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Gerald of Victorville writes:
We went to Moss Bros. Dodge in January of 1999 with the intention
of looking at vans. We found a used van we liked and proceeded
to purchase it, using another vehicle as a trade-in. The agreement
was that the trade-in vehcile would be paid off.
Approximately two months after the transaction took place, we
received a telephone call from Wells Fargo Bank, who we had
been leasing the vehicle we traded-in through. They wanted to
know why we hadn't made a payment in a month and a half. It
was at this point we realized that the loan had never been paid
off, as was our agreement with the dealership. Several phone
calls later, we were able to resolve the situation, putting
our credit back in good standing.
Now, a year later, we received a letter from the Dodge dealer
in our area, stating that since we didn't have an extended warranty,
they would like the opportunity to sell us a policy. This was
news to us, as we HAD purchased the extended warranty at the
time we purchased our van.
After several phone calls, we were informed that the extended
warranty we purchased was not one through Chrysler Corporation,
but from some other company and that in order to use the extended
warranty, we would have to take the vehicle for service at the
dealership where we purchased it. This would not be convenient
for us, as the dealership is 36 miles from our home and the
policy states that if the purchasing dealer is within 40 miles,
we must have the vehicle serviced there. This was never explained
to us at the time of the purchase, nor were we told this was
not a Chrysler policy.
We were completely misled and made to believe we were purchasing
the Chrysler extended warranty. We contacted the dealership
up here, Victorville Motors, and were told that we were still
within the range to be able to cancel our current policy and
purchase a Chrysler policy. They also told us that we would
be refunded the money that was left on the policy, to put toward
a new policy.
We went directly to Moss Bros. to do just that, and they were
very willing to cancel the policy, BUT informed us that we would
not receive the refund, but that it would go instead to the
finance company. Once we returned home, we made a phone call
to our finance company and they told us that no, that is not
correct, that the money should come directly to them. Once again,
we were misled by the dealership because they did not tell us
that was their policy to not refund us the money.
Our finance company stated that once they receive the refund,
they would cut a new check and send the money directly to us.
This vehicle purchase has been a nightmare from day one.
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