Complain about a product or service

NTB - "One Hour or Less" Guarantee

National Tire & Battery (NTB) • Batteries • Tires • Brakes • Damaging wheels and rims • Damaging studs and lug nuts • Damaging customers' cars • Price disputes • One-hour discount • Poor service • Unnecessary repairs • Warranty disputes • Work left undone/done poorly ---- • NJ Fraud Case Settled • Sears Unloads NTB

Joseph of Nashville writes (8/16/01):
I purchased one pair of tires two days ago. I was concerned about having the money to purchase the second two just then, but I received some money the next day (yesterday). I went back today in order to purchase two more of the same tires.

Upon cashing out, I noticed signs on the counter and the computer terminal stating that if NTB failed to install my tires in less than one hour, that I would receive $20 off my purchase. I reviewed the conditions of the offer, and based on the times printed on the invoice, as well as the fact that it had been 1 hour 12 minutes since the first time printed, that I was owed the $20 discount. The counterperson said that this offer was only good for purchases of four tires, not less, and that as a result, I was not eligible.

He then took a phone call. During that time, I looked closely at all the wording of the workorder and the placards, and the surrounding retail area, and the waiting room. I could not find any modifiers of any sort regarding the offer. I told the counterperson as much, and indicated that it appeared that NTB owed me a $20 discount. He said he would check with his manager, Roger.

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