Nissan Motor Acceptance Corp.

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MELODEE of TORRANCE, CA June 4, 2009

Google search shows a posting for Nissan Motor Acceptance Corporation in Torrance, CA, with the phone number for Nissin International Transport. I tried contacting Google but, because the account was set up by Nissan, I was not able to have the posting corrected.

For the last two weeks I have called various numbers to try to contact Nissan Motor Acceptance to try to find someone to help. I invariably end up on the phone with a representative who speaks in heavily accented English and passes me to another department where I wait on hold until I have to give up or I just get cut off. I have also tried to contact Nissan by e-mail but the e-mailed response was that I had to call one of the numbers that I had already tried.

Douglas of McKinney, TX June 4, 2009

I had a 39 month lease and transfered the lease to a second party 6 months before the leaser was due. The lease fullment was up in April 09. The people who I transferred the lease to decided to extended the lease beyond the 39 month period. I did not have any say or authorization in the extension. My legal obligation of the contract is fullfilled.

Rae of Bellaire, TX May 20, 2009

I own a 2005 Nissan, financed by Nissan Infinity Financial. I have always paid on time - like clockwork - since I purchased the vehicle in 2005. In October 2008, I was offered a deferment of my October and November payments due to Hurricane Ike. I made the decision to accept the deferment. I signed the paperwork and returned it to Nissan. In late October, early November, I started receiving collection calls.

I contacted Nissan to discuss why I was receiving collection calls when there was a deferment on my payments. I was transferred to Customer Service in India. I could not understand the person in India and they were very rude. I will be very honest, I am shocked with the unemployment numbers and the economy the way it is, that Nissan has elected to outsource their customer service to India. I think it is a very poor choice on their part. At any rate, I asked to be transferred to the US because I did not feel the person was providing me with the service I needed. I held thirty minutes on my cell phone and was finally transferred to a supervisor in the Dallas office named Ronnie. Ronnie stated Nissan never received the signed deferment. I had him fax the form again. I immediately signed it and faxed it back. The collection calls never stopped. Then I received a Notice of Acceleration of my loan. I was furious! I contacted Nissan at about 6:15 p.m. CST the day I received the Acceleration Notice in the mail. I called the number on the letter and got a customer service person in India. "Bruce Williams" of India informed me the office I needed was closed. When I asked for a supervisor, he informed me there were no supervisors on duty. I asked them to pull up my account, to verify my perfect payment history with Nissan, but he said he didn't have access to the account because the account transferred to a different department that was closed!

Honestly, I was extremely upset, after 20 minutes of going back and forth, knowing there was a supervisor I could speak to, I was finally transferred to a supervisor. The supervisor stated she would email the correct department notifying them to contact me the following morning. At that point, the supervisor confirmed my call back numbers from the file she had pulled up on her computer. I asked how she was able to do that, I understood they did not have access to my files. She said she could see my file however; she could not make notes in the file because the file had been transferred to another department. Again I was lied to. W. Nichols, Supervisor contacted me early the next morning and said Nissan never received the deferment. I signed and faxed back the deferment back for the third time! I requested that my credit be fixed. I called multiple times to confirm the fax was received, but was never able to contact Mr. Nichols again. In addition, I faxed a note to him to call me and confirm the fax was received. I could not reach him and he did not call me back. Today, 12/18/08, I called W. Nichols to make sure Nissan was fixing my credit report. Mr. Nichols said he received the fax, but I would have to contact Customer Service to fix the credit reporting issue. He transferred me to Customer Service and a representative from India answered. He asked me is when I first contacted Nissan about the deferment and I told him October. He said; “Hold on, I will look up when you first called. Again, I was completely shocked and infuriated at the way I was treated, so I hung up. I called W. Nichols again. he did not answer. I transferred to someone taking his calls and was told I had to talk to Customer Service in India. I told the person in Dallas that I refused to speak to another Indian representative and I was fed up. I informed him I would escalate this to someone in Nissan that can actually help me, as well as lodge a complaint against Nissan with the BBB. His response was: OK. My account is reporting past due on my credit report, my FICO score has been affected; the rep lied to me when he said there were no supervisors available, but after 20 minutes of arguing the point, I was transferred to a supervisor. Moreover, today, the India rep asked me a direct question, I answered, and then was told they would look it up and see – as if I would lie! I am truly appalled at the way my account has been handled after being an excellent customer with a stellar payment history. I have spent an excessive amount of time on this issue. I want my credit fixed and a letter from Nissan regarding the error that was made on my account.

daphne of severn, MD May 9, 2009

I purched a nissan quest july 2006, the company said I did not paid the payments from june thru august of 2007. I have copies of my payments that was made through the bank. well I spoke with them and they said I would have to pay 2,430.53 so my van will not be repossessed. I asked them to send me a copy of the payments that they had on file, but when I received it. It did not match my payments and further more you could not understand it.

So October 2007 at 4:00am in the morning they repoed my van without notice. Now this repo is own my credit for 30,000.00. October 2007 is when I paid my up to date payment. of 658.51. I also had a defective tire and could not change it because of the alarm on the stim that broke. The company made us pay about 125.00 in laurel maryland

james of fayettteville, NC May 9, 2009

I purchased a 2008 nissan last year. I was asked as a courtesy which notification of maintenance alert I wojuld like and I choose mail. I have recieved only one alert since signing up last year and missied my 7500 maintenance alert since i didnt recieve the alert via mail. The initial time for maintenance i did get the alert by mail (in January of last year) in sufficient time.

I had my service done today (5/9/09) for the 7500 service interval and had 9314 miles. I will be maintenance consciuous from now on but I was asked and didnt reviecve what i was offered, in addition I finally got a bill with the correct first and middle name concerning my account and i had contacted the rep in Buffalo, NY to clear this matter after several attempts. I bought my first nissan in 1983, and have owned three trucks all nissan.

Judy of Morristown, TN May 2, 2009

I have contacted Nissan Corp. two times and have been dissatisfied both times. I feel like Nissan wants to sell you a vehicle and that is all. They do not want to hear from you if you have a problem. In my opinion you could care less if your satisfied after the sell. I will not ever buy another Nissan and would not recommend it to anyone I know.

Steve of Wrentham, MA April 1, 2009

Steve of Wrentham MA (04/01/09)
catalitic converter is defective, pieces break off and get inside engine and ruin engine.

Had to replace engine and catalitic converter at a cost of 4000.

Magdalena of Wartrace, TN March 24, 2009

Magdalena of Wartrace TN (03/24/09)
I co-sign for a friend and the sales person from Nissan told me that in one year they will be able to release me from the loan. At firts I did not want to sign and she said that will be very easy just to call nissan and they will take me off from this loan. I have refinance my house and bank I refinance with want to pay off this loan of 20,430 and is not mine my friend is doing the payments fine, but they still do not want to release my name. They lie to me and is hurting my credit so much.

I have to pay 19,000 for closing plus this loan 20,430 I have not pay this loan, I am still diputing this account

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