Pep Boys Reviews

Schedules early morning appointment, got there early, no cars in the bay and no one in the lobby waiting. I was the only one there. Waited 45 mins, go to front due to noticing car has not moved. Asked the guy at front, he says yeah it will be another 45 mins. Why schedule appointments if you still have wait hours for service, especially when your the first one there. Guy didn’t care, he gave me my keys back and I left.

I brought my 2020 Jeep Wrangler Unlimited to Pep Boys in Celebration, FL on 4/8 for front brake service. Pep Boys performed a documented brake inspection and replaced my front pads and rotors for approximately $520. I was advised that my rear brakes may need service later in the year, but no other brake concerns involving calipers or hoses were identified.

I went to the Pep Boys on Glenway Ave in Cincinnati, Ohio to have rims placed on my vehicle. I went to this particular store because it was close to my son-in-law's house and he was having new rims placed on his vehicle also. After the job was complete I drove home on the highway and my vehicle was wobbling badly, bad enough for me to stop at a tire store just off of the highway exit. They found that all of the tires were improperly balanced and that the left rear tire sensor was missing. Also all of the tires were inflated way past what they should have been.

We had an extremely disappointing experience with Pep Boys in Gilbert, AZ, and I would strongly caution others before doing business here. We purchased a set of tires for our small travel trailer about two months ago. We were specifically replacing our existing tires due to age—not wear—so it was important to us that we receive newer inventory. After getting the tires home, we discovered they were already four years old.

I have been taking my Vintage Honda CRV to Pep Boys for over a decade - and this is the best team yet! Jonathan, the Shop Manager, is so kind and knowledgeable; it just sets your mind to rest. Even now that they are extra busy because the Pep Boys Shop on Elliot is closed and, it created more business for Pep Boys in Ballard. They Still Show Up and Get Things Done Right and On Time!! Deep Gratitude to have a such a reliable automotive shop in these times!!! Highly Recommend - great value and a great job!! Thank you. I Don't Trust My Honda with Just Anyone!!!

I went to the location at Lakeview Avenue in Dracut Massachusetts. Recently, there has been frequent staff turnover, and not for the better. I usually leave my car overnight friday for a scheduled Saturday appointment and let them have it for as long as they need it on Saturday. I would always receive the auto text that my car was assigned a technician and being worked on and a call shortly after with the issue and pick it up shortly after. Over the last few months that is not the case, most times I can't get anyone at the shop on the phone, it just goes to your call center, which I'm sorry it useless. 

I called on Saturday to make an appointment for oil change and coolant addition. I was told they could work me in that day but it would take 2 hours. Not wanting to wait 2 hours, I, instead, made an appointment for 9:30 the following Monday. I arrived and one couple was waiting. It is now 2 1/2 hours later and I am still waiting. I would never recommend this store nor will I ever use them again. Finally got my car.

Do not take your vehicle to the Pep Boys in Temecula. I went for an oil change and tire rotation, and when I left after the service was. Do not take your vehicle to the Pep Boys in Temecula. I went for an oil change and tire rotation, and when I left after the service was done, my tire came off on Winchester Boulevard. My tire flew off across the boulevard. They took my truck back in and repaired the damage that was done. But there was damage done to the fender, and 3 1/2 weeks later, I’m still waiting to speak to somebody about paying for the damage. Horrible customer service. Do not take your vehicle here.

Scheduled oil change for 12:00 at 8635 Liberty Rd, Randallstown. Arrived at 11:40. Was told could not do oil change until 1.5 hours later. Went to Jiffy Lube. I never go to Pep Boys again.

Took car scraping noise to get resurfaced rotors and put new brake pads and same problem scraping. I want my refund and they have been dodging me. I call no answer. Asking DM number not responding. Bad business.

Took my truck to Pep Boys on PCH in Long Beach for brake inspection, they told me my front and rear rotors needed to be replaced at the tune of $600.00 plus, I told them to do the job being a mechanic myself. I asked for my old rotors back when I picked up my truck, I took them back to my shop and measured them with my calipers and put them in my spindle and measured the run out, they could be turned in a lathe and would not have to replace, so beware of this place, most of the time customers never ask for their parts but I do and this shop got busted.

Robertsdale, AL. Made an appointment for a routine tune up. Took my 2006 Nissan Xterra in in the morning and was told 1 hour. My husband started to wait then was told 2.5 hours. We decided to pick it up after hours and prepaid. Went to pick it up and had no brakes. Put it drive and it lunged forward. I had to throw it in park. If I had hit the accelerator, I'd gone through their plate glass window. I left keys and a not so nice note. We had to call them in the morning and they said they'd look at it. They called later and said they forgot to replace the vacuum hose to the brake booster, sorry. Then we were told it needed new cam sensors. Went to pick it up and it rattled and shook when I put it in gear.

I took my car to the pep boys at 2633 East Tremont avenue in the Bronx yesterday to buy four tires for my car. I was told it would take 2 hours and this was after taking off time from work. Literally 5 hours later I discovered that my car was done on my own because I saw it out back - no one told me anything. It was hardly anyone of them than myself in the waiting room all this time and I heard loud shouting and arguing going on in the repair bays so I have no idea about the mechanics or their mindset. Frankly I have zero trust it was done correctly or that the tires were ever even balanced the way that they were supposed to be.

Terrible customer service. We took the car in for repairs, they found it to be a different problem. No worries! They would have it done by today. They did. The car runs fine but they lied to get the work done and then I was terrible assaulted by the sexist who works there. These are willfully ignorant men who think it’s ok to joke with women about complaining and to tell lies so you have to get the work done. I, as a customer do not like being told that I authorized work to be done that wasn’t. We were supposed to get a call back about the work and to answer questions but they did not do that. They are not fast or time efficient in any way.

Bring a pillow. You are going to be there all day. They waste your time. Appointment was at 9am for 4 tires. Already ordered, there in the store and paid. All they had to do was install. They finished at 11:45 am. They wasted time with a vehicle inspection that was not asked for and told not wanted. Just put the tires on. Asked if they could check the psi in the spare tire since they are replacing all 4 tires and it would be up on a lift. Told no. They refuse to do anything with the spare. Didn't ask them to take it off. The vehicle is up on a lift. How hard is it to check the air in a tire? Really, how hard is that? Poor customer service and appreciation. Can't go that extra mile to keep customers happy and coming back. I have no plans on coming back after they refused to check the psi in my spare time, wasted our time making us wait for a unwanted and not needed vehicle inspection. And the fact it took almost 3 hours to put 4 tires on.

Very frustrating experience tonight at Pep Boys in Newington, NH. I made an appointment, received confirmation of that appointment and arrived on time. When I checked in, the person at the desk said that they wouldn’t actually be able to get me in tonight. I was confused because I had a 6:30 appointment and he said, “Well we close at 7:00.” I responded that the web scheduler let me make a 6:30 appointment and he said, “Yeah, it lets you make appointments for when we’re not even open.” What does that even mean?!? No attempt was made to make it right or acknowledge the very frustrating experience. Definitely will not be back!

I brought in my 2016 Hyundai Elantra for a Brake inspection, no auditory issues, no braking issues but with 98,400 mileage I wanted the brakes checked. They gave me a very high quote and even stated "we do not turn the rotors any where in Western States, we just replace them." Four days later I took the same car to Les Schwab and their report was "Nothing Wrong", perfect wheel alignment, all tires with even wear, no leaks, 5MM left on the pads, rotors like new. No charge for the brake inspection. My advice, NEVER go to the Reno Pep Boys for any reason.

I've been using this Pep Boys since the late 1960s. I've known all the managers and most of the mechanics. The one car I'm having this terrible customer service experience with is a special 1990 Thunderbird Super Coupe 35th Anniversary, that I have done some special paint work, mainly reversing the body of the car to a silver color and the bottom ground effects to the black that used to be on top. This is not your every day tbird. The engine has been pulled and had extensive work, replaced the radiator with a special aluminum higher capacity, replaced head gaskets and other work over time to around $12,000.

The manager of this store is a con-artist. We phoned ahead for specific tires and were told they were in stock, drove 45 minutes, only to be told they didn't have the tires, and then that we should buy more expensive tires, lower miles, because all tires rot out after 3 years so buying higher mileage tires is pointless. All of this was said to me, a woman, while my boyfriend hung in the back. At which point, my BF told the guy in no uncertain terms that he had wasted our time, was lying through his teeth, and was a complete buttwipe. The guy then threatened to call the police because he is more than willing to setup the scam but doesn't want to deal with somebody calling him on being a scumbag.

It is always the same with them, all my experiences with them were ridiculous. They always want to change everything. Once you get there, they want to repair a lot of stuff that doesn't exist. This time was my tire in Pepboys CELEBRATION. I had a flat tire, Hyundai Sonata 22.000 miles. They said they cannot repair because the tire is "old", only replace it. Of course I was expecting that. When they showed the picture of their guidelines of tire repair in the wall, it was a joke... all pictured from tires with at least 100k miles. Just don't go there, unfortunately it was the closest place from my house and my tire was flat. Never go back there again. I went to a guy in Kissimme who repaired it without any issues. Don't go there.

I’d like to share my experience with Pep Boys on South Virginia. They did an outstanding job addressing the squeaky noise in my car. The team replaced the bolt in my alternator and took their time to ensure everything was done correctly. I had visited two other mechanics before them, but the problem persisted with my serpentine belt slipping, which was both aggravating and embarrassing. Now, the noise is gone, and I feel a huge sense of relief. I can truly appreciate my vehicle again. A special thank you to the front desk staff and Mark for their excellent service!

I was misled to believe my tire would be ordered on the Friday we spoke, available the next day, and installed within a reasonable time frame. Sadly that did not happen. It took almost 3 weeks from start to finish. Pep Boys didn't realize my vehicle was even on their own lot. I had several items taken from my vehicle, the manager acknowledged seeing someone enter my vehicle but would not provide any further details. I was replacing a 2 month old tire covered by warranty, they ordered the same tire and charged double, when I finally came to get my vehicle, it was parked on the complete opposite side of the entrance, in a dark parking lot near a bush with only 6 inches from the driver door and the bush. I am a service-connected disabled veteran and no consideration was given.

Poor communication from staff and no accountability from technician. Cars not properly secured and everyone has assistance manager title but don't know anything and can't make decisions so they are just a waste.

I have kindly asked multiple times for this shop to stop their excessive noise that physically hurts my ears. Nothing has been done and the noise persists. They make so much noise every single day and never take a day off—I’ve seen employees working past close and I can’t even have a quiet dinner anymore. If I had more options I would move ASAP because this business apparently doesn’t care whether people are in pain or not. I’ve seen a lot of other complaints so I suggest they start caring more about their customers.

My car needed an alternator and a battery. The Pep Boys technician at North Brunswick, NJ ended up damaging my engine. After back and forth with Pep Boys , they decided to repair the damaged engine. They were not able to fully repair the engine 4 months later. Got a call to pick up the car but the check engine light and other lights still and keeps shutting off. The pep boys at North Brunswick claim the engine is good to go even though the engine check lights are on and the car does not drive properly. Please don’t take your car to Pep Boys for complex jobs, especially the one in North Brunswick. They will end up causing more problems for you in the car, destroy your car and cause you to waste money and as well have a stressful and painful experience..

(Jan 2026) Let's start with the fact that I had an 8 am appointment for when they first opened, and I was literally the first person here, and it took them over 5 hours just for an oil change and a tire rotation. Then the technician damaged my oil filter housing while removing the oil filter and the manager Jose, insisted I had to pay for it! They also tried to say it could've been done by some other shop but these people literally have done all my oil changes for the last couple of years, so nice try. Not only will I never bring my car to the Lansing, IL Pep Boys again, but I'll be telling all friends, family, and social media to avoid this place like the plague. There are too many better, faster, and more trustworthy shops out there for us to give our business to.

I want to provide some feedback on my experience with getting my tires installed on my 2021 Volvo XC60 Recharge. I ordered the 21” tires online because they were an uncommon size and very expensive. A company called Tire Agent had good deals and would ship the tires to PepBoys within a few days. It was 12/21 when my tire was damaged and I ordered the tires on 12/22. I rented a car on 12/22 and gave my return date as 12/26 not knowing how long the shipping and installation would take. My rental car was not the one I selected and I was pretty miserable driving it and desperate to get my car back ASAP! PepBoys told me they probably couldn’t install my tires until 12/26 which was disappointing but understandable given the holiday. However, Tire Agent contacted me on 12/23 at 9 pm to tell me the tires had been delivered and sent me a link to schedule an appointment.

Do not take your vehicle to Pep Boys for their free brake check. They gave a brake fluid flush trying to fix a low pedal. Never even checked the brakes and 3 weeks later the back drum brakes were metal too metal grinding at every stop. Extremely poor service. Never again will I go there.

Let's get straight to the point!!! 🤨 I live in Easton, PA borderline of NJ APPROX. 48 MIN. Drive to work at EWR Airport. I know about this particular "Pep Boys" in Roselle, NJ because my wife and I used to live in Elizabeth NJ. NOW!!!😡😤 My wife and I had some business to take care of in Elizabeth, NJ; So I made an appointment for that particular "Pep Boys" at 711 E 1st Ave, Roswell, NJ 07203. First, I called and spoke with someone early that morning at approximately, 10:17 am on the morning of 12/18/2025 to make an appointment. I explained that I had already purchased the parts to make the necessary repairs on my vehicle. I was told by a male employee of that particular "Pep Boys" that I was good to come in for the engine mount replacements. I asked for an estimate first because my particular vehicle has 3 mounts. So I asked for a general price for service because, again I had already obtained the parts.

Pep boys are cheats. They use sub standard/ Used brake pads that barely last a few months past the warranty period. We spent more than a $1,000 on front/ back brake work but it failed within a year where as it should have lasted at least 5 years. PEP BOY shops in Lone tree & Castlerock want another $1,000 to redo the job. Worst service- stay away from Pep Boys.

Not satisfied with the shop in Celebration. Julius, the manager and Carlos did not meet my expectations. Per Midas, my car needed full radiator parts changed, however on the day I took my car to Pep Boys, they seemed to be very busy therefore only changed my radiator. When I brought the car back to them about 3 weeks later, with a radiator leak diagnosed buy Midas, Julius did not want to take responsibility. He said Carlos told him he gave me a full evaluation over the phone, which wasn't true. Julius did not want to take responsibility.

I will never use Pep Boys again. I had my jeep in for overheating issues. They replaced the thermostat and heat sensor. They replaced both. A couple weeks later it was overheating, took it in, they said it was fine. Again it was overheating, took it back in and no problem. It was the third time that they finally replaced the thermostat. A couple months later it having heat issues. Take it in and they say my radiator is leaking. Had they done their job right the first time this would have been fixed. They are crooks. Look at other reviews. While in the parking lot another customer was so mad he wouldn’t talk to me about his issues with them.

I had a terrible and unsafe experience with Pep Boys at the Northlake location (Store #285). On October 10, 2025, I purchased what was supposed to be a new set of tires. Within days, all four tires began losing air, and one tire went completely flat after the vehicle sat for only three days. The alignment they performed the same day is also off, making the ride unstable and unsafe.

Took our 2017 GMC Yukon for non working air conditioner. $560 for a recharge on the system with dye. Worked great for 2 weeks, then it stopped working, So we brought it back thinking they would just correct the problem that they didn't fix originally. We were told they couldn't find a leak during the original inspection. Also, their "air conditioner service guy was off until the following week". Of course a crap place like this doesn't have a warranty on their work and we refused to give them another penny, so we angrily left. We took the vehicle down the road for an estimate. They found a leak within 3 minutes within pulling into the lot. Please don't go here, They don't warranty their overpriced work. Expensive lesson on our part.

I normally don’t leave negative reviews, but my recent experience at this Pep Boys location was so unprofessional that I feel other customers should be aware. When I visited, I informed the service manager, Raj, about a loud, unavoidable noise my car was making. They checked it out and informed that it may be my wheel bearing. Because the noise was so loud and impossible to ignore, my car was test driven by two employees including Raj who both confirmed they heard the sound. I was told the issue was my wheel bearing, that it was old, and that it was the cause of the noise. I paid over $600 for this repair.

I PAID THEM $1225 FOR WORK AM ASSUMING they never did, got my car back with the same problems I had before and worse. The staff is very rude, when I took my car back to ask about the issue. When I first took my car I specifically told them that the passenger tire wobbling, the car was bottoming out when it hit a bump, slack in the steering wheel, and sometime would jerk while turning. They say they did a front end diagnostic and said the car needed struts in the front and a wheel alignment, and a oil change. I drive the car about two weeks and the problems persisted but even worse now, I tried contacting them by phone on several occasion, either they kept me on hold or never answered the phone. So I got off work early and drive there, at first they could not find my paper, then the mechanic drive my car and said nothing was wrong, I replied, "That's a lie. Anybody can feel the wobbling tire and you can feel every bump in the road."

In October 2025, I took my vehicle to Pep Boys in Lansing, IL for brake service, including new brake rotors and related repairs. I paid over $1,000 for the work. Less than 24 hours after picking up my car, the engine began shutting down, which had never occurred before. When I contacted the shop, they advised me to bring the car back in and then charged me an additional diagnostic fee of over $100, only to tell me that the vehicle now required another $1,000+ in new repairs. This immediately raised red flags, as the issue began only after their service was performed. I strongly suspect that something was either tampered with, mishandled, or left improperly reassembled during the brake service.

Bought the manager's special that included a tire rotation at the store on Montano and Coors in Albuquerque. I didn't get it because I was told basically I have "enough tread to last before buying new tires" even though the guy told me to my face that the front tires were low on tread. I hadn't rotated my tires in two years. They simply didn't want to perform the extra labor. I'm a female and the mumbo jumbo was enough to make me "go away". I hate Pep Boys. I only use them for oil changes because I don't want my credit card to go dormant. I think I'll go back and have the pos's rotate my tires.

Went for a car alignment and tire balance. After 80 miles drive I found out that the car still pulling to the right and the tires still shaking after 45 miles per hour. Went back to the shop and I was told that they are unable to do a right balancing because the machine is no great for high speed balancing, also that they are unable to test the car for the pulling issue because they are unable to go more than 45 miles in the area. So, plain and simple I wasted my time and money.

NEVER Take your car to Pep Boys. I took my car in and asked the service manager, Jason **, if he could replace my battery. At the time, Jason did not inform me that newer Volkswagens (and almost all new cars) must have the battery changed by certified Volkswagen technicians so they can program the car to the new battery. I've since been told by multiple Volkswagen mechanics that Pep Boys absolutely knew that and this happens a lot. Especially from Pep Boys. When I returned to pick up my car there were all kinds of warning lights on and problems with my windows and my screen/navigation system. When I asked Jason about it he said, "Oh ya. I noticed that. It's normal for newer cars when the battery is changed and it will fix itself when you're driving."