Atlantic Auto Mall Reviews

The worst dealership experience possible. Avoid. We bought what was supposedly a Hyundai Certified Pre Owned 2023 SantaFe. CPO stipulates that vehicles pass a 173 point inspection. Not at Atlantic Hyundai. When our SantaFe arrived, shipped to us out of state, it was obviously well short of CPO status. It was badly abused. Atlantic asked us to send an estimate of the cost to get it to CPO status from a local Hyundai dealer. We paid for this evaluation at our own expense. The amount? $17,800. To get a $32,000 vehicle to where it can legitimately qualify as Certified Pre Owned. $17,800. Not a minor oversight. Damaged wheels, tires, front end, slashed leather seats, glass fragments in the dash, cigarette burns, body damage. A window sticker and dealer marketing plates proudly celebrating "Certified Pre Owned". And trashed.

My 2018 C-HR's differential failed and since it was attached to the transmission the whole thing had to be replaced. The car had about 94000 miles on it. I had an extended warranty up to 7/9/2025 and I brought it in in Jan 2025 for a noisy engine, and they said some bs about what had to be done for around $900 which did not fix it. As the months went on the whining got louder so brought it back 7/7/2025 and they again charged for some bs totaling around $800 and the noise was still there so brought it back a week later. THEN they said oh it is the differential and this will cost $10,400. WHAT?? After bickering and negotiating they said I would have to pay $4400 and that would include credit for some of the previous work. I said what about the extended warranty that expired July 9? Manager said too late and would not budge.

I gave them a super review the day I met them and bought my car, if I had known… I replaced the motor and transmission. Only after having less than a week, I was putting it in the shop. The dealer said if I had any problems, they would be on it. When I text them Friday for help, they were unavailable and never messaged back. Needless to say, I paid 7000$ to replace both. I do like my car and it runs great now, no help from them - they use that as their selling point. They are not honest, they may not help you, and the car may be temporary in tact. Also took longer than 30 days to get my tag transferred. Kind of sad they aren’t as great as they say.

Don’t ever walk into this place. They scammed by 81 year old father, committed auto fraud, sold him a lemon a car that after 2 days stopped working and then somehow got him to purchase a new 2024 car. No one has returned my call. They completely scammed my father. It’s disgusting and believe me this is not over. Someone better call me back soon. Left my number. Can’t get a manager by the name of Tim. Was told he was on vacation then was told he left early because he was not feeling well. It’s terrible that I am being ignored and my father has been taken advantage of. It’s disgusting what the dealership did. The first used car they sold him had him drive with an engine that after 2 days stopped working. Took it back and instead they somehow convinced him to purchase a new 2024 car. So. Now my 81 year old dad owns 2 cars. Are you kidding right now??? Disgusting & Shame on you.

This is the BEST Service Department on Long Island! John is Amazing, His Staff is friendly, knowledgeable and efficient! This is the only Service Department I Trust my SUV to and I've been bringing my car here for years! I won't go anywhere else!

A Horrible, Deceitful, Untrustworthy dealership! Unfortunately sad to say my second tainted lease w/ Atlantic Hyundai Finance dept. rep. Fawad Lied to me about vehicle cost and a Genesis “complementary” gap insurance after inflating vehicle cost & unexplained Cap costs/lease payments. Keeping me onsite 2 days over 7 hours to pick up car then being rushed through pressured signing paperwork hidden pages all done on a computer signing then printed (for a NEW CAR Received in POOR CONDITION dirty - in & out, floor mats on seats, scratches in paint on dash. I told my sales person Sandra R. to write it down so no issue when returning car. I was told “Don’t worry you won’t be charged for that). Then insult to injury Sandra telling me “I’m quite the negotiator” home now reviewing all and still unable to figure out what was done in their numbers on lease (no transparency in this deal). Hoping it’s a clerical error w$.

They took complete advantage of my wife today by recommending unnecessary and costly service to our 2018 Hyundai Ioniq which has fewer than 7500 miles. The only service that should have been performed was an oil and filter change and a New York State Inspection. The NY State inspection fee for a one-year old vehicle is $10. I don’t know what they charge for an oil change, but the recommended service had a price tag of $389.95. According to Hyundai’s own recommendations for this vehicle, the following should be performed at 7500 miles: Inspect air filter, Inspect HSG belt, Inspect vacuum hose, replace engine oil and filter, rotate tires.

I leased a 2013 Hyundai Elantra Coupe from here in August 2018. The tires didn't look good and the gauge was on for the passenger rear tire when I first drove the car off the lot. I was never informed that not only were the tires not in the best shape, but they were bald. It was only after having my oil changed at another location that I was informed and shown (while car was up on a lift), that all 4 tires were bald. I got a flat on the passenger rear tire on my way home from work (even after putting air in it several times).

I've been dealing with Atlantic Hyundai since my 20s and as their mechanic department they do a great job. But the salespeople lie to you. They got over me I would say 3 big times. Very disappointed with the salespeople.

If this dealership was giving away cars I wouldn't take one. We purchased a new car there in early November 2018. Before the sale was made both the salesman and the finance manager were told we wanted no extras, including maintenance, warranties, undercoating, etc. There were many papers rapidly given out with encouragement to sign one after another quickly. It then took 4 days to get copies of these contracts. According to the person who sold us the car, he was not trusted to give these to us, or they were in the mail, or they were lost, etc, etc. When we finally saw them and had time to review the sales contract, we noted an added warranty charge of $3470 and maintenance charge of $1460.