Nissan Motor Acceptance Corp.

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Gerry of Gloucester City, NJ August 8, 2009

Wrote two letters re: Nissan Antima. No response from Consumer Affairs!! Received card for my feedback -- you gotta be kidden -- ever try to respond to anything on your NissanConsumerAffairs pages? I think that you guys are beginning to believe your own advertising, and that's dangerous. The "valued customer" statement is getting a little worn out.

Nicole of Austell, GA August 8, 2009

We purchased a 2003 used Nissan Altima in September 2006. After a month the car started shutting off at the traffic lights. We brought the car to Team Nissan of Lithia Springs dealership they serviced the car and replaced a head gasket, we had to pay for the service, at this point we asked to be put into a car more reliable for the same amount of 15,000, they told no.

The next month or so the car did the same thing shutting of the at the light and was not running well. We again took the car back to the dealership and explained to that this car is giving us serious problems, on of the dealers came outside to our car and said to us"Do ya'll have gap insurance?" We told him yes. He then proceeded to tell that we may need to go ahead and blow up the car. We told we can't do that we just wanted them to put us to something else. We left the car at the service center while they put us in a car of the lot, we also had to pay for them to look at it.

Well the car kept on giving us problems, we ended up taking the car to a NAPA auto shop after the car started to give us more problems, we had to pay over 600 dollars in repairs for sensors and other things. We were unable to get to work like we would, taking the bus and getting this car repair became very stressful and very expensive.

We received the CArfax four months of having the car. The carfax stated the car was from a flood area in New Orleans, it was in serious rear ended accident. We decided to take the car to Carmax to get into something different, we it was appraised the guy told us that this car had extensive Mechanical and Frame work to it. We were devastated. Your first car, we got ripped off.

Before having the car for a year, while driving on the highway the engine blew out. The next day we had the car towed the dearship. They told us they'll put in a new engine for 3000 dollars which we did not have. We stop paying on a we esscentually did not did use. During all this we keep intouch with Nissan bout all they could tell me was that I purchased the car so I have to pay for it. Now I have this 1400 car on my credit that needs to be removed. We've spoken to managers after manager but no avail.

Margarita of East Elmhurst, NY July 21, 2009

I purchased a vehicle from a private seller, and when i purchased this vehicle the title was clean with no liens on the title. I registered the vehicle, received my plates and had the car insured and within a month my car was repossessed because according to Nissan it had a lien on the vehicle. The lien was from the original owner, and once I got a CARFAX and a VIN check, the title had been transferred twice before I transferred the title under my name. I also would like to add that when I got VIN check from the DMV, it states that the lien was closed 4 month before the title was under my name. What can I do to get my car back?

Uwaila of Hillside, NJ July 18, 2009

I lease a car with Nissan for 42month, I was paying for insurance which I cancelled I month later. They told me that almost at the end of my payment I should stop payment, which was about 3months before the end of the lease, that if I am buying the car. Almost at the end I wrote a letter wish they did not reply me back, problem number 1. Scondly I keep calling them about infromation on what to do about the car know one was given me right infromation.

On 5-17-09 I went to Nissan on route 22 in new jersey they call the bank, the bank toid them that my pay off was 19,950 so I took the paper to my credit union, the credit union keep calling them for additional infromation it Took them about 3weeks to fax the paper and the actual total like they said, it was higher than what was given at first. I need my differance from my lease. Nissan service is zero. The supervisor need more tranning, they do not know how to speak with customer. The lady was so rude.

Dolores of Baytown, TX July 17, 2009

I purchased my 3rd Nissan and my credit was in the top tier, due to the Housing slump then the crash I found myself 2 payments behind,in 11-07 & 12-07, I called the Motor acceptance who resonded that they would place my two payments at the end of the contract,they faxed me a copy of the amended contract with a pay off date of 10-11,I then made timely payments for the next 14 months, believing in the integrity of Nissan I felt secure in making monthly payments for 14 months,at which time they repossed my suv, Their answer to accepting my 14 months of 500.00 was credited for late charges and interest,which they will not give me a breakdown of exact rates.and nothing toward the principle.I do feel that some Nissan employee has lied to their supervisor to cover their mistake.

Leonardo of Miami, FL July 14, 2009

I have purchased 2 vehicles through NMAC. The first time I did not have a problem, but the second time it has been nothing but a headache. I was paying my payment on time with my checking account and everything was good, but when I changed to Bank of America and wanted to use my debit card with to pay me bill that was when the trouble began. I payed two months with my debit card and when I received my monthly payment the balance did not show my payments and I had late fees. I quickly called NMAC and they said they were going to look into it. After two weeks I call again and they tell me they dont accept Bank of America as a form of payment. I dont see why they could not share this with me after the first attempt. They said they were going to fix the negative remarks on my account and never have. NMAC is a very frustrating company to deal with. None of the customer service representatives speak English either.

Dolores of Baytown, TX June 19, 2009

This should be listed under scams as I feel that is what happened, my SUV was really stolen from me and there is very little I can do at this point except advertise the circumstances that created this egregious act by Nissan Corp. My husband is a Real Estate salesman, and With the down Housing market we were two months behind with our payment, my husband call the Nissan Automotive acceptance corp. who amended my original contract placing the two missed payments at the end of the contract, extending it to 10/13/2011,

I made timely payments on my car loan until they repossess the SUV a full (1)year later, telling me that all my payments went to paying for late charges and interest on the late charges, they gave no mention of the amended contract or that the two late payments were placed at the end of the contract, I have all the docs. for this and copies of my payments. I would like to add that this was my 3rd Nissan and because of my good record with Nissan I was in the higher preferred loan, there has been no response from Nissan Motor Acceptance regarding my claim or docs, nor have they given me a breakdown of the amt they are charging for late fee's or interest, now they have sent me a bill for 8,000, a request to call them to keep the lines of communication open but they seem unwilling to put anything in writing leaving a paper trail.

In Texas, "if your creditor has agreed to accept your late payment or to change your payment date, the terms of your original contract may no longer apply, such a change in your credit contract may be made orally, in writing, or sometimes by the creditor's repeated acceptance of late payments without complaint." there are other consumer laws that apply.

Linda of Freehold, NJ June 15, 2009

My Father passed away and I called to report this to Nissan as he had a leased car. They said they could transfer the lease to my mom's name and they would send the paperwork but they need a copy of the death certificate which was faxed to them on May 22, 2009. They mentioned it would take a few weeks to receive the paperwork. Three weeks later my husband called and got into a bit of a conversational battle. I called back and they couldn't tell me anything due to privacy issues. That's fine but they couldn't tell me if they received the fax of the death certificate.

They only mentioned that they will call me or contact me when they processed the paperwork and that the process takes time and hung up on me. I clearly mentioned that maybe I'm not explaining my question accurately. My question was simply that since I don't know whether they received the fax that they may not call me.

Even though the info was reported to them, they haven't called either. Currently, my mom and I are driving a car that isn't leased my any of us and I can't get a customer service representative to spend a few minutes to help clarify my question.

Edward of Bronx, NY June 11, 2009

I bought a new Nissan Versa sedan in 2008 from Cox Nissan. The windshield cracked on the driver's side at 7895 miles. I began reading on the forums, Edmunds, etc., that many Versa windshields are cracking on the driver's side around 8000 miles. I contacted Nissan and told them about it. They told me that since Cox Nissan is gone to bring the car to any local Nissan dealer.

I called Central Avenue Nissan and told them about the cracked windshield. They gave me an appointment for June 11th, today. I brought the car there. Not only did they not have any appointment for me in their computer they said they are not responsible for the windshield cracking. They said they will fix it but it will cost me 655 plus tax. If you read the forums one Versa owner is on his fourth windshield. I am paying off this Versa in monthly installments and cannot afford to pay for what is clearly a manufacturing defect in Nissan's Versa cars. Please help me go after Nissan.

Rebecca of Hawthorne, NJ June 6, 2009

my car was repossessed on or about may 21 st i tried to contact the comp to let them know that i had wanted the car back. i was never informed that i had a 10 day grace period to pay the ammount due. when i tried to contact the comp again they then informed me that i only had 2 days left to pay. im trying to save the money so that i can retrieve the car back.

i was out of work for some time of the months prior to the comp taking the car. i show promise in payment leading up to date . i spoke with a rep about the situation and made a payment plan with them ,i made 2 (500.00)payments and i would like to keep the car and making the payments. if possible i would like to be set up with another payment plan so that this situation can be rectified as soon as possible

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