Infiniti Reviews

If I could give zero start I would! I had an older Infiniti, loved it, divided to upgrade to the new model, got the 2026 QX60. What a nightmare! They wrecked the car by changing everything about it! My older model was a smooth, quiet ride, this new one sounds like a motorcycle, and the ride is anything but smooth! The car jerks forward continuously, and the infotainment system keeps cutting out! Many days, I have no volume at all on the radio, you try changing the station and it won’t change… Brought it in for service to Infiniti (a brand new car!!!!), and they claimed they “couldn’t duplicate the problem” so they did nothing and I’m stuck with this lemon! I’m horrified.

I am extremely disappointed with Infiniti and the way my case has been handled by Infiniti Consumer Affairs. I own a 2018 Infiniti QX60 that has experienced major issues, including a defective transfer case and a defective passenger-side headlight assembly. The total cost of repairs is a little under $7,000. After escalating my concerns to Infiniti Consumer Affairs, Infiniti only offered to cover 50% of the repair costs, leaving me responsible for thousands of dollars for what I believe are defects that should not occur on a vehicle of this caliber. I purchased an Infiniti because of its reputation for quality, reliability, and customer satisfaction. Instead, I have spent countless hours trying to resolve these issues, only to be met with what feels like a lack of accountability and concern for the customer. For a luxury automotive brand, I expected Infiniti to stand behind its products and provide a more reasonable solution.

I purchased my new 2026 Infiniti QX60 Sport in November 2025. The car has been in for service multiple times for a defective infotainment system with no solutions available. This has been the most frustrating experience I have ever dealt with. Two Infiniti service departments are unable to solve the problem and there have been no acceptable options offered. Now I am forced to seek legal assistance after 7 months of replaced parts and no resolution. Buyer beware.

If I could give zero stars I would. I got a 2026 QX60, and I’m horrified! They wrecked what used to be a great car! I had a 2019 and couldn’t have been happier, decided to upgrade, little did I know they changed the entire model for the worst! What used to be a smooth, quiet ride is now loud (sounds like you’re on a motorcycle!), terribly unsmooth ride, with the car constantly jerking forward. I brought it in for service only to be told, “That jerking forward is just how the engine runs!” The infotainment system is awful! It’s very glitchy and many times, there’s no sound on the radio, your phone will disconnect by itself from the system (after having been paired over and over), the google service will say, “Can’t connect,” etc. WHAT A HORRIBLE CAR, and the worst part is it’s expensive and supposedly a luxury car. More like a nightmare!

Today, May 8th, 2026, 2 months and 1 day after leasing a QX60S, I had to take the vehicle in for service to fix the driver's side mirror because after some 50 unsuccessful tries, it failed to hold the desired command/program setting. With only 188 miles on the odometer I no longer wanted to have to fix my mirror manually every time I got in the car, so I took it to South Infiniti in Miami, Florida, and under Service Invoice ** a team of some of the nicest, most professional and attentive service personnel went to work to solve my problem. Three hours later and after several much appreciated updates on the process, they delivered the SUV informing me that the mirrors were behaving as designed by Infiniti as a safety measure so that there was clear view of the rear of the vehicle when starting it. That it could not be changed in the algorithm and that it could not be defeated either by a manual switch or software.

I took my car to Taverna Infiniti in Aug 2025 for an oil change. Taverna placed me in a rental car at Enterprise. The car was returned the same day. In November 2025, Enterprise charged my credit card because Taverna did not pay the bill. I have been trying to resolve this since that date and receive no return phone calls or emails. The worst customer service in the industry!!!!

Complaint Against INFINITI Consumer Affairs – Repeated Failure of Corporate Customer Support. We are filing this complaint regarding INFINITI Consumer Affairs’ handling of our case after multiple unsuccessful attempts to obtain meaningful assistance. We are long-time Nissan customers who chose INFINITI because we expected the higher level of care that a luxury brand promises. INFINITI markets a premium ownership experience, superior customer satisfaction, and elevated service standards. Our experience has not reflected those promises.

Bought 2025 QX60, sold with 3 years service. When I went in for 1st service to another dealer, was told it was 22,500 miles or 3 years. Called Consumer Affairs, was told to solve this with dealer. Who in the US drives 22.5K miles in 3 years? This is misleading and not transparent to anyone as I could not even find this mileage limitation anywhere on Infiniti documentation. The FHWA estimates the average mileage per year is 13,500, which would make Premium Care Select Maintenance a not even 2-year service coverage. This is bad design of the product, misleading to customers and the sale process was not transparent as this was never disclosed to us(maybe in the myriad of documents it was.

Service for my 2022 QX60 what a joke, under warranty. Need to fix cameras, they don't have a loaner vehicle. They only have one and it's out. They won't rent a car until they know what the problem is. I have to bring the vehicle home, wait until they call and have a loaner. INFINITI WHAT @_$& JOKE.

Infiniti has been the worst car experience I’ve ever had. I bought my first Infiniti—a QX30—and now I fully understand why this model was discontinued. It has been nothing but trouble. I’ve had to replace the turbo twice, and the car isn’t even at 100k miles yet. For a “luxury” brand, this level of reliability is unacceptable. What made the situation even worse was the lack of support. Infiniti Consumer Affairs was completely unhelpful. The representative assigned to my case wasted my time, provided no real solutions, and made me feel like my concerns didn’t matter.

Customer service for a luxury brand like Infiniti is the WORST service experience I ever had in 45 years of owning a vehicles. You can never get through to talk to a service rep. Shame on you Infiniti!

Infiniti Financial Services is the absolute WORST company I have ever worked with. I’ve been a customer for over 6 years and have been absolutely tormented by them on the phone. They are not helpful, extremely rude, spoke to me like was not capable of understanding, spoke like a robot, spoke over top of me, yelled and refused to give me any options to resolve my issue. The person name is Daniel, so awful. Because of Daniel I won’t even get another Infiniti. So competitive done with this horrible company. I will gladly take my money elsewhere.

I have been a loyal customer for many years. I’ve had all my services done at JBA Infinity of Elliott City, MD. Infinity corporation and JBA Infinity will never see a penny of my money again. In my opinion, they have no loyalty when it comes to dealing with their customers. They love the high prices they charge for service (probably double). JBA recently wanted to charge me almost $14,000 to replace a motor. I found a great honest and trustworthy mechanic who charged less than $7000. Don’t be a fool like I was. Find a good mechanic and use them, not the dealer, they are a rip off in my opinion. Goodbye JBA Infinity of Elliott City, MD and Infinity corporation. If you treat all your loyal customers like you did me, it’s no wonder Infinity is on life support.👎🏽

I have 3 Infinitis. A 2011 G37, 2015 Q40 and a 2018 Q50. I love infiniti but I should NOT have 2 cars with sunroof issues/water on the floor. From reading and searching it is a common problem with those cars and infiniti has yet to fix them. I've made a report to NHTSA about the hazards of having a wet floor. One day driving home it was raining coming up on stop light and my foot slipped off the brake while trying to stop at this big intersection. I don't think it's fair that I have to fix an issue that's a known problem. Just need a group to get together to sue infiniti. Also my 2015 was taken to the shop for this issues and it comes right back.

Dealer Service department is dishonest and scammer. Infinity consumer affair rep is a joke. They would call me at wrong time and whenever I call them, never answer, never return after leaving them a message, never given meaningful answer for the questions I asked via email. I am talking to a Bot, basically.

I am writing to express my deep disappointment regarding the persistent issues with the radio system in my 2025 Infiniti QX80. As a loyal Infiniti customer who has owned five Infiniti vehicles, I have always admired the brand’s commitment to quality and innovation. I waited patiently for the new body style to arrive and purchased my QX80 in December 2024 with high expectations. Unfortunately, these ongoing problems with the radio have significantly diminished my experience. The cost of these vehicles warrants a level of reliability and service that I am not currently receiving. I travel extensively for work, and having a fully functional sound system is not a luxury; it is imperative for safe and efficient travel.

TERRIBLE. Seal bad on transfer case. Over 69 days. They couldn’t get part. Dealer told me the part doesn’t even exist. Had to have whole new transfer case. Don’t offer that until Lemon Law asserted. Brand new 2025 QX80. Purchased in March 2025. September transfer case leaking. Terrible response.

The customer service for this place of business is awful. There are times when I'm on hold for over an hour. The customer service representatives are rude and lack knowledge. I would not recommend buying a car from Infiniti. My car was a brand new 2023 and had issues with the engine within a year. The makeup of this supposedly luxury car is awful. Buy something else.

Terrible customer service. They had me run around to multiple places to follow protocol on a hundred dollar replacement part. Then they state, "We weren’t going to ever do goodwill on the hundred dollar part because you haven’t been serviced at an Infiniti dealer." I said, "Why didn’t you tell me that from the beginning before I spent time and money going to one place was an hour away." They said, "We should have. We will note it for the future." I was treated the worst I have ever been by any car company. So much for owning a luxury car. Don’t expect luxury service. Stay away from Infiniti is my advice. TERRIBLE.

⭐ Review: 2025 Infiniti QX60 – Extremely Disappointed. I purchased my 2025 Infiniti QX60 in January, and it has been the most frustrating car I’ve ever owned. The vehicle constantly malfunctions — doors sometimes refuse to unlock, and the rear trunk opens only when it wants to. On several occasions, I’ve been completely locked out of my own car, even in freezing weather in Toronto. The wireless phone charger doesn’t work, sometimes overheating my phone, and the main screen randomly turns off. Despite multiple visits to the dealership, the issues persist. They keep “resetting the computer,” but nothing improves. I’ve been told parts need to come from Japan, but months later, I’m still waiting.