Complain about a product or service

Capital City Ford

Trenton, NJ

Karen of Trenton NJ (04/11/06)
I went to Capital City Ford because my boss recommended me since he's a friend of the owner. I came in with a car in mind wich was on their website. They set up all the financing and when it was time to sign the contract the sale price of the car went up from $13,999 to $18,999 ($5,000.00 more)when I asked them why it had gone up they told me that it was because the bank is the one who sets the price of the vehicle and that because of my credit they were charging me fees. I filed bankruptcy a few years ago, therefore I believed that the bank was charging me fees beause of this so I signed the contract. I called the bank and asked them to tell me what the fees were that totaled $5,000 dollars if I was already paying a 15% interest rate and they told me that they were not charging me any fees, that the dealer is the one who tells them the price of the vehicle that you want to purchase and they only impose the interest rate which is obviousely based on your credit.

I had to obtain an attorney, we were able to get them to take the vehicle back and cancel the loan I ended up loosing over $1,500.00 in attorney and registration fees not to mention all of the stress that I went thru.

Don of Trenton NJ (08/30/05)
On 8/22/05 I took my 05 Ford F150 in to have some warranty work done. The plastic cowling between the hood and windshild had seperated (there are two pieces connected in the middle). I also have a noise in the right side in the area of the windshield and right side of the cowling. After waitng about an hour the Service Advisor Michael B. Boltas said they couldn't fix the cowling because there was a crack in the left side cowl and that it didn't come from the factory that way. I guess Mr. Boltas inspects every Ford at the factory because I didn't buy the truck from Capital City Ford. It appears the cowl seperated because of the cowl had a defect that caused the crack. As for the noise Mr. Boltas coudn't hear the noise even when I pointed it out to him, he would turn a smile a say he didn't hear any thing. I still have the noise and cracked and seperated cowling on a Ford F150 that is eight months old.

Michael of Ewing NJ (06/06/05)
I brought my truck in for service due to rough running and stalling after the vehicle warms up. Their service man Bruce Jablon called me after two days and told me good news, we saved you money by not running computer diagnostics and that my problem was a result of water in the fuel. This struck me as odd, as I had drained the fuel and replaced the fuel filter that morning. Also, my diesel engine is equipped with a water in fuel light that will come on if I get water in the fuel but it never came on.

They charged me $320.00 to drain my fuel system, and for a new fuel filter. I picked-up the truck on a Saturday and drove it home but I only live three miles and it never warmed-up. The next day I set out for a long drive and when the vehicle warmed-up the same problem happened again and I towed it back to Capitol City Ford.

The next day they hooked my truck up for engine diagnostics and found the Actual problem which was a warranty repair that would have cost me $100.00 but the waived that cost for my trouble. The problem is that they would not refund my original $320.00 for their incorrect diagnostics and I also had to rent a car during the second repair, which they would not compensate me for. I took them to small claims court but the service manager, Bill Duffy, lied to the presiding Judge by the name of McManimon and told him the cost of the second repair would have cost me $489.00 without telling the judge it was under warranty. The judge would not allow me to introduce proof of the fact that it was a warranty repair, told me I was not entitled to any extra money, and within 7 minutes dismissed the case. These men have no problem lying to their customers or in court to cover-up their incompetence not to mention in keeping money that they steel from their customers.

I paid and extra $320.00 to Capital city Ford along with rental car cost of $167.00 as well as two days of missed work due to their not running diagnostics and just guessing at the problem.

Mike of Ewing NJ (05/19/05)
I brought my truck to Capital city ford for rough running and stalling after it warms up. This dealer never ran diagnostics, assumed I had water in my fuel, and charged me $320.00 to drain the fuel lines and change my fuel filter. (Something I did 25 minutes before I brought it there) I picked it up and drove strait home without letting it warm-up and had no problem. The next morning I drove it and when it warmed-up the same problem occurred. I towed it back in and the next day they hooked it up for diagnostics and found the actual problem, which was a warranty repair item.

This dealer would not reimburse me for the original erroneous repair or the rental car costs I incurred. Their mechanic and service manager repeatedly lied to me and cheated me out of money after I brought my truck there in good faith. This dealership is a dishonest bunch of crooks that no one should do business with!

I lost well over $600.00 from this dealers actions

Anika of Trenton NJ (03/27/03)
I purchased a 2000 Ford Contour in March of 2001. I purchased it as a certified car.I asked was the car ever in an accident since its a certified car and I was told no. A certified car as I was told is as good as a new car. The trunk of the car has a bad leak. The first time I took the car back, I had it for about a week. I let them know what the problem was.

I got the car back and they said it was fixed. It wasn't 2 weeks after the first time I returned it for repairs I had to take it back for the same problem, the trunk. I asked again was the car in an accident because my trunk shouldn't leak like that. The bottom line is, March 11, 2003 was my 4th time sending the car back for the trunk and the 3rd time for my fuel pump. I was told by an appraiser from my insurance company that my car was in a rear end collision and he could tell. He showed me where the trunk was attached back. I tried contacting the dealership and the sales manager at the time was very rude to me.

I did contact Ford and I spoke to a customer service manager named Eric and someone was supposed to get back to me and they haven't. That was March 12, 2003. I purchased the car in good faith believing a certified car will not give me any problems besides the normal problems cars have. I feel that a leaking trunk is a lifetime of problems as long as I have the car and Capital City knew that I was sold a car that should not have been certified.

My stroller and other things in my trunk were soaked the last time I complained about the trunk.

Patricia of Bordentown NJ (03/27/00)
I put $100 down on a 1996 Corsica on March 7, 2000 and on March 8, 2000, I went back and informed them that I did not want to purchase the car. They said that my check had to clear (10 days) and they would refund my money. 14 days passed and I did not receive the $100. I was told to bring in paperwork which I did. Then I was told I brought in the wrong paperwork. This stated that I had deposited $100 on the car in black & white. I have not heard from the dealer even though I left him a voice mail message. My cancelled check was received in the mail. I wrote them a letter at the same time I am filing this complaint.

I am extremely distressed. My blood pressure has gone up greatly.

Anika of Trenton NJ (3/27/03):
I purchased a 2000 Ford Contour from Capital City Ford in March of 2001. I purchased it as a certified car. I asked was the car ever in an accident and I was told no. A certified car as I was told is as good as a new car.

The trunk of the car has a bad leak. The first time I took the car back, I had it for about a week. I let them know what the problem was. I got the car back and they said it was fixed. It wasn't. Two weeks after the first time I returned it for repairs I had to take it back for the same problem, the trunk. I asked again was the car in an accident because my trunk shouldn't leak like that. The bottom line is, March 11, 2003 was my 4th time sending the car back for the trunk and the 3rd time for my fuel pump. I was told by an appraiser from my insurance company that my car was in a rear end collision and he could tell. He showed me where the trunk was attached back.

I tried contacting the dealership and the sales manager at the time was very rude to me. I did contact Ford and I spoke to a customer service manager named Eric and someone was supposed to get back to me and they haven't. That was March 12, 2003. I purchased the car in good faith believing a certified car will not give me any problems besides the normal problems cars have. I feel that a leaking trunk is a lifetime of problems as long as I have the car and Capital City knew that I was sold a car that should not have been certified.

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