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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Steve of Tampa, FL September 26, 2009 We all have the same problem of the of the a/c wired through the radio obviously a recall and a faulty design. When we discovered the problem the dealer said we came in had service done and that is when the recall part was changed out. Small problem. I quit taking my car in to the dealer long bfore after having experieced a horrendous closing upon purchase of the car. I brought the car in to have several other recall items such as breaks etc. but never for the radio motherboard issue. The dealer usually has you sign in for repairs but can produce no record of my being there for this. At purchase the dealer tried a bait and switch with us and only when their top salesman informed us of their plans to defraud did corporate stand up for us and force the dealer to honor their agreement. Had to buy an after market radio, went six months with A/C stuck at 60, radio did not work then finally A/c wentout all together the aftermarket radio fixed the problem for now but infinity owes me for my inconvenience and should not accept their dealers words so readilly. Fun Huh? About time to buy a new car. Wonder what Lexus is like? Sandra of Elkin, NT September 19, 2009 3 months ago I purchased a g35x Infinity. I have had brake problems noises and squeals continously since buying the car. I had new brake pads and the rotors turned to no avail the problem continues to exists. I had a private mechanic check the brakes 3 times and could not resolve the problem, this mechanic services all the County Sheriff Dept Vehicles so he is well qualifed. I am a disabled person with limited income and have become fearful about the safety of this vehicle. I cannot continue to replace the brakes because of cost my income is very limited. This is also causing much mental stress. If this is a known problem by Nissan they should fix the problem at no cost and not put people at risk, mentally or physically. Crystal of Fairview Heights, IL September 17, 2009 I purchased a 2003 Infiniti G35 less than a month ago or so. Just within the last week my radio screen went completely out and my air conditioner turned on highest mode, causing me to be unable to control the air or turn on the radio. After researching and speaking with Infiniti, they advised there was a recall on some of the vehicles built in 2003 but not all. If all the vehicles from 2003 are having the same problem why aren't all the vehicles built in 2003 covered. Deborah of Oceanside, CA September 11, 2009 In October of 2007 my Infiniti G35 was having battery drain problems. After replacing the battery it still was draining. Because of looking on websites just as www.automotive.com I found out that the drain was because of the Bose radio. Nissan/Infiniti will not acknowledge there is a problem, yet if one "googles" Infiniti G35 battery drain they will find HUNDREDS of posts from people with the same problem. 2 years later I am still getting emails from owners that are having the problem and Nissan/Infiniti still does not accept the fact and are charging people up to 800 to repair/replace the radio. To my senses this is not acceptable and someone needs to have a class-action suit against Nissan and force them to fess up to acknowledging the issue and pay/reimburse owners for the repairs. Economically the cost of up to 800+ and loss of time/wages getting the car battery charged and repaired. Terra of Woodbridge, VA September 11, 2009 December 28, 2008, I purchased a used 2005 Infiniti G35x sedan with 30k miles from a local Chrysler dealer (Northern VA). Immediately, I noticed that when I reached highway speeds there was a VERY loud wind noise coming from the back of the car--as if one of the back doors was not closed all the way. I took it back to Chrysler the next day. They informed me that since the car was originally purchased September 20, 2005, it still under the original Infiniti 4-year/60k mile warranty and suggested that I get it looked at an Infiniti dealer. I made an appointment with my nearest Infiniti dealer (17 miles away) and dropped off my car. This was my experience with Passport Infiniti: Service appointment #1: They called to tell me that the level of wind noise I was hearing was normal for my model year and to pick up my car. When I arrived for pick-up, I asked a service technician to go for a ride with me on the highway to prove the noise was not normal. When we reached speeds over 50 mph, the technician immediately agreed that the sound was excessive. I left my car behind again for service. Service appointment #2: They replaced two window seals and said it was fixed. It was not. (During this service, they also chipped my windshield during a test drive and had to replace it.) I made another appointment. Service appointment #3: This time they said that, regardless of a clean Carfax and the vehicle's pristine body condition, my car had obviously been in some sort of accident involving the rear-end of the car. They mentioned the sunroof had previously shattered and was replaced in July 2008 by an Infiniti dealer in West Chester, Pennsylvania, suggesting that repair could have been due to a vehicle accident that was not reported to insurance. They said if I wanted the wind noise to be fixed, I would have to either take it to a body shop on my own dime, as an accident to the car would void the warranty of any body repairs. "There is nothing more we can do for you here," the Service Advisor said. I, then, took my car back to the Chrysler dealer who sold it to me (I still had 30 day tags on the car). I asked them to try to diagnose the wind noise problem and tell me if there were any signs of a previous accident. Service appointment #4: Chrysler service department said there were no signs of my car ever being in an accident. They determined that a window seal in one of the rear windows needed to be replaced. I decided to take my car to another Infiniti dealer in Northern VA (26 miles away) to get the repair done. I gave this dealership the information from the Chrysler dealer regarding the bad window seal that needed to be replaced. This was my experience at Infiniti of Chantilly: Service appointment #5: Exact repeat of my FIRST service appointment at the Passport Infiniti. They claimed they heard a normal amount of noise. I took a technician for a test drive, got up to highway speeds until the noise became apparent. This technician also agreed the noise was excessive. I reminded them that Chrysler determined that a rear window seal needed to be replaced. I, again, left my car behind for service. Service appointment #6: They replaced the window seals of two windows in my car. They were the wrong window seals and it did not correct the problem. Service appointment #7: They FINALLY replaced the correct window seal: NO MORE WIND NOISE! Now skip ahead to Sep 1, 2009. I made an appointment with Infiniti of Chantilly for an oil change. As an afterthought, I mentioned to the service advisor that I could hear something rolling around in my sunroof. It sounded like a small pebble or something. A minor issue, but I figured that while they had it in their garage they could take a look. After all, I believed my car was still under the original warranty. Infiniti of Chantilly calls later that day to inform me that the noise I heard in the sunroof was broken glass. And, oh by the way, the glass caused the sunroof to jam when the technician opened it, so they had to disassemble the entire unit. And when the disassembled the sunroom, they realized that there was broken glass in the track of the sunroof unit which had caused damage. They said it would cost 3,600 to replace the entire sunroof unit. I said, "Shouldn't this be covered under warranty?" They said, "Your warranty expired Aug 24"-- EIGHT DAYS AGO! I mentioned that the sunroof glass had previously been replaced at the West Chester Infiniti and the Service Advisor said that it certainly could have been the cause of the broken glass found in the track of the sunroof. He suggested I call the Infiniti dealer that did the previous sunroof repair. They reassembled the sunroof so that I could drive the car off the lot, disengaged the sunroof switch (so I can't open it) and charged me 178 (for the oil change, plus a diagnostics fee for breaking my sunroof). I called the West Chester Infiniti, explained the situation and asked, "What are you going to do for me?" The Service Advisor confirmed that the sunroof had previously been replaced due to the glass shattering, but said that they wouldn't help me because the car was no longer under warranty. I asked if the warranty date was determined by the sale date and he said, Yes. I asked why it was no longer under warranty when the car was originally purchased Sep 20, 2005 and it was a 4-year warranty He said that if my Carfax report showed a Sep 20 sale date then Carfax was wrong. He told me to call Infiniti Consumer Affairs to file a claim. I called Infiniti Consumer Affairs and asked the representative, E. Jimenez, why my warranty expired on Aug 24 instead of Sep 20. She said the warranty was based off the In Service date, not the date of sale. I asked, "What determines the In Service date?" and she replied, "The In Service Date is the date the car goes in service." I asked how the in service date was determined, and she said that the in service date was determined by the date that the car goes in service. I asked, "But what does in service really mean?" and she said, again, that it's the date the car goes in service. I asked, "Who determines the In Service date" and she said it was determined by the dealer. I asked how a warranty on a car could go into effect before the car was even sold and she said she didn't know. (I'm guessing the car was not titled with DMV until Sep 20, 2005 because of the 30-day tags you get from the dealer). Moving on, I explained the situation about my current sunroof issue and the previous repair in July 2008. Ms. Jimenez said it definitely sounded like I had a legitimate claim on my hands and took down all my information and filed a claim for me. She said if Infiniti of Chantilly confirmed that shattered glass caused the sunroof damage, then she would try to get West Chester Infiniti to replace the sunroof at no cost. She asked if I was willing to go to Pennsylvania (West Chester) and I said yes, even though the dealer is 3+ hours away (and 20+ dollars in tolls). I asked if I needed to do anything and she said yes. Call West Chester Infiniti and see if they were willing to do anything for me. I reminded her that I already tried that and they had told me to call her. She said she would call them on my behalf with my case number and she would call me back on Tue, Sep 8. September 8, I received a phone call from Ms. Jimenez asking me if I had taken my car to West Chester Infiniti. I reminded her that I was waiting on her phone call with a confirmation before I drove to another state for service, particularly to a dealership that had previously informed me they were not going to assist me. I reminded her that she was supposed to call West Chester on my behalf. She said she had, but that they said you hadn't come in for service. I reminded her, again, that I had been waiting for her phone call before I drove to PA. She said she would speak to her supervisor to get approval for the claim and would call be back on Wed, Sep 9. September 9, I got another phone call from Ms. Jimenez stating that she had spoken to Passport Infiniti, Infiniti of Chantilly, the Infiniti Warranty Dept and her supervisor who all agreed that there is no possible way that a previous replacement of my WINDSHIELD would have any direct correlation to my sunroof breaking (remember Service #2?). I agreed. I reminded her that I was not claiming that service to my windshield had anything to do with my claim that it was the previous replacement of my shattered sunroof in July 2008 at the West Chester Infiniti that I was claiming caused the damage to my sunroof track. She said that there was no evidence that my sunroof had ever previously been replaced. I reminded her that TWO different dealers including West Chester that did the original sunroof replacement confirmed that the sunroof had previously been replaced. She seemed confused, but unconcerned. She said that regardless, my claim was denied. She said I would have to take up my issue with the individual dealers. I have THREE major issues with this response. 1) I never claimed that my windshield replacement had anything to do with damage to the sunroof and I'm not certain she relayed the previous sunroof replacement info to the Warranty Dept or her supervisor. 2) In July 2008, the sunroof of my car shattered, West Chester Infiniti replaced it and shattered glass in the sunroof track is what caused it to break. This seems like way too big of a coincidence to overlook. 3) When I dropped off my car for service on Sep 1, my sunroof was not jammed. It jammed while my car was in Infiniti's service garage, in their care. Why should I be responsible for replacing the sunroof when it was an Infiniti employee who caused it to jam? To top it all off, if I had dropped my car off EIGHT DAYS earlier, I wouldn't even be in this mess anyway. Andrew of san mateo, CA September 3, 2009 The Navigation (map) screen turns off when a phone call is placed or received. Infiniti went to great lengths to create a system that allows for both hands free Navigation and Phone use. However some ridiculous reason they opted to replace the Map screen with a screen that tells you your on the phone. This requires one to get lost if following the navigation or pull off to the side of the road until your off the phone. As far as I know this problem still exists in the 2009 model as well. An accident waiting to happen. sharon of Deer Park, TX August 27, 2009 I took my Infiniti G35 in for service because the brakes were squeaking. IT has 25,000 miles on it. Infiniti has a 4 yr 60,000 mi warranty. The dealer wants to charge me over 400 to replace the front brake pads and rear rotors. I had a similar problem when I owned a 2004 G35 only the first time I took it in the work was warranted and it was over 12,000mi on the car. I ended up taking it in 2 more times within the span of a year. I ended up paying for the repairs the 3rd time. When I talked to the dealership on my new G35 they said they only cover brakes up to 12,000 mi. I can't find anything in the warranty manual to that effect and like I said they covered it on my 2004 model way past 12,000 miles. I have been doing some research and seeing that there seems to be a lot of problems with infinitis brakes. Are they just trying to slip this loop-hole in to get out of paying for paying for work that should be under warranty. I can't afford to pay for these brake repairs and I don't want to be doing it every 12,000 mi. Kevin of Great Falls, VA August 24, 2009 I purchased the FX 45 Brand new, 54,000 at 60,000 miles, the right rear wheel bearing broke and caused 3,500 in damage. Shocking, since I have never had a bad wheel bearing in my life, and these wheel bearings are not like the ones in the "old days" that required periodiac re-packing. Then at 80,000 miles the left front wheel bearing went bad at 1,000 repair. now at 116,000 miles the right front wheel bearing is bad. Adfter 100,000 miles I can expect anything, but heres the real shocker, The Nissan Altima has a recall on the wheel bearings manufactured by the same company ? whats up with this? I see no recall for this car and I have owned many, many, many cars and trucks in my life, and NEVER had a wheel bearing go bad. Come on Infinity, own up to it! Mohammad of Pomona, CA August 19, 2009 I have bubbling all over my dashboard. They will not do anything about it because it's out of warranty. This is not a warranty issue, it is a quality issue. This has nothing to do with wear and tear. They will not honor my car, because i complained that when i brought my car in for service they charged me for things that they did not do, because one time out of suspicion i took my car to a friend of mine who is a mechanic and he pulled out the old parts that the dealership charged me for replacement with new parts. I want them to replace my dashboard and keep up the standards of infiniti. Randy of Acworth, GA August 6, 2009 My 2004 FX 35 dash is bubbling and I am told Infinti is aware of this problem but will not do anything about. It is a problem that surfaced on Infiniti's about 2 years ago. My Air conditioner and brake performance are also poor like other complaints posted. Advertisement
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