OnStar Reviews

Onstar accidentally deleted my 3 year WiFi and maps service on my vehicle. I have put in over four verified cases through them and spoken with numerous agents. Supposedly a level three supervisor has been reviewing the case. It started on May 15th and as of June 2nd still remains unresolved. Even with the dealers involvement nothing has moved. Do not purchase or subscribe to anything from these thieves. They will rob you blind and you will have no way to recover your money.

OnStar continues to stop working! System needs a hard reboot often. Google and OnStar together are the worst system for drivers assistants they can make. Do not pay for this! Worthless!

I was charged twice in 1 month. The last payment was 5 days before my cancellation date. They gave me the run around saying I was charged for the previous month when I was not using the services and was not charged the 2 months prior to that. Bro really??? SCAMMERS.

Hi I’m writing this because I have brought both of my dogs here before and both times it has taken the staff an hour and a haff or more to discharge my dog. This is so reduces and when you ask they go in the back for a second and then come back out and don’t say anything

I had got a free trial through On-star after I bought a new vehicle. After the trial ended I went to close my account on the 28th April 2026, and the members that I spoke to over the phone assured me that my account was closed and that my card would be removed and not charged for anything. Today, on 23 May 2026, I receive a call from On-star stating that I have a balance of $48.95 on my account. I proceeded to inform them that that’s not correct, that my account was closed. They proceeded to inform me that my account was open. So I cancelled my account.

DON'T GET OnStar! I had a 2020 GMC Terrain that I had onstar services for, I never used it. Back in 2023 I had traded my vehicle and got a different one. I had went ONLINE and CANCELLED my account with the GMC and opened a new one for my Chevy. Come to find out three weeks ago that I'm STill paying for the GMC I no longer owned! I canceled that account how was I still paying for onstar services 3 yEARS later, we'll I called the lady. She was nice and help me calculate a total of 800 dollars and some change after increases in the plan over the last three years. She told me what email to send the information, I sent exactly everything she said. She reassured me multiple time I would be relieving the full 800 afte the correct paper work was reviewed for dates and recalculate for the correct amount.

Terrible customer service. Due a refund for unauthorized charges and have not received one yet. Also advised to have information and address updated and to this day, it has not been done. Filing a BBB complaint. I do not play about my money. Nor should I have to keep calling to get updates, when nothing is being done. Ridiculous.

Onstar called me and offered me a $25 gift card if I sign up for their service.... I signed up and never received a gift card. I will never sign up with them again never ever.

Bought a Blazer EV.. Decided to take a trip but did not understand the Google Map for Navigation.. Called OnStar to ask if the Google Maps takes you directly to the next charge point going to your ultimate destination.. The person who answered couldn’t answer, so they transferred me to the “tech” dept.. No answer there either.. Had to learn on my own.. Yes was the answer.. 2nd gripe.. Got a message from OnStar that they received an error code and that I needed to take the car in for service.. I did, they said they needed to do some software reset, and NOW they tell me that I no longer have the MPH reading on my dash because of not subscribing to OnStar.. That really crappy.. Kinda like what they do when they update your phone, they degrade it somehow..

I hope to never give OnStar money. This companies services suck!!! Suck meaning they don’t serve any value towards what they pretend to sell. The services have been diluted to the point that I feel I’d rather light money on fire and the warmth would better than On Star's services. Sincerely, Rick.

HORRIBLE! It’s the only word to describe OnStar & GM. 0 star if it was an option. Apple Music app was available for my vehicle as an independent app. I KEPT having connection issues with internet in my vehicle because Onstar & GM sucks!!!! And the Untrained OnStar rep who had no clue what she was doing had me delete the app & now I can’t get it back because Onstar & GM won’t assist me. I would NOT RECOMMEND ANYONE PURCHASE A GM VEHICLE nor will I be purchasing another one. GM had the nerves to include in their email, "Total Customer Satisfaction is our goal", which is false so they need to remove that statement because it’s false advertising.

Their latest scam is to disconnect your basic service. The only way to speak with them to get it reconnected is to push the OnStar button in your car. You then spend 30 minutes speaking to someone giving you a free month trial of an upgraded service. It doesn’t matter how many times you tell them you don’t want that. They just keep going. I recently wore one down and she connected me to billing. They reconnected my basic service at 15 hours a month. I just received a notice that my service was disconnected. It usually takes a day. I’ll let you know what happens.

Do not purchase a plan from OnStar. If you cancel they will still charge you for the next cycle and make you go negative in your bank account if you don't have the correct money in there. OnStar shouldn't even get 1 star. They should get 0.

I am highly dissatisfied with the customer service and communication that I have received from ONSTAR. The sales member gave me incorrect information about a plan that they enrolled me in, and charged my card multiple times without communicating why. Every time I have called I am speaking to someone I can barely understand on top of them telling me that there is basically nothing they can do about the previous team member “misinforming” me. I live my navigation but the twice a month billing and the customer service makes it not worth it!

If I could give less than 1 star I would. I was coming up on the end of free 3 year paid membership for Onstar after purchasing a GM car and was offered a promotional code to renew for a year. I took advantage of that code and have email confirmation of the price I approved to be charged to my card yet I was charged full price. When I called to inquire, I was made to look like the villain and it took multiple calls, long wait times and ultimately cancelation of the service to get this corrected. I find it ridiculous that a company is willing to lose a customer, rather than help them. This sent a clear message to me that GM and Onstar do not value or respect their customers and I will never be a customer again.

DON’T get On Star, it’s not worth it. I used to have it but not that I tried to get it back. I can’t even login. No one can help. The system has so may glitches! When I requested support and called I got NOTHING!! Absolutely terrible and I would recommend A RIVAL!!

As the others have said this company charges you even after you cancel a service. They hope you do not pay attention to your credit card billing and unknowingly pay for the service even after you cancel their service. In January I cancelled our service during a chat call and luckily saved a print screen of the conversation with the reference number because they surely couldn't look up the conversation themselves when I called them back a month later to question a new charge.

No stars. Terrible - can never cancel the damn thing - spent over $1500 so far in 3 years and don't need and have cancelled it before and online account has no way to change your payment method or cancel ...Wow no way to change the payment method ... But makes me give you 1 star.

This company is shady. They have been over charging me for a year. There have been 3 charges coming out of my account to equal $100. I called customer service and he told me that their system doesn't show the charges. Then proceedes to tell me the charges have been canceled last week and so there will be no more charges. Then I ask for a refund for the year of charges and he said there were no charges. I told him after I would like a supervisor and for 2 minutes he tried arguing with me about there being no charges.

This is a very service, the price is way too much and customer services aren't professional. I canceled my services way before, and I was still being charged.