John of Town Creek AL (02/09/09) Purchased a new 2007 Nissan Murano in July 2007. Have had 4 alignments and two brand new sets of tires (3 if you count the new ones that came with the vehicle). All of this has happened before 30 thousand miles! The tires were completely worn and feathered. The dealership states that we need to align our vehicle more often! My wife is a very conservative driver and only drives on the highway. I have had a Chevy truck that has over 40 thousand miles and has never had to be aligned. Wondering if anyone else has had this problem with the Murano?
The tires have had to be replaced twice and the vehicle aligned 4 different times. There has got to be a reason that the car needs to be aligned so much but they say there is not problem. We just need to align it more often.
Helen of San Ramon, CA February 5, 2009
Helen of San Ramon CA (02/05/09) I have a 2006 Nissan Murano. I bought it brand new, and around 32,000 miles, I experienced battery failure, and called AAA to jump the battery for me several time. Every time the AAA battery print out says bad battery, the Nissan dealership would tell me the battery passed their tests. The battery finally quit on me at 41,000 miles, and I had to pay out of pocket because it was not under warranty anymore. Guess what, the new battery I paid out of pocket last year (10 months ago) could not be started again on the parking lot.
AAA print out shows bad cell, and the dealership again tells me the battery passed their equipment tests, and the Regional Specialist from Nissan Motors stand by the dealership and will not replace the battery even though it's under warranty! What good is a warranty when they refuse to replace the battery. Can their equipments be calibrated differently to prevent Nissan Motors from having to cover these battery warranties?
I am extremely frustrated and I am driving with a battery that's like a ticking bomb not knowing when it's going to complete die on me. It is NOT fair to consumers that Nissan motors and its affiliates refuse to replace a bad battery because it passed their test! If the battery was good, it should have passed the AAA test as well! I sure hope someone will address this issue and make these big corporations from taking advantage of consumers by providing no good warranties!
I am driving with a faulty battery and cannot have it replaced at no cost by Nissan even though the battery is under warranty!
Francoise of Highland, CA January 17, 2009
Francoise of Highland CA (01/17/09) My 2006 Nissan Murano is only 2 1/2 years old but is already out of warranty because I have 43,000 miles on it. The power steering fluid started to leak and I was told by the dealer that I needed a new hose at a cost of 800. I checked on line and saw that this seems to be a common problem with Muranos. I asked Nissan for assistance with the repair since I was out of warranty but as the owners of 3 Nissans, we thought we might get some help.
After close to 3 weeks, I was told Sorry but no with no explanation by the regional specialist in charge of my case. WHen I checked with customer service all they could tell me is that I was out of warranty. This was the reason I contacted them originally to ask for help! Anyway, this problem should not arise. Nissan cars seem to be less reliable than in the past and customer service is non-existent. We won't be buying Nissans again.
Choice is to get the hose replaced at a cost of 800 at the dealer, 450 at a mechanic's or to simply replenish the fluid as needed. My plan is to dump the Murano and buy a crossover from another brand.
Jennifer of Bernville, PA December 30, 2008
Jennifer of Bernville PA (12/30/08) I own a 2003 Nissan Murano which I have faithfully serviced for the entire time I own the vehicle. At 80,300 miles the catalytic converter went bad which is covered under a federal emissions law to 80,000 miles. I called Nissan to see if they would honor the warranty or at least pay for the service being that the car was 300 miles over the acceptable mileage. After days of the run around with people promising to get back with me the next business day (call will always kick into someone's voicemail), they finally told me that they would not honor a good faith warranty even if the odometer was at 80,001.
The customer service representative was down right rude on the phone and told me that it wasn't his problem. He refused to give me the name or number of a supervisor and told me that the decision was final and had already been made. I called the 1-800 number back and they shuffled me onto someone else who would get back with me the next business day.
Their reason for denial of any assistance was because I did not have a service relationship with the local dealership. I explained that I had only lived here for a year and I could produce receipts of all service work. The regional specialist's supervisor said that since I hadn't spent money at their dealerships for regular maintenance, they were not going to spend money to help me with the repair now.
I guess it didn't matter that I had already spend over 33,000 on the vehicle and also purchased the extended warranty. I can't believe they treat customers that way! I will never buy another Nissan again and I hope someone reads this and thinks twice before they do!
Judi of Sandy, UT November 10, 2008
Judi of Sandy UT (11/10/08) Traveling 35 mph and red light approaching intersection where light had turned red. Began decelerating as I approached the stopped traffic considerably ahead of me. Getting closer to the stoppes traffic, I began to brake. I felt a catch as if the brake was going to engage, and then the brake pedal went straight to the floor. I tried braking four or five times as I came nearer to the vehicle ahead of me which was a double decker automobile transport truck. I watched as if in slow motion with my foot pressed hard against the brake and knew I could do nothing - I would be hitting this large vehicle. Since I had already begun to decelerate as I approached the truck, my guestimate at the time I tried to engage the brake was about 25 to 30 mph upon impact. The airbag was deployed hitting me in the chest and I have multiple contusions on the toes of my right foot which occured while trying to engage the brakes several times. This has been verified by a doctor's report. The brakes following the accident were working. I am concerned there could be in intermittent problem with the hydraulic braking system, ABS or other, and could this happen again
I hit the back of the truck with no brakes, the airbag was deployed striking me in the chest causing chest pain and inhalation of the propellent. I have multiple contusions on the bottom of the foot and bottoms and in between the toes due to trying to trying to engage the failed brakes. This has been documented by a doctor's report. The vehicle is currently at the dealership, and I don't know at this time what the economic damage will be due to the physical damage to the vehicle. I know the replacement of the airbag alone will be very costly.
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