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Randy of Spartanburg SC (06/10/08)
My wife and I purchased TWO NEW Muranos in the summer of 2004. They have reliable and comfortable with really no complaints until last Fall. The Drivers Seat in one suddenly Broke. At first I thought the seat frame was off track, but after taking it into the Nissan Dealership in Greer South carolina, they said the frame was broken. Nissan North America said that it was just out of warranty and they would not repair it. I have a Service Bulletin in my hand that showews exactly what the problem is and the parts to fix it, but Nissan Denies such a bulletin oir any knowledge of such potentailly unsafe problems wiht the seat. The car cannot be driven safely becasue the drivers seat moves so much. If I were in an accident I no doubt would be thrown through the Front Windshield or worse. I am wanting to know if there are other Murano Owners who have experienced this problem. Since I cannot get a resoultion fron Nissan for such an obvious safety issue, I am forced to file complaint with the Federal Trade Commission as of today. Also I am compleleld to filing complaints with any Consumer WatchDog Group that I can to get the word out. It is a SERIOUS SAFETY COncern, One that Nissan is turning their backs on. I am Greatly Disappointed in this company as they have been impossible to deal with, and my wife and I have driven Nissan's for years....No MORE!!!
Chharles of Union City TN (05/28/08)
I recently purchased a 2009 Nissan Murano with a factory installed navication system. I have a $200.00 Tom_Tom that runs circles around the one installed in the car. For the price we paid for this option, it should be expected that the option would at least be current. In usage, a great many of the highways, streets and addresses are not available. If considering this option, try before you buy.
Veronica of Anaheim CA (05/13/08)
Today I arrived at the dealership in Costa Mesa to have the oil changed on my Murano. I have a maintenance plan that allows me to get free oil changes up to a certain mileage or date. Well, the original contract that the dealership gave me at the time I bought the car says it expires in 2009; however, when the contract was inputted into Nissan's computer system, they put 2008. So I was turned away by Nissan in Costa Mesa, and told they couldn't honor it because it had expired. The guy at the counter wouldn't even listen to me when I showed him my copy of the contract. I was told to take it to the dealership that sold me the car. But, instead of driving 20 miles in OC traffic, I decided to call Nissan's consumer affairs department --but they're just as horrible. They had no sympathy or even tried to do anything to help me resolve the issue. Instead I was told to look in my paperwork for the number of the company issuing the maintenance plan and talk to them about it. Nissan wouldn't let me speak to a manager or seemed to have any sympathy. BTW, in the contract the only number and company logo printed is, Nissan! This was my second dealership, I attempted last week to have the oil changed at a different dealership (the one in Orange, CA), but they told me they were short-staffed and to come back another day. I, naively, said okay no big deal. I had no idea that this is what I was going to be coming up against or that the contract would expire four days later.
Lisa of Huntersville NC (04/21/08)
I purchased my Muran new in 2005. I have had to replace the tires three times, I did not buy cheap ones. No car should go through tires that fast. Now the front doors will not lock and I have been told it will cost $1000 to fix them. This is a basic electronic of any car. Nissan has yet to contact me regarding my complaint. I have always bought a car and drove it into the ground. I am questioning their product.
Susan of Baton Rouge LA (12/28/07)
My 2005 Maxima transmission stalled/died on an overpass at I-10. The sheriff's dept had to push me out of the way of traffic. Loose change fell into my circuit board from the display ledge on my vehicle. During the inspection at the dealer, the Service advisor acknowledged that this should have been a recall and they knew axactly what the problem was. The diagnosis was easy to determine. My circuit board (due to the change) burned/melted the plastic housing and caused all of the electronics of my vehicle to fail. After repairing my vehicle they put in a new and improved part which prevents coins from falling into the circuit board. This indicates to me that there has been enough complaints to warrant a redesign of this Nissan problem part. They did not charge me for the newly designed part. They charged me to repair and replace the failed part and damages thereof. I called the manufacturer and they have refused to consider paying for the repair. I am a retired (as of last year) consumer services Mgr. for 8-1/2 years for the largest volume Mazda dealer in Louisiana. This is unbelievable to me. The consumer is at risk of harm if their vehicle fails as mine did. Lucky for me, it failed and the sheriff dept passed by soon after. I am glad that my vehicle did not catch on fire or someone piled into me. I was stranded for about 1 hour at the very bad place. This should have been addressed by the manufacturer and made known to the consumer as a potential hazard and could endanger the driver and or others in the vehicle. Please advise. Susan Martone
Jetly of Alexandria VA (07/01/07)
I have a 2003 Murano which started giving me problems within five months of purchase. Currently, the stepper motor is not functioning, I couldn't drive the vehicle because of that. I couldn't understand why these Muranos are giving so much problems to consumers.
Lamara of Long Beach NY (06/26/07)
On June 16, 2007 we bought a brand-new Nissan Murano from Nissan dealership. On June 24th we noticed that the left front door was painted. We don't know if this door was damaged, scratched or what happened to it, but the fact is, it was painted over. In this case the used car was sold as a brand-new car by this dealership. At the dealership no one mentioned anything about that.
Raj of Albany OR (04/10/07)
I purchased a new 07 Nissan Murano on 03/24/07.It was not yet detailed. It was raining and the vehicle was dirty.We were told to bring it back on 03/26/07 to have it detailed.After being detailed the salesman went through the new vehicle delivery inspection.T
his is when I saw scratches all over the vehicle. The salesman documented this on the new vehicle delivery check list. I was told to bring the vehicle back on 03/26/07, so they could remove the scratches. When I picked it up, it was shinny with a heavy wax or polishing compound residue that masked the scratches but did not remove them. It wasn't until late that afternoon that I noticed the scratches again.
There were also heavy swil marks as the result of buffing in order to remove the scratches by the dealer.The tail gate has a dull finish to it.Not what a new car finish is supposed to look like. This is not what the paint of a new car is supposed to look like. I do not want them to attempt any more buffing. I have been informed by professional auto body painter and auto detailer that these scratches cannot be removed permanently.
It will always be evident soon as the wax wears off. By trying to buff out scratches you do remove the clear coat. Clear coat is the protective coating for the paint coat. Even the very slightest removal of clear coat will expose the paint coat to damages from the sun and other environmental elements.Clear coat is actually very thin. About 1.5 to 2.0 millimeters thick.
Robin of Royal Palm Beach FL (02/07/07)
The dealer and the manfacturer were well aware that the Nissan Murano had issues with squeling brakes when you reverse yet they failed to disclose this information prior to me purchasing the vehicle. This is an fraudulent act. To find out they knew about the issue and do not have a fix for the problem is insane.
Don of Orange Park FL (01/26/07)
2006 Nissan Murano noizy brakes Dealer was well aware of this problem with the brakes on this Model They did not disclose at point of sale Nissan has noted it and there is no remedy as of yet This is ridicoulous
Ned of Ogdensburg NY (01/26/07)
My 2005 Nissan Murano started loosing power, check engine light, AWD light started flushing and cruise control was not operational. Stopped the car and called dealer who told me to call towing service, pay the service and Nissan will reimburse me for the cost. The Dealer told me that there is nothing wrong with the car - had code u-1000 and that I have to pay the costs of check up and towing.
The dealer told me that it was my mistake because I kept the car in a garage and that sudden changes in temperature could couse a malfunction. I attempted to contact NISSAN USA and they gave me runaround and advice me to volonterly surender the car so I would continue paying lease and they would keep the car. I could not believe what is happening. Be careful if you lease or buy Nissan because service is very, very bad and customer service is joke.
Karlene of Apex NC (01/10/07)
Noisy brakes on 2006 Nissan Murano. Brakes squeaks when backing out of parking. Nissan said it is normal for the brakes to squeak when it rains. My vehicle squeaks all the time, even when it is not raining, even when it's hot, even when it's a normal dry day.
Urbano of Miami Lakes FL (12/10/06)
Nissan Murano has noisy brakes when backing up when vehicle is cold.
Dealer says nothing they can do Nissan Motor problem no solution for it at this time.
Fred of Largo FL (11/25/06)
Purchased a 2005 Nissan Murano from Autoway Nissan of Brandon, FL in August of 2005. In August of 2006 the AC stopped working. Since I had purchased a gold extended warranty I figured it would be covered. Alas I was told by the service write Ryan that they thought a pebble might have bounced uo an hit and punctured the condenser. Therefore it was not Nissan's fault. I was flabbergasted when I saw where they had positioned the condenser...Right in the center,bottom of the vehicle front with absolutely no protection whatsover. I wrote to Mr Brad Bradley of Nissan and received no response whatsover.
Cost me $1000.00 to replace condeser. Fully expect to see it happen again because of the positioning of the AC condenser.
Alia of Parma Hts OH (08/26/06)
I have problems with my car paint and they refuse to look at it stating that is chiped by stones. I am concerned much more the way I was treated--in a very unkind manner-- When I purchased the car (Nissan Murano) I supposed to have two keys instead, they gave only one. I try to call many times and still they don't find the second pais.
Leslie of Easley SC (05/22/06)
I own a 2003 Nissan Murano and was pulling into my parking space at work when the car accelerated at a high speed. I had both feet on the brakes trying to stop the car but was unsuccessful. The car hit the building and continued to accelerate. There were 5 witnesses to the incident. I contacted the police, my insurance company and Nissan. It took Nissan 3 weeks to send out an adjustor and 3 more weeks to contact me to tell me Nissan was taking no responsibility in the malfunction of the car. After searching the website for Nissan complaints I discovered that this had happened to several other Nissan Murano owners and each time Nissan failed to take responsibility.
It concerns me that people are driving this vehicle with this malfuntion and no one at Nissan is concerned enough to put warnings or a recall on the product. Someone will end up getting killed with this kind of malfunction. The service center was very unhelpful and unpleasant to deal with.
I drove the car directly to a Toyota dealership and traded the car with $4,000 + damage to it just to get away from Nissan. I will NEVER own another Nissan.
Serge of San Clemente CA (04/04/06)
Last year I leased a Murano mostly to commute to work by highway. The first couple of months I was getting an average of 22 to 26 mpg. Four months ago it dropped abruptly to 14~16mpg. I took it to two different dealerships where they just plugged it in and pulled the DTC codes. No root cause analysis, no further investigation. I got the most preposterous diagnosis from 'bad gas' to 'oh, it’s winter gasoline'. I contacted Nissan hoping to have an FAE look at the vehicle.
After a lot of back and forth (including emails to Jerry Foley, James Ferraro and Bill Bosley) Nissan’s position is basically that: - While my Murano consumes 40~45% more than what it did when I first purchased it, Nissan maintains that there's nothing wrong with the vehicle. - While Nissan markets the Murano as a fuel efficient vehicle and happily references EPA numbers of 20~25 mpg, it has the audacity to respond with “the gas mileage figures are based upon tests that are conducted by the Environmental Protection Agency (EPA) and not Nissan North America, Inc.” Am I being unreasonable here?
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