Nissan Pathfinder Reviews

Nissan Corp Customer service offered me $2k but I didn’t want it to get “fixed” again and have the same issues. So I went back to my VERY GOOD dealership and traded it in. I definitely took a value loss since it was no longer new and it was pretty significant. The dealership shouldn’t be eating the cost of a lemon, nor should I - every once in awhile, there’s a bad one in the batch - totally get it; BUT Corp should be eating that loss. I’ve requested a partial compensation but was told since I traded it, I wasn’t eligible. They were only willing to fix it. I wasn’t going to keep driving an unsafe car. It’s AT a Nissan dealership where they can still “fix” it, but I shouldn’t be at a large loss because they sold a VERY faulty product they couldn’t fix.

I took it to a Nissan Service Dealership in Cleveland Ohio and worked on the radio for 4 hours, taking it apart and could not figure out the problem. They wanted to charge me $800 for diagnostics plus they would need more money to investigate the problem and they already worked on it for 4 hours which was more time than the original amount of the diagnostics. I told them I didn't have that kind of money, I said that I knew that service department had money in the coffers just in case financial issues arise. So they lowered it to $600 and still couldn't say that they wouldn't need more time.

They also found in diagnosing the vehicle there was a code issue that my mechanic P17F1 CVT Judder and gave me a bill for $9k. They didn't want to deal with the vehicle anymore, so they put the radio back together, charged me for an Oil Change (didn't top off the fluids), cancelled out the diagnostic charges and told me to take the vehicle back where I purchased it from. Also, don't bring the car back to them.

I took the car to Ron Marharfor Hyundai in Akron Ohio where I purchased the vehicle May 1, 2025. I was their for 6 hours before they eventually gave me a rental car. Their diagnostic was $167 per hour compared to the Cleveland Rockside for $154. I didn't know diagnostics were per incident and per hour that's how you get charged so much. I figured they hook it up to a machine, it would check the vehicle then spit out a report. Well that didn't work. They couldn't figure out what was wrong with the radio either.

RM Hyundai called me on Monday, May 5, 2025, to tell me they think they figured out the problem. WOO HOO. Both service departments said it could be something as a frayed exposed wire. Ok folks, check out with wat they came up with. They said some kind of sugary substance got between the console and the wiring, it stuck to wires that overcharged, added power to the radio wires and that is why the radio wouldn't turn off. They said it wasn't an ECM (Engine Control Module) and that would cost me $730 plus tax to fix.

Firstly, I would like to know how a sugary wet substance got between the cup holder to the wires? I contacted Nissan North America Inc. on Thursday, May 8, 2025 to be told there was nothing they could do based on the Warranty and mileage, but hey they brought up recall issues. Also, I was hung up on by their customer representative named Ali and when I called back and spoke to Wendy after she got my car information, thinking she was going to help me, told me there was nothing they could do. But they want me to fill out driver information through and email they will send me. Why would I fill that out? There not going to help me. Plus where I bought the car from didn't update the information to them.

I didn't expect them to pay for the whole bill/invoice, I figured they would just help even if it was a small monetary amount. Nissan has put a bad taste in my mouth and that will be the last Nissan that I will purchase. They were not honorable or truthful about how the NISSAN radio, their product, broke. I am a firm believer in if you are not satisfied with the Customer Service or the Product to move on and they will never have my hard earned funds.

The dealership representative asked me if I had any transmission problems, and I explained that I didn't, it was just precautionary. He dismissed the need for service, arguing that as long as it didn't give problems, it was better to. Three weeks ago, my vehicle had an incident. It lost traction in a heavy rainstorm. I called the towing service and took it to another Nissan dealership in the town where I was. At the workshop, they were very friendly, they checked the car, and, strangely enough, when it arrived at the workshop, it no longer had any faults. They ran tests, and after three hours there, and a 150$ of labor, there was no verdict. It as it was.

Strange, but it's the dealership, and the technicians know about it. I replaced the battery because I noticed it was a bit faulty. The car behaved well for a few days, until, again, in heavy rain, It lost traction. I was in a very dangerous area, on a curve at the exit of a roundabout, and in despair, I accelerated hard in neutral and then put it in gear. I managed to move it a bit, and then it died, the lights came on, it wouldn't start, but I had moved it a bit, and I wasn't in as much danger anymore.

After a few minutes, I tried to start the car again and managed to leave it in a parking lot. I went to do some errands where I was going, and I came back to get my car, intending to look for another tow truck. However, the car started as if nothing had happened, and it stayed that way until last Tuesday, when I returned from my duties, and again, the incident occurred. This time, I wasn't in such a dangerous place, so I turned off the car and waited half an hour. It started again, apparently fine, but as you can understand, I can't continue in this state, so I went back to the dealership, this time the one in my area, where I always take my vehicle, explained to the workshop what was happening, and left the car for inspection.

On Wednesday afternoon, I received a call from the workshop to inform me that they haven't found anything... that they will continue with tests and that on Thursday morning they will have a verdict. Thursday morning passed, and nothing. That evening, they called me to say that, although they haven't been able to recreate the fault, they found a code indicating a problem in the transmission, that it needs to be changed to see how it responds... Can you imagine my astonishment upon receiving such news! Change the transmission to see if that's where the problem is? I immediately went to the workshop to pick up my car. A repair of that type costs as much as the current value of the car, and doing it to see if it works, is something that doesn't make sense to me.

Investigating on the internet, I have always found that the life of those transmissions depends on regular oil changes since, as it loses properties, it does not dissipate the heat generated, and faults begin. So I wonder, why didn't the dealership change the transmission oil when I requested it? Is the business in making the transmission fail? They ran many tests, but none of them evidenced a check of the transmission oil. Is that not considered in the fault protocols?

Continuing with the search, I found a service bulletin from June 3, 2016, Classification EL15-028b, Reference NTB15-112b, which mentions a problem of sudden power loss when accelerating, very similar to what is happening to me. So, I wonder, why do neither of the two visited dealerships make use of this? Why do I find it, and they don't? According to the publication, the repair must be carried out at a Nissan workshop. Do you think they deserve my trust? I was thinking of acquiring the new version of the Pathfinder, but I don't think so anymore. I used to recommend the brand to my friends, but now I'm not sure, as the brand includes after-sales service. The authorized workshops are doing a disservice to Nissan as an organization.

- Audio shuts down randomly.