance for the franchise would be appraising the claim and may accept or declain this claim and they would be mailing the contacts of the insurance of the Midas franchise @West springfield(currently closed) If the franchise's insurance declines my claim then can i go against the Midas or the Midas Franchise@ west springfield to get my claim reimbursed.

1. Estimated cost for fixing my Car is $1778.06 2. My car has become useless as the engine of no use any more. hence i am to share a rental car with my friends to commute to office costing me more than $350 per month.

Bill of Rahway NJ (04/27/08)
I took my car in to have my brakes done. I was told I needed new rotors and pads. The total cost of the repairs was approx.$385. Since then, I have had the squealing still. After inspecting the wheels myself, I've come to realize that the rotors were never replaced as they had deep grooves all over them and the new pads were already scratched up badly. The cost of the rotors alone was $180.

Lisa of Eastsound WA (03/09/08)
Brought my car in for a free estimate and when they returned it, the mirror was smashed. They told me prove it, it was like that before. I couldn't believe the guy lied right to my face.

$78, Not the money, but also the lying and thinking they can get away with it.

John of Saratoga Springs NY (03/04/08)
I called Midas and asked if they could fix my parking break, and they said yes. I told them it was frozen. I had it towed there, and I received a call saying the cables were all (3) frozen and needed replacement. They gave me an estimate of $436.00. I told them to go ahead; they said it would be done in the afternoon. At 7pm I got the car: total, $466.84. I e-mailed Midas and said I was not pleased with the price, and they called (mgr) and said it was standard rate for what they did. I told them I didn't think it was working properly, and they made an appt. for 9 am the next day. I arrived, there was no appt., and they said come back in a half hour and they'd get me in. I came back, and they said it will be another 20 mins. I left!

While not important to some, I missed my son's recital because the car wasn't ready as scheduled. I had to go back twice for an appt. that obviously wasn't scheduled like I was told. I feel $244.00 in labor is a bit much for replacing 3 parking brake cables.

Patricia of Liverpool NY (01/16/08)
Brought my '93 Mercury Villager in for replacement warranted muffler (purchased in '98). Was told by tech that I needed a pipe replaced that goes from the manifold to the catalytic converter. Problem is, he was pretty sure that he would damage the air intake line (cost unknown) and the catalytic converter (according to him, it was kinda rusty)--again at a cost unknown. The estimated cost? $508.92! I have a brother-in-law who is a mechanic, and could weld a small piece over the small hole, so I declined the 'additional part' and asked to just replace the forward muffler system--which was covered under the warranty. He refused and got the assistant manager, Leo.

Leo was irritated that I was not 'buying' the repair, and said that if I did not get the pipe replaced, that they only had to honor the warranty by giving me the replacement parts, and I'd have to have them installed elsewhere. I told him that all I wanted was the front muffler system and would be willing to completely pay for that portion out of pocket--no warranty needed. He absolutely refused! They insisted that I take the car elsewhere. I stayed in the bay with my car until they had taken it down off the lift and backed it out and parked it. I removed my paperwork from their clipboard, asked for the Assistant Manager;s name, and he said that all I needed was his first name, Leo. I then asked for the replacement parts, and now he refused that also! By the way, I have ALL the original paperwork.

I still need the muffler components replaced--and have arranged to have the front pipe repaired.

Gregory of Holly Hill FL (12/22/07)
I took my 1988 Ford Mustang LX 2.3L Automatic in to Midas because the transmission needed work. They told me it would be about five days and cost about $800.00 to replace the transmission. No big deal. Well, three weeks later, after daily phone calls to the shop to check the status of my car, I finally get it out of the shop. AT A RIDICULOUS PRICE OF $1500 I had to bring it back the next day because the lower seal was not properly installed. No charge for that. For the first three to four weeks, no problems. All of a sudden: no forward gears whatsoever. Mind you, I was still under their 90-Day Warranty. The vehicle had to be towed back to the shop. They tell me that they are not responsible for the car, that I would have to contact their regional office. I asked for the number and was told they don't have a regional office. So I asked fpr corporate's number, and they replied: We don't have a corporate office. 

I called up a buddy of mine to get the number online from his home computer. I called and the corporate office told me that in order for them to repair/replace the transmission I would have to come up with half of the cost. I tried contacting the BBB but to no luck. They said it would take them too long to get to it.

I was overcharged, my warranty was basically ignored.

Michael of Scarborough OTHER (12/11/07)
Went in to get an Oil Change around 5pm on Sat. Once completed I left the shop & noticed that before 6pm (same day) , my oil light went on. Why would this happen after getting an oil change? Brought my car back on the next business day. (Monday) because the car did not work on the following day. (Sunday). Manager states car doesn't work because of all the oil on the engine. His shop did the oil change which leaked out onto the engine & he blamed it on the previous mechanic stating he did not plug the seal which caused all the oil to leak. This is abviously his shop's fault but states it is not. He states it was another mechanic. If I had an oil leak then why didn't he notice when he changed my oil. If an oil leak was present from b4? Then it would leave oil patches all over my garage & property. And my previous mechanic did the job over a year ago. It doesn't take that long b4 someone notices there's a problem.

Stressed out for many days, missed a day's work, had to contact other mechanics, had to contact lawyers, family friends, find this website, rent a car etc. Such a huge headache.

Alan of Cuyahoga Falls OH (12/10/07)
I had a coupon for brakes to be fixed, so I asked them to check my brakes. They called back saying I needed new struts and strut mounts, undercoating, plus my front brakes fixed. If I did not fix the struts it could cause $5000 damage later. So for $1,837.99, they fixed my supposedly bad parts (I am not a mechanic, so I do not know these things) I got charged $200 each for struts and mounts, $189 for undercoating, $300 for brakes and $786.93 for labor. At four hours repair time that comes to $197 per hour. Being worried about the car, I agreed. Which I regret now.This bill seems excessive even if it did need all that work.

He said I could apply for a Midas card with which to cover the payments, but when I picked up my car I had to pay $1,037.99 up front.

Randall of East Stroudsburg PA (12/10/07)
I took my car in for a repair to the right front strut which was leaking, a wheel alinement and I also knew it would need a set of tires. The tech checked my car and came back with a $1005.61 estimate for repairs, not including the strut which he said was leaking but wasn't bad. (It was under Midas warranty) But when he told me my wheel bearings were bad I knew he was trying to run up the bill as the bearings had been replaced by a local garage just prior to me going to Midas. When I told him the repair cost was too high for the value of the car, the tech offered to buy my car and said he would repair it for a friend with used parts. I want to know what kind of tech would install used bearings or used struts? I now advise anyone considering Midas to get a second opinion. Everyone can make mistakes, but this just seemed like a set up. By the way, getting the car repaired at the local garage cost $330 not $1005.

Joseph of Schenectady NY (12/01/07)
I went into midas to check my front suspension. It was making creaking noises on the front passenger side whenever i hit a bump on the road .My car is a my 1997 Honda Accord SE . The car drives smooth and mechanical problems . I dropped off my car and told them to call me on my cell when they find the problem. 1 hour later they called me and said i had 2 issues going on with the car . First i needed a new upper and lower ball joint on the front passenger side . But Midas said there was a more serious problem, that my water pump was going and that they needed to change that out for $ 700 dollars plus extras which include washers. I initially told them to start doing the work on the water pump problem. 20 minutes went by and call them on my cell and told them to stop the work cause i couldnt not believe that my water pump was dying . The car never overheated or had no indication of high temperature on the water meter on my dashboard . I went back to midas to pick up my car . Midas charged me $70 dollars for labor , saying that they spent 30 minutes taking motor apart and another 30 minutes putting the car back together . I paid the money just to get out of there . I went to a mechanic and he told me nothing was wrong with my water pump and that my suspension noise was due to missing bushings on the left front susupension and charged me 70 dollars for that . As for the coolant system he suggesting i buy a 8 dollar bottle of coolant sealer/condition , which i did . I think Midas in Glenville ,NY are scam artists . Thank you for reading this. Joe

70 dollars for no work done and dodged a heavy bill

Charles of West Islip NY (11/25/07)
On 9.24.07 I brought my 93' Cadillac to have the muffler checked. I was told that I needed one muffler.  I also asked if they could due a NY State Inspection and was told yes.  To begin, I brought my vehicle in at 0815 hrs. I was told that I only needed one muffler. At approx.1:00 p.m. my vehicle was still not ready and there were only two vehicles ahead of me for a muffler and one vehicle for an inspection. I told the agent that I would have to leave as I have another engagement and that he can notify me when the vehicle is ready. I did not hear from them by 3:00 pm, so I called them. I was told that they cannot complete the inspection because the engine light was on. They also told me that they changed the engine oil because it was dirty.  At no time did I authorize them to change the engine oil and they also charged me $49.95 to do a engine performance check. The cost of the muffler was $317.50, I believe that is extremely high. I had previously emailled consumers resources with my complaint and advised them that I want to speak to a represenative, However, I will be out of the country for 21 days and would they please contact me sometime after November 3, 2007. I have not received any call from anyone. I want to know what my rights are regarding this matter.

Josue of Chicago IL (11/08/07)
I visit this Midas location to do a simple tire repair. One of my tires had a small leak. I ask the attendant if he had the time and mechanics to serve me. He said we can take you in. I spent almost two hours waiting for them to fix my flat tire. after an hour pass I ask what was the delay and if there was any way we can speed up the process because no work was been done in my car the attendant (owner) told me that he did not had plugs for the tires and that he had order some already. (Midas specializes on brakes, tires, and much more was out of plugs for a simple tire repair.) after having an argument with the owner as for the time that was taking to fix a tire. He reply was simple if you want you can take the car the way it is and go somewhere else. Of course I was not about to do that because now the tire had a big hole from the t-handle used for the repair. He's attitude tours business was I'm the owner of the place and there is nothing that anyone can do to me(I guess that is the Midas way.) after being there for almost two hours no apology was offered to me and after I told him that this was not the end of this and that I was going to call the district manager he insisted on not charging me the $20 dollars that was costing me to repair the tire.) Worst customer service received in a Midas but I guess that was the Midas touch...

lost of two hours of my life for 15 minute job...

Peter of San Mateo CA (10/21/07)
I had the rear bearings replaced on 04/2006.

I was on a trip to Alaska and my right wheel nearly came off. I was then towed to the city of Whitehorse, Yukon and I was forced to wait 5 nights for the completion of the repair. Expenses: $250 tow; $695 repair work for replacement of entire right side axle.

Dwayne of Spfld MA (10/20/07)
I just purchased an oldsmobile from auction so it's an as-is buy so to speak. It was a little older model a 94 so I thought first thing to do is get a tune up because I believed the car drove a bit sluggish. I took the the car to midas for this service. A tune up as far as I know comes with new spark plugs automatically , the rest is inspect and replace as needed. After inspecting my vehicle the tech informed me that I need new belt tensinor,serpintine belt, and motor mount. I said ok do it and ask him to change the oil aswell.

The total cost of all the worked that was supposed to be performed 485$ I still thought the car was driving sluggish after my midas maintenance package. Maybe about a month later I then took the car for full diagnostic which cost me about 110$. The diagnostic shop informed that the vehicle needs new motor mount,all belts needed replacment,spark plugs corroded,valve guides worn and recieves tune-up codes. Actually he wrote all the codes he recieved.

Lalla of Sugar Land TX (09/24/07)
I took my car in to MIDAS when I heard some noise while car was running on 1/2/07. I paid around $1000. I continued to hear a noise, talked to the guys--said nothing was wrong. I took car back on 2/10/07. This time they said it was a different noise and I paid over $900. Later, my brakes started squeaking. I took my car into Midas on 6/30/07 and spent over $350.00,(replaced shoes and pads with VSD, resurfaced rotor and drum, etc)

My brakes continued to squeak, took car in and was told nothing was wrong. The squeaking continued, so I took the car to another Midas shop since it is under warranty (did not tell them it was under warranty until I got estimate). This shop gives me an estimate for new VSD brake pads and new rotors. They tell me that I have Autozone pads and not VSD pads. They also state that the rotors are now below the minimum specs and need to be replaced.

Jeff of Ithaca NY (09/21/07)
I brought my 1999 Nissan Altima to Midas to change the exhaust because it makes noise. The manager was very nice and, after a checking by a technician, told me that the muffler and the pipes connected with it need to be replaced, also the engine oil needed to be changed. The total cost is $901.23. Because my friend told me Midas is honest, I felt the price was too high but the job may be necessary for my car, so I agreed. Two hours later, the manager called and told me that my car is ready and the price is about $200 less. I was very happy. When I picked up the car, the manager told me every thing necessary has been done and the car is ready for the winter. After I got the invoice I realized that the reason for the less charge was that they had calculated the cost based on Maxima but my car is Altima! The total cost is less but the muffler for my Altima is 75$ more than the one for Maxima! In addition, the noise from the car becomes even worse! I went back the second day and asked the manager the reason for the noise, he said the noise is from the front part of the exhaust system on which nothing has been done! and he told me to replace that part, I need to pay additional 258.58$ !! Is this the type of service Midas is supposed to give? Is the price for the Muffler for Nisson Altima correct (Part number: 230913, price: 269.41$)?

Robert of Katy TX (09/20/07)
I just came back from Midas and ended a 4 and 1/2 day ordeal with them. I took my car in for a muffler, brakes and a state inspection. As far as I can tell the brakes are ok. It is the muffler that I have issues with. On Saturday 9/15/2007 I brought my car to the Midas mentioned above. Daniel gave me an estimate for the work that needed to be done. This was the end of day one. This midas is closed on Sunday so day two did not start until Monday 9/17. At the end of monday I checked on the status of my car and Daniel told me that they had trouble with their lift and it would be another 30 minutes. I had to be someplace so I asked if I could pick it up on Tuesday 9/18 to which Daniel said yes. I came in at 9am a full two hours after they opened and they were just hanging the muffler and Daniel again said it would be a few minutes. The inspection had not been done so I went to work because I did not have the time to wait. On tuesday evening I checked on my car again and it was not done. On wednesday morning 9/19 Orlando an employee at midas said the car was done. I paid the bill and picked up my car. As I drove off I noticed that the car was louder than it was with the bad muffler. I also felt vibritations comming up through the seat and the check engine light was on. I returned the car to Midas and told the technsions the problems I found. The took the car and started to work on it. When the car was finished for the second time the vibrations were gone and the check engin line was off. but the car was still louder thatn it was with the old muffler. I returned the car again and told the technicion of the problem. They kept the car for the rest of the day. On thursday 9/20 at 2pm I got the call from Daniel that the car was done at the cost of an additional $300 dollars. I test drove the car and the noise problem is still there. I finally got tired of this and paid my bill and left. The car is still not done but I cannot keep going on like this.

First I spent close to 1,500 dollars and 4 and 1/2 days trying to get the repair work done and it is still not right. They kept trying to do somethiing but for all of their efforts the car is still not right. I am very frustrated and very tired not to mention the inconvenience that this shop put me through and my family through. I wound up missing work on Wednesday because of this issue and then there are the lame excuses like the trouble that they had with a couple of stripped nuts and their need to use penetrating oil on a couple of bolts because of corrosion. I have lived in the NY NJ area most of my life and I have never once heard a mechanic complain of stripped nuts and corroded bolts. They are professionals and they have the tools to effectivly deal with these issues. To their credit they did pay for a overnight rental car on Tuesday because my wife was not going to be home and I had no transportation. I am not a mechanic but when I look at the new muffler it just does not look right. What can I do?

Terrance of Conyers GA (09/19/07)
My car engine light was coming on they check it. I needed an o2 sensor and a catalytic converter. so i purchase them. Three months later ligth came back on. So i took it back. Was told catalytic converter needed to be replaced again. So they did. Six months later check engine light came on once again. I took it back was told the car has two o2 sensors. The second needed to be replaced.So i bought a new one. One month later light comes back on. I take it back. This time they said it was the catalytic converter again. They replaced it. Nowtwo weeks later light is back on.

This problem is causing me major headaches. I have to keep alternating my schedule to take time out and get this problem fixed. It does not make since to have to keep going bak for the same problem. I have spent near $1,000 dollars to get this problem fixed. But i am still having the same problem for a year now.Soon i will have to get an emissions test for my 2002 Toyota Corolla. But i won't be able to pass if this light keeps coming on. Not to mention i won't be able to get my tag; therefore i can not drive my car. This is a HUGE inconvenience. Please get me some help for this situation

Don of Dove Canyon CA (09/17/07)
I took my car in for new tires on the front. I noticed one of the lug nuts wasnt tightened. Shortly after I took it back for rear tires and mentioned that the lug needed to be tightened. The manager said the hub was bad and its my fault...even though his employee did the damage and didnt say anything about it at the time. I requested it be fixed as they damaged it. Manager said Its your fault because the car is old...happens all the time and refused to repair it.

John of Whittier CA (09/15/07)
I took my car Mitshubishi Mirage year 2001 to Midas at 15130 E.Whittier Blvd., WHITTIER, CA 90603, Monday August 06,2007 to repair leaks of water coming inside my car through dashboard. After one day's inspection, they concluded the leaks were caused by what they called Heate Core. They recommended I buy a new one, which I did, and they installed it at $1003.79. On 08/11/2007 when I went to collect the car,to start the engine, the horn started honking non-stop. They told me to leave the car so they could check. Monday 08/13/2007 at 3pm I took the car. On 08/16/2007, the leaks filled both front seats floor and all carpet was saturated with water. When I took the car to Midas, this time they said I leave the car again without a timeline when I could go and get the car. I declined to leave the car and took to another Mechanical Expert who fixed the problem of Leaks. On 09/08/2007, the horn problem re-started. When I took the car to them, they only cleaned it and disabled the Horn but told me it is my responsibility to either fix the horn or buy an Air Bag at a price of $800 so they can fix for me. I find Midas is taking Advantage of me the second time again as they did with Heater Core. The Heater Core they made me buy, wasn't the cause ot leaks as was verified by the one who fixed the problem. I believe the horn problem is not caused by the Air Bag but something else, only they don't admit their Ignorance.

1)I rented a car for 3 days for$169.37. 2)Apart from Rental Car I used other means for transport for 4 days becaused Midas refused to provide me with Transportation. You can also add Stress and Anxiety.

Kathy of Fullerton CA (09/14/07)
On 9/7/07, I went to midas because my fromt end kept banging everytime I went over a bump. I was told that, my control arm bushings on both front sides were shot @ $79.98 for the parts and $180.00 for labor,also that both rear wheel bearings were shot, @ #13.98 and # 72.00 for labor also that I needed a automatic transavle pkg @74.79 and $90.00labor, also a trans kit @ $79.99 and a trans flush kit @ $39.15 and 16 quts of trans fluid @ $79.60 @ $ 108.00 labor, also strut mounts @ $89.85 and $ 135.00 labor... total $ 322.55 parts and $ 540.00 labor....$ 887.55, I wanted a second opinion. My car has a front main seal leak which they never told me about, and when I had someone else look at my car, the bolts on the trans pan were falling out, I was told they were never tightened up. I find that neglegent on midas's part!!!!!!! The only thing my car required was an $8.99 gasket for the trans pan, and 7 quarts of trans fluid. I am furious, HOW DARE THEM!!!!! Midas should be brought up on charges for this kind of behavior, I will never even think of going there, and will do everything in my power to steer others away from them.

I believe they loosened the bolts on my trans pan so it would leak, and when I did not ok the work, the bolts were left that way........

Christine of Portland OR (08/14/07)
This has to do with customer service. I called for an estimation on the price of new breaks and the length of time it would take to replace them. The man on the phone told me about an hour. That seemed simple. I then asked if there was a waiting room for my child and I to wait during this time. This is when he became very frustrated. He said they do not allow screaming children at Midas and that we could not use the waiting room. (My child is very well behaved by the way) He then stated that Midas charges extra if you bring a child with you. I asked if he was joking. He furociously said no. I replied that we do not know anyone in town to babysit and that I really need to get my breaks fixed. He then very angrily stated again that Midas does not do business with people with children and to take my business else where and then hung up on me. My husband who is deployed heard this and took his time to call long distance to Midas to confirm the lack of service for women with children. The man hung up on him as well. I do not expect to recieve help from anyone during my husbands deployment and am very independent. However, it should not be much to expect while my husband is risking his life that his son and wife can be safe at home with breaks.

Jarrod of Rancho Cordova CA (08/14/07)
We dropped off our car in the morning to midas. They called a few hours later and told us they would install NEW front calipers, brake pads all around and flush the brake system for 675.00 We told midas thats fine but I want the old calipers they agreed. My wife went to pick up the car. When she did they told her there would be a 125.00 charge for the old calipers. I called them and found out they installed remanufatured calipers. I told them this is not what we agreed upon and that they need to install new calipers they then stated to have my wife bring the car back and they would install new calipers. When my wife got there they told her they cannot get new calipers for 2 weeks plus there would be an additional charge for the new ones. She then asked to have the old calipers put back on. They stated they cant do that without charging us extra. So we are now stuck with remanufactured calipers. Also there was no written proposal for the work just a reciept.

Beth of Milton WI (07/18/07)
My brakes were making noise and so I took it into the Janesville, WI Midas shop, thinking that it was just brake pads. My car is only a year old with 41,000 miles. They came back after their break check saying that my rotors are rusted out pretty bad and gave me a $850 estimate. $650 was just for parts alone. I had a bad feeling about this so I took it to a reputable dealer (who I should have just taken it to right away) who changed my pads out for $230 TOTAL and said my rotors looked good as new. I could not believe Midas would lie to my face so boldly but they did! I am a young female, so maybe they have gotten away with scamming other young girls, but luckily I had enough sense to get a second opinion. I am telling everyone I know, DO NOT GO TO MIDAS! They will scam you every way they can.

Patricia of West Covina CA (07/16/07)
As of 6/21/07 around 4:14pm I took my car to Midas Shop to have my brakes repaired. I had took my car to another shop before taken it to midas the other shop told me I only need brake pads. So when I brought my car to midas they telling me something else different. I assumed they were trying to get more money off of me. So mike the guy who I did business seemed like a nice guy so I trusted him. I know most places they rip off woman because they think we don't know much about cars. I went ahead and paid $145.14 for doing the job.

My brakes still squeakes and I took my car back down to the shop more then once and mike tells me to drive it at least 500 miles and it should be ok I have never heard of that before. He drove my car like crazy so he could not hear the squeak. I knew what mike and his boss were both trying to avoid hearing the squeak in my car so they would not have to repair it. They told me I would have to pay $50.00 something to fix the breaks. I told them you people did something to my car to make more money I am not paying extra. They did not fix my brakes I am driving around in a car that squeaks and smokes if I drive fast and break the car smokes. I am tired of dealing with these people they are not going to fix my car or refund me my money.

Jon of Los Angeles CA (06/08/07)
Brought car in for repair-was told that they were 99% sure about problem-they called next day to say they COULD NOT fix the car and even though it was the same as when I had it towed in(stalling) I had to pay $255.00 for the part that I did not need and for labor- plus they put my old working part back in. I had not signed ant authorization for work. He then threatened to keep my car unless i paid the $-so I had to rescue my car from a scam artist at a family owned Midas

I am out the $ for the non-repair--I talked him down to $155.00 cash-would like my $ back and they should be penalized and reprimanded.--Thank You

Sonali of Lewis Center OH (04/11/07)
About 6 weeks ago I took my 1997 Honda Civic EX into Midas because the Check Engine Light? was on and my car had been having a problem picking up after stopping and getting into the correct gear. Midas told me the transmission sensor needed replaced and the transmission fluid needed flushed. I asked Midas to make the necessary repairs and paid almost $500.00. It seemed to be running okay, but later that week the same problem started to occur and soon the check engine light came on again. I took the car back to Midas to get it checked again. After two days and my repeated calling, I was told that they could not find the problem and everything with the transmission sensor was fine. They finally said to take it to the Honda dealer as Midass machines could not locate the issue. I went to Roush Honda and was told that the Transmission sensor? was bad, which was the very part that Midas had told me they had replaced and was running okay. I called Chris Bazell, the manager at Midas, and he told me, very impolitely, that Honda had not done enough testing. He asked me to come back in and he will show the Ohms rating on the transmission sensor. Im not a mechanic, so seeing the Ohms rating would mean nothing to me. As far as I was concerned, I paid $500 to Midas to have my car fixed, and they did not fix the problem, so I have to pay Honda to get it fixed again. I asked them to pay for my repair work at Honda or reimburse me for the work they did and he very rudely said they cannot. I asked if there was anyone else who I could contact, to which he said he was it. Midas neither fixed my car, nor reimbursed the money I spent to get it properly fixed at Honda. I truly had a horrible customer experience and will never go to Midas again nor will recommend Midas to another person.

We spent almost $500, hours and hours of our time calling, dropping off, picking up our car...and still had to go to the Honda dealer to get the same part replaced, and had to pay for it all over again.

Martha of Lewis Center OH (04/03/07)
I took my car in to get a fuse changed for my turn signals, Chris came out to my car and had me turn on all my lights to show what was working. He then told me they couldn't do it at that time, and told me to bring it back the next morning. I dropped it off at 8:00 am and told them I would need to go to work at noon. I recieved a call at 3:30 pm and they told me that I would need two different switches, 1 for my turn signals and 1 for my headlights totaling $675.00 I refused to accept the car until they return it to the state it was in when they recieved it and I will be calling the city prosecutor.

I have had to call off from work for 2 days because I live in a rural area and there is no bus service and I work 35 minutes away from my home so a cab would cost a fortune both ways.

Fredonia of Indianapolis IN (03/02/07)
i went to get an oil change for my vehical on feb 7 2007 mechanic did not replace oil filter mon feb 26 my vehicle stopped on the highway heard clicking sound after oil of 8qtz was purchase called a tow truck and called my mechanic and paid for a diagnosis mechanic advised there are no markings for new filter

resulted in damage to the engine on a cadillac 96 sedan deville northstar repairs can arrange for a used or new engine from 1800-2600 will consult with a pi thank you in advance for submission

Eric N. Charleston SC (02/12/07)
I brought my 96 Ford Taurus Gl in for an oil change and brake pad change 2/7/07. They did a diagnostic and determined I needed $1456.27 worth of repairs! I only authorized 116.01 for the pad change and oil change.

The next day I noticed a leak and the oil light was coming on. I never has this problem before. I contacted the operation manager and brought the car back on 2/12/07. He explained it was only a coincidence that I had this problem.

Apparently a loose or blown gasket.I was offered no compensation. I immediately took the car to a competitor who advised me they saw problems in the workmanship and advised me to take the car back. I requested a call from the owner no response yet.

Estimates to repair the proble $300 plus cost of the part.

Ashley of Santa Monica CA (01/01/07)

I hit a bump and shortly after, my car began making a rattling noise. I took my car to Jiffy Lube and they told me I cracked my muffler. I took it to Midas to get fixed and Dan told me I needed a new catalytic converter ($900.00). I told him I would come pick up my car and he said they already took it apart to work on it. I told him that my car only started making the noise when I hit the bump and that it would make sense that I had a cracked muffler, but it didn’t make sense that I would need a new catalytic converter.

He told me that Jiffy Lube often tells people that they need something when they don’t. I paid for the catalytic converter, but felt very strange about it. A month or two later I met a friend and mentioned the recent work I had done on my car. She was blown away and said that she took her car to Dan at that same Midas and he told her she needed a new catalytic converter too. I would love to have someone look into this.

Kathleen of Macomb MI (05/19/06)
This was the second time I went to Midas for brake service. The first time I purchased the lifetime brakes and had no problem. When it came time to replace my brakes, I went back to Midas. They did the work and Charged me $200 and told me to drive easily for awhile. Which I did, however, from that time on, my brakes have been grinding and grabbing. I returned two weeks later and complained. They found the rotor had formed a groove in it since the installation, and they had to grind it down and replace the bads. They then told me, give it 200 miles for them to settle in. I had never had any brake mechanic tell me to wait 200 miles. I went to another Midas dealer (in Clinton Twp., MI) and got the same run around. I'm sorry I told him about the other dealer, before he looked at the brakes! He also told me to wait another 100-200 miles to let them settle down.

Now, its past the 90 day warranty and the brakes are still grinding and grabbing. I'm wondering what other damage is being done? I've contact the Midas and am waiting for a reponse. I am going to take it to a reputable service center and have them check everything out to make sure the car is safe to drive.

Dawn  of San Bernardino CA (04/20/06)
I have a business with a fleet of vehicles. One of our employees had to get a front brake job and took the truck to Midas Shop. The total bill to replace 2 front rotors on our 2004 f150 was $720.95 which was completely OUTLANDISH. I called the ford dealer and they only charge $100.00 per rotor to replace. This shop should send us a refund check for 50% of the bill. WHAT A RIPOFF.

Kenof Sierra Vista AZ (03/27/06)
I went in to Midas becasue my brakes were squealing. Why Midas? Although they were more expensive, I assumed a Nationally known company with a reputation would be more beneficial in the safety of my family. After a "free" inspection, I was informed I needed new front pads, and my rotors re-worked. I expected this, but the surprise was; my reaer brakes didn't need to be replaced, and the price for the fronts pads was almost $400. I was surprised about the rear brakes, because I knew from my own inspection that they were very worn. Midas only used the parking brake cable measurement method to determine the condition of the rear brakes, which are drum brakes.

After exactly one week, my front brakes were squealing worse than when I brought the vehicle in. I took it back to Midas, and they re-worked the rotore (really, this time) and sent me on my way. I suspect they only used "stop-squeal" on the brakes, because a few days later, they began squealing again. After exactly two more weeks, I took the vehicle back, and was told my front pads would be replaced free of charge, and I would get "a break" on the labor for the back pads which were now squealing as well.  So far...not impressed with Midas.

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