Bay Ridge Honda Reviews

Brooklyn

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About Bay Ridge Honda

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Bay Ridge Honda specializes in the sale and service of Honda vehicles. Located in Brooklyn, New York, the dealership offers new and preowned cars, financing options and certified maintenance services.

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Bay Ridge Honda Reviews

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    How do I know I can trust these reviews about Bay Ridge Honda?
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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparencyTimelinessHonesty & Transparency

    Reviewed March 28, 2025

    Stay away or triple check every single number before you sign any paperwork, do not believe anything they say until you actually see it written in contract. They are scamming customers, they lied and stole money from us, and I’m sure they did it to many others. And it’s nothing new for them it turns out - back in 2018 Bay Ridge Honda was fined by NYS Attorney General and had to pay over $400,000 in penalties and restitution for overcharging and scamming customers. Look it up, it’s very easy to find.

    We have been loyal long time customers of Bay Ridge Honda, we just got 5th car in a row from them between me and my husband (4 leased, 1 bought), 4 of them we got from the same sales person - Stephanie Rivera. We have been happy with them for years, but now Stephanie **, Dave (Vlad) the finance person, and managers (Stephanie or Stefanie, among others) decided to lie and cheat, and basically steal from us.

    We agreed on monthly lease payment with 0 down payment via text messages with Stephanie. We went to sign the paperwork, were very surprised by big amount we were supposed to pay at signing but Dave (Vlad) didn’t want to show us the breakdown and was throwing numbers at us saying that it’s from Stephanie so must be right, that taxes are high plus fees. Very surprised, but never expecting to be lied to and taken advantage of after all those years of being their customer, we signed the documents.

    It was 5th car we were getting from the same place, 4th from the same person, Stephanie would never lie to us we thought… We went over the paperwork as soon as we got home and saw they charged us $1,650 down payment + tax, that we never agreed on and/or approved. It was late evening so I emailed Stephanie requesting refund of the down payment. She called me the next morning acting surprised and trying to convince me that it’s not down payment, that it’s the way 0 down contracts are structured, etc. Lies.

    She then said that her manager will call me later that day - nobody called. She texted me later that finance manager will call me - no calls still. I emailed them and finally Stephanie (Stefanie?) the manager called me giving all strange explanations that didn’t make sense at all. All lies again. She promised to send me paperwork with correct number of miles the car had when we got it - document said 10, when it was actually 41 miles. If we go over mileage at lease end these 31 miles might make all the difference, but of course she didn’t send me the corrected document. I emailed them again - no response. They don’t care. Report it to the authorities (State and City), and to Honda corporate office if you were lied to and scammed, businesses like Bay Ridge Honda and their employees should be held responsible for their deceptive practices.

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    Customer ServiceSales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed Jan. 8, 2025

    To make long story short, I call them to buy car battery and get price, they say $188 over phone, so I go there to buy it, but when I get the service rep Paul said $243, I tell him I was quoted $188, he said no $243 w/ installation, so I show him valid coupon from their official website ”free installation with battery purchase” but Paul still said no.. So I go out and call the guy from parts again, Wilson, this time he said $157, I said great, I go back to service rep Paul, he said it’s still $243, so I ask for manager, they literally tried to hide manager, I asked 3 people for manager, the 3rd one point him out, manager Anthony (great guy),.

    I told him Wilson said $157, Wilson will confirm, he said is confirmed $157, then I showed the manager the official coupon, he carefully looked thru it, he said is valid, of course it is, so over all I paid $170 for everything but the guy Paul put me thru hell, he didn’t want to honor the price and coupon, he was mad at me for going to manager.. That’s what happens when they don’t stick to their word, prices changes every min.. I worked with car tech Eddie, he was so great, he answered my questions honestly and respectfully. Thanks to Anthony (manager) and Eddie (car tech) for not trying to scam me..

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      Contract & TermsSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

      Reviewed Nov. 27, 2024

      I went to the dealership on Sunday with no allegiance to any brand. I was delighted to hear I could lease a car I liked with the majority of the amenities I wanted at the lease payment I could afford. The agreement included the dealership buying my car (lease was terminated) with only 18,000 miles driven thru a 3 year 36K lease. I was told I could get the car early in the week because Sunday the MV dept was closed. That seemed reasonable. The dealership assured me they would deliver the car to me on Monday all the details were discussed and finalized. Monday came and I was told the car arrived at the dealership too late. I agreed to pick up the car on Wednesday (the day before Thanksgiving). I drove to Brooklyn excited to go pick up the car. At the “closing” I asked to receive a receipt that they were buying my car and not have any further responsibility to Nissan.

      A flurry of people in and out of the office resulted in the “manager” advising me they were doing me a favor returning the car to Nissan not purchasing my car as discussed as part of the agreement and I would have to deal with Nissan on the disposition of my ve. Pay fees etcetera. I was astounded they would change the agreement as I was signing the documents. The manager stated, "You realize you’re in a Honda dealership" mocking me and suggesting I wasn’t aware of the agreement. At that point I asked for a refund of my deposit and left. It is an understatement that this dealership manager and salespeople are not forthcoming with truth facts. I wasted my time was insulted and misinformed.

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      Sales & MarketingPunctuality & SpeedStaff

      Reviewed Aug. 27, 2024

      Stay away with Bay Ridge Honda- recently bought a Honda Pilot LX, Honda Care was added on without my consent. Scammer! The ** salesman acting like he could care less about sales. He complains during the whole process of our car purchasing; commission is low… later on Honda care was added on with my consent.

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      Honesty & Transparency

      Reviewed Feb. 19, 2024

      Don't go there, only IF YOU WANT TO BE TAKEN ADVANTAGE OF BY Jaime ** and Rob ** his supervisor. They are very DISHONEST. Gave me deal but when they realize I had not gotten it signed they lied and claim they forgot, they don't remember. BE CAREFUL. Plaza Honda is way better. And they are honest.

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      Staff

      Reviewed July 20, 2023

      I’m posting on behalf of my grandma who I’m helping navigate the process of buying her leased car (it has sentimental value), & their practices are absolutely predatory. The car was originally in my grandpa’s name & was willed to her when he died, & she wants to buy the car; they absolutely won’t let her without her paying thousands of dollars over what was agreed & are holding the car hostage now. We’re looking into the legality of this.

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      Staff

      Reviewed Nov. 16, 2018

      Steve ** is very professional and friendly. If you are looking for quality service you deserve see Steve. I have leave the dealership happy. Steve took extra time to fully understand my vehicle service.

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      Reviewed Sept. 11, 2018

      On Friday 7 September 2018, I took my car to the workshop at this dealer where I bought it almost a year ago because of three faults it has, they told me that the car has nothing, but they charged me $139.59. However, my car still has the same faults. The steering wheel vibrates between 65 and 70 miles. The navigation system screen was completely out of control twice on different days (once on the highway and again in the city, in clear areas). The sensor on the right front side is activated momentarily without having any an object in front.

      Obviously, to sell me the vehicle they gave me good service, and they told me that the vehicle is in perfect condition because they already did the necessary maintenance prior to the sale, but now that I take it for repairs or adjustments that should be made, they tell me they do not find anything. However, they told me, that the vehicle needs to do the following: Replace cabin air filter; Perform rear differential service; Perform transmission fluid exchange service. Of course, everything I have to pay for them is fine; but what it includes in the guarantee, they do not find anything.

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      Customer Service

      Reviewed Aug. 30, 2018

      I bought a new 2018 Honda CRV at this dealer. The car is supposed to registered in West Virginia. They gave me a temporary plate that is good for 30 days and they promised to call me when real plate comes from the DMV. After 20 days they didn't call and I called them more than 20 times to ask about that. They either never return my call if I leave message, or pass phone around, or let me wait until I got tired and drop. I even went to their office to complaint, each time they make me waiting for 30 minutes. In first time they checked and said that everything is OK, we just need to wait. In second time the sale manager, Adrian **, came out to talk to me. He said that on 29th day if I don't get a call from them I can call him and he'll do everything to resolve. I did exactly like that but he didn't picked up. I'm extremely frustrated. My car will be grounded in one day!

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      Customer Service

      Reviewed April 19, 2018

      I bought my Honda 2017 CRV, had 2 problems with less than 3000 miles, oil leaking and the head unit is not working. Keep disconnecting my phone. The free oil change they promised me that I'll get for the 1st year with the new vehicle, didn't exist, that's a lied. I called them. They said, "No such thing."

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      Bay Ridge Honda Company Information

      Company Name:
      Bay Ridge Honda
      Address:
      8801 4th Avenue
      City:
      Brooklyn
      Postal Code:
      11209
      Website:
      www.bayridgehonda.com