|
Andre of Virginia Beach VA (08/28/08)
Purchased 2005 quest on 11/4/04 new and purchased security plus extended warranty. At 7,000 miles noticed rust on foldaway seat hinges dealer replaced. Changed brakes and turned rotors at 34,000 and 59,000 miles. Replaced rear shocks and springs at 61,000 miles. Extended warranty covered springs but not shocks. I argued that this was not normal and should be covered. That the springs could have caused my shocks to go bad. The dealer said it could be the other way around. My rear tires weren't even feathered which shows that shocks are bad.
Brought the car in for a front sunroof leak on jan 2007. Said it was drainage hose and was replaced. Now i have a leak in my rear skyview that put water in my foldaway compartment or on passengers. Extended warranty won't cover this saying seal is a wear and tear item. On top of that dealer charged $98.00 for the diagnosis. They said they don't fix that but will have to subcontract out and charge more for the repair. Whoever heard of a dealer not repairing a car. Said it's body work because there is rust under the body panels and headliner. The front sunroof is also showing signs of rust on the glass panel. Overall this vehicle has a lots of little things wrong with it from fuel guages not regestering fill ups to side doors not closing all the way. They happen intermittently but still they happen. For a $40,000 vehicle you expect more from nissan and they just deny claims even with thier best extended warranty.
Over the 3 plus years that I have owned this vehicle my repair cost and what the manufactorer calls maintenance is way more than any of my vehicles combined. Not to mention rental cars at $40.00 a day and my personal time taken off from work to fix these items. And the last item with the rust and shocks cost me 3 days of my vacation only to be told that the springs were on back order. Spent $950.00 alone on brakes and shocks just this week for a car with 61,300 miles and a $1,500 extended warranty from nissan. Somebody needs to make them accountable for their product.
Maria of Toa Baja, Puerto Rico OTHER (08/06/08)
El 29 de julio del 2008 lleve mi Quest 2004 a servicio porque tiene un ruido en el motor al encenderla y una ventana de la puerta que se congela y no sube apropiadamente. Me indicaron que el ruido era casi nada ya que la encendia y era dificil de percibirlo. Supuestamente esto deberian ser los lifters del motor por no dar mantenimiento apropaiado. Me dijeron que se le efectuara un flushing al motor y cambio de aceite por primera vez y que luego de esto cada 1000 millas tengo que cambiar el aceite de motor consecutivamente por varios meses para ver si el ruido mejora. Despues de 3 dias con mi vehiculo cuando lo fui a buscar el ruido estaba ahi. Me dijeron que despues de varios cambios de aceite a lo mejor mejora. Me chocaron la guagua y la puerta en la que trabajaron porque la ventana no subia me le botaron la lampara. Al dia siguiente cuando encendi mi vehiculo el ruido que esta tiene es asombroso. Anterior a lo que hicieron era dificil oirlo, ahora tengo una orquesta en mi motor. Mi guagua esta proxima a cumplir las 60,000 y me pregunto si lo que estan tratando de hacer es que esto suceda para no honrarme garantias?
Michelle of Conyers GA (07/17/08)
I purchase a brand new 2004 Nissan Quest. Within 3 months I started having problems. When I took it in to the dearlership, they could not recreate the throttling noise, but made note of it. After several trips and out of warranty, they said they found that there was no oil in the car! I asked how can that be, I had the oil changed 2 weeks ago. Never the less, they said that I'm responsible for makeing sure oil is in the car and it was not covered under the warranty. I argued that I didn't know there was no oil, no sensor warned me, and I didn't check the oil because I had recently had an oil chnage! In the four years that I've owned my Nissan, I have to add oil about every 3 weeks. The throttling noise still exits and blue smoke comes out on every cold start. Now other things are happening, like miss firing, catalytic converter, and the O2 sensor. It's always something wrong with it. It's very embarassing to always have car problems with a car that still looks new!
Polly of Rochester NY (07/01/08)
Special ordered our Quest in April of '04 and received in July. From the moment we drove off the lot we began having problems - from something as major as a whirring in the engine to the extras we paid for not working properly. I actually saved 3 work orders from 3 dealerships that list the problems we were having that never were fixed. Now that the car is not under warrenty we have a list of items that as still not fixed paired with some major engine issues that should be covered by an extended warrenty we purchased (not from Nissan.) I have contacted Nissan USA and have spoken with the regional rep but she has told me I must pay for a diagnostic test before they will review my file for any Good Will monies from Nissan. Here is the kicker: the diagnostic test would have been covered under warrenty, so why wasn't it performed before? This ordeal is making me sick because we are now stuck with a vehicle that we either must pay out of pocket to have things fixed or drive a vehicle without use of the extras that we paid for or both. Nissan is not willing to stand behind their product and take responsibilty for their lack of quality. I need help getting this van fixed at their expense, not mine!
Sandra of Des Plaines IL (06/07/08)
Nissan does not stand behind its product! It lacks the quality you thought and imagined nissan would have but does not. We own a 2004 Nissan Quest, and from Day one we have had several issues with the mini van including an engine tick that Nissan refuses to help us with, sliding doors that freeze shut everytime it gets below 20 degress. numerous recalls on the van, we paid over 40K for the top of the line nissan that is not worth 2 cents. Nissan USA is got to be the worst car company made in the USA. great styling but terrible quality threw and threw. Never By a nissan again! They will not support the product period.
Thomas of Live Oak FL (06/03/08)
Bought a new Nissan Quest while on vacation, in June 2006. Car came with Michelin No Flat Tires, we were advised to purchess a Service agreement on the tires because they were very costly,we did, not only will it not cover these tires but the tires can not be fixed. As a result of these tires being on our Nissan we had to buy new tires, wheels,sensers,lugs for 5 tires(You don't get a spare with No Flats
Philip of Succasunna NJ (02/12/08)
I currently lease a 2004 Nissan Quest. My lease is up in August 2008 and my transmission broken down on me in January 2008 @ 63,700 miles. The warrantee on the vehicle covers 5 years or 60,000 miles. As you can see, I am over the miles by 3,700 but the product should not have broken down at only 4 years of age. Emma Lancaster (Customer Service Rep. North American) and the Nissan Corporation were not helpful in solving this problem of replacing the transmission at no cost to me. After waiting 2 weeks for Emma to return my call with a status of the situation, she informed me that I must supply proof that I had all necessary maintenance done on my vehicle. I then submitted receipts from independent station owners indicating that all necessary maintenance was preformed. After waiting yet another week for an answer from Emma and Nissan, Emma informed me that Nissan would not pay to replace my vehicle because I did not have my vehicle serviced at a Nissan Dealership. However, two weeks prior Emma Lancaster admitted to me that the transmission should not have broken down at this point in time.
Amanda of Statesville NC (09/06/07)
I purchased a new 2007 Nissan Quest in August 2006. I had problems with it right from the start like engine noise that the dealership never could resolve. In June of 2007 I took my Quest in for routine servicing plus I had a tailight out and they were to fix that as well. The work was completed and several days later while my Quest was parked in my garage, turned off and without the keys in the ignition, my Quest caught fire. We attempted to put the fire out and called the fire department who responded and got the fire out. I called the dealership right away to inform them of this event and their actually words to me were So why are you calling us? I then called Nissan USA who did agree to conduct an investigation into the fire. After the investigation was concluded they determined the fire was started in the wiring to the tow hitch on the back of the vehicle which was on there when I purchased it. Nissan USA stated that they did not put the tow hitch on in the factory and therefore it was not their problem. They further stated that the dealership was claiming they did not put it on either. I explained that I have pictures from the day I bought it and the tow hitch is on there so one of them put it on there. The dealership will not take or return any of my calls (I have made too many to count).
Cecilia of Pittsburg CA (01/17/07)
I had ny Nissan Quest minivan seviced last Sep.30,2006 and my car stalled in the middle of a busy intersection,got towed to my trusted mechanic's house for repair.My mechanic found out that the oil filter was missing, had the car didn't stall, the engine could have blown up with me inside. I notified Nissan about the findings of my mechanic in writing with my mechanic's statement. I waited for their reply. Sent another letter of follow up but Nissan did not respond. I called Dave Rapier to find out what his decision is last December 2006 and only able to talk to him last Friday Jan 5, 2007.
He said that Nissan does not claim responsiblity for the missing oil filter and they can't give me any consideration for any of the damages and incoveniences that I incurred. He even said that my car could have been vandalized and somebody could have taken out the oil filter. What a lame excuse! I told him that I only drive from home to school and some errands and we have a remote control operated garage door and the car has an alarm and no one can open the hood unless you break inside the car and this has never happened since we had the car in 1998.
I only go to Nissan for oil change for all our Nissan cars and I have a record with them since 1992. I only go to our mechanic for major maintenance or repairs because he has personal concern for our safety being our friend for 16 years. But for oil change, Nissan is more accessible to us plus it's a Nissan car, so I only go to the dealer service department.
As a result of this, I missed a few hours of work, had to ask somebody to pick me up from the place I got stalled, bring me back to work, pick up my children from school,pick me up from my place of work and my husband and I had to drive all the way to San Francisco, Ca to borrow my daughter's car so I can have a car to use for the rest of the week while my car is being serviced by our mechanic.
The fear and thought of getting hit when my car just stopped in the middle of a busy intersection (around lunchtime)stressed me so much and my workload that was waiting for me that needs to be finished that same day, I had to work double time to make it on the deadline(test scores to be submitted to the county - Education Dept.)We had to borrow a substitute car, gas it, cross the Bay Bridge, compensate the person who helped me pick up my kids and performed my job. All of these contributed to my stress and I had to pay the mehanic also for servicing my car.
I'm not asking for big compensation, just what is right and what is due me.Please help me as Nissan is a big company and Mr. Dave Rapier did not even showed sympathy to what happened as a result of their last service performed in my car. Thank you so much for giving me this opportunity to voice out my side. I look forward to hearing from you at your convenience.
Ruby of Birmingham AL (12/27/06)
2004 Nissan Quest SE Model-Purchased in August of 2003: Along with many of your other readers, I also have had numerous problems with our Nissan Quest. There have been ongoing problems since day 1 of this purchase. To name a few: 1) Sliding doors rattles and seemed to not shut properly 2) It has been through a major recall and another one that has to be completed soon. 3) Rear captain chair rattles 4)brake work had to be done fairly early into ownership of this van. 5)Check engine light problem 6) Wind noise at the sunroof 7)Car would not shift out of park 8)Problems with engine starting-10/10/2005, 3/20/2006, 11/6/2006, 11/18/2006, 12/2/2006, 12/6/2006, and most recently 12/25/2006. This has been an ongoing problem and the dealership can't seem to find the problem. This can not be normal with a new vehicle. This car is really pretty and fancy but don't waste you money. You WILL be sorry.
1
Gary of Horn Lake MS (05/19/06)
January 27, 2005 I purchased brand new a 2004 Nissan Quest from a Nissan Dealership. Within the first few months the brake rotors needed turning. Now on April 19th, 2006 excessive vibration while braking required a visit to a Nissan dealship for repair as safety was of a concern not to mention the irritation of the vibration. The vehicle had 29,196 miles on it, driven mostly on flat land under good driving circumstances. It was determined that the brake pads were worn out and needed replacing and the rotors needed turning.
The dealership as well as Nissan headquarters, who was contacted, claim this was normal maintenance and refused to cover it under warranty thus costing me $339.68. The warranty for a 2004 Nissan Quest is 36 months or 36,000 miles whichever comes first. While the warranty does state pads and rotors as a normal maintenance item I content it is NOT normal for brakes to be worn out on a vehicle at 29,196 miles. The manual also states on the warranty that the exception does not apply if it is due to defects in materials and workmanship. Brake pads worn out at 29,196 miles is a clear indication of a defect in materials and workmanship and should be covered under warranty.
A Similar problem resulting in a lawsuit (listed on this web site) on October 12, 2004 states similar problems with Nissan Brakes but on a Infiniti G35. The resolution there was that Nissan ammended its warranty to cover the brake pad and brake rotor for the first 3 years or 36,000 miles. In a statement from Nissan from Coleman Stephens of Nissan National Consumer Affairs was that: Nissan does not cover normal maintenance services as specified in your OWNERS MANUAL such as brake/rotors replacement.
As part of normal maintenance, brakes/rotors are to be iinspected and/or replaced (if necessary) every 7,500 miles or 6 months, whichever occurs first This statement of replacement at 7,500 or 6 months further indicates a defect in materials and workmanship and for that matter outrageous to expect to replace brake pads and turn rotors at least every 6 months! This was not indicated that such extravigant costs in maintenance would be necessary when the vehicle was purchased. No other manufacturer of vehicles require this nor is it necessary. In a side note, normal maintenance on the 2004 Nissan Quest has been very high, at only 30,000 miles the 30,000 miles service cost $390! Also an unexpected expense for a new vehicle! In a discussion with various mechanics it seems to be common for Nissan products to have brake problems and it was suggested that I purchase third party parts which would last much longer than Nissan parts.
I did not plan for a cost of $339.98 for a brake job since I thought the vehicle would be covered for problems under warranty terms. I want Nissan to re-imburse me for the $339.98.
Mandi of Benton AR (04/20/06)
As a mother of 4 small children, my options for what to drive are limited and with gas prices rising, my husband and I thought we were doing the right thing by opting for a 2005 Nissan Quest. We couldn't have been more wrong. The van is unsafe, unreliable and lacks quality. All the things you never hope to say about a car. I have had it in the shop for about 3 weeks total for repeated problems with everything from the doors squeaking and creaking to the fuel gauge not showing that I put gas in the van. The poor design in this van is unforgivable.
I trusted Nissan to provide my family with a quality product to keep my children safe and they have failed. The automatic sliding doors on these vans will not stop for small objects, the buttons to activate these doors are low, so my kids can reach them and push them to close while the their siblings are climbing in. Really Nissan does it take a child losing a hand or a finger to make you realize, a SERIOUS design flaw in a van designed for families?
Andrea of Philadelphia (6/7/04):
I was involved in a very low impact accident with my Nissan Quest. My minivan IMMEDIATELY caught fire and engulfed the entire vehicle within a matter of minutes. The other vehicle sustained no damage, unless you count a few scratches on fender as "damage". A similar complaint from another consumer was posted on the NHTSA website siteing same circumstance - low impact accident resulting in fire. In 1998 Nissan recalled Quest vehicles for faulty fuel lines and I am suggesting that the problem was either not fixed or fixed improperly - that there is still a flaw in the vehicle design.
Damage Resulting: Total loss of vehicle, loss of all its contents (two infant seats) cd's as well as video cassettes (car was equiped with video system). Car rental fees as well as car payments for 6 months. approx $5,000 loss.
Hao of Corona, NY, writes:
I bought a Nissan Quest about a year ago. It was brand new! The first day there was a problem with it after I drove home with the minivan. It constantly had the "check engine" light blinking. So I had to bring it back to get that fixed.
Then the second problem, which occurred a few months ago and is still happening to this day is a leak somewhere in the car that causes the interior of the car to turn rusty and soaking wet. I brought the car to Nissan to fix it several times, and each and every time, they assumed that the problem had been fixed but it wasn't.
I must have gone to get my car fixed over 10 times now. I wonder how it is possible for a brand new car to have so many problems? This time, they told me that nothing was wrong with it. I wouldn't even be that sure if they took a really good look at it.
When it rains, the interior of my minivan is like a small pool. It doesn't even seem like they are willing to listen. What can I possibly do about this?
I think if they can't fix the problem and it still leaks, they should give me another car. It is impossible for me to go anywhere without my car. If they are going to have my car in the shop for a couple of days, the least they could do is fix the problem.
I am very upset, and I don't think I will ever purchase another Nissan car ever aagin. The first time it's o.k. but if it happens over and over and over again, anyone in the right state of mind would be really upset.
|
