Complain about a product or service

Quirk Nissan

Braintree, MA

Sara of Dorchester MA (07/29/08)
I bought a 2004 Grand Jeep Cherokee from them, put 5,000 miles on it (for a total of 50K) and the car has started to fall apart. Little things (nobs, windshield wipers, now the entire radiator needs to be replaced) they are unwilling to do anything or stand behidn their product in anyway.

Kristen of Somerville MA (03/14/08)
I purchased my used 2006 Jetta 2.0 Turbo on Saturday March 23. I explained to Jerry Dao that I was living in Connecticut for the next 2 weeks and had a CT driver's license and I wanted to drive the car off the lot since I had a trade in they were taking. He told me that I would need to register the car my self in Ct as he doesn't do that for out of state buyers.

I agreed even though I had been told before that the dealership would register the car for me. After I signed all of my finance paperwork I was only given the keys to the car with no further instruction. This was my first time buying a car on my own and did not know I had to ask certain questions regarding registration and insurance. I had insurance on the car that I had traded in and called the insurance company to provide them with my new car information. I had them (the insurance company in CT) send my insurance binder over to the dealership to prove that I had coverage on the car because Jerry Dao told me this had to be done. I asked him why and he could not give me a clear answer.

A week later I drove up to an RMV in MA and converted my CT license to a MA license and tried to register the new car in MA. I was told by the clerk that I needed the dealership to fill out an RMV1 form and also provide the title to the car in order to get it registered. I called Quirk and spoke with Jerry on the phone. He told me he had to contact his Office Manager and took my phone number to call me back. At this time I took out my paperwork that I had signed when I purchased the car at Quirk. I noticed that I had already paid a registration fee on top of an administrative fee for the dealership to register the car for me. (why then was I told that the dealership would not register the car out of state for me???)

No call came. A week later I called Quirk once again looking for that information. I was told by Derek the Sales Manager that I needed to come in and sign the RMV1 form in order to register the car. I drove all the way to Quincy to do this and was told to wait for George (the salesperson who sold the car to me) who was helping another customer.

I waited for almost 20 minutes for him to finish the deal and help me. I grew impatient and asked to speak with someone else and sign the RMV1 form. Derek then came out stating that I didn't need to sign anything and handed me a copy of the payment receipt that I had signed when I purchased the car. He advised that it was a temporary registration and good for one week. He said I could come into the dealership the following week to pick up the License Plates and Registration Sticker. I told him I couldn't make it during the week because I was starting a new job. He said that I could come in the following Saturday (which is tomorrow) and pick them up from him. I asked him if he was SURE that everything would be ready because I didn't want to waste yet another trip to Quincy to get this car registered. I told him that my new insurance company in MA needed the registration information in order for my policy to be legitimate. He said that he was SURE that everything would be in place for me tomorrow.

I called the dealership today to make sure once again and good thing I did. I spoke with Jerry Dao, again, who now tells me that he is still waiting to get the car registered in CT and that my paperwork was only sent out a couple days ago. Despite the fact that I purchased the car weeks ago. I asked him how I could possibly be driving around in an unregistered car and what would happen if I was pulled over? He was not able to give me any sort of answer and told me this is why you should have registered it in MA when you bought it.

I reminded him that I lived in Ct when I bought the car and we went around in circles with him telling me this was my problem and not the dealership's. So eventually I got tired of playing the blame game and asked him when the car would be registered in CT. He told me he did not know. He said he could not get that information to me and that I would know when he called to tell me. No time line, no promise of it ever being registered.

I asked for a refund of the money I spent to have them register the car and he flat out told me no refunds. I dont know what to do from here. I have my MA license, MA insurance (which is waiting for the registration information) and no registration in either state. I am disgusted with the service at this dealership and will never recommend them to anyone. They also tried to use some pretty slimy sales tactics on me including accidentally running a serial number for pricing purposes on the wrong car. Maybe this is an accepted practice, but I find it despicable.

My car is still not registered and if I incur any sort of fine as a result, I will take this to a higher level. I have already paid for my MA insurance policy and if it has to be revoked without a refund I will attempt to claim this money from the dealership. I also wasted a lot of gas going to and from this dealership more times than I should have needed to.

Christina of Quincy MA (03/06/08)
a year ago i went to quirk nissan and purchased an altima. don't get me wrong i love my car. a week after purchasing it i had it back at the service department for a broken window clip.they told me at first that it would take a day or two to be fixed, it took a week and a half for the part to come in and the window be fixed.upset about this i would take my car to another nissan dealership nearby for any work that needed to be done.

well recently i needed to get an inspection sticker and oil change so out of convenience for me i brought it back to quirk nissan, big mistake. they told me it would take about an hour, i told them i would be back in around 2 to 2 1/2 hours. well i came back around 1 1/2 hours later to find my car parked in front of the building in the DO NOT PARK FIRE LANE.

not really thinking to much about it i went in to pay for the work. when i came back out to leave i was talking to someone nearby when we noticed my trunk looked funny, we then went to look at it and realized something wwas wrong. someone had hit my car when it was parked out front. there were scratches along my bumper, and my trunk was dented in two spots along with my trunk not staying shut( the lock was broken from being hit) we went to get the service manager to show him what happened and he tried to tell me it didn't happen there.

i know it did being of the paint all over the ground under my bumper. after about 15 mins they decided to fix my car for me. i really feel i was mistreated by this manager and have decided to never return to a quirk dealership for anything ever again. i have tried to give this company the benefit to make things right from a bad purchase before but once again they have really let me down. i will make sure i let everyone i know about my exceriences with this company so they wont be treated in such a bad way as myself. for shame mr quirk....

John of Quincy MA (11/26/07)
I brought my Nissan Altima to the dealership for a $40 oil change so that they could tell me why the check engine light had inexplicably come on. I was told it would be a $100, fee. They do not fill your fluids, as do most cheaper places, they do not vacuum, they do not do anything except overcharge and try to upsell.

I wet to Autozone and had them run the same diagnostic for free. I told the dealership about this and they did not seem to care. Pay them $100 or forget it. What a bunch of jerks.

Senan of Boston MA (11/04/07)
My problem is with Quirk Nissan in 600 southern Artry .. They had a special offer on October to lease the Sentra in 139/month for 24 months ..I went there and they claimed that they had that offer only for manual transmition , and since they only have automatic avaialable , we started to negotiate ..until we finally agreed on 150/month with Mohib Bakheit and his manenager Paul ...we made the verbal agreemant and shook hands .. after that the financial manager (Jerry Daw ) came to me with the legal documents to sign and said these are the numbers you agreed on with mohib and paul , and asked me to sign .

I signed and took the car .. two weeks later i received my first invoice with a payments of 250/month so I went to the dealer to correct the mistake , and he denied it. Apparently he mislead me to sign a contract with the wrong number .. I want legal actions taken against Jerry Daw , who did not behave in a professonal manner ..

this wil result in paying 2400 USD over the 24 month lease term

Ramdas of Milton MA (04/13/07)
I took my Nissan Altima GXE for repair to this place. When I brought it back home, I noticed that the lid for the wind shield wiper fluid reservoir was missing. I contacted the service advisor immediately. He told me that he would order it. I did not receive it for a month. I called him again. He gave some excuse and said he would order it again. So far I must have called him over ten times. I hear some stupid excuse every time I called him. 3 months have passed and still no sign of the lid. I called him today (4/13/07). He again gave me some bull shit and said I will get the part by next Friday. Based on my past experience, I have to say that I will not get it.

Melissa of West Roxbury MA (03/27/07)
I bought a 2003 Honda Civic am completely unsatisfied with my car and feel that I have been taken advantage of because I was a first time used car buyer. Recent events have led me to file this complaint. I have also sent a letter to Quirk Nissan and Mark Venuto, their service manager, about a month ago and have not gotten a reply.

It does not work when I call either because they give me a complete runaround. I bought my car in May 2006. Since then, I have had continuous problems with my vehicle. Beginning in the Summer 2006, I have taken it back numerous times while it was under warranty to get my a/c and brakes fixed. When I bought they car, my dealer, Keith Krepon, said the car had its brakes replaced. A couple weeks later, I started driving, the brakes kept squeaking. In addition, the a/c was also working. After two weeks, the a/c did not work anymore.

I brought my car back to Quirk Nissan while it was under warranty in which Keith told me to bring to the Quirk Preowned car dealership in Braintree (about a 10 minute drive). When I drove over there, they were closed because it was a Saturday.

The next weekend I tried to bring my car in again but could not because of weather conditions, which I called the dealership and they told me not to worry about it and I would be able to bring my car in the next Friday. When I brought it in the next weekend (around July 3, 2006), they told me they charged my a/c and it was working after that. My brakes were brand new but had to be cleaned; when I picked up the car, the brakes worked fine. It was about a week later when both the brakes began to squeak and the a/c no longer worked.

I brought my car back in the next weekend and I was told by one of their employees that there was a leak and they had to order a part for the a/c. When the part came in, it was about two weeks later, in which case my warranty was expired. I was told then that I could not get my car fixed because of my warranty. I tried contacting Keith to tell the Quirk Preowned that I brought my car in while it was still under warranty, and it took me about two weeks to reach him, which he said he called me but I did not receive any messages(though he had my cell, work number and email address despite many attempts to reach him). When he finally called Quirk Preowned, I was able to bring my car back. They checked for the leak and I was told there was none.

I told them about my previous incidents and how a part was even ordered for my car, so there had to be a leak. I was then told there was nothing they could do about it and it was not recorded that a part was ordered for my vehicle. It was about September 2006 when I last brought my car into them.

I called a couple times at Quirk Nissan, where I originally bought my car, asking to talk to a manager which numerous times, the person helping said a manager could not fix my problem. They told me to call my dealer, Keith, who I did not want to speak to because he never returned my calls in the past. I thought that I could not do anything at the time with my problem. I also did not realize at the time that there is a law which the dealership must fix your car within three times while under warranty. I must have brought my car in at least 4 or 5 times if not more.

It was very recently brought to my attention that my car has two different size tires on the back and the front of my car (P185 on the front, P195 on the back), which is very dangerous and I don't understand how it was able to pass inspection except for the fact that their own affliates approved the vehicle. I checked the drivers manual and all four of my tires are suppose to be the same size, P185. I also brought my car into the shop recently to fix a flat in my tire and I was told two of my tires (not the one that was flat) were in very bad condition and had to get them replaced.

These issues were problems from when I originally bought my car and as a first time car buyer and a young woman, I feel I was greatly taken advantaged of. I was given many excuses and never any answers, treated as if I made up problems with my a/c or brakes when it was Quirk that had not recorded my vehicles problems. I have had this car for less than a year and already there have been many problems with it and most recently, with my different size tires, it explains the bad handling of my vehicle. With this brought to my attention, I feel very unsafe driving my vehicle especially knowing Quirk Nissan, Quirk Preowned, and their other affiliates are continuously selling used cars to unknowing consumers.

So far I have spent $100 on one new tire. I have to get the other tire replaced to align with that one, which will cost me another $100. I have to get the back tires replaced as well which will cost another $200 (one is worn out and I also need to get new ones so that they are the same size as the front tires). I have not used my a/c the past few months but once it leaks out, I will have to get that fixed. My brakes are also making a screeching noise when I press on them but have not had them checked out yet.

Robert of Quincy MA (06/17/05)
125% Mark-Up Represented as a Discount

On 6/14/2005 I purchased a Nissan Titan Crew-Cab SE from Quirk Nissan in Quincy, MA. Because the salesman wanted to spend the day in New Hampshire on Thursday he wanted to leave early on Wednesday; as a result of this I agreed to pick-up my vehicle on Friday. The truck has a lot of ground clearance so it needs side steps to make it easier to get in and out of. I agreed to discuss this with my salesman on Wednesday as it was quite late on Tuesday when we closed the deal on the truck.

When I called on Wednesday the salesman indicated the price of the side steps would be $550. He then called me back and told me that was only for one side and that when his GM told him that the new cost would be $1,100 he requested a discount and the cost would now be $900 installed. Strangely he wanted a credit card immediately and not when I would pick up the vehicle. I became suspicious so I contacted the parts department of the dealership and found out the side steps come in a set for $400, the parts guy also told me it would take about 2 hours of labor to install them.

So I put it to you, only do business with Quirk Nissan Sales if you are fine with being taken to the cleaners with a 125% Mark-Up represented as a Discount. When I went in on Friday to pick up the truck the salesman indicated this scheme was all the GMs idea and so I waited for the GM to get off the phone for quite a while. When I questioned him about it he indicated it was not wrong for him to mark-up something that much and that was just business. I told him that was fine if that was the type of world he wanted to live in. While he may be OK to mark any product up however much you want, if you represented the transaction as a discount the term for that is lying. I just completed my MBA at Northeastern University and quite fittingly the subject matter for my last class which was on 6/14/2005 was business ethics.

So far my time and a $900 charge on my credit card are the only costs, though my credit card company indicated when I called that they would deny the charge and I would not have to worry about it.

Joshua of Medford MA (04/05/04)
I had (recently) purchased a new Nissan Maxima SL. After 2 weeks, I noticed the steering wheel was shaking when the brakes were applied. I called the dealership to schedule an appointment. On the way to the dealership, I noticed (for the 1st time) that my sunroof was not closing properly.

When I arrived on Saturday to have the breaks fixed (on my brand new car) I had them take a look at ny sunroof. Rusty the SVC Manager said no problem, we'll take care of it. After 2 hours in the shop my car was ready and nothing was said to me about anything going wrong. Well when I arrived home (45mins) later, I noticed my (brand new) car had a dent in the roof. Rusty never said anything to me!!! I immediately called him up and he said for me to bring it down on Monday. I said no, why should I be inconvenieced? So, I brought it back as soon as possible that day.

Rusty said he would take care of it and that I will have my car back by Monday or Tuesday by the latest. After ONE WEEK in the shop, it was finally DONE. When my mother and I arrived at the dealership, we were confronted by the finance manager who said he would drive the car around so I could see it. How could I judge how it looked when it was dark out???!!! I told him to leave it where it is so I can see it. As soon as I said that, Mr Kregg, the sales manager burst out yelling, that car is perfect, i looked it over and there is nothing wrong with it After arguing w/ me and my mother for at least 30 minutes, I went to see what the car looked like. We noticed more scratches and dents on the crome molding on the roof. These moldings were originally shiny metallic mirror like moldings and they were now discolored and scrathed up. I told them I did not want the car back and left it there.

The next day, Rusty decided to contact me (AT WORK AGAIN) and threaten me that he will drive my car to me if I don't pick it up. He also threatened me and told me that I was driving in an unregistered loaner car. After contacting an attorney, I was recommended to pick the car up and have my insurance company deal w/ the damage. The car may look better, but it is still a new car w/ damage done to it by the DEALERSHIP!! Also, the aggravation and stress that I had to put up w/ still bothers me.

I have now lost trust in the dealership, nissan and my new car. Since this has happened, I have had severe headaches because of all the stress I had to put up with. Something needs to be done about this situation!!!

Frank of Charlestown MA (08/14/03)
1. Bought a showroom model assuming never been driven before.

1. When financing the 1.4% as advertised in Boston Globe was told not valid then when challenged 2nd time they gave in and said OK.

2. The scratches on the rear left bumper were to be repaired - instead the scratched the bumper further.

3. The front left wheel has a a gauge in the metal

4. Severe shaking of the wheel which vibrates through the car when brakes are applied at 55 mph and 30mph.

5. Already noticed 94 miles on the car when we were off the lot.

When confronted the Sales Management team they responded with you took it off the lot and registered the vehicle -it is yours

Fortunately we have the warrenty and the lemon law will hopefully protect us to some degree but in the end Quirk sold us a USED VEHICLE yet charged us NEW VEHICLE PRICING. I believe there has been some misrepresentation here.

I file this complaint to let all consumers know - should they choose to do business with Quirk come well equiped to challenge everything and be FULLY educated on what you are buying, blue book value, and the dealership invoice price. They try to take you for everything you have.

I was appauled to see another gentleman registered a complaint on the damage to his car after he had signed the papers. If only I had researched this dealership before I would have never done business with them.

My girlfriend took 1 day off from work because we gave the car we had up. She spent another day filing all these complaints to make sure she got everything documented. All the stress that the 1st time purchased caused me I am not willing to go through again!!

Jin of Malden MA (02/13/03)
My service engine soon light went on. So I called the service department and try to schedule an appointment. I know I bought an extended warranty but not sure if it expired yet and don't know if my extended warranty covers the service work. I asked the serviceman to look into this but he was not able to find out for me and asked that I go home and find the information and call them again.

I went to a convenient mechanic and did a dianostic check on my engine and find out what the problem is. I went home and find my extended warranty and that I am still covered. So I called back to the dealer again to set any appointment. Another serviceman picked up the phone and was not able to tell me that my warranty covers the dianostic check and charge me $80 for this inspection and I still don't know if the other parts and labors are cover under my warranty.

I am just furious this is the attitude I got from Nissan. What is the point of buying a warranty if it is not covered. The mechanic I went to found out that the problem with the service engine soon light went on is because of the bad O2 sensor. He told me that he dealt with other nissan maximas that have the same problem. I told the serviceman at Quirk Nissan that I know what is wrong with the car already and asked if the part and labor are covered under my warranty. He said no, it doesn't matter, they will still have to do a dianostic check and the charge is $80. I just thought that is ridiculous.

Huong of Cambridge MA (01/31/01)
On or about September 2, 2000, I went into Quirk Nissan to look at cars. The salesman (Marcus) helped me to choose a car that I wanted. He showed me a few cars and asked me if I was a first time buyer. I told him that I was (I'm only 20 years old), and explained that I have no experience in buying a car. Knowing this, he did not feel obligated to tell me much about the financing or the warranty. I signed a contract for a 1997 Dodge Intrepid and put $1000 down. I went home that day and decided I did not want the car and that I would like my down payment refunded, so I could go to another dealer. Marcus said it was not refundable and that I could only choose another vehicle from their lot. He said that my contract was sent to the head office the same day I signed it and that it was already approved. I was there for a couple hours arguing about my refund and trying to talk to the general manager, but he just ignored me and bluntly told me that I already owned the Intrepid and that I could not get a refund. I went home frustrated and angry. I throught there was nothing left to do so I went back and got a 1997 NIssan Altima instead.

A couple months later, my shift console light went out, I just found out I have two transmission hoses that are leaking and I am hearing a noise that sounds like a dull thudding when I drive the car. My friend said it could be the wheel bearings. I thought I had a bumper-to-bunmper warranty (Marcus assured me that it was indeed bumper-to-bumper), so I called up the claims office and was told that the warranty only covers the engine and nothing else. I could not believe that I was so ripped off at that point. I told the rep in the claims office that I was supposed to get full coverage and she said it was the coverage that I had chosen. I told her on my contract there were no options on which coverage I wanted. My brakes are not so great either, but of course the warranty won't cover those. And prior to my purchase when I asked Marcus if the car was in any accidents, he assured me that it was not. But I got the Carfax history (after having bought the car) and it showed an accident that damaged the rear bumper. I was and still am not happy about my purchase and have no idea who to ask for advice. I feel like I was ripped off and I think they took advantage of me since I'm young and inexperienced with buying a car.

Frank of Charlestown MA (8/14/03):
I bought a showroom model assuming never been driven before. When financing the 1.4% as advertised in Boston Globe was told "not valid" then when challenged 2nd time they gave in and said OK. The scratches on the rear left bumper were to be repaired - instead the scratched the bumper further. The front left wheel has a gouge in the metal Severe shaking of the wheel which vibrates through the car when brakes are applied at 55 mph and 30mph.

Already noticed 94 miles on the car when we were off the lot. When confronted the Sales Management team they responded with "you took it off the lot and registered the vehicle -it is yours." Fortunately we have the warrenty and the lemon law will hopefully protect us to some degree but in the end Quirk sold us a "USED VEHICLE" yet charged us "NEW VEHICLE PRICING". I believe there has been some misrepresentation here. I file this complaint to let all consumers know - should they choose to do business with Quirk come well equiped to challenge everything and be FULLY educated on what you are buying, blue book value, and the dealership invoice price.

Jin of Malden MA (2/13/03):
My "service engine soon" light went on. So I called the service department and try to schedule an appointment. I know I bought an extended warranty but not sure if it expired yet and don't know if my extended warranty covers the service work. I asked the serviceman to look into this but he was not able to find out for me and asked that I go home and find the information and call them again. I went to a convenient mechanic and did a diagnostic check on my engine and find out what the problem is. I went home and find my extended warranty and that I am still covered. So I called back to the dealer again to set any appointment. Another serviceman picked up the phone and was not able to tell me that my warranty covers the dianostic check and charge me $80 for this inspection and I still don't know if the other parts and labors are cover under my warranty.

I am just furious this is the attitude I got from Nissan. What is the point of buying a warranty if it is not covered. The mechanic I went to found out that the problem with the service engine soon light went on is because of the bad O2 sensor. He told me that he dealt with other Nissan Maximas that have the same problem. I told the serviceman at Quirk Nissan that I know what is wrong with the car already and asked if the part and labor are covered under my warranty. He said no, it doesn't matter, they will still have to do a diagnostic check and the charge is $80. I just thought that is ridiculous.

Michael of Randolph, MA, writes:
On February 20th, 2000, I visited Quirk Nissan with the intention of purchasing a new vehicle. I was in the market for a fully loaded Nissan Maxima SE, 5-speed, with Lojack (MSRP of $29,582). After a brief test drive, I settled on an interior/exterior color combination that satisfied my taste. In a matter of minutes, the sales personnel and I agreed on a price. We signed the paperwork and a significant down payment was placed for this vehicle. Delivery was scheduled for February 24th.

The vehicle I purchased was parked in the showroom only days before, where I became acquainted with the interior options and enjoyed the superior sound quality of the BOSE audio system. The vehicle was unblemished from bumper to bumper. However, on February 20th, the day that I contracted to purchase the vehicle, it was not in the showroom. It had been moved and was parked outside on the snow covered vehicle lot.

I did not perform a detailed inspection of the vehicle before negotiating a price with the sales personnel, and there was no mention of any problems with the vehicle at that point. On February 21st, the day following the purchase, I returned to the Quirk Nissan dealership to show a friend my new vehicle. It was at this time that I noticed a moderate amount of damage to the front passenger side door and molding. I went into the dealership to ask about the damage and was told by the General Manager that the damage had occurred on February 18th, two days prior to my purchase.

I was shocked that the sales personnel did not disclose this information prior to negotiating a price for the vehicle. I was informed that the vehicle was damaged while being moved from the showroom to the outside lot on February 18th. The General Manager assured me that the vehicle would be in "new" condition when I returned to take delivery on February 25th.

I was distraught with the idea that I was actually going to take delivery of this damaged vehicle. However, this solution seemed somewhat reasonable to me at the time, as I was itching to take delivery of my purchase. As the day wore on, I thought more and more about the events that had transpired over the previous two days and decided that I would return to the dealership the following morning to cancel the deal. I had decided that taking delivery of a damaged vehicle would not be a prudent decision.

The following morning, on February 22nd, I returned to the dealership and spoke directly with the General Manager about the situation and my intention to cancel the contract. At this point, he was quite cooperative and offered several solutions to my problem. He offered me another Maxima SE with all the options at the same price. Unfortunately, the dealership did not have a fully loaded Maxima SE 5 speed with the same color combination on the lot. Additionally, because Quirk Nissan is the largest dealership in the area, they do not routinely swap vehicles with other Nissan dealerships in the area.

Another alternative was to await the vehicle's return from the body shop. The General Manager assured me that I would be happy with the results and that it would be in perfect condition when I returned three days later. The purchase was put on hold pending my approval of the completed bodywork.

On Friday February 25th, I returned to the dealership only to be disappointed that the said work did not put the vehicle in a "new" condition. The damage to the vehicle was still apparent, as ripples in the door were quite noticeable. It was at this point that the General Manager offered to refund my $7,300 down payment. He offered to try to find me the same vehicle, however he stated that this could take three to four weeks. At no point did the dealership offer a definitive compensatory amount for my time and frustration in dealing with this matter.

Instead, the General Manager offered to "take care of me" when a vehicle I liked was found. I was not comfortable accepting a blanket statement that I would be "taken care of" when a vehicle was located. I accepted a full refund of my $7,300 down payment. I left the dealership with an empty promise from Quirk Nissan that all efforts on their behalf would be exhausted towards finding my vehicle of choice.

However, based on this experience, I do not intend to allow Quirk Nissan to disappoint me once again. To this end, I have chosen to conduct my business elsewhere, quite possibly not with Nissan. In the State of Massachusetts, under the Consumer Protection Law, when you buy product from a merchant, you are entitled to all the key facts about the purchase before you buy. A merchant is obligated under state law to disclose any fact, the disclosure of which may have influenced the buyer not to enter into the transaction to start with. (Disclosure of Facts - Mass. Gen. Law Chapter 93A, 940 Code of Mass. Regs. 3.05) In this case, the said merchant was Quirk Nissan.

Although both the General Manager and the sales associate were aware of the damage to the vehicle, I was not informed of the damage to the vehicle by either party prior to the negotiation of my purchase. It is my belief, supported by the series of facts outlined above, that Quirk Nissan intended to conceal the damage by repairing the vehicle prior to delivery to me. Not only is this manner of business unlawful, it is also rather disturbing. The manner in which this incident was handled disgusts me and raises questions in my mind about the ethics and morals of those involved. I can only fathom the number of times other consumers have been misled by this dealership.
I cancelled the contract and set up a consumer awareness website at: www.quirkautos.com. This website has an extensive complaint section for the sundry Quirk dealerships. I would strongly suggest adding these dealerships to your complaint list.

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