Nissan Quest

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Sandra of Des Plaines, IL June 7, 2008

Sandra of Des Plaines IL (06/07/08)
Nissan does not stand behind its product! It lacks the quality you thought and imagined nissan would have but does not. We own a 2004 Nissan Quest, and from Day one we have had several issues with the mini van including an engine tick that Nissan refuses to help us with, sliding doors that freeze shut everytime it gets below 20 degress. numerous recalls on the van, we paid over 40K for the top of the line nissan that is not worth 2 cents. Nissan USA is got to be the worst car company made in the USA. great styling but terrible quality threw and threw. Never By a nissan again! They will not support the product period.

Thomas of Live Oak, FL June 3, 2008

Thomas of Live Oak FL (06/03/08)
Bought a new Nissan Quest while on vacation, in June 2006. Car came with Michelin No Flat Tires, we were advised to purchess a Service agreement on the tires because they were very costly,we did, not only will it not cover these tires but the tires can not be fixed. As a result of these tires being on our Nissan we had to buy new tires, wheels,sensers,lugs for 5 tires(You don't get a spare with No Flats

Philip of Succasunna, NJ February 12, 2008

Philip of Succasunna NJ (02/12/08)
I currently lease a 2004 Nissan Quest. My lease is up in August 2008 and my transmission broken down on me in January 2008 @ 63,700 miles. The warrantee on the vehicle covers 5 years or 60,000 miles. As you can see, I am over the miles by 3,700 but the product should not have broken down at only 4 years of age. Emma Lancaster (Customer Service Rep. North American) and the Nissan Corporation were not helpful in solving this problem of replacing the transmission at no cost to me. After waiting 2 weeks for Emma to return my call with a status of the situation, she informed me that I must supply proof that I had all necessary maintenance done on my vehicle. I then submitted receipts from independent station owners indicating that all necessary maintenance was preformed. After waiting yet another week for an answer from Emma and Nissan, Emma informed me that Nissan would not pay to replace my vehicle because I did not have my vehicle serviced at a Nissan Dealership. However, two weeks prior Emma Lancaster admitted to me that the transmission should not have broken down at this point in time.

Amanda of Statesville, NC September 6, 2007

Amanda of Statesville NC (09/06/07)
I purchased a new 2007 Nissan Quest in August 2006. I had problems with it right from the start like engine noise that the dealership never could resolve. In June of 2007 I took my Quest in for routine servicing plus I had a tailight out and they were to fix that as well. The work was completed and several days later while my Quest was parked in my garage, turned off and without the keys in the ignition, my Quest caught fire. We attempted to put the fire out and called the fire department who responded and got the fire out. I called the dealership right away to inform them of this event and their actually words to me were So why are you calling us? I then called Nissan USA who did agree to conduct an investigation into the fire. After the investigation was concluded they determined the fire was started in the wiring to the tow hitch on the back of the vehicle which was on there when I purchased it. Nissan USA stated that they did not put the tow hitch on in the factory and therefore it was not their problem. They further stated that the dealership was claiming they did not put it on either. I explained that I have pictures from the day I bought it and the tow hitch is on there so one of them put it on there. The dealership will not take or return any of my calls (I have made too many to count).

Cecilia of Pittsburg, CA January 17, 2007

Cecilia of Pittsburg CA (01/17/07)
I had ny Nissan Quest minivan seviced last Sep.30,2006 and my car stalled in the middle of a busy intersection,got towed to my trusted mechanic's house for repair.My mechanic found out that the oil filter was missing, had the car didn't stall, the engine could have blown up with me inside. I notified Nissan about the findings of my mechanic in writing with my mechanic's statement. I waited for their reply. Sent another letter of follow up but Nissan did not respond. I called Dave Rapier to find out what his decision is last December 2006 and only able to talk to him last Friday Jan 5, 2007.

He said that Nissan does not claim responsiblity for the missing oil filter and they can't give me any consideration for any of the damages and incoveniences that I incurred. He even said that my car could have been vandalized and somebody could have taken out the oil filter. What a lame excuse! I told him that I only drive from home to school and some errands and we have a remote control operated garage door and the car has an alarm and no one can open the hood unless you break inside the car and this has never happened since we had the car in 1998.

 I only go to Nissan for oil change for all our Nissan cars and I have a record with them since 1992. I only go to our mechanic for major maintenance or repairs because he has personal concern for our safety being our friend for 16 years. But for oil change, Nissan is more accessible to us plus it's a Nissan car, so I only go to the dealer service department.

As a result of this, I missed a few hours of work, had to ask somebody to pick me up from the place I got stalled, bring me back to work, pick up my children from school,pick me up from my place of work and my husband and I had to drive all the way to San Francisco, Ca to borrow my daughter's car so I can have a car to use for the rest of the week while my car is being serviced by our mechanic.

The fear and thought of getting hit when my car just stopped in the middle of a busy intersection (around lunchtime)stressed me so much and my workload that was waiting for me that needs to be finished that same day, I had to work double time to make it on the deadline(test scores to be submitted to the county - Education Dept.)We had to borrow a substitute car, gas it, cross the Bay Bridge, compensate the person who helped me pick up my kids and performed my job. All of these contributed to my stress and I had to pay the mehanic also for servicing my car.

I'm not asking for big compensation, just what is right and what is due me.Please help me as Nissan is a big company and Mr. Dave Rapier did not even showed sympathy to what happened as a result of their last service performed in my car. Thank you so much for giving me this opportunity to voice out my side. I look forward to hearing from you at your convenience.

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