Nissan Motor Acceptance Corp.

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Nissan Cars • Altima • Infiniti • Maxima • Murano • Quest • Sentra --- Trucks • Armada • Frontier • Pathfinder • Titan • Xterra --- Other • Air Bags • Paint • NMAC • Nissan Lease --- News • Nissan Plans Clean Diesel for U.S. • Nissan Goes Country • NJ Sues Nissan

yakovlev of brooklyn, NY March 19, 2010

In September of 2009 I surrendered my car Nissan Sentra 2008 to Kings Nissan located at Coney Island ave Brooklyn, NY 11235 1(718) in exchange for another Nissan car. My car was in perfect shape and nothing was missing. A few months later on Dec 08 2009 I received a bill from Nissan Motor Acceptance co. for the amount of 197.22 and a day later on Dec 9 2009 I received another bill from Vital Recovery Services, Inc. 1(866)312-5580 in the amount of 741.57.

I tried to talk to both parties but no luck. They're talking about some dents that I did not have and missing keys that I surrendered to Kings Nissan and have paper work to prove it. I probably had some minor bumper scratches but it had to be covered by either Kings Nissan or Nissan Motor Acceptance co., because I received a letter from them saying I didn't have to pay anything for excess wear and tear ("We will pay it off no matter how much you owe") if you buy or lease another nissan car which I did.

Now Nissan Motor Acceptance co is trying to tell me that they have nothing to do with Kings Nissan and they're saying that Kings Nissan is not working for them and it is my responsibility to make sure the car is in a good shape. How can I do that if I can neither lease nor surrender any car directly to Nissan Motor Acceptence, but must use some company "they don't work with"? If Kings Nissan failed to deliver the car in a good shape why am I who is being held responsible for it? Now I have two bills. The original one was 197.22 and a say later my case was placed for collection with Vital Recovery and now it is 741.57

Donald of Hartselle, AL March 12, 2010

I recently relocated to Alabama from another state. To received a tag and registration from Alabama I was informed that either I need to provide a clear title or have the holder of the title obtain an Alabama title. I called Nissan Motor Acceptance Corporation on March 2, 2010 to request this to occur and provided them with my new address and a fax number to the motor vehicle office in Decatur, Alabama.

I was informed the fulfillment of this request would take 3 to 6 days to occur. On March 12, 2010 the fax still had not arrived at the motor vehicle office so I called them again inquiring when the fax would be sent. This time the individual indicated that it would take up to 30 days to have the information faxed and I told him that was unacceptable. I asked to the speak to a supervisor and was given the same run around. In this day and age I find it impossible that this request should and will take more than 30 days.

One irony is that I received my March loan statement within the 6 day time frame at my new address. A side issue certainly not intended to be a racial comment, is that two of the 3 individuals I talked to on the phone have a very heavy accent which cause me to constantly asked them to repeat, what they were saying. Nissan Motor Acceptance Corporation staff lied to me originally and because of their poor service I now have a vehicle without the proper tag and registration within the time allow by Alabama law.

THERESA of OCEAN SPRINGS, MS March 10, 2010

I called them in November to see ig I could get an extension for December so I would have extra money for Christmas. They said of course. They said they would send me something to sign. I NEVER RECEIVED IT!!! I forgot about it because I never received any mail from the so I thought it was okay. I get a call from them asking for a payment in January. I am crying and upset because I never received the paper. They got it straightened out and so I was cleared. THEY REPORTED IT 30 DAYS PAST DUE ON MY CREDIT REPORT!!!

When I called them up they said I should have read the second affidavit because they state on it that I will still be reported as 30 days past due!!!! That is absurd!!!! Their mistake and I have to pay for it for the next 7 years!!!! I didn't read the small print because I didn't think they would screw me over!! THEY DID!!! DO NOT USED NMAC!!!! THEY SUCK AND THEY WILL RIP YOU OFF!!!!!

jose of st james, NY March 6, 2010

well nissan recall 2008 010 540,000 vecile for brak and fuel gauge issue. my truck is 2005 with fuel gauge issue they not want to recall my truck why i have the same issue of 2008 truck.

Jennifer of Newark, DE March 3, 2010

I totaled a 2009 Nissan Versa on January 22. Within a few weeks, my insurance company paid NMAC the pay-off for the total loss vehicle. The insurance company has been unable to pay me the balance because Nissan has not released the title. Nissan has had THEIR money for over a month now, but I am still waiting. I've called multiple times, and everyone I speak with passes me around, and no one can tell me where the title is.

Kietsayam of Evans, GA March 2, 2010

Transmission went out. I took it to Nissan and they told me the radiator is faulty and leaked into the transmission. Google the issue and a great deal of people are having the same issues. Nissan will not do anything about this.

Susan of Plano, TX February 23, 2010

I recieved a notice dated February 10, 2010 saying that I needed to pay 491.09 by Feb 20 or it would go to a collection agency. The letter was sent to #522 apartment. Mine is #5227. My lease on that car ended Aug 29, 2009. I got a statement after saying I owed nothing. So I called them and was told that I owed for "property taxes in 2009" I said I had never paid for property taxes on a lease vehicle before so why was I now? I couldnt ever get a clear explanation except for the fact that I was sent TWO affidavits last year and never returned them so becuase I didnt sign them and return them, I owe property taxes on the lease I had.

I asked to speak to a manager many times. Was told one would call me back. No one will call. I have said how can I be responsible for an affidavit when I NEVER got one (or two) in the mail? He said I should have called... how did I even know I NEEDED to call? No manager wll call and I apparently still owe the money and never knew I needed to sign something. I will never lease with them again. HORRIBLE customer service. Esp when they didnt data enter my full apartment correctly into their system. Not my fault.

SEAN of DOVER, NH February 23, 2010

I also see that someone here had problems with MIKE at NMAC collections. I have a 2006 Nissan 350z - My dream car. When i bought the car i was coming out of a bad break up and needed a pick-me-up, and this car did that 100% - I paid 36k at 9.5 % interest through NMAC ( Burried !! ) but at the time i didnt care, i was making good bank. I Had it for 3 years and two jobs. I started to fall behind as the economy buckled and my commissions dwindled atop my salary. My 723.00 a month payment was too much and i was about a month behind for 5 months. I lost my job, collected Unemployment, and decided to move to the East from CA. The whole time i would stay in full contact with NMAC and every week i would make a payments ( 100-450 dollars ). After establishing here in NJ i again contacted NMAC and informed them of my payment process and how i would be getting caught up in a month or two.

On Friday i made 2 payments and talked to a lady who said " your acct is fine and thank you for making your payments, we understand your struggle, just keep us fully informed and you have no worries!" On monday i walked to out an empty lot and my car was reposessed !! FIRE ran through my veins and ill spare you the long story but then after talking to MIKE A at NMAC he also dangled the factor over me and maliciously played with my emotions and well being. I scrambled and borrowed to get my car back from REPO and then i wrote and called and faxed NMAC 18 letters of complaints about there due process and malicious activity ( 0 responses ) i called NMAC in India / Texas and talked to everyone i could to no avail. F - Nissan and there whole staff of unprofesionals. I understand i had a debt to pay and i was and will take care of it. But what they do and did was predatory and malicious. After 1 week MIKE called me back demanding more and if i didnt pay right now that he is sending the REPO unit and for me not to leave town or he will file a criminal case against me. ( This guy must have super bad karma )

Everyone at NMAC will tell me a different story, whether it be im fine and up to date or the car is out for REPO. They make me sick and i wish i could sue them since i am now paranoid and anxiety runs through me at night just thinking that they are such tricksters. My credit sucks now do to the 1st repo, i cant re-fi, i cant trade in, i cant do anything other than sit and scratch together my funds each month to avoid this anguish and stress. Even last week he called me to tell me he had already put my car again out for REPO - 24 days late and that same day i paid my balance. I never want to hear or talk to this guy again. I park my car far away and in the dark just so i feel a lil better when i sleep. I am on time with my payments now but its painful. Mike told me that he "Has it out for me !" and "Couldnt wait for it to go past due again1!" i mean is this even legal ?? I would love to take him NMAC to court and press charges. I have paid 37 months ( X 723.00 ) almost 27 grand and owe about 20 grand still. I would love to see NMAC go belly up and gop back to Japan a never here from them again. I love my 350z but despise NMAC - sorry if that is brutal but you should hear my recorded calls from NMAC collections and how they toy with me.

Sondra of Sykesville, MD February 18, 2010

Paid 600.00 for gas tank to be dropped and fuel sensor replaced because the fuel light was always on empty, the DTE(distance till Empty) indicator stopped working, just flashed ---. The fuel gauge would go from half full to empty in a matter 5 minutes from starting vehicle. The difference between my experiance and the rest I have read.....I had a gumout service performed at Wal-Mart for 40.00......exactly 10 minutes and 7 miles later-the fuel indicator light came on and the DTE stopped working.

4 months later, I have a foul egg smell coming from exhaust...Nissan Dealer recommends Air Induction service because error code shows problem with catalytic convertors, which if they need to be replaced will be 3,980.00 because the manifold would have to be replaced as well. So did anyone else start having the fuel issues after having a gumout service or was mine a time fluke....expensive repair if catalytic convertor needs to be replaced.

Emmanuel of La Mirada, CA February 7, 2010

Its about dealer part only. I went to firestone auto shop to get my pathfinder catalytic converter replace i went ahead and left it there finding out later on that the part that i needed is dealer part only. Which means it can only be bought only with the dealer. The problem is it's 900 dollar and i needed two.I feel that they're overprice, with labor and all it's gonna go up up 2300 that's with labor at firestone. I cant imagine if i went and go to a nissan dealer it would probably cost more. Hope you guys shed some light on this. thank you

Back to the top |