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Jennifer of Wellesley MA (08/19/08)
Purchased a 2003 Infiniti G35, replaced brakes 1 year ago in 2007, need to replace again along with rotors. Unacceptable.
Maria of Coconut Creek FL (08/18/08)
Brake failure infinit fx35 2005...Why? i was t-boned, adjuster claims brakes show no problem.
As of Davis CA (08/08/08)
I mistakenly pulled into the Infiniti dealer's parking lot. I wanted to go to the next-door Hyundai dealer. An Infiniti salesperson approached me and when I explained the type of car I was looking for, he steered me to a used car on their lot. We took it for a test drive. I liked it OK and he invited me inside. I tried to tell 2 different employees that I didn't want to make a decision that day. One of them, a manager of some kind, lured me in with the verbal promise that he would give me a 3-day window in which to return the car if I didn't like it.
Long story short, I signed the papers and regretted it that night when I read the consumer ratings for the car I bought. I also decided that I really could not spend the next 10 years or so with a car of that color. I went back to the dealer and asked the finance person with whom I completed my paperwork if he had given me the option to buy a cancellation policy. (I didn't understand how this worked until another dealer that I visited after I regretted my decision explained that the dealer should've offered me this option.) He said he had and showed me my signed refusal of the cancellation option.
After he showed me the form, I remembered signing it. However, he did not explain what it was at the time. He merely told me, And I need an initial and a signature on this one. Ultimately I am responsible for what I signed, but they were not very honest in their dealings with me. They took advantage of my naivete as a first-time buyer and now the only option I have is to trade in the car at another dealer, obviously taking a loss. I'm mad at myself for making all the mistakes I didn't want to make (getting talked into buying something I didn't really want and signing something I didn't know I was signing), but the employees at this dealership certainly could've behaved in a more ethical manner.
Earl of Lancaster NY (07/30/08)
I have a 2005 infiniti G35 Coupe. For the last 2 years the front head lamps have been cloudy. It is not condensation or moisture. It is on the outside of the lens. I was told by my Infiniti dealer today, 7/30/08 that it's moisture and considered normal. This is a 45k car and I don't see this problem on other cars half this price. This is a defect. Any help would be greatly appreciated!
Nicole of Reno NV (06/06/08)
I'm shocked and a polled buy the lack of care and respect I have received from the Infinity Consumer Relations. I have a 2000 infinity QX4 and have been please with it up until I recently and very un please after speaking with them today! Just recently I started having shaking in my steering that has steadily gotten worse. I have had 4 mechanics look at it and no be able to figure out what is causing it. My vehicle only has 80K and I have found nothing in the maintenance schedule that I have missed. The vehicle is well taken care of and the whole thing make no sense... I emailed first to get a lame response then called. The person I spoke with was so rude and non helpful. Instead of offering to find a mechanic that could diagnose the problem they expected me to drive 250 miles over a mountain pass to them. I actually asked her is she was crazy. I don't expect them to fix my car for free but I sure do expect them to help in the diagnosis if my regular mechanic is at a lose. I have a a young son who I transport in this car and don't feel safe. I guess the companies bottom line is more important than keeping it's customers safe. They have lost what was a loyal customer.
Sharad of Fairfax Station VA (06/02/08)
I purchased a pre-owned 2000 model I30 from this dealership in Nov, 2003. Since it was a used vehicle, I decided to purchase an extended protection plan for $1495. I got a proper service agreement booklet from Nissan north America, with a policy number FEDN07153229. The agreement is effective from 11/14/2003 through 11/14/2008. One of the benefits of the plan is roadside assistance, to provde battery boost, flat tire change, delivery of gas and lock out assistance. We recently had a flat tire and when my wife called the number provided in the service agreement (800-662-6200), she was told that there is no record of this policy in their system. I suspect that the dealer just pocketed the contract money and never registered it against my car.
Ian of Lake Forest CA (05/15/08)
I have an 06 G35 Sedan and have complained to both the dealer I bought the car from and the surrounding 2 local Orange County Infiniti dealers with no resolution. I bought the car new in 2006 and within 5K miles I had brake squeak. First they said, oh all G35's squeak. I called BS and said that for a brand new car, I shouldn't hear anything unless the break pad wear indicator is scraping the rotor. Let the break in, sorry we can't help you. Next time (9K mi)- sorry we can't help you. I even offered to pay half for new pads as some solice in making constant squeak go away. Sorry can't do that. 3rd time (27K mi)- Fine, give me new pads and resurface the rotors even though they weren't worn down all the way yet, just to make that damn sound stop! 4th time (28K mi) - Squeaking again. Service manager drove the car with me and said I know this may seem quirky but just use your brakes harder before you stop instead of gradually braking to a stop. To which I replied so, when I have clients in the car I should make sudden stops... or have them continue to ask me why I don't get my brakes done because it sounds like they're squeaking?! 5th time (44K mi) - You need new front and back brakes, maybe just resurface the rotors. I explained I just spent $700 17K mi ago. Why did they last 27K the first time and only 17K the second time??? To which the female service person said you know, it's really hard to predict brake wear, everyone drives differently. I was fuming at her apparent lack of logic and asked if the pad compound had changed, anything? And of course she had no answer. I will not be paying $700 for brakes and will be doing them myself for around $250 front and back. When people ask me how I like the car - I say I love the car, but I probably won't consider Infiniti again unless I know the brake problem is fixed. By the way - none of the Acura TL, or BMW 3 series owners I work with seem to have any issues with brakes. I guess Infiniti is happy to let this stupid complaint be the reason they lose repeat buyers!
Cynthia of Winter Garden FL (04/29/08)
I own a 2003 Infinty G35. Like many other complaints I have read the brakes wear out yearly. I have had new front brakes twice with rotars and new back brakes once. Today went in for routine service to discover guess what I need new front brakes and rotars. Infinity offers many explanations none of which are true. This problem needs to be fixed.
Santy of Dallas TX (03/20/08)
I own a 2005 G35 coupe 27000 miles on it. I was driving during a storm in Abilene, TX & the water somehow got into the engine & the car dies. We were able to jumpstart the car, however it has a clicking noise. I had it towed back to Dallas, TX. Well, i figured that it would be covered under warranty since it just normal road condition in a rain. Well, it's not. The collision center is saying that we should not drive it into a high water area. But really, during a storm, what road does not have water on it. So I asked Jim what am i suppose to do when I'm out there & it's raining? Am I suppose to pull over til the water is dried out? Basically yes. On this road, a chevrolet & a ford can go thru without any issue, & an infiniti can't make it? So i'm assuming that whenever it rains, I shouldnt be out there driving around? I dont think a car should be equipped to not be able to handle that kind of road condition, esp an Infiniti?
Vinicio of Chelmsford MA (01/26/08)
I own a new Infiniti 2004 G35x. It has always been serviced at an Infiniti dealer.(all records have been kept)On 4/10/06 Odometer at 16,353 it was reported that front pads were worn 65% rear 25%. Nothing had to be done they would watch. On 9/01/06 I had to have break squealing noise looked at. This time it was reported front pads worn 75% rear 30%.Again they said nothing had to be done. On 10/08/07 when in for oil change they said front brake pads and front rotors would need to be replaced.The odometer was just 28,876. It cost 536.28 to do.I questioned Warranty but was told it ran out (one month before) I called Consumer Affairs and they said it wouldn't cover because it wasn't worn enough.It was worn enough to cost me!
Larry of New City NY (01/16/08)
My 2005 Infiniti G35x with only 19,000 needed both brakes pads and rotors. Not under warranty, I had to pay over $700. No warning from the brakes (no sound from sensors) and to have all 4 go at the same time with no warning at this low mileage is ridiculous. I am aware that the 2003 and 2004 had similar brake issues and Nissan agreed to pay for those in the warranty period. However, after speaking with the Infiniti national consumer affairs and emailing them, they will not re-imburse me. I think the are responsible for some if not all of this cost.
I
Cesar of Anaheim CA (12/03/07)
My Infinit G35 coupe was in a car accident on October 2, 2007. Most of the damage was on the front/drivers side of the vehicle, yet the passenger air bag deployed. When I called the Infiniti delaer they stated it was physics. But as I look at pictures of salvaged cars I noticed that cars that have damage to the front/drivers side of the vehicles the drivers airbags deploy. As I scrolled through the pictures I noticed an Infinit G35 coupe with front damage like mine, but the impact was on the front/passager side and the driver bag deployed. I am wondering if this is a manufacturing defect of Infiniti. If this is the case then I think it is imperative to call attention to Infiniti before someone really gets hurt. I was thankful that no one was in the passenger side but I am wondering why the driver air bag did not deploy and what if my girlfreind had been seriously hurt due to that. The police officer at the scene of the accident and the collision dealer said the same thing and wondered why the driver bag did not deploy. What if the crash had been worse and the bag had not deployed.
Martina of San Jose CA (11/26/07)
I purchased my 2003 Infiniti G35 in Nov. 2002. I had to replace the front brakes and rotors at 23,289 miles. Apparently, there was an extension added to the warranty for the break problems that many were experiencing which I was not informed prior and just missed out on having these replaced at no cost by a few months...I was really upset about this but had to shell out the money as I had no choice and the dealer was not offering to help out. Again at 39,000 miles I'm being told that the front breaks need to be replaced and am told that it is due to my driving. I drive to work less than 5miles in city streets and not many highway miles or long haul trips.
Annie of La Habra Heights CA (07/23/07)
I have a 2004 G35 Coupe with 42K miles. Had to change my brake pads within 3 months or less having the car which was covered under warranty. Then I just recently got my brakes and rotors done last December from a local shop and had to replace twice because it was still squeaking and until now the car is still making a lot of noise any time of the day. So now I am taking it to the dealer to get it checked out just be safe. Then last Friday my car would not start and air conditioning would not work and this had happened 3x already and also found out the passenger door would not lock or unlock. I had bought an Infiniti over a Nissan thinking it would be more classy and dependable but instead the car had been a headache. I had paid at least $40k for the car and it is not even worth it. I would not recommend anyone to buy a car from Cerritos Infiniti because once they have sold you a car then that would be the end of it. Their customer service is very poor and why I said that is when my car would not start and they were not able to find out what the problem was with my car that they ended up charging me for a rental car and my car was under warranty. I can go on and on but talking about my car just make me sad for how much I had paid for it! As much as I would like to trade in my car for an Infinit FX I would rather not because I don't think I would ever want to do business with Infiniti again.
Ken of San Carlos CA (07/15/07)
We purchased a 2003 G35 in Sep 2002 have the front pads and rotors replaed at 13012, 27068, 38639 miles the rears at 27068 miles. Like everyone else no help from Infinity. We have issued a complained with BBB Auto Line phone number 800-955-5100. Incourage others to do the same. If enough of us complaine we might get some action from Infinti.
Craig of Colleyville TX (07/07/07)
brake pads wore out prematurly at 33,000. cost $385 will sell car immediately regardless of loss---junk
Angel of Fall River MA (05/01/07)
I take my 2004 infiniti G-35 Coupe for a knocking noise coming from the engine area. I was issued a loner car for several hours and later that day I was called from the service dept. stating that my car is going to need a new engine but I needed to drop the loner car back until infiniti manufacture could authorize the repairs. it's been 2 weeks now and still nothing from them. I'm also having brakes noises. but this the worst customer servic yet I have gotten. they are very arguementative and dont like resolving the issues.
Richard of Littleton CO (04/07/07)
I am leasing a 2005 Infiniti FX35. A bad smell was coming from the vents in 9/2006 and the Dealership told me Infiniti has a flaw in the design of the Cooling System, it is closed therefore the water does not drain and sits in the evaporator and causes bacteria that creates the odor. I was told nothing could be done other than spraying A/C Odor disinfectant.
This was done twice including the last time 2/2007.The problem did not go away so I had my vehicle tested by an air quality company and the results showed Legionella and Cladosporium which both can cause resiratory and other health risks. Both are OSHA designated molds. My Family Doctor told me I should not drive the vehicle. I told my Dealer he simply said Email me the results and we will get you out of that car I sent an email along with the test results.
Dealer told he would need to get it to Infiniti and would let me Know Now a week later I have had no reponse. I called Infiniti and was only able to leave a message and I have sent an email to Infiniti Consumer Affairs. I only asked to get out of the Infiniti and lease another vehicle, but no one has even responded to me. I am paying for a vehicle that can only sit in my driveway!
Kerry of Walnut Creek CA (04/06/07)
My 2002 G20(52,000 miles) was damaged under Niello Infiniti's care (3-29-06/4-10-06)The clutch was burned so badly, that after another Infiniti dealership inspected/replaced the clutch and cleaned out the housing, the distinct burned smell lasted for weeks. My complaint was never taken seriously as I was not the original owner. My G20 was inspected several times over the course of my unusually long Niello service period, and it was later discovered that a former employee took my car home over the last weekend before my car was returned to me...at which time I noticed the smell after I drove my car 8 miles home.
My G20's clutch was abused. For the heat damage (that is documented), one would have had to race the engine and ride the clutch for quite some time.The expense to repair my G20 was 1,704.89.
Sarah of Beverly Hills CA (03/15/07)
I have a '99 G20 Infiniti, which I bought new and I have loved. Except it only has 65000 miles on it - and my brakes need to be replaced AGAIN. This is either the 5th or 6th time which is ridiculous. Managers at the dealership tried to blame my driving skills on it b/c I am a female. Very wrong! I know all about not riding brakes and conservation especially with this car. They never admit to it being a problem with this car - which I am glad to see I am not the only one. No one else has had to replace brake pads or rotors as often as me.
Leslie of Los Angeles CA (03/05/07)
I have a 2004 Infiniti G35 Coupe and have had the brakes replaced 3 times and the rotors once. I have 26,000 miles on the car. I was told that I shouldn't worry because it's under warranty. My warranty expires in three months. I've had no response from Nissan regarding my complaint. The service mgr. at the dealership says the this is normal.
Jack of Newport Coast CA (11/29/06)
I was driving with a friend of mine in a 2005 Inifiniti G35 coupe. We were making a right turn to merge onto a 3-lane-wide road, when a rabbit decided that it could run across the street coming from the left side rather than wait. Just so happens that I accidentally hit a bunny on the exact turn just about a year ago. In any case, I swerved around the rabbit by turning right even harder and then to counter that, I turned left. Well the car didn't enjoy it and we ended up pulling a very quick 180. We skidded across 3 lanes and hit the north/south bound street divider (you know, those triangular-based road dividers) backwards and at a diagonal. To make this clearer, we did more than a 180-instant U-turn. It was more like a 210-instant U-turn. The car wasn't movable after the fact and we called the police and so on and so on.
Well the initial part of the car that hit the wall was the rear-passenger side's tire and the chassis that surrounds the tire. How did the tire get hit hard enough to completely break the suspension? There are scratches along the bottom of the vehicle on the passenger side which start from the front tire and decrease in severity closer to the back tire.
I believe full heartedly that the passenger front tire's suspension gave out on me before I even hit the wall. I understand that swerving right, then left, and throwing the car into a 180 puts a lot of stress on that one particular tire, but I was driving a 2005 Infiniti G35 coupe that received its routine maintenances with only 18000 miles on the odometer. Also, going only 30 mph and doing what I did on a turn I make coming home from work all the time shouldn't make my car completely loose control.
My friend and I are not hurt, a bit sore, but nothing severe at all, which is the good news. The bad news is how I am going to go about proving this? My friend and I thought about this and because there is no official police report, we went out the next day to film the skid marks on the road and impact mark on the divider as proof. We also went to the auto-collision shop and filmed the damage to the car. This may be just a one time goof-up in manufacturing, but if its not, it could be very dangerous!
My situation could have been a lot worse, considering that the on-coming traffic was headed at us and we were immobile to get out of the way. I hope my descriptions are detailed enough. Feel free to email me if you have some advice as far as what I should do. Thanks!
Linda of Cherry Hill NJ (11/22/06)
I bought a G35 Coupe new in 2003 and at 11,000 had to replace brakes & rotors (warranty) now at 20,700 I have only 30% remaining after 42 years of driving including Corvettes I find this very unusual and expensive also the tires need replacing also. I looking for a new ride. Handling in ever the slightest snow 1/2 is awful.
James of Hobe Sound FL (09/11/06)
Purchase my G35 June of '05. I have replaced 1 rear tire twice for excessive wear between 5 and 12,000 miles and now after 25,000 miles the other rear tire is bald and both front tires are wearing on the inside all 3 of these tires need to be replaced.
Howard of Teaneck NJ (02/11/06)
Brake defect? Cost of ownership of G35 Coupe too high. + Every other oil change Dealer service dept. checking brakes?? What is going on, are there others with this same problem.
Oscar of Hollywood FL (06/30/05)
Warning light goes off... No manual to find problem, Called Triple A for road side assistance- did not know infiniti provided this service and i have paid for it(found out from tow truck guy) Now tow truck guy does not know what warning light means..so i call a friend who has the same car but has a manual and we identified the problem as low tire pressure. Now Triple A guy tries to remove tire can do it, not key to unlock rim lock.
Called dealership did not get anywhere and requested sales manager and he hung up on me MIke Vianna...Called customer Infiniti national customer serivce and did not receive resolution and was told by customer service agent my issue does not qualify for a supervisor. That was the last straw...now after explaining to National Customer Service my issue with now only having 4 nuts on my car not 5 ...was told you dont need all 5. At that point I have parked the car.
Deborah of Long Beach CA (06/27/05)
On 9/03 I took my '98 Infiniti Q45 to INFINITI SOUTH BAY 3035 PCH Torrance, CA 90505. The airbag light was flashing. At that time they said I needed to replace the left drivers side unit assembly. On 12/04 I went to CERRITOS INFINITI for service and because the airbag light was again flashing and was told the same airbag unit need to be replaced - I declined the service. On 4/05 when I took my car in for service at CERRITOS INFINITI the subject came up again about the airbag. I asked the service representative, Irwin, if it was the same bag that had been replaced 9/03. He verified that it was the same assembly unit.
I asked how could the unit go out and has never been deployed? His only response was that the first one was replaced at about 142,000 miles and that I now have 178,000. But that is unacceptable. I dont understand my I have to continouly replace an airbag that has never been deployed. I have never had a problem with airbags before. And this is the same unit - so there must be a defect or it was never installed right (in 9/03) in the first place.
I have been trying to find some solultion with Cerritos Infiniti. Who in turn referred me to Infiniti Consumer Affairs. They said that the warranty is for 12-months and its financially my responsiblity. Or I could just disconnect the airbag. Which is not a solution as far as I am concerned.
Francisco of Sherman Oaks CA (04/28/05)
I recently purchased a brand new 2005 G35. When it reached its 4k miles my first incident was the srs air light that lit up on my dashboard. I took to the dealer to get it looked at. They replaced first the driver's side airbag module. A few days later then light came back on. I then took it back were this time they had the vehicle for over a week because they had to send an Infiniti specialist. The fixed the problem and replaced body combo switch (spider cable behind airbag). Well I was promised after this that I will have no more problems.
Well it’s been more than three months and once again the light came back on. They have had my car since April 17, 2005 and now they are telling me that they will not have the car fixed till the end of May. I am very upset and furious. I am still making my car payments on a vehicle which I don’t have. I also have navigation for business use and I can’t even utilize it because I don’t have my vehicle. The most important thing is that I don’t feel safe in that car anymore. I don't know what else to do.
Rachel of Fairburn GA (02/01/05)
My husband and I purchased a used Infiniti QX4 from Infiniti of South Atlanta September 2003. Since that time the raditor has been replaced three times - three times in less than 14 months. After the third raditor malfunctioned (second replacement), I met with the Service Manager who attributed the problems we had with the radiator to a manufacturing fault. I then contacted Infiniti Consumer Affairs to request an extended warranty of the radiator considering the problems we experienced and the manufacturing defect identified by the Service Manager. That request was denied.
When the radiator goes bad there are no warning signs. It continually puts myself, my husband, and our passengers at risk. For the first replacement, we had to pay a $100 deductible for it to be covered under the extended warranty. Additionally the time off work to take our car is an additional inconvenience.
Mike of Simi Valley CA writes (6/6/01):
Recently, my wife had to pull our '95 Infiniti G20 off the side of the road because a horrendous clattering noise was coming out of the engine compartment. She called Triple A, who found the crankshaft pulley had come apart! They towed it to a garage and the mechanic told me this particular pulley, which drives two serpentine belts, has a main pulley and then the outer pulley is pressed on and functions as a vibration dampener as well as driving the alternator and A/C belt.
There's something like a rubber washer between the two pieces of the pulley, so it can't be pressed back together. I called the service manager at the local Infiniti dealer and he advised me he'd never heard of this problem but did not recommend pressing the pulley back together. The mechanic says the rubber probably dries out over time, then POW! For this reason, he did not recommend I get a used one from a salvage yard. And the new one was a dealer-only item and not cheap!
We love our G20 and have had 85,000 relatively trouble-free miles, but I can't believe a car manufacturer would use a two-piece pulley and not secure the outer piece with a bolt or rivet or SOMETHING! Fortunately, there was not enough clearance between the crank-end and the body of the car for the pulley to slip completely out, or who knows where it would have been launched (like through the dash, maybe)? If this had happened on the freeway instead of at 30 mph, it could have destroyed the whole engine compartment or worse, caused an accident!
If your G20 is getting up there in years or miles, you might want to ask your local Infiniti service manager about this. The mechanic who put our car back together says he worked at a different Infiniti dealer and had seen this before. Also, the Nissan Sentra SE-R and NX-2000 share this same engine. I don't know for certain if they utilize the same crankshaft pulley, but if you own one of these cars you may want to look into it.
In addition to having to replace the faulty pulley, which was $215 by itself, we had to replace two brand-new fan belts, which were damaged by the pulley flailing around loose. All told, the parts and labor to get the car back on the road were $391.00.
We asked Automan, an independent mechanic in North Carolina, for his reading on this:
This kind of thing is not terribly common. However, the crankshaft/pulley/dampner is a highly stressed part. With the advent of newer belt systems, and limited engine/body clearances, parts have been designed to service multiple functions due to smaller spaces. In the past the crankshaft dampner was a separate part that was bolted to the crankshaft or pressed on, and the pulleys/grooves were bolted to the end of the dampner. The newer designs incorporate it into one part now.
The failure rate is low but it happens across all makes and models because they basically use the same design. Excessive heat, or cold, oil leaks can contribute to early or premature problems. Great idea to get a new one from the dealer, as it is probably a newer redesigned improved part. When you own an Infiniti the last place you look for parts is in a junkyard, you are looking for big trouble. Have your ASE master technician inspect your vehicle every 3000 miles while he or she is under the hood servicing the oil, etc. Other than losing your power steering at highway speed there could be no other immediate damage. It would not shoot anyone, come thru the dash etc. My hat is off to her though, as many folks just turn up the radio until the engine overheats or worse.
Ralph of Scottsdale, AZ, writes:
I purchased an Infiniti Q45 5 years and 3 months ago. I paid the price asked due to the assurance that the engine was built to last 250,000 miles and that the first tune-up was 100,000 miles. I have followed all maintenance schedules using only Infiniti authorized dealers to do all of the work.
The timing chain blew on February 9, 2000 and I was presented with an estimated cost to repair of $3,000 to $6,000. The car only has 89,000 miles on it. The first timing chain inspection per the published maintenance schedule is at 120,000 miles. This is simply Infiniti's problem to fix but they have stuck me with this bill. This is a car that should not have this problem at 89,000 miles. The expensive bills just after the car is off warranty have resulted in the resale value being at least 33% lower than comparable cars (ie. Lexus LS400).
I cannot pay this. I have gone out and bought a used 1994 Chevy Blazer this weekend from the dealer and got them to give me a $5,000 trade in for the 1991 Infiniti Q45 (what a low price for a car with a list of $65,000). This is now 3 months after I paid off the car.
I am an emotional wreck. My wife is 8.5 months pregnant with our first child. I have better things to do that deal with car companies that will not live up to their committments. I have also taken on a lot of responcibility at work which may net me a lot of money (or loose everything) - again, my time to deal with Infiniti is limited by more important things. This has blown my trust for Nissan and Infiniti to the point where all I can do is bad-mouth them every chance I get. It is just not right what happened. I am now $6,500 out and drive a Chevy Blazer instead of an Infiniti Q45! I estimate my net worth dropped about $8,000 over this event.
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