Nissan Quest

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Kristi of Charlotte, NC October 29, 2008

Kristi of Charlotte NC (10/29/08)
I have a 2007 Nissan Quest I purchased from East Charlotte Nissan brand new. I took it into the dealership becuase it was making a knocking noise and often puffing out white smoke when I started it up. I recieved a call from a tech stating the engine was blown. With little explaination as to how they came to that decision they informed me I needed to provide them proof of maintainance records. I could only find one reciept which was a recent one less than 30 days from the date of my last oil change and brake job. I contacted one of the one the garages I used to have two oil changes done to see if he could provide me with a copy of my reciepts that I could send to Nissan. He refused to give them to me.

I also in the mean time had tried to contanct another gentleman that did mobile maintenance on vehicle and although it took him a while he found the copies and faxed them to me. I sent the 3 copies of the reciepts that I could get to East Charlotte Nissan so they could get them to Nissan Corporate. After over a week of waiting I called the dealership to see what the outcome was and they denied the claim becuase the VIN number was not on any of my reciepts and the two reciepts from the mobile mechanic had 97 as the year instead of 07. I am just outragged. I have 3 children, two go to two different schools, and one is only 14 months old and was the whole reason I decided to get the VAN. She go to a family members house on the other side of town. I own 3 retail stores and have no transportation.

I paid about 300.00 for a rental car for several days becuase at no time did I think my claim would be denied and Nissan would reimberse me for the rental. I have stopped making my payments because I cannot afford to pay my car payment and have no car. I am currently borrowing a second car of my mothers that is truely on its last leg. I cannot tell you the amount of problems this issue is causing me. still to this day. HELP!!!

Andre of Virginia Beach, VA August 28, 2008

Andre of Virginia Beach VA (08/28/08)
Purchased 2005 quest on 11/4/04 new and purchased security plus extended warranty. At 7,000 miles noticed rust on foldaway seat hinges dealer replaced. Changed brakes and turned rotors at 34,000 and 59,000 miles. Replaced rear shocks and springs at 61,000 miles. Extended warranty covered springs but not shocks. I argued that this was not normal and should be covered. That the springs could have caused my shocks to go bad. The dealer said it could be the other way around. My rear tires weren't even feathered which shows that shocks are bad.

Brought the car in for a front sunroof leak on jan 2007. Said it was drainage hose and was replaced. Now i have a leak in my rear skyview that put water in my foldaway compartment or on passengers. Extended warranty won't cover this saying seal is a wear and tear item. On top of that dealer charged 98.00 for the diagnosis. They said they don't fix that but will have to subcontract out and charge more for the repair. Whoever heard of a dealer not repairing a car. Said it's body work because there is rust under the body panels and headliner. The front sunroof is also showing signs of rust on the glass panel. Overall this vehicle has a lots of little things wrong with it from fuel guages not regestering fill ups to side doors not closing all the way. They happen intermittently but still they happen. For a 40,000 vehicle you expect more from nissan and they just deny claims even with thier best extended warranty.

Over the 3 plus years that I have owned this vehicle my repair cost and what the manufactorer calls maintenance is way more than any of my vehicles combined. Not to mention rental cars at 40.00 a day and my personal time taken off from work to fix these items. And the last item with the rust and shocks cost me 3 days of my vacation only to be told that the springs were on back order. Spent 950.00 alone on brakes and shocks just this week for a car with 61,300 miles and a 1,500 extended warranty from nissan. Somebody needs to make them accountable for their product.

Maria of Toa Baja, Puerto Rico, OTHER August 6, 2008

Maria of Toa Baja, Puerto Rico OTHER (08/06/08)
El 29 de julio del 2008 lleve mi Quest 2004 a servicio porque tiene un ruido en el motor al encenderla y una ventana de la puerta que se congela y no sube apropiadamente. Me indicaron que el ruido era casi nada ya que la encendia y era dificil de percibirlo. Supuestamente esto deberian ser los lifters del motor por no dar mantenimiento apropaiado. Me dijeron que se le efectuara un flushing al motor y cambio de aceite por primera vez y que luego de esto cada 1000 millas tengo que cambiar el aceite de motor consecutivamente por varios meses para ver si el ruido mejora. Despues de 3 dias con mi vehiculo cuando lo fui a buscar el ruido estaba ahi. Me dijeron que despues de varios cambios de aceite a lo mejor mejora. Me chocaron la guagua y la puerta en la que trabajaron porque la ventana no subia me le botaron la lampara. Al dia siguiente cuando encendi mi vehiculo el ruido que esta tiene es asombroso. Anterior a lo que hicieron era dificil oirlo, ahora tengo una orquesta en mi motor. Mi guagua esta proxima a cumplir las 60,000 y me pregunto si lo que estan tratando de hacer es que esto suceda para no honrarme garantias?

Michelle of Conyers, GA July 17, 2008

Michelle of Conyers GA (07/17/08)
I purchase a brand new 2004 Nissan Quest. Within 3 months I started having problems. When I took it in to the dearlership, they could not recreate the throttling noise, but made note of it. After several trips and out of warranty, they said they found that there was no oil in the car! I asked how can that be, I had the oil changed 2 weeks ago. Never the less, they said that I'm responsible for makeing sure oil is in the car and it was not covered under the warranty. I argued that I didn't know there was no oil, no sensor warned me, and I didn't check the oil because I had recently had an oil chnage! In the four years that I've owned my Nissan, I have to add oil about every 3 weeks. The throttling noise still exits and blue smoke comes out on every cold start. Now other things are happening, like miss firing, catalytic converter, and the O2 sensor. It's always something wrong with it. It's very embarassing to always have car problems with a car that still looks new!

Polly of Rochester, NY July 1, 2008

Polly of Rochester NY (07/01/08)
Special ordered our Quest in April of '04 and received in July. From the moment we drove off the lot we began having problems - from something as major as a whirring in the engine to the extras we paid for not working properly. I actually saved 3 work orders from 3 dealerships that list the problems we were having that never were fixed. Now that the car is not under warrenty we have a list of items that as still not fixed paired with some major engine issues that should be covered by an extended warrenty we purchased (not from Nissan.) I have contacted Nissan USA and have spoken with the regional rep but she has told me I must pay for a diagnostic test before they will review my file for any Good Will monies from Nissan. Here is the kicker: the diagnostic test would have been covered under warrenty, so why wasn't it performed before? This ordeal is making me sick because we are now stuck with a vehicle that we either must pay out of pocket to have things fixed or drive a vehicle without use of the extras that we paid for or both. Nissan is not willing to stand behind their product and take responsibilty for their lack of quality. I need help getting this van fixed at their expense, not mine!

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